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How A Charleston Cleaning Owner Scales Without Losing Standards with Raya Zompero, Zompero Pro Cleaning & Beyond · Epic Entrepreneurs

• 0:45
  SPEAKER_03: All right, everyone.
• 0:46
  SPEAKER_03: Welcome to this week's episode of Epic Entrepreneurs.
• 0:49
  SPEAKER_03: I am Cliff McCray with Action Coach Business Growth Partners, where we work with local business owners to turn big ideas into real scalable growth.
• 0:57
  SPEAKER_05: Today I'm excited to be joined by Reya Zamparo with Zamparo Pro Cleaning and Beyond.
• 1:02
  SPEAKER_05: Rea, thanks for being here.
• 1:03
  SPEAKER_05: How are you doing today?
• 1:05
  SPEAKER_00: Hey, Cliff, I'm doing good.
• 1:07
  SPEAKER_00: Good to be here.
• 1:08
  SPEAKER_05: Yeah, yeah.
• 1:09
  SPEAKER_05: We're really excited to have you.
• 1:10
  SPEAKER_05: So if you don't mind, let's go ahead and jump right into it.
• 1:13
  SPEAKER_02: Sounds good.
• 1:14
  SPEAKER_05: All right.
• 1:15
  SPEAKER_05: So, you know, for those of you who may not know it yet, you know, what is Zamparo Pro Cleaning and Beyond and what do you provide for the community?
• 1:22
  SPEAKER_00: So we are a residential, commercial, and industrial cleaning business.
• 1:27
  SPEAKER_00: We provide anywhere from weekly routine cleaning to bi-weekly, monthly, and we also do deep cleaning as well.
• 1:36
  SPEAKER_05: Now is that local to the Charleston area or do you service outside of that area?
• 1:41
  SPEAKER_00: So we're local to the Charleston area and outside area.
• 1:44
  SPEAKER_00: We go as far as Bell area to the opposite direction toward Taze Valley Hurricane Area as well.
• 1:53
  SPEAKER_05: Perfect.
• 1:54
  SPEAKER_05: And now what about you as a person who is Rey as Ampero?
• 1:59
  SPEAKER_00: Rey as Ampero is someone who what you know, whatever challenge I'm thrown at, I will tackle it and complete it to the best of my ability.
• 2:10
  SPEAKER_00: And I and everything that I do, I do as unto the Lord.
• 2:15
  SPEAKER_00: I'm I'm strong in my faith.
• 2:16
  SPEAKER_00: And so everything I do, no matter the challenge, if it's new territory, I I take it on head on and I complete it.
• 2:25
  SPEAKER_00: I will not stop.
• 2:26
  SPEAKER_00: I will not quit.
• 2:27
  SPEAKER_00: And that's the kind of person I am.
• 2:30
  SPEAKER_05: Love it.
• 2:31
  SPEAKER_05: So you're one of those kind of people that, you know, when you when you agree to do something, you're going to do it all the way.
• 2:35
  SPEAKER_05: You're going to give it 150%.
• 2:37
  SPEAKER_00: 150%.
• 2:38
  SPEAKER_00: And I especially strive off of adversity.
• 2:42
  SPEAKER_00: I, for example, in college, I was in my last year, and I ended up getting pregnant.
• 2:49
  SPEAKER_00: Everybody was concerned.
• 2:51
  SPEAKER_00: Didn't think I was going to finish out.
• 2:52
  SPEAKER_00: Well, I completed my last year on the dean's list and finished out my college career despite that challenge I faced.
• 3:03
  SPEAKER_05: Oh, that's that's awesome.
• 3:04
  SPEAKER_05: So I mean, you you face diversity.
• 3:06
  SPEAKER_05: So now, as far as the business is concerned, you know, what what was something about running or what's something that you typically heard about running a business that people think is amazing, but is actually not when you hear it?
• 3:19
  SPEAKER_05: What do you hear a lot?
• 3:21
  SPEAKER_00: So being your own boss, that I feel like is the lure for many people.
• 3:27
  SPEAKER_00: And while it's great, it has its pros, it does have some challenges too.
• 3:32
  SPEAKER_00: I mean, you I'm a mom of three.
• 3:35
  SPEAKER_00: So I've got a full plate as it is.
• 3:38
  SPEAKER_00: So taking on a business as well and being my own boss, running a team day to day, also operating as well as doing the back end, it's a lot.
• 3:49
  SPEAKER_00: It's a lot to take on.
