Latest / Omni Talk Retail / Furniture.com Is A Really Audacious Retail Concept
Transcript
- 0:00A
- 0:00new
- 0:00digital
- 0:00furniture
- 0:01platform
- 0:01wants
- 0:02to
- 0:02be
- 0:02an
- 0:02omnichannel,
- 0:03one
- 0:03stop
- 0:04shop
- 0:04for
- 0:05customers.
- 0:05According
- 0:06to
- 0:06chainstoreage.
- 0:07By
- 0:07seamlessly
- 0:08integrating
- 0:08store
- 0:09location
- 0:09and
- 0:09inventory
- 0:10data
- 0:10within
- 0:11its
- 0:11search
- 0:11engine,
- 0:12furniture.com
- 0:13intends
- 0:13to
- 0:14enable
- 0:14customers
- 0:14to
- 0:14explore,
- 0:15test,
- 0:15and
- 0:15purchase
- 0:16furniture
- 0:16items
- 0:17either
- 0:17digitally
- 0:18or
- 0:18in
- 0:18person.
- 0:19Roomstogo,
- 0:20one
- 0:21of
- 0:21the
- 0:21nation's
- 0:21largest
- 0:22furniture
- 0:22retailers,
- 0:23both
- 0:23backs
- 0:24and
- 0:24participates
- 0:25on
- 0:25the
- 0:25furniture.com
- 0:26platform.
- 0:27Furniture.com's
- 0:28retailer
- 0:28partnerships
- 0:29also
- 0:29include
- 0:29chains
- 0:30such
- 0:30as
- 0:30Bloomingdale's
- 0:32and
- 0:32American
- 0:33Signature
- 0:33Furniture.
- 0:34And
- 0:35as
- 0:35someone
- 0:35currently
- 0:36in
- 0:36the
- 0:36market
- 0:36for
- 0:36home
- 0:36furnishings,
- 0:37or
- 0:37at
- 0:37least
- 0:37I
- 0:38think
- 0:38you're
- 0:38still
- 0:38in
- 0:38the
- 0:38market
- 0:38for
- 0:39home
- 0:39furnishings
- 0:39or,
- 0:40or
- 0:40aren't
- 0:40we
- 0:40always
- 0:41in
- 0:41the
- 0:41market
- 0:41for
- 0:41home
- 0:41furnishings?
- 0:42Yeah,
- 0:42sure
- 0:43does.
- 0:44Yeah,
- 0:45right.
- 0:45Why
- 0:45not?
- 0:45Does
- 0:46what
- 0:46furniture.com
- 0:47is.
- 0:48Maybe
- 0:48not
- 0:48with
- 0:48all
- 0:48the
- 0:49tariffs.
- 0:49Does
- 0:49what
- 0:50furniture.com
- 0:50is
- 0:51trying
- 0:51to
- 0:51do
- 0:52intrigue
- 0:52you?
- 0:53Yeah,
- 0:54it
- 0:54does,
- 0:54because
- 0:55I
- 0:55think
- 0:55it
- 0:55gets
- 0:56back
- 0:56to
- 0:56how
- 0:56we're
- 0:57searching
- 0:57and
- 0:57discovering
- 0:58this.
- 0:58Again,
- 0:59like,
- 0:59I,
- 1:00I'm
- 1:00not
- 1:01going
- 1:01to
- 1:02roomandboard.com
- 1:03or
- 1:04to
- 1:04roomstogo.com
- 1:05to
- 1:05look
- 1:05for
- 1:06furniture.
- 1:06That's
- 1:06just
- 1:06not
- 1:07how
- 1:07it's
- 1:07happening.
- 1:08I'm
- 1:08getting
- 1:08inspired
- 1:09by
- 1:10following,
- 1:10you
- 1:10know,
- 1:11Rae
- 1:11Design,
- 1:12which
- 1:12is
- 1:12one
- 1:12of
- 1:12my
- 1:12favorite
- 1:13interior
- 1:13design
- 1:14posts.
- 1:14And
- 1:14every
- 1:14Monday,
- 1:15she
- 1:15does
- 1:15a
- 1:15Look
- 1:16for
- 1:16Less.
