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Customer experience: UK brands are 2-3 years behind the US - Interview with David Conway of Nunwood
Today’s interview is with David Conway who is a senior partner and Chief Strategy Officer at Nunwood, an international customer experience consultancy focused on ‘full-service’ customer experience management (CEM). David joins me on the podcast today to talk about Nunwood’s US Customer Experience Excellence Report 2015 that they have just released, some insights into what the leading players are doing to help them stand out, some examples and what the main differences are that exist between CX in the UK and the USA.
This interview follows on from my recent interview: Scaling customer and…
The skinny
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