• 3:50
  SPEAKER_00: But like I said, there are pros.
• 3:52
  SPEAKER_00: I it's something there's something about working for yourself and building a brand that versus, you know, working for someone else and building their brand.
• 4:03
  SPEAKER_00: There's just something so gratifying about that.
• 4:06
  SPEAKER_00: It's worth it for sure.
• 4:08
  SPEAKER_05: Now, Raya, what would you say was the exact moment where you realized, you know, this business could either really work or it could completely blow up in your face and you lose everything?
• 4:18
  SPEAKER_00: I recently hit that in the past few months, actually.
• 4:23
  SPEAKER_00: I've been in the growth phase of business, as they would say.
• 4:27
  SPEAKER_00: And it's it's very trying.
• 4:29
  SPEAKER_00: I've I've had multiple occasions where I've been the those thoughts circle and am I able to do this?
• 4:37
  SPEAKER_00: Is this gonna am I taking on too much?
• 4:39
  SPEAKER_00: I take did I bite too much off, you know, that I could chew.
• 4:42
  SPEAKER_00: But I I just kept pushing through.
• 4:45
  SPEAKER_00: That's like I said, that's the kind of person I am.
• 4:47
  SPEAKER_00: And it's it's been a challenge, no doubt.
• 4:51
  SPEAKER_00: But it's I've definitely seen the the fruit of my labor.
• 5:01
  SPEAKER_05: Yeah, that's awesome.
• 5:03
  SPEAKER_05: Now, have you ever thought about quitting the business and going back to a traditional nine to five?
• 5:07
  SPEAKER_00: There's no way.
• 5:08
  SPEAKER_00: There's no challenge that I I've faced, and there's been many the past year and a half I've been in business that that would have me go back to the before.
• 5:19
  SPEAKER_00: And and that's you know, like I said, it's building your own brand, and it's the it's so gratif gratifying for me.
• 5:27
  SPEAKER_00: I couldn't go back.
• 5:29
  SPEAKER_05: Yeah.
• 5:30
  SPEAKER_05: I love that.
• 5:31
  SPEAKER_05: I love that.
• 5:32
  SPEAKER_05: Now, you know, obviously you have yeah, you probably have a couple of moments, but let's let's try to signal out one or or you know, one in particular.
• 5:39
  SPEAKER_05: What would you say was the most stressful moment you've ever had as a business owner?
• 5:43
  SPEAKER_05: Let's really get into it.
• 5:45
  SPEAKER_00: The most stressful moment.
• 5:47
  SPEAKER_00: I I'd have to say when one of my employees was doing some deep cleaning on a client of mine's wood floor, she was using a steam cleaner, which traditionally is fine if you use it properly, the machinery properly on the floor itself.
• 6:04
  SPEAKER_00: But unfortunately, I believe she let it rest too long.
• 6:08
  SPEAKER_00: And so it did create some damage to our client's floor.
• 6:12
  SPEAKER_00: And that was a challenge that I hadn't faced yet.
• 6:16
  SPEAKER_00: And so I had to meet with her and talk with her.
• 6:19
  SPEAKER_00: And thankfully, my dad, who's a business owner as well, he consulted me through the process and he actually spoke with her and said, you know, I'm a floor specialist.
• 6:28
  SPEAKER_00: And what the the cleaning procedure she did isn't wrong, but it could be that the flooring itself needed some resurfacing and come to find out it hadn't been done in about nine years, she told us.
• 6:43
  SPEAKER_00: So it was likely due to the flooring being in that state when we did run the steaming equipment over top of it.
• 6:52
  SPEAKER_00: So thankfully it resolved, and I still have that client as a client routinely, but it it was it was challenging and it it just, you know, you those kind of things are gonna occur, I found, I come to find out, especially when you have teams and you just you just gotta be ready to approach, you know, deal with those challenges as they come.
• 7:15
  SPEAKER_05: Now, and and this question may be hypothetical, or maybe you've thought about this in the past, who knows?
• 7:20
  SPEAKER_05: But, you know, if you could wave a magic wand, let's say, wave a magic wand and you could instantly fix one part of your business tomorrow, what would you fix?
• 7:31
  SPEAKER_00: I'd say to have a strong team that's quality-led and dependable.
• 7:39
  SPEAKER_00: Teams that I could send out, trusting, you know, that they're going to complete the jobs as I would being on site.
• 7:48
  SPEAKER_00: That's with how fast my business is growing.
