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Reality Byes The Birth of Mobile DEX (Opening the Black Box) · The DEX Show: A Show for IT Change Makers

• 0:02
  Speaker 1: Hey, it change makers, and welcome to the deck show
• 0:05
  Speaker 1: with Tommagra. Let's get into it. It's always been a
• 0:11
  Speaker 1: point of real fascination to me how the mobile device
• 0:15
  Speaker 1: in particular creates a kind of workplace without walls, whether
• 0:19
  Speaker 1: people are on some kind of a front line, or
• 0:22
  Speaker 1: they're working hybrid, or simply having to operate across so
• 0:27
  Speaker 1: many multiple locations and time zones that the mobile is
• 0:31
  Speaker 1: at one kind of point of continuity. It's fair to
• 0:34
  Speaker 1: say mobile experience has become a really crucial part of
• 0:38
  Speaker 1: any employee's digital employee experience in total. However, while the
• 0:44
  Speaker 1: organizations have necessarily become much better at managing mobile devices
• 0:49
  Speaker 1: from an IT or security perspective, in general, understanding the
• 0:53
  Speaker 1: actual experience that employees are having on devices has for
• 0:59
  Speaker 1: long been something of a black box. It has long
• 1:01
  Speaker 1: been something of a mystery, a state of affairs. However,
• 1:05
  Speaker 1: that is finally quickly beginning to change, and that's what
• 1:10
  Speaker 1: we're going to explore today on Reality Bites. Dina and
• 1:14
  Speaker 1: I are here and we're joined by two very special
• 1:18
  Speaker 1: guests to explore this topic and to explore the evolution
• 1:22
  Speaker 1: in this specific area of digital employee experience. I'm going
• 1:26
  Speaker 1: to introduce you both one by one, starting with you, Rose.
• 1:29
  Speaker 2: Welcome to the show, Thank you, happy to be here.
• 1:33
  Speaker 2: So yeah, I'm Rose Takala. I am I've been at
• 1:37
  Speaker 2: Next Thing for three years. I am working with Mele
• 1:41
  Speaker 2: and our product team on our VDI side, supporting our
• 1:45
  Speaker 2: mobile and VDI solutions.
• 1:48
  Speaker 1: Thank you, Rose. That's fantastic. And now to introduce our
• 1:51
  Speaker 1: second guest, or to ask our second guest to introduce themselves.
• 1:54
  Speaker 1: Welcome to the deck, show Mileijokic.
• 1:57
  Speaker 3: Thank you Tom, and welcome to our listeners. I'm a
• 2:01
  Speaker 3: senior product manager here at Next Thing almost I think
• 2:04
  Speaker 3: now three years, and my main world these days is
• 2:07
  Speaker 3: actually bringing digital experience to mobile devices, which is really
• 2:14
  Speaker 3: interesting journey so far, and I think also quite a
• 2:17
  Speaker 3: journey which I have ahead of me.
• 2:21
  Speaker 1: You know, we had a very big announcement last month.
• 2:23
  Speaker 1: It's announcement a lot of people in the industry who
• 2:25
  Speaker 1: have been waiting for a long time. Pitch us. First
• 2:29
  Speaker 1: of all, what was announced and why does it matter?
• 2:32
  Speaker 3: So let's start with a really simple pitch, I would say,
• 2:35
  Speaker 3: and it's basically, we're bringing for the IT team's mobile
• 2:41
  Speaker 3: employee experience, moving them from just mobile device management to
• 2:48
  Speaker 3: reasonibility into mobile devices itself. And the main reason for
• 2:52
  Speaker 3: that is as of today, they mainly know how to
• 2:56
  Speaker 3: involve a device, a little bit about compliance, but they
• 3:00
  Speaker 3: had really any visibility into mobile devices. What is happening
• 3:04
  Speaker 3: mobile devices. You could say it's a kind of a
• 3:07
  Speaker 3: black hole for it what's happening on the mobile device,
• 3:11
  Speaker 3: But actually mobile becomes really important. They're not secondary devices.
