Latest / DEWA Podcasts / DEWA improves the ‘Smart Response’ service to further accelerate and streamline responses to technical reports

Transcript

DEWA improves the ‘Smart Response’ service to further accelerate and streamline responses to technical reports · DEWA Podcasts

• 0:00
  Welcome to Dubai Tech Insights. I'm Sarah. And
• 0:03
  I'm Ahmed. Today, we're discussing an exciting
• 0:05
  development from Dubai Electricity and Water
• 0:07
  Authority. That's right, Ahmed. Diwa has introduced
• 0:11
  enhanced features to its smart response service,
• 0:14
  and it's now available through the Dubai Now
• 0:16
  app, in addition to Diwa's website and smart
• 0:19
  app. This is really impressive. The service leverages
• 0:23
  artificial intelligence and geographic information
• 0:25
  systems to accelerate and streamline responses
• 0:28
  to technical reports with real -time updates
• 0:30
  around the clock. Exactly. What I find particularly
• 0:33
  useful is that customers can now self -diagnose
• 0:36
  electricity and water interruptions, which significantly
• 0:39
  reduces response time if a technical team visit
• 0:43
  is needed. And here's something convenient. Customers
• 0:46
  can share their location using guest mode without
• 0:48
  logging into their Diwa account. That makes access
• 0:51
  so much easier. Absolutely. Plus, customers can
• 0:55
  contact the technical team and share updates
• 0:57
  related to technical reports through the enhanced
• 1:00
  digital service. Diwa's technical team can even
• 1:03
  generate on -site notifications to expedite responses.
• 1:07
  The real -time tracking feature is fantastic,
• 1:09
  too. There's a dedicated widget for iOS devices
• 1:12
  that allows customers to monitor their reports
• 1:14
  instantly. These new features enable smarter
• 1:17
  and more accurate monitoring of technical reports
• 1:20
  and field activities, which helps avoid duplicate
• 1:22
  reports. Users can also track on -site technical
• 1:26
  teams across different geographical zones in
• 1:29
  Dubai with high accuracy. Diwa has also provided
• 1:32
  some helpful guidelines. For power outages, they
• 1:35
  advise checking the internal distribution board
• 1:37
  first. If a circuit breaker is disconnected,
• 1:40
  customers should use a qualified technician.
• 1:43
  And if all breakers are on, Customers can simply
• 1:45
  use the Smart Response service on Diwa's Smart
• 1:48
  App and follow the AI -supported steps. For water
• 1:52
  interruptions, Diwa recommends ensuring water
• 1:54
  tanks and internal connections comply with their
• 1:57
  specifications. Tank capacity should be sufficient
• 2:00
  for at least 24 hours. Regular maintenance is
• 2:03
  crucial, too, to ensure water quality and avoid
• 2:06
  blockages. And remember, direct connections from
• 2:09
  the main water line without linking to the water
• 2:12
  tank should be avoided. That's really important.
• 2:14
  The Diwa store on the smart app also lists approved
• 2:17
  maintenance companies offering exclusive discounts
• 2:20
  for Diwa customers.