• 7:52
  SPEAKER_00: I'm at 25 clients monthly now.
• 7:55
  SPEAKER_00: I've only been in business about a year and a half, and I've got some contracts pending.
• 8:00
  SPEAKER_00: Yeah.
• 8:00
  SPEAKER_00: So if I that's really what I'm lacking right now, I'm like I told you before, I'm a mom of three.
• 8:07
  SPEAKER_00: So I it's, you know, it's of essence that I have a strong team, and that's what I'm lacking right now.
• 8:15
  SPEAKER_05: Yeah.
• 8:15
  SPEAKER_05: That's interesting.
• 8:16
  SPEAKER_05: So you're so you're having a a tough time file.
• 8:19
  SPEAKER_05: Is it is it finding quality employees, or is it just the people in general speak?
• 8:24
  SPEAKER_00: It's definitely finding quality employees.
• 8:28
  SPEAKER_00: I'm very particular because quality is of the utmost for me, and that's what I strive for in my business.
• 8:36
  SPEAKER_00: So, you know, I I've had uh cleaners go in to where it wasn't quality.
• 8:43
  SPEAKER_00: I've had to fix certain things here and there.
• 8:46
  SPEAKER_00: So yeah, just having a team that I can depend upon to provide that same quality that I strive to provide myself.
• 8:55
  SPEAKER_05: Now you said something interesting there.
• 8:56
  SPEAKER_05: I want to dig into that a little bit more.
• 8:57
  SPEAKER_05: Trusting them completely.
• 8:59
  SPEAKER_05: What would now would that just come after you kind of supervised them and kind of seen a lot of their work?
• 9:04
  SPEAKER_05: Would you trust them completely?
• 9:06
  SPEAKER_05: Or how did how how would one go about getting complete trust from Raya from Raya?
• 9:11
  SPEAKER_00: People that prove themselves to be trainable and can follow checklists that I have in place as well, because well, I mean, we're human, we can forget things.
• 9:22
  SPEAKER_00: I know I have.
• 9:23
  SPEAKER_00: So if you have a checklist and you're willing to follow it and you're willing to abide by my cleaning procedures, that's truly what I'm looking for.
• 9:32
  SPEAKER_00: And I that will tell me I can trust you.
• 9:35
  SPEAKER_05: I love that.
• 9:36
  SPEAKER_05: Now, what do you do?
• 9:37
  SPEAKER_05: You think really just the the amount of time, like you said, you're a mom of three, is that really what's preventing that from getting solved, you think, at this point?
• 9:45
  SPEAKER_05: Just not enough time in the day.
• 9:47
  SPEAKER_00: Yeah, yeah.
• 9:48
  SPEAKER_00: I take one a lot as it is being a mom of three, but yeah, it's just it seems like with the rate that I'm growing now, I'm at the point where I'm I'm drowning.
• 9:59
  SPEAKER_00: So yeah, I definitely am in need of some, you know, quality-driven people to add to my team.
• 10:08
  SPEAKER_05: Now, Raya, what's something about you personally that had to change in order for your business to grow?
• 10:14
  SPEAKER_05: Was there anything about your personality type or personality that had to change for your business to grow a little bit?
• 10:21
  SPEAKER_00: You know, that's tough because I feel I'm a very personable person.
• 10:26
  SPEAKER_00: I can I can talk to just about any person and and be able to just be able to connect, I guess.
• 10:37
  SPEAKER_00: But aside from that, I I don't think there's anything I I guess the one thing would be structure because that's something I've definitely had to work on.
• 10:51
  SPEAKER_00: I granted, I've been able to accomplish a lot with a lack of structure, so to speak.
• 10:59
  SPEAKER_00: I'm one that is that person that procrastinates, but I'll still come through and do an awesome job.
• 11:08
  SPEAKER_00: I that's that was me all through college, and it's kind of transferred over.
• 11:14
  SPEAKER_00: But it's something that I I've definitely had to work on because I mean, if you don't have structure, you could forget cleans or you know, things of that nature.
• 11:23
  SPEAKER_00: And I've definitely had to make adjustments in that to be able to run my business successfully and efficiently.
• 11:30
  SPEAKER_05: So if you know, and it's in this next question, maybe maybe hypothetical, or maybe you've actually gone through this and done this.
• 11:35
  SPEAKER_05: But let's say if someone shadowed you for a full day, kind of followed you around and watched everything you did for a full day or or let's say even a full week, what would you say would surprise them the most about how you operate your app?