• 3:17
  Speaker 3: Retail workers use mobile devices day to day. If any
• 3:21
  Speaker 3: connection issues, they cannot finish their work. Nurses use the
• 3:25
  Speaker 3: devices in hospitals and if the device have a issue,
• 3:28
  Speaker 3: they cannot bring the services to the patients. So it's
• 3:32
  Speaker 3: really key important to get mobile experience. And it's not
• 3:36
  Speaker 3: about just data collection. It's about how data can be
• 3:40
  Speaker 3: intepreted by our customers. And I think he is next
• 3:44
  Speaker 3: to the strongest part in the market because it's really
• 3:48
  Speaker 3: how our platform works and how it brings visibility to
• 3:52
  Speaker 3: all those data points to our customers.
• 3:55
  Speaker 4: Next for mobiles specifically, Rose, why is this such an
• 3:59
  Speaker 4: important step?
• 3:59
  Speaker 2: For Yeah, good question. I mean Melee just like Melee
• 4:03
  Speaker 2: was saying, right, there's there's metrics that the UM tools
• 4:08
  Speaker 2: are providing, right, and that can give you some indication,
• 4:13
  Speaker 2: but there's really that bigger story of like how can
• 4:16
  Speaker 2: a UH an employee actually do their job with a
• 4:19
  Speaker 2: mobile device? And you know, traditionally next thing because and
• 4:24
  Speaker 2: and other DECK providers have been focused on laptops, right
• 4:27
  Speaker 2: or even virtual sessions, but there hasn't been much of
• 4:30
  Speaker 2: a focus on the mobile market, the mobile devices, which
• 4:34
  Speaker 2: is kind of shocking honestly, because there are so many
• 4:37
  Speaker 2: industries and so many UH companies that laptop is not
• 4:43
  Speaker 2: their first device, right, it is a UH, it's a
• 4:47
  Speaker 2: it's a mobile device that is being used for patient care.
• 4:51
  Speaker 2: It is dependent on you know, getting revenue for retail,
• 4:56
  Speaker 2: UH for food and beverage industries, for even for entertainment venues.
• 5:01
  Speaker 2: Now right, they're scanning with a phone, So so many
• 5:04
  Speaker 2: of these companies manufacturing are all dependent upon a mobile device.
• 5:10
  Speaker 2: And then there's this visibility gap where you don't have
• 5:14
  Speaker 2: more than just a few metrics from your UEM tool.
• 5:17
  Speaker 2: So this is a huge step forward because we're now
• 5:19
  Speaker 2: taking those those insights, those automations, those actionable pieces that
• 5:25
  Speaker 2: we've been traditionally providing for you know, laptops and virtual sessions,
• 5:30
  Speaker 2: and now we're translating that for a mobile team that
• 5:33
  Speaker 2: didn't have something prior.
• 5:36
  Speaker 4: Totally aligned with that. It's some evolution of how we
• 5:39
  Speaker 4: are working, right, and how work is being done remotely
• 5:43
  Speaker 4: and in different industries. So what defines mobile work in
• 5:47
  Speaker 4: twenty twenty six and how do you see this evolving
• 5:51
  Speaker 4: over the next few years.
• 5:53
  Speaker 2: Yeah, I mean we're seeing customers kind of look at
• 5:57
  Speaker 2: mobile devices as like I said, a growing and growing
• 6:01
  Speaker 2: in popularity as the first line device, right where they're
• 6:05
  Speaker 2: kind of abandoning a traditional laptop where they didn't need it.
• 6:09
  Speaker 2: They're looking at tablets, they're looking at phones, and they're seeing, Wow,
• 6:12
  Speaker 2: there's so many different capabilities that these devices can do. Now,
• 6:16
  Speaker 2: let's transition our technologies there. So we're we're hearing from customers,
• 6:20
  Speaker 2: especially in healthcare right that they're moving to a mobile
• 6:23
  Speaker 2: first strategy. So that's a trend I think we're going
• 6:26
  Speaker 2: to continue to see. But on on the you know,
• 6:31
  Speaker 2: administrative side, we're also going to see the you know,
• 6:37
  Speaker 2: um tools up their game on what metrics they can provide,
• 6:41
  Speaker 2: what can what insights they can do it with more frequency, right,
• 6:45
  Speaker 2: And and the important thing to remember is that you
• 6:48
  Speaker 2: know that to understand if they can actually do their job.
