Dealing with Difficult Customers

HVAC School - For Techs, By Techs · Jan 21, 2021 · 34m

In this podcast episode, Bryan, Erich Vinson, and Anthony Marino talk about dealing with difficult customers in the HVAC industry.

When working with customers in general, it is best to make eye contact with the customer, listen to them, and put yourself in their shoes.

When dealing with difficult customers, we must remember that there are several potential causes for their "difficulty." You can't control that; you just have to let the anger run its course and diffuse the situation as much as possible. Some customers also try to stir up drama; in those cases, it is best to focus on the mission…