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Inside New Relic’s Agentic Future: CEO Ashan Willy on the Next Era of Observability

At New Relic Advance 2026 in San Francisco, one theme was impossible to miss. Observability is no longer just about seeing problems. It’s about fixing them. I caught up with Ashan Willy, CEO of New Relic, to talk about what this shift really means for customers.

The biggest highlight was the launch of their SRE Agent and the broader move toward an agentic platform. What stood out in our conversation was not just the technology, but the reason behind it.

Customers are overwhelmed by signals, alerts, and dashboards. They don’t need more data. They need faster action.

That is exactly what New…

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