• 11:48
  SPEAKER_00: I'd say a lot of what I do may seem extra that I'm finding that to be the case with various people that have followed me around because I don't only clean surfaces, but I clean and try and I touch every single item within a space.
• 12:06
  SPEAKER_00: Because to me, if every item is not clean, then the space itself as a complete, you know, whole space, it's not clean to me.
• 12:18
  SPEAKER_05: Now, Raya, let's talk about numbers without getting you know totally specific.
• 12:22
  SPEAKER_05: But you know, since you've been in, you know, haven't been in business for you know about 18 months now, you said, right?
• 12:26
  SPEAKER_05: About 18 months?
• 12:27
  SPEAKER_05: Yeah and a half.
• 12:28
  SPEAKER_02: Yeah.
• 12:29
  SPEAKER_02: I've got yeah.
• 12:31
  SPEAKER_05: Okay.
• 12:32
  SPEAKER_05: Now, what month in those 18 months would you say was the turning point when things started to scale and grow?
• 12:39
  SPEAKER_05: Wow.
• 12:40
  SPEAKER_02: Yeah.
• 12:42
  SPEAKER_00: I would say when I made my first hire, that would have been about I believe I was about eight months in when it really started to take off and scale.
• 12:56
  SPEAKER_00: And it was to the point where I myself couldn't, you know, manage it solely by myself.
• 13:02
  SPEAKER_00: So I made my first hire, and she's been great.
• 13:06
  SPEAKER_00: She is one that I can trust to send out, take care of cleans.
• 13:10
  SPEAKER_00: I've had very little issue with, I mean, other than human error, but yeah.
• 13:16
  SPEAKER_00: Okay, okay.
• 13:18
  SPEAKER_05: Yeah, that's that's good motivation for people.
• 13:20
  SPEAKER_05: You know, I know obviously every company is not going to be the same, but you know, it can happen in eight months.
• 13:24
  SPEAKER_05: Like you said, you can hire the first first employee and be growing at that point.
• 13:27
  SPEAKER_05: That's that's awesome.
• 13:29
  SPEAKER_05: Yes.
• 13:29
  SPEAKER_05: Really, really accelerated performance.
• 13:31
  SPEAKER_05: I I'm really that's awesome.
• 13:32
  SPEAKER_05: I love to hear great stories like that.
• 13:34
  SPEAKER_05: But now, Ray, what would you say actually moves the needle most in your business right now?
• 13:38
  SPEAKER_05: Would you say it's kind of is it the leads that you get?
• 13:41
  SPEAKER_05: Um, is it your conversions?
• 13:42
  SPEAKER_05: Um, is it your competitive pricing, or is it your team performance?
• 13:46
  SPEAKER_05: Or is it something else all entirely?
• 13:49
  SPEAKER_00: There's multiple things.
• 13:50
  SPEAKER_00: I know since I I joined B and I, I've definitely had an influx of leads, and I've been able to connect with people that have really just enhanced my business and you know, has me on the up to where I'm even I'm droning even more than I was before, which it's a good place to be in.
• 14:12
  SPEAKER_00: There's some pressure, but I'd I'd rather have that than the adverse, of course.
• 14:17
  SPEAKER_00: Yeah, I'd say also performance and quality.
• 14:22
  SPEAKER_00: I know a lot of people that have hired bigger businesses in our area, they've not been satisfied because the quality wasn't there.
• 14:29
  SPEAKER_00: So I stride myself on that.
• 14:30
  SPEAKER_00: And I'm that's something I want to keep, despite how big that I grow.
• 14:35
  SPEAKER_00: And that's why I'm so choosy on who I hire.
• 14:37
  SPEAKER_00: And right now I run a small team.
• 14:40
  SPEAKER_00: It's myself, one full-time and a part-time.
• 14:43
  SPEAKER_00: And I I just I refuse to hire just anyone because I I want to continue to have that be what I what my company, how my company is set apart from other cleaning businesses is the quality we provide.
• 15:02
  SPEAKER_05: I love that.
• 15:02
  SPEAKER_05: You actually just went into the very next question I was gonna ask you, actually.
• 15:05
  SPEAKER_05: Um so would you say the quality is kind of something that's giving you kind of an unfair advantage over your competitors?
• 15:12
  SPEAKER_00: Definitely.
• 15:13
  SPEAKER_00: Definitely.
• 15:14
  SPEAKER_00: And so much so that I've had clients tell me, you know, you're not the cheapest, but I mean, you get what you pay for with you.