• 6:51
  Speaker 2: If that that deck story, It's more than just those metrics.
• 6:54
  Speaker 2: You have to have a holistic picture. You have to
• 6:57
  Speaker 2: really understand the context in which the the user is
• 7:01
  Speaker 2: using the device. You have to understand the network, the apps,
• 7:05
  Speaker 2: all of those pieces. So you know, I do see
• 7:07
  Speaker 2: this getting to be more of a top of mind
• 7:11
  Speaker 2: for both SaaS vendors and for mobile engineers, but you
• 7:17
  Speaker 2: have to also keep in mind that you know there
• 7:19
  Speaker 2: is still going to be that need for a holistic
• 7:22
  Speaker 2: picture and not just additional metrics.
• 7:25
  Speaker 1: Mile It's it's no secret there's there's there's been a
• 7:28
  Speaker 1: degree of impatience inside cheeses of this specific functionality right
• 7:34
  Speaker 1: inside it I should say inside dex teams to be
• 7:37
  Speaker 1: even more specific. Not a bit too fine a point
• 7:41
  Speaker 1: on it media, But why has it taken until now
• 7:43
  Speaker 1: the next thing to really come forward and solve this problem?
• 7:46
  Speaker 1: What with the hardest technical or product challenges to overcome?
• 7:50
  Speaker 3: That's a it's a really good question. So so first
• 7:53
  Speaker 3: of all, I mean, as we all know, in product development,
• 7:56
  Speaker 3: they're always kind of competing priorities, and depending how we
• 7:59
  Speaker 3: see the market and also the need of our customers,
• 8:02
  Speaker 3: we had different parities like we put like REDI before
• 8:06
  Speaker 3: mobile because we really saw the need of REDI and
• 8:09
  Speaker 3: I think our customers are really happy with the solution
• 8:11
  Speaker 3: we delivered to them. But mobile is also kind of
• 8:15
  Speaker 3: a different technical challenge. Mobile operating systems are let's say,
• 8:19
  Speaker 3: quite young compared to Windows Mac. Because they're young, they
• 8:23
  Speaker 3: have much more restrictions, which is a good thing because
• 8:26
  Speaker 3: of security and privacy. So understanding which data we can collect,
• 8:32
  Speaker 3: which data makes sense to collect it takes time, but
• 8:36
  Speaker 3: also taste this big fragmentation on mobile. We have Android,
• 8:40
  Speaker 3: we have iPad, we have iPad os, all three of
• 8:44
  Speaker 3: the things that we're supporting with our solution. I mean
• 8:48
  Speaker 3: there's also vision OS which we don't support as of today.
• 8:52
  Speaker 3: But you see, just a fragmentation is super widespread and
• 8:56
  Speaker 3: I don't want to even to start going down how
• 8:59
  Speaker 3: the devices are managed from an unmanaged, deviced device with
• 9:03
  Speaker 3: a work profile, supervised not supervised. So and all of
• 9:08
  Speaker 3: these flavors bring their own challenges with them. And there
• 9:12
  Speaker 3: is third reason we did not want to just to
• 9:16
  Speaker 3: bring another inventory dashboard to the market because our customers
• 9:21
  Speaker 3: have them in um or our tools what they exported
• 9:25
  Speaker 3: and have their PI dashboard where they see this data.
• 9:29
  Speaker 3: It was really understanding which data makes sense to extract
• 9:35
  Speaker 3: and also be tweenspoint which data we can get out
• 9:38
  Speaker 3: of the operating system and give actionable items and matrix
• 9:43
  Speaker 3: to our customers that they can react on that. Let's
• 9:48
  Speaker 3: think about the example, if a single device has an
• 9:51
  Speaker 3: issue with a battery, it's maybe not a major problem.