- 1:16So
- 1:17I
- 1:17see
- 1:17a
- 1:18restoration
- 1:18hardware
- 1:19chair,
- 1:19and
- 1:19then
- 1:20she
- 1:20posts
- 1:20a,
- 1:21a
- 1:21West
- 1:21Elm
- 1:21chair,
- 1:22that's
- 1:22hundreds
- 1:22of
- 1:22dollars
- 1:23less.
- 1:23And
- 1:24if
- 1:24I
- 1:24can,
- 1:24in
- 1:25that
- 1:25moment,
- 1:26you
- 1:26know,
- 1:26click
- 1:27the
- 1:27button
- 1:27to
- 1:27search
- 1:28that
- 1:28particular
- 1:29item
- 1:29and
- 1:30see,
- 1:30like,
- 1:30there's
- 1:31one
- 1:31at
- 1:31the
- 1:31West
- 1:31Elm.
- 1:32This
- 1:32chair
- 1:32is
- 1:33at
- 1:33this
- 1:33west
- 1:33elm
- 1:34that's
- 1:3410
- 1:34miles
- 1:34away
- 1:35from
- 1:35you.
- 1:35If
- 1:35you
- 1:35go
- 1:36there
- 1:36now
- 1:37and
- 1:37you
- 1:37go
- 1:37sit
- 1:38on
- 1:38it
- 1:38and
- 1:38try
- 1:38it,
- 1:38like,
- 1:39I,
- 1:39like
- 1:39the
- 1:40article
- 1:40is
- 1:40saying,
- 1:40like,
- 1:41if
- 1:41it
- 1:41works,
- 1:42I'm
- 1:42buying
- 1:42that
- 1:42chair.
- 1:43I'm
- 1:43leaving
- 1:43that
- 1:44day
- 1:44with
- 1:44that
- 1:44chair.
- 1:45But
- 1:46I'm
- 1:46only
- 1:46able
- 1:46to
- 1:47do
- 1:47that
- 1:47if
- 1:47I
- 1:48know,
- 1:48like,
- 1:48I'm
- 1:48only
- 1:49able
- 1:49to,
- 1:49like,
- 1:50get
- 1:50that
- 1:50motivation
- 1:50to
- 1:51get
- 1:51up
- 1:51and
- 1:51go
- 1:51when
- 1:52I
- 1:52have
- 1:52this
- 1:53directly
- 1:53available
- 1:54to
- 1:54me.
- 1:54So
- 1:55I
- 1:55think
- 1:55that's
- 1:55one
- 1:56case.
- 1:56The
- 1:56other
- 1:57example
- 1:57is,
- 1:57again,
- 1:58it's
- 1:58Lens.
- 1:59Like,
- 1:59I
- 1:59think
- 1:59so
- 1:59many
- 2:00people
- 2:00now
- 2:00are
- 2:01using
- 2:01lens
- 2:01as
- 2:02a
- 2:02way
- 2:02to,
- 2:02you
- 2:02know,
- 2:02see
- 2:03something
- 2:03online
- 2:03or
- 2:04see
- 2:04something,
- 2:04like
- 2:05in
- 2:05a
- 2:05furniture
- 2:05store
- 2:06when
- 2:06they're
- 2:06out
- 2:06on
- 2:06a
- 2:07Saturday
- 2:07doing
- 2:07furniture
- 2:08shopping
- 2:08and
- 2:09see,
- 2:09like,
- 2:09who
- 2:09else
- 2:10has
- 2:10this?
- 2:10Where
- 2:10else
- 2:11can
- 2:11I
- 2:11get
- 2:11it?
- 2:11And
- 2:11to
- 2:12be
- 2:12able
- 2:12to
- 2:12say
- 2:13at
- 2:13that
- 2:13point
- 2:14in
- 2:14time,
- 2:14you
- 2:15can
- 2:15go
- 2:15to
- 2:16this
- 2:16retailer
- 2:17this
- 2:18many
- 2:18miles
- 2:18away,
- 2:18it's
- 2:19there.
- 2:19Like,
- 2:20I,
- 2:20I
- 2:20think
- 2:21you
- 2:21definitely
- 2:22see
- 2:22increase
- 2:23in
- 2:24basket
- 2:24size
- 2:24and,
- 2:25and
- 2:25that
- 2:25intent,
- 2:26that's
- 2:26completely
- 2:27shifted
- 2:28when
- 2:28you've
- 2:28invested
- 2:29in
- 2:29what
- 2:29furniture.com
- 2:30is
- 2:30talking
- 2:30about
- 2:30doing
- 2:31here.