• 15:22
  SPEAKER_00: And that's what I'm after, you know.
• 15:26
  SPEAKER_05: Love that.
• 15:27
  SPEAKER_05: Now, what would you say is the hardest leadership lesson you've ever learned, or you know, you've had to learn while growing your team?
• 15:34
  SPEAKER_02: Hardest leadership lesson.
• 15:36
  SPEAKER_00: You know, being being a boss and a friend at the same time, that's been something I'm I'm having a time balancing because I'm I'm a really friendly, I love to connect, you know, kind of person.
• 15:53
  SPEAKER_00: So being just making sure that you have those boundaries to where, you know, there's no lack of respect as you as their boss and leader.
• 16:03
  SPEAKER_00: Yeah, because as soon as there's a disconnect, I feel like that just creates issues and things that you have to work through.
• 16:10
  SPEAKER_00: And but yeah, that's that's what I would say.
• 16:15
  SPEAKER_05: Yeah.
• 16:15
  SPEAKER_05: So basically, like, you know, they don't res like, you know, you you you're too much of their friend and they kind of don't respect you as a boss, right?
• 16:21
  SPEAKER_05: Is that kind of what you're saying?
• 16:22
  SPEAKER_00: Definitely.
• 16:23
  SPEAKER_00: Yes.
• 16:24
  SPEAKER_00: Yeah.
• 16:24
  SPEAKER_05: Yeah.
• 16:25
  SPEAKER_05: That is a tough that is a tough thing to teeter on, right?
• 16:27
  SPEAKER_05: It's it's tough because you you know, like you said, right?
• 16:30
  SPEAKER_05: You you're very um personable, you like to know what's going on in people's lives, I'm sure.
• 16:34
  SPEAKER_05: But you also don't want it to be like, hey, we're like best friends, you can talk to me crazy, you can come cuss me out, you know, stuff like that.
• 16:40
  SPEAKER_05: Like you can't feel that comfortable now.
• 16:43
  SPEAKER_00: Yeah, we gotta have a balance.
• 16:46
  SPEAKER_05: Exactly, exactly.
• 16:47
  SPEAKER_05: Yep, yep.
• 16:48
  SPEAKER_00: Yeah.
• 16:49
  SPEAKER_05: Now, what would you say, said well, you kind of talked about this earlier, but I'll go ahead and ask anyway.
• 16:53
  SPEAKER_05: What separates your best employees from everyone else, would you say?
• 16:57
  SPEAKER_05: Trust.
• 16:58
  SPEAKER_00: Yeah, I I would I'd say trust and quality, the quality that they provide, you know, because it's not their name, it's not their brand.
• 17:08
  SPEAKER_00: So I feel like a lot of people come on and it's like, you know, this isn't my business.
• 17:13
  SPEAKER_00: So maybe they don't take it as seriously, but my ladies do.
• 17:16
  SPEAKER_00: They're they're actually they have a strong faith as I do.
• 17:20
  SPEAKER_00: Not that you have to have that, but it helps, without a doubt, I've found.
• 17:24
  SPEAKER_00: You know, it's like, you know, doing everything as into the Lord, like I said initially, and they do so.
• 17:32
  SPEAKER_00: So yeah.
• 17:34
  SPEAKER_05: I love that.
• 17:34
  SPEAKER_05: I love that.
• 17:35
  SPEAKER_05: All right, so we're gonna head in what's called the quick fire round.
• 17:37
  SPEAKER_05: So how this works is I give you one word, I want you to tell me the first thing that comes to your mind when you hear each word in regards to running your business.
• 17:44
  SPEAKER_05: And they kind of give me like a little blurb, you know, you know, small paragraph as to why you chose that, if that makes sense.
• 17:50
  SPEAKER_01: Cool, okay.
• 17:51
  SPEAKER_04: Right.
• 17:52
  SPEAKER_04: First word is success.
• 17:56
  SPEAKER_01: Achieving accomplishment.
• 18:03
  SPEAKER_00: I mean, I'd say achieving any challenge that comes your way, big or small.
• 18:09
  SPEAKER_04: Failure.
• 18:13
  SPEAKER_00: Diversion.
• 18:15
  SPEAKER_00: A failure is not a complete loss because there's things that can be learned from a failure which can help you moving forward.
• 18:25
  SPEAKER_05: I love that.
• 18:26
  SPEAKER_04: Burnout.
• 18:31
  SPEAKER_01: That's a hard one.