• 9:55
  Speaker 3: But if all devices from the same manufacturer have suddenly
• 10:00
  Speaker 3: bettery issues, it's something that we want to operationalize and
• 10:04
  Speaker 3: see and act quickly. It's easier to switch one device
• 10:08
  Speaker 3: than switch a complete device fleet. So it comes to
• 10:11
  Speaker 3: really about the use cases our customers have with mobile devices,
• 10:15
  Speaker 3: bringing this visibility and making that actionable for our customers.
• 10:21
  Speaker 3: And I think also we see that more and more
• 10:24
  Speaker 3: devices are becoming Android device. For example, Android devices in
• 10:28
  Speaker 3: any shop if you go today, or iOS devices if
• 10:31
  Speaker 3: you want to go curser shopping, you see suddenly all
• 10:35
  Speaker 3: these self checkout devices that all of those are in
• 10:38
  Speaker 3: the end of the day Android devices, or in the
• 10:40
  Speaker 3: Apple store, you don't go anymore and follow the person
• 10:44
  Speaker 3: to a desk. The seller comes to you and finishes
• 10:48
  Speaker 3: the work where you are standing. So mobile devices are
• 10:50
  Speaker 3: becoming really critical these.
• 10:52
  Speaker 4: Days without that getting too much technical end to it.
• 10:57
  Speaker 4: But how does next thing actually capture and enter ThReD
• 11:00
  Speaker 4: mobile experience data in a way that's meaningful for it?
• 11:05
  Speaker 3: So not getting technical is kind of a challenge for
• 11:07
  Speaker 3: me because.
• 11:08
  Speaker 5: It's the technical part, not getting way too technical.
• 11:12
  Speaker 1: On the how to.
• 11:14
  Speaker 3: Yeah, so now I think the good thing that next
• 11:17
  Speaker 3: thing is that quite a broad spectrum of product managers
• 11:20
  Speaker 3: are technical. But do not switch into that part right now.
• 11:24
  Speaker 3: It's really we are capturing signals from official approved sources
• 11:29
  Speaker 3: on the mobile device with our native application on Android
• 11:32
  Speaker 3: n iOS. We don't try to buypass something or to
• 11:36
  Speaker 3: use hidden APIs because we know that Apple Google can
• 11:42
  Speaker 3: close them pretty fast and then we don't get this
• 11:45
  Speaker 3: information anymore. So this is one part how we get
• 11:49
  Speaker 3: the data from the devices. And the second part is
• 11:53
  Speaker 3: we talked a lot that mobile devices are managed in
• 11:57
  Speaker 3: unified endpoint management solutions, and this is also some information
• 12:01
  Speaker 3: that is important of our customers, like the compliance or
• 12:04
  Speaker 3: how the devices are managed. And there we have integrations
• 12:08
  Speaker 3: into the solution, especially right now intune to enrich the
• 12:11
  Speaker 3: data that we have. So it's really about being transparent
• 12:16
  Speaker 3: which data we collect and the different sources how we
• 12:19
  Speaker 3: collect to provide our customers meaningful information that they can
• 12:25
  Speaker 3: see and action on it.
• 12:28
  Speaker 1: Roise, I'm interested in have a mobile experience piece connects
• 12:31
  Speaker 1: with and enhances for why the digital employee experience pictures.
• 12:35
  Speaker 1: So looking aheat, what capabilities or use cases does mobile
• 12:39
  Speaker 1: experience really unlock? But one previously accessible to next think users?
• 12:45
  Speaker 2: Yeah, yeah, well, I mean in general, right, we didn't
• 12:48
  Speaker 2: have mobile support. So just having disability into the mobile state,
• 12:52
  Speaker 2: I think that was pretty obvious. But we're expanding and
• 12:56
  Speaker 2: extending you know a lot of those capabilities and you
• 13:00
  Speaker 2: cases that you previously had with other technologies, right, So
• 13:04
  Speaker 2: you thinking about like asset management, right, how can you
• 13:07
  Speaker 2: optimize that so you're only replacing devices that need it
• 13:11
  Speaker 2: or batteries that need it. Right, So we've done that before.
