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911 Call Delay Sparks System Review | Milwaukee News
A 99-year-old woman waited over two and a half hours for police after making two 911 calls — one during which call takers reportedly heard her being threatened. Two dispatchers are on leave as the Milwaukee Emergency Communications Department investigates. An anonymous insider blames inadequate training and pressure to prioritize speed, calling for systemic overhaul — including better hiring and clearer call classification. While department director Tony Bueno insists training is thorough and denies prioritizing speed, the incident exposes a dangerous flaw: the call was misclassified as a…
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