• 18:33
  SPEAKER_01: Burnout.
• 18:36
  SPEAKER_01: Shoot.
• 18:39
  SPEAKER_00: I guess not.
• 18:40
  SPEAKER_02: Maybe that's maybe that's why it's hard to think of a word.
• 18:45
  SPEAKER_02: Like, oh I bet the word is there, it's on the tip of my tongue.
• 18:49
  SPEAKER_02: Oh my gosh.
• 18:51
  SPEAKER_02: Like you like you've checked out.
• 18:57
  SPEAKER_00: So basically you get to the point where the going gets tough and you're you've given out despite the dreams that you had before and you've kind of thrown in the towel at that point.
• 19:12
  SPEAKER_04: Scaling.
• 19:13
  SPEAKER_00: Advancement.
• 19:15
  SPEAKER_00: So scaling your business to where you're advancing to where you know you have set your goals where you want your business to be.
• 19:31
  SPEAKER_00: So you're building teams that are providers of a service that you provide and they are successful in doing so, then advancing your business further.
• 19:49
  SPEAKER_01: Competition challenge.
• 19:57
  SPEAKER_00: So it gives you a way to address how you can set yourself apart from other people that are doing the similar work that you're doing.
• 20:07
  SPEAKER_01: Leadership leadership.
• 20:17
  SPEAKER_01: This is hard.
• 20:22
  SPEAKER_00: Let's see.
• 20:24
  SPEAKER_00: Provision.
• 20:25
  SPEAKER_00: You know, someone that gives you the provision you need to perform your job successfully.
• 20:31
  SPEAKER_05: And the last word is freedom.
• 20:33
  SPEAKER_05: What does freedom mean to you when running your freedom?
• 20:37
  SPEAKER_05: Um from what you've told me so far, I would probably say trust.
• 20:46
  SPEAKER_02: Trust, yes.
• 20:47
  SPEAKER_05: Yeah.
• 20:50
  SPEAKER_05: Yeah, you can trust your people to go out and do their jobs and you don't have to worry.
• 20:53
  SPEAKER_05: You know they're gonna get the job done.
• 20:55
  SPEAKER_02: Yeah, 100%.
• 20:57
  SPEAKER_00: 100%.
• 20:58
  SPEAKER_05: Yeah.
• 20:59
  SPEAKER_05: All right, perfect.
• 21:00
  SPEAKER_05: All right, so we have so we got through that quick fry around here.
• 21:02
  SPEAKER_05: So you know, uh and I want you to kind of be as candid as you can on the answer to these next couple questions, but you know, with all of this talk of AI and self-automation, you know, that's kind of I don't know, you know, you can't you can't hide from AI and self-automation.
• 21:15
  SPEAKER_05: It's it's it's everywhere.
• 21:17
  SPEAKER_05: Where do you think your industry is going and where do you see your industry 10, you know, even 15 years from now?
• 21:25
  SPEAKER_00: You know, thankfully service-based industry.
• 21:27
  SPEAKER_00: So I I'm a big proponent of AI.
• 21:31
  SPEAKER_00: AI has definitely been a great tool for me.
• 21:34
  SPEAKER_00: I have an AI assistant that helps me.
• 21:36
  SPEAKER_00: Like I said, I'm constantly buried in things.
• 21:40
  SPEAKER_00: So whatever help I can get, I'm willing to take it.
• 21:44
  SPEAKER_00: And and that's what AI does for me.
• 21:46
  SPEAKER_00: But I'm not worried about the advancement of it because like I said, I'm service-based.
• 21:50
  SPEAKER_00: So that's a pretty it's a pretty safe industry in terms of the growth of AI, which like you said, it's inevitable.
• 21:57
  SPEAKER_00: You can't get around it.
• 21:58
  SPEAKER_05: Okay.
• 21:59
  SPEAKER_05: So you think so you think even in 15 years, it's there's no way that'll take over anything you guys are doing at all.
• 22:05
  SPEAKER_05: You know, maybe help out, but it won't take it over, right?
• 22:08
  SPEAKER_00: No, yeah, I don't see a takeover.
• 22:09
  SPEAKER_00: Definitely help out.
• 22:10
  SPEAKER_00: Yeah, I have to say, and I'll be candid here.
• 22:13
  SPEAKER_00: I I didn't go to school for business.
• 22:16
  SPEAKER_00: So I really I didn't know the first thing.
• 22:19
  SPEAKER_00: I mean, I grew up in a family that were entrepreneurs and I had that go getter about me.