• 13:14
  Speaker 2: We're applying that at those insights to mobile talk about
• 13:18
  Speaker 2: you know network health connectivity pieces around that. You know
• 13:22
  Speaker 2: there's there is a unique piece with the mobile the
• 13:26
  Speaker 2: mobile metrics where you know, we're also looking at a
• 13:29
  Speaker 2: cellular connection cellular data plans. Right for some customers, maybe
• 13:33
  Speaker 2: that's an optimization uh that they want to make right,
• 13:37
  Speaker 2: understanding who needs to have a cellular plan, who's not
• 13:41
  Speaker 2: using it? Can you use Wi Fi? That sort of thing.
• 13:44
  Speaker 2: So there's some pieces there. And then I think what's
• 13:51
  Speaker 2: probably most unique to mobile is the application insights. Now
• 13:57
  Speaker 2: we have that of course on other technologies, but the
• 13:59
  Speaker 2: application in sites are really something that other tools can't
• 14:03
  Speaker 2: get into on mobile device. And I think Mela probably
• 14:07
  Speaker 2: will explain it best on you know where what he's
• 14:10
  Speaker 2: doing and where we're going with that.
• 14:13
  Speaker 3: Yeah, I mean, for especially application activity insights, it's quite
• 14:19
  Speaker 3: a unique thing that we have for the ecosystem. I
• 14:23
  Speaker 3: would say it's really understanding which application is doing which connection.
• 14:28
  Speaker 3: So so just give you example, we have today AI
• 14:31
  Speaker 3: drive which gives us the visibility on our desktop which
• 14:34
  Speaker 3: AI tools are used. And basically we can help with
• 14:39
  Speaker 3: AI drive to drive a little bit compliance which AI
• 14:42
  Speaker 3: tool should be used and make users aware that a
• 14:45
  Speaker 3: certain tool maybe should not be used. But on mobile
• 14:49
  Speaker 3: we're missing this information. And what I can happen today
• 14:52
  Speaker 3: employee can switch to his mobile device and suddenly use
• 14:55
  Speaker 3: let's say a non compliant AI tool there, and with
• 14:59
  Speaker 3: this application activity we can understand which application is sending
• 15:04
  Speaker 3: connections to certain domains, not only as a native app
• 15:08
  Speaker 3: if someone is s downloading like Deepsick, but also if
• 15:11
  Speaker 3: he uses his browser to reach out to a certain
• 15:14
  Speaker 3: AI endpoint. I think that's quite important to help our
• 15:19
  Speaker 3: customers to stay compliant in this fast changing world. With AI.
• 15:24
  Speaker 5: We already answered now the question of how we are
• 15:28
  Speaker 5: keeping the product the visibility first, So I'll jump to
• 15:31
  Speaker 5: the last one, which is which features are you personally
• 15:35
  Speaker 5: most proud of in this product or in this project?
• 15:38
  Speaker 3: Mele, I mean, it's it's a complete new product, so
• 15:42
  Speaker 3: it's hard to pinpoint a single feature itself. I would
• 15:45
  Speaker 3: say one point that I'm really part of this first
• 15:50
  Speaker 3: of all, that we brought these complex topics of mobile
• 15:54
  Speaker 3: into next thing, into digital end user experience, give or
• 15:59
  Speaker 3: customers meaningful insights how they can interpret this data itself.
• 16:06
  Speaker 3: The most personally brought we just talked about is it's
• 16:09
  Speaker 3: really the app connection. I would say it's really understanding
• 16:14
  Speaker 3: not only which AI tool is used. It just opens
• 16:17
  Speaker 3: that many use cases besides understanding which application actually is adopted.
• 16:23
  Speaker 3: UN tools tell us to day that an application is installed.
