EP 265: Catherine Lynch, Citizens Bank
The importance of human-centered innovation – one banker’s thoughts on building the right kind of innovative community.
Detailed Summary:
In this Finovate podcast, Greg Palmer interviews Catherine Lynch, who leads digital experience and human-centered design at Citizens, a super-regional bank with approximately 1,000 branches primarily in the Northeast and $220 billion in assets. With over 20 years in banking and previous experience at Accenture and tech startups, Lynch has built her career around leveraging technology to solve customer problems. At Citizens, she focuses on digital channel…
The skinny
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