- 2:31But
- 2:31that's,
- 2:32that's
- 2:32me
- 2:33and
- 2:33my,
- 2:33you
- 2:34know,
- 2:34party
- 2:34of
- 2:34one
- 2:35shopping
- 2:35experience.
- 2:36Like
- 2:36what,
- 2:36what
- 2:37is
- 2:37your
- 2:37opinion,
- 2:38Chris,
- 2:38from
- 2:38being
- 2:39in
- 2:39this,
- 2:39in
- 2:40this
- 2:40business,
- 2:40in
- 2:40furniture
- 2:41and
- 2:41home
- 2:41furnishings
- 2:42for
- 2:42so
- 2:42long
- 2:43from,
- 2:43especially
- 2:43from
- 2:44an
- 2:44omnichannel
- 2:44perspective.
- 2:46Yeah,
- 2:46I
- 2:46mean
- 2:47I,
- 2:47I
- 2:47think
- 2:47the
- 2:47concept's
- 2:48really
- 2:48intriguing.
- 2:49I
- 2:49was
- 2:49on
- 2:49the
- 2:49site
- 2:50yesterday.
- 2:50Yeah.
- 2:51And
- 2:52you
- 2:52know,
- 2:52the
- 2:52best
- 2:52way
- 2:52I
- 2:53could
- 2:53describe
- 2:53it,
- 2:53it's,
- 2:53it
- 2:54looked
- 2:54to
- 2:54me
- 2:54like
- 2:54a
- 2:54hybrid
- 2:55of
- 2:55like
- 2:56search
- 2:56advertising.
- 2:56Like,
- 2:57it
- 2:57kind
- 2:57of
- 2:57felt
- 2:57like
- 2:58retail
- 2:58me,
- 2:58not
- 2:59circa
- 2:5910
- 2:59years
- 3:00or
- 3:0010
- 3:00or
- 3:0015
- 3:00years
- 3:01ago,
- 3:01but
- 3:02combined
- 3:02with
- 3:02like,
- 3:03it's
- 3:03kind
- 3:03of
- 3:03like
- 3:03a
- 3:03mashup
- 3:04between
- 3:04that
- 3:04and
- 3:05a
- 3:05third
- 3:05party
- 3:05marketplace
- 3:06for
- 3:06brands
- 3:07that
- 3:07want
- 3:07to
- 3:08sell
- 3:08through
- 3:08it.
- 3:08Right.
- 3:09And,
- 3:10but
- 3:10this
- 3:11idea
- 3:11that
- 3:11they're
- 3:11inherently
- 3:12getting
- 3:12at
- 3:12is
- 3:12a,
- 3:13it's
- 3:13a
- 3:13new
- 3:13wrinkle
- 3:14because
- 3:14it's,
- 3:14it
- 3:15essentially
- 3:15creates
- 3:15like
- 3:16you're
- 3:16saying
- 3:16a
- 3:16third
- 3:16party
- 3:17marketplace
- 3:18that
- 3:18shows
- 3:18you
- 3:19the
- 3:19availability
- 3:19of
- 3:20products
- 3:20for
- 3:20in
- 3:20store
- 3:21pickup
- 3:21or
- 3:21in
- 3:22person
- 3:22browsing,
- 3:22which
- 3:23is
- 3:23still
- 3:24a
- 3:24key
- 3:24factor
- 3:25in
- 3:25determining
- 3:25your
- 3:26home
- 3:26furnishings
- 3:27purchases.
- 3:27And
- 3:27like
- 3:27you
- 3:27said,
- 3:28using
- 3:28Google
- 3:28Lens
- 3:29or
- 3:29you're
- 3:29searching
- 3:30for
- 3:30an
- 3:30item
- 3:30with
- 3:30very
- 3:31specific
- 3:31specifications.
- 3:32Like
- 3:32I
- 3:32can
- 3:32remember,
- 3:32I
- 3:33can
- 3:33remember
- 3:33when
- 3:33I
- 3:33was
- 3:33finishing
- 3:33my
- 3:34house,
- 3:34I
- 3:34was,
- 3:34I
- 3:34wanted
- 3:34a
- 3:34yellow
- 3:35rug.