• 16:27
  Speaker 3: But if my colley comes who is the app owner,
• 16:29
  Speaker 3: and asks, hey, is my application used? I can give
• 16:33
  Speaker 3: you my thumbs up and smile and say, yeah, it's
• 16:35
  Speaker 3: installed on all devices, but I'm missing the information who
• 16:40
  Speaker 3: is using it? Is it used on all devices or
• 16:44
  Speaker 3: another use cases. We all know that pushing mail is
• 16:48
  Speaker 3: getting much better these days, so it's not the grammar
• 16:52
  Speaker 3: chromatical issued email anymore. It's a well format that email
• 16:57
  Speaker 3: looks like coming from Microsoft. If I click on it,
• 17:01
  Speaker 3: one will open it, but it will connect to mixoft
• 17:03
  Speaker 3: and not Microsoft. But we understand that an application was
• 17:08
  Speaker 3: doing just one or two connection to a certain domain
• 17:10
  Speaker 3: and this is always suspicious. So we see this connectivity
• 17:14
  Speaker 3: information gives us that much information that we didn't have
• 17:19
  Speaker 3: to day on mobile devices itself. And I don't want
• 17:24
  Speaker 3: to talk too much about the future, but I think
• 17:27
  Speaker 3: in the future there's something on the horizon where I
• 17:30
  Speaker 3: will be even more prout of it, and also our
• 17:33
  Speaker 3: customers will be really happy to adopt to the additional
• 17:37
  Speaker 3: features that are on the horizon for this year for
• 17:39
  Speaker 3: mobile experience.
• 17:42
  Speaker 1: Rose, who's the ideal buyer for mobile experience? Who should
• 17:46
  Speaker 1: be paying the most attention out there right now?
• 17:48
  Speaker 2: Yeah, I mean there's there isn't one particular you know,
• 17:52
  Speaker 2: role persona I would say, but it's it's really, who
• 17:56
  Speaker 2: what are the teams that are struggling that with insights
• 18:01
  Speaker 2: that depend on mobile devices for their business? Really, I mean,
• 18:06
  Speaker 2: let's be fair, having mobile insights is gonna be a
• 18:10
  Speaker 2: great for any deck strategy for any industry, even if
• 18:13
  Speaker 2: you're not, you know, fully dependent on your mobile devices
• 18:16
  Speaker 2: for your business. But but the ones, you know, healthcare,
• 18:18
  Speaker 2: we're talking manufacturing, retail, all of those where you know,
• 18:23
  Speaker 2: the mobile engineers don't have the data. They have little pieces.
• 18:28
  Speaker 2: And I wouldn't even say, oh, you have to have
• 18:31
  Speaker 2: a ton of you know, tickets to make this worthwhile
• 18:34
  Speaker 2: because what we're hearing from customers is a lot of times,
• 18:36
  Speaker 2: especially in like healthcare, but the they don't even no
• 18:40
  Speaker 2: one has time to file a ticket if their device
• 18:43
  Speaker 2: isn't working, right, they just throw it aside, try to
• 18:45
  Speaker 2: get a new one. So it's it's really a whole
• 18:48
  Speaker 2: effort of is where's the pain is that? Do you
• 18:51
  Speaker 2: not have the insights? And now are you watching all
• 18:54
  Speaker 2: your other teams get automations, get modernized with their IT
• 18:59
  Speaker 2: strategy and you're left just kind of on this rigid
• 19:04
  Speaker 2: traditional I plan and you want to move to something
• 19:08
  Speaker 2: that's more modern, right, So I would say, you just
• 19:10
  Speaker 2: have to have that that need and that vision and
• 19:14
  Speaker 2: mobile experience for Next Thing is it's going to be
• 19:17
  Speaker 2: the solution for you fabers.
• 19:19
  Speaker 1: So Rose, it's come up a couple of times mentioned
• 19:21
  Speaker 1: a v d I experience. It makes me think you
• 19:24
  Speaker 1: are the master of closing blind spots in the I
• 19:28
  Speaker 1: T escape. This might be your specialty. Maybe we haven't
• 19:34
  Speaker 1: we haven't already had a proper discussion of the show
• 19:36
  Speaker 1: about v d I experience for for a good few months.