• 22:24
  SPEAKER_00: I I'm one that, you know.
• 22:27
  SPEAKER_00: I've got the work ethic that was instilled in me for my family.
• 22:30
  SPEAKER_00: But but it's a whole different thing when you're running your own business.
• 22:34
  SPEAKER_00: And I'll say that AI helped me a lot along along the way, learning and just when I didn't know what to do, I go to it.
• 22:42
  SPEAKER_00: Hey, how do I address this?
• 22:44
  SPEAKER_00: You know, it it definitely helped me in getting my business built and getting that framework that I needed initially.
• 22:52
  SPEAKER_05: Now, where do you think your particular business will be by 2030?
• 22:56
  SPEAKER_05: I mean, when you when you think of the the you think of the date 2030 or the the year, it sounds like it's so far away, but it's actually not.
• 23:02
  SPEAKER_05: It's only three and a half years away.
• 23:03
  SPEAKER_05: Who do you think that business will be by then?
• 23:06
  SPEAKER_00: No, at this rate with the explosion of growth, I'm really I'm really anticipating of that b of that year once we get to that.
• 23:16
  SPEAKER_00: I just from how fast we've grown at this pace, thinking at that point we would have multiple teams that are operating on a day-to-day basis, have an office, have our our vehicles, our company vehicles that our employees would meet and take out to jobs which will definitely be cyber trucks.
• 23:40
  SPEAKER_00: I've come to the conclusion of I'm big on Tesla.
• 23:45
  SPEAKER_00: Yeah.
• 23:47
  SPEAKER_05: Okay.
• 23:48
  SPEAKER_05: Now, and I want you to be, you know, as honest as you can on the next question here.
• 23:52
  SPEAKER_05: But let's say a small business owner or small entrepreneur is listening to the podcast episode today, Raya, and let's say they're feeling stuck or overwhelmed, they're just not having a great go at 2026 so far.
• 24:03
  SPEAKER_05: What's a piece of advice you'd want them to hear from you today?
• 24:07
  SPEAKER_00: I'd say I and I I'm sure that all of us get to that point and have those, you know, those times that we encounter because like I said, the growth phase of a business is not for the the the faint.
• 24:24
  SPEAKER_00: I mean, it's trying and it's it's like you got that that stretching going on.
• 24:30
  SPEAKER_00: I mean, it's hard, but it's worthwhile.
• 24:34
  SPEAKER_00: And I'm I'm definitely, like I said, I can speak to it because I'm coming out to the other side of it.
• 24:40
  SPEAKER_00: I'm at the point where I'm I'm about five clients away from being out of that growth phase.
• 24:47
  SPEAKER_00: So I can definitely tell you there's a lie at the end of the tunnel and just just keep pushing despite your challenges and things that come against you.
• 24:57
  SPEAKER_05: Now what's next for Samparo Pro Cleaning and Beyond?
• 25:00
  SPEAKER_05: What should people be excited about coming up in the near future?
• 25:04
  SPEAKER_00: So looking to we're expanding, actually, and I I found that this is a great need.
• 25:11
  SPEAKER_00: We're expanding to industrial level cleaning.
• 25:14
  SPEAKER_00: Just did a walkthrough with the stamping plant here locally in Charleston, West Virginia.
• 25:20
  SPEAKER_00: And we are going to be doing some cleaning of the hydraulic pits that they have there.
• 25:25
  SPEAKER_00: Possibly.
• 25:26
  SPEAKER_00: We're it's nothing's confirmed yet.
• 25:29
  SPEAKER_00: We've done our walkthrough.
• 25:30
  SPEAKER_00: It's a process, but I'm excited to say that there is a great demand because they told me, you know, oftentimes there's no one locally that would be able to provide that service.
• 25:40
  SPEAKER_00: And so they've had to outsource.
• 25:42
  SPEAKER_00: So it'd be great if we could get that opportunity to be able to, you know, be a locally based company to provide that service for them.
• 25:51
  SPEAKER_05: Nice, nice.
• 25:52
  SPEAKER_05: Now, uh, did you want to put out there that you're hiring or definitely, yeah, for sure.
• 25:58
  SPEAKER_00: I I'm hiring.
• 26:00
  SPEAKER_00: So yeah, if anyone, any of your viewers are interested, definitely reach out to me.
• 26:05
  SPEAKER_00: Like I said, we're in the Charleston area and surrounding toward Bell and then toward um Taze Valley Hurricane area as well.
