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The MEFcast: Omnichannel in the contact centre - real world lessons
Ominchannel is sweeping through the business world. Every company knows it has to give customers the full range of communications channels – and to make sure those channels are linked. Last week’s MEF webinar looked at how this revolution is changing the contact centre.
MEF hosted a webinar on the topic. Taking part were:
Mathias Muehlfelder, Senior Director of Product Management, Syniverse
Tom Barkan, Director of Product Management, Voice & Conversations, Vonage
Tim Green, MEF
https://wp.me/p5OGFg-mvZ
The skinny
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