• 19:38
  Speaker 1: Maybe bring the listenership up to date. We have wherever products,
• 19:42
  Speaker 1: wherever product's at, and where it's going next.
• 19:44
  Speaker 2: Yeah, yeah, sure, I mean in a very similar vein,
• 19:48
  Speaker 2: right like the v d I teams, and there's there's
• 19:51
  Speaker 2: such a variety of different vd I types these days,
• 19:53
  Speaker 2: so it will really depend on on what you're using today.
• 19:58
  Speaker 2: But you know, as we move more to the cloud
• 20:01
  Speaker 2: and have solutions like ABD, Windows three sixty five, AWS workspaces,
• 20:08
  Speaker 2: you know Next Thing supports all of those, right, and
• 20:11
  Speaker 2: you're really just translating all of the insights and the
• 20:15
  Speaker 2: value that you can get from the physical devices to
• 20:18
  Speaker 2: those virtual devices and help the teams kind of work
• 20:21
  Speaker 2: more cohesively together there's there's the troubleshooting aspect, right because
• 20:26
  Speaker 2: VDI is notorious for having problems, whether they are VDI
• 20:30
  Speaker 2: problems or problems caused by applications or the network or
• 20:33
  Speaker 2: other teams. Right, but kind of giving that bigger picture
• 20:37
  Speaker 2: of understanding how the teams can work. BDI as a specialization,
• 20:43
  Speaker 2: I have said in many calls it could be a
• 20:46
  Speaker 2: different language in some cases. Right, there's so many acronyms,
• 20:49
  Speaker 2: so many components that you know, even technical people can't
• 20:55
  Speaker 2: understand unless you're an expert. So that means that those specialists,
• 20:58
  Speaker 2: those DI specialists are a high cost asset. And when
• 21:02
  Speaker 2: you're sending all of these issues to them to fix
• 21:07
  Speaker 2: and they don't even end up being their problem, it's
• 21:10
  Speaker 2: a waste of time, it's a waste of resources. So
• 21:12
  Speaker 2: what next thing can do is help really bring a
• 21:16
  Speaker 2: shared responsibility amongst the anybody who's troubleshooting and helping to
• 21:22
  Speaker 2: improve the employee experience for those virtual devices. And you
• 21:27
  Speaker 2: know where we're going. We're, like I said, we're supporting
• 21:30
  Speaker 2: all of those cloud where we have Citrix and Omnissus
• 21:33
  Speaker 2: as well. So if you're having an on prem solution,
• 21:37
  Speaker 2: if you're migrating, you know, to a cloud. Next Thing
• 21:41
  Speaker 2: can also help track before after performance in that way,
• 21:45
  Speaker 2: and the roadmap is continually adding new metrics and features
• 21:52
  Speaker 2: around those infrastructure pieces too to support those on premises deployments.
• 21:58
  Speaker 2: So we're we're really excited to just you know, with
• 22:02
  Speaker 2: both with mobile and VDI, to have this holistic picture
• 22:06
  Speaker 2: and really embrace the power of our infinity platform against
• 22:11
  Speaker 2: these different technologies and metrics.
• 22:14
  Speaker 1: Have there any blind spots left roads, I'm just wondering.
• 22:17
  Speaker 2: I mean, there's always going to be blind spots. Sure,
• 22:22
  Speaker 2: you know, we're we're working towards thin client support as well,
• 22:26
  Speaker 2: so adding another technology there's I'm sure there will be
• 22:31
  Speaker 2: more to come. I'm not privy to the super secret
• 22:36
  Speaker 2: roadmap items beyond you know this year, but but Next
• 22:40
  Speaker 2: Thing is always on the edge right of providing insights
• 22:44
  Speaker 2: and dex uh automations. So I think we all have
• 22:48
  Speaker 2: to just stay tuned. It's going to be It's gonna
• 22:50
  Speaker 2: be great. Mela.