- 3:35So
- 3:35I
- 3:35was
- 3:35like
- 3:358
- 3:36by
- 3:3610
- 3:36yellow
- 3:37rugs.
- 3:37Show
- 3:37me
- 3:38everything
- 3:38you
- 3:38got.
- 3:38But
- 3:39it's
- 3:39limited
- 3:39in
- 3:39the
- 3:39universe
- 3:40of
- 3:40what
- 3:41that,
- 3:41you
- 3:41know,
- 3:41that
- 3:42site
- 3:42carries.
- 3:42I
- 3:43think
- 3:43I
- 3:43was
- 3:43on
- 3:43Wayfair
- 3:43at
- 3:44the
- 3:44time.
- 3:44But
- 3:44now
- 3:44you
- 3:44get
- 3:45all
- 3:45the
- 3:45extended
- 3:46brands
- 3:46here
- 3:47too,
- 3:47which
- 3:48I
- 3:48don't
- 3:48know
- 3:48of
- 3:49anyone
- 3:49else
- 3:50trying
- 3:50to
- 3:50do
- 3:50that.
- 3:51But
- 3:51there
- 3:52are
- 3:52some
- 3:52big
- 3:52questions.
- 3:52There's
- 3:53some
- 3:53big
- 3:53matzo
- 3:53balls
- 3:54with
- 3:54whether
- 3:54or
- 3:54not
- 3:54this
- 3:54concept
- 3:55can
- 3:55work
- 3:55like
- 3:56one.
- 3:57It
- 3:57sounds
- 3:58like
- 3:58they've
- 3:58got
- 3:58some
- 3:58big
- 3:58brands
- 3:59already,
- 3:59but
- 4:00how
- 4:00many
- 4:00brands
- 4:00are
- 4:00going
- 4:00to
- 4:01sign
- 4:01on
- 4:01to
- 4:01it
- 4:02and
- 4:02then
- 4:03will
- 4:03consumers
- 4:03actually
- 4:05go
- 4:05there
- 4:06to
- 4:06use
- 4:06it?
- 4:06Which
- 4:07I
- 4:07think
- 4:07they
- 4:08will
- 4:08at
- 4:08the
- 4:08end
- 4:08of
- 4:08the
- 4:08day
- 4:09based
- 4:09on
- 4:09hearing
- 4:09you
- 4:09describe
- 4:10it.
- 4:10Because
- 4:10that's
- 4:10exactly
- 4:11from
- 4:11my
- 4:11experience
- 4:11of
- 4:12home
- 4:12furnishings,
- 4:12how
- 4:13people
- 4:13want
- 4:13to
- 4:14shop.
- 4:14So
- 4:14I
- 4:14think
- 4:14that's
- 4:15actually
- 4:15easy.
- 4:16But
- 4:16then
- 4:17who
- 4:17else
- 4:17will
- 4:18start
- 4:18to
- 4:18do
- 4:18this?
- 4:18That's
- 4:18the
- 4:18big
- 4:19question
- 4:19is
- 4:20like,
- 4:20you
- 4:20know,
- 4:20furniture.com's
- 4:21the
- 4:21first
- 4:22one
- 4:22maybe
- 4:22to
- 4:22this
- 4:22party.
- 4:23But
- 4:23you
- 4:23know,
- 4:24does
- 4:24Wafer
- 4:24start
- 4:24to
- 4:25do
- 4:25it?
- 4:25Does
- 4:25Walmart
- 4:26start
- 4:26to
- 4:26do
- 4:26it?
- 4:27Or
- 4:27does,
- 4:28you
- 4:28know,
- 4:28this
- 4:28becomes
- 4:29some
- 4:29kind
- 4:29of
- 4:29co
- 4:30op
- 4:30play
- 4:30with
- 4:30the
- 4:30smaller
- 4:31furniture
- 4:31brands
- 4:31to
- 4:31defend
- 4:32themselves
- 4:32against
- 4:33Wayfair
- 4:33and
- 4:34Walmart?
- 4:34I
- 4:34could
- 4:34see
- 4:34them
- 4:35wanting
- 4:35to
- 4:35do
- 4:35that.