• 22:52
  Speaker 1: You were just saying before the show, and you don't
• 22:54
  Speaker 1: know how customers keep up. Always always new announcements, always
• 22:58
  Speaker 1: new innovations.
• 22:59
  Speaker 3: Yeah, yes, I mean, I mean we're adding every time
• 23:01
  Speaker 3: something new to the text equation. But I think we
• 23:04
  Speaker 3: have now a kind of a full picture. We have
• 23:06
  Speaker 3: our endpoints, we have REDI, and now we're also finally mobile,
• 23:11
  Speaker 3: bringing the full equation there that our customers can understand
• 23:14
  Speaker 3: on all the devices for all the employees, what is
• 23:17
  Speaker 3: happening and helping all the employees, if it's fontline work CERTs,
• 23:21
  Speaker 3: if it's knowledge workers like we all here, and even
• 23:26
  Speaker 3: fontline workers that are using VDI to access certain applications, right.
• 23:31
  Speaker 2: Yeah, And I mean it's like in healthcare, right we're
• 23:34
  Speaker 2: seeing mobile and BDI. They're interdependent. Those teams are using BDI,
• 23:41
  Speaker 2: you know epic, they're using it on an iPad. So
• 23:45
  Speaker 2: it's really important that we provide those engineers visibility not
• 23:50
  Speaker 2: only into the virtual machine, to the network, to the applications,
• 23:53
  Speaker 2: but also into the client device, which in this case
• 23:56
  Speaker 2: and in growing and popularity, are mobile devices, so it's
• 24:00
  Speaker 2: all interconnected. Yeah.
• 24:03
  Speaker 1: It feels like a great moment to give up what
• 24:06
  Speaker 1: I think is our first official plug of the year
• 24:09
  Speaker 1: from Experience twenty twenty six, where I'm sure visitors are
• 24:14
  Speaker 1: going to learn have opportunities to learn more about both
• 24:16
  Speaker 1: Mobile Experience and VDI experience alongside every essential topic related
• 24:22
  Speaker 1: two decks. Of course, it is. Anybody listening probably already
• 24:26
  Speaker 1: knows v definitive DEX event, as they might not know.
• 24:29
  Speaker 1: This year there will be no European event. There will
• 24:32
  Speaker 1: only be one event for the entire world, one experience
• 24:36
  Speaker 1: to rule them Moore. It's in Orlando, Florida at JW.
• 24:40
  Speaker 1: Marriott Grand Lakes Beautiful Hotel. Beautiful Hotel, everybody says. It's
• 24:45
  Speaker 1: running from October the fifth to the seventh, and you're
• 24:48
  Speaker 1: going to be able to find out more on the website.
• 24:50
  Speaker 1: We've got a link to it in the show notes,
• 24:53
  Speaker 1: so please do check that out. There's already some insights
• 24:55
  Speaker 1: into the agenda available and you're able to book your
• 24:59
  Speaker 1: ticket at special discounted rates right away, so so don't delay.
• 25:04
  Speaker 1: It's it's gonna be a fantastic trip for everybody who
• 25:08
  Speaker 1: loves DEX. And just remains for me to thank Dina
• 25:11
  Speaker 1: for joining me in helping me out today and and
• 25:14
  Speaker 1: Rose and Mila for being our guests. It's been it's
• 25:16
  Speaker 1: been wonderful to have you both. It's a it's a great,
• 25:19
  Speaker 1: great topic, a lot of interest and enthusiasm about this
• 25:22
  Speaker 1: area and we really really appreciate it.
• 25:24
  Speaker 2: Thanks for having us.
• 25:26
  Speaker 3: Thank you.
• 25:27
  Speaker 1: That's it for this week's Deck Show. We'll be back
• 25:30
  Speaker 1: next week, and if you don't already, be sure to
• 25:32
  Speaker 1: follow the show so you don't miss an episode until
• 25:35
  Speaker 1: next time.