- 4:35The
- 4:36last
- 4:36place
- 4:36I'd
- 4:36be
- 4:36listing
- 4:37my
- 4:37products
- 4:37is
- 4:37on
- 4:37Wayfair
- 4:38or
- 4:38Walmart
- 4:39or
- 4:39Target
- 4:39or
- 4:40some
- 4:40big
- 4:40national,
- 4:41you
- 4:41know,
- 4:41brand
- 4:42third
- 4:42party
- 4:42marketplace.
- 4:43So
- 4:43I
- 4:43think
- 4:44this
- 4:44plays
- 4:44in
- 4:44really
- 4:44nicely
- 4:45for
- 4:45that
- 4:45reason
- 4:45too.
- 4:46So
- 4:46I
- 4:46think
- 4:47it's
- 4:47really
- 4:47interesting.
- 4:48I
- 4:48applaud
- 4:48the
- 4:48audacity.
- 4:49I
- 4:49mean
- 4:49it's,
- 4:49it's
- 4:50a
- 4:50really
- 4:50audacious
- 4:51concept
- 4:51that
- 4:52I
- 4:52don't
- 4:52know,
- 4:52it's
- 4:52catching
- 4:53both
- 4:53of
- 4:53us,
- 4:53you
- 4:54know,
- 4:54in
- 4:54a
- 4:54way
- 4:54that
- 4:54you
- 4:55know,
- 4:55we
- 4:55haven't
- 4:55seen.
- 4:55When
- 4:56was
- 4:56the
- 4:56last
- 4:56time
- 4:56we
- 4:56talked
- 4:57about
- 4:57a
- 4:57new
- 4:57retail
- 4:57concept
- 4:58where
- 4:58like
- 4:58oh
- 4:59yeah,
- 4:59that's,
- 4:59that's
- 5:00different.
- 5:00That's
- 5:01got
- 5:01a
- 5:01hook.
- 5:01That's
- 5:01got
- 5:01a
- 5:02hook
- 5:02that
- 5:02could
- 5:02last.
- 5:03Yeah,
- 5:04I
- 5:04have,
- 5:04I
- 5:05totally
- 5:05agree.
- 5:06I
- 5:06think
- 5:06there's,
- 5:07this
- 5:07is
- 5:07something
- 5:07that's
- 5:08new
- 5:08that's
- 5:08happening.
- 5:09I
- 5:09do
- 5:09think
- 5:10your
- 5:10points
- 5:10are
- 5:10dead
- 5:10on
- 5:10though.
- 5:11Like,
- 5:11and
- 5:11even,
- 5:12you
- 5:12know,
- 5:12how
- 5:13do
- 5:13we
- 5:13look
- 5:13at
- 5:13the,
- 5:14the
- 5:14other
- 5:14search
- 5:15players
- 5:15out
- 5:15here?
- 5:16Like
- 5:16how
- 5:16does
- 5:16Google
- 5:17respond
- 5:17to
- 5:17this
- 5:17and
- 5:18does
- 5:18Google
- 5:18start
- 5:19to
- 5:19categorize
- 5:20like,
- 5:21categorize
- 5:22it's
- 5:22now
- 5:22Google
- 5:22Furniture
- 5:23or
- 5:23it's
- 5:23Google
- 5:24Beauty
- 5:24or
- 5:24whatever.
- 5:25Like
- 5:25there's
- 5:25so
- 5:26many
- 5:26competitors
- 5:27that
- 5:27could
- 5:27get
- 5:27in
- 5:28and
- 5:28around
- 5:28this
- 5:28space.
- 5:29So
- 5:29it
- 5:29will
- 5:30be
- 5:30interesting.
- 5:30See
- 5:30like
- 5:31the
- 5:31moats
- 5:31that
- 5:31furniture.com
- 5:32can
- 5:32set
- 5:33up
- 5:33and
- 5:34the
- 5:34partners
- 5:34that
- 5:34they,
- 5:34I
- 5:34mean
- 5:35I
- 5:35think
- 5:35it'll
- 5:35really
- 5:35come
- 5:35down
- 5:36to,
- 5:36to
- 5:36the
- 5:36partners
- 5:36like
- 5:36you
- 5:37said
- 5:37that
- 5:37they
- 5:37can
- 5:37bring
- 5:37in.
- 5:38Well
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- 5:39other
- 5:39interesting
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- 5:40about
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- 5:43mentioned
- 5:43Lucky
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- 5:44know,
- 5:45idea
- 5:46to
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- 6:18mean
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- 6:21So
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