• 26:14
  SPEAKER_05: Perfect, perfect.
• 26:15
  SPEAKER_05: Yeah, and if somebody's interested in connecting with you, that's the best way to do that.
• 26:19
  SPEAKER_00: Yeah, so you can reach my direct line.
• 26:22
  SPEAKER_00: My phone number is 863-316-4537, or you can email me as well, Rea at contactprocleaning.com.
• 26:35
  SPEAKER_00: And if you want to check out our website just to kind of get a feel for us, see what we're about, you can visit contactprocleaning.com.
• 26:44
  SPEAKER_05: 863, is that a uh that's a Florida number?
• 26:48
  SPEAKER_00: It is.
• 26:49
  SPEAKER_00: My family actually moved to Florida, and my my dad is actually my industrial consultant.
• 26:54
  SPEAKER_00: So I I worked for him for a little bit before starting my own business, and that's why I have that Florida number.
• 27:01
  SPEAKER_05: That's okay.
• 27:02
  SPEAKER_05: Yeah, I just noticed that I'm actually from uh from Tampa, so I know you're that's that's like Lakeland, right?
• 27:06
  SPEAKER_02: That's like yeah, they're in Lakeland.
• 27:09
  SPEAKER_02: Yep.
• 27:09
  SPEAKER_02: I go to Tampa.
• 27:11
  SPEAKER_02: That's funny.
• 27:12
  SPEAKER_02: Yeah.
• 27:12
  SPEAKER_05: Yep, yep, yep, yeah.
• 27:13
  SPEAKER_05: No, I had Tampa very well.
• 27:14
  SPEAKER_05: My my family's down there too, and you know, I don't miss it one bit.
• 27:18
  SPEAKER_05: I don't miss it one bit.
• 27:19
  SPEAKER_05: I just no, I don't miss it.
• 27:21
  SPEAKER_05: It's too hot.
• 27:21
  SPEAKER_05: I I can't deal with the heat.
• 27:23
  SPEAKER_05: Why left?
• 27:24
  SPEAKER_00: I love it.
• 27:25
  SPEAKER_00: Uh but I'm I'm of Arabic descent.
• 27:27
  SPEAKER_00: I don't know if that has anything to do with it, but I just love the area too.
• 27:30
  SPEAKER_00: It's amazing.
• 27:31
  SPEAKER_00: And then complete different.
• 27:33
  SPEAKER_00: I don't know if you've been to Charleston, West Virginia, but it's super opposite.
• 27:38
  SPEAKER_05: Yes.
• 27:39
  SPEAKER_05: No, it's a complete West Virginia in total is a complete completely different from Florida.
• 27:43
  SPEAKER_05: That's that's for sure.
• 27:45
  SPEAKER_01: Yeah.
• 27:46
  SPEAKER_05: And it's good, there's pros and cons to that, but yes, you know, definitely different.
• 27:51
  SPEAKER_01: Yeah.
• 27:51
  SPEAKER_05: Um but uh yeah, getting back into the connect with you portion.
• 27:55
  SPEAKER_05: I mean, any social media that people could check out?
• 27:58
  SPEAKER_00: Yeah, social media.
• 27:59
  SPEAKER_00: So we're on Facebook and Instagram as well.
• 28:02
  SPEAKER_00: If you go to Facebook, you just put in our company name.
• 28:06
  SPEAKER_00: On Instagram, it's at Zomparo ProCleaning LLC.
• 28:13
  SPEAKER_05: Any plans for a TikTok or anything further?
• 28:16
  SPEAKER_00: You know, that's that's a good thought.
• 28:18
  SPEAKER_00: I I may expand to that because I I actively post on our Facebook page for y'all's and different videos and things, so that might be a good outlet to try out next.
• 28:28
  SPEAKER_05: Yeah, it would.
• 28:29
  SPEAKER_05: I've I've TikTok is huge.
• 28:31
  SPEAKER_00: Yeah.
• 28:31
  SPEAKER_05: Everybody's on there now, and it's it gets you out there to a large audience.
• 28:34
  SPEAKER_05: So I definitely recommend it.
• 28:36
  SPEAKER_05: But yeah, Raya, this has been fantastic.
• 28:38
  SPEAKER_05: Yeah, thank you for coming on and sharing your story and your perspective and your real behind the scenes of building your business.
• 28:42
  SPEAKER_05: Uh, any last words you want to give the audience before we sign off?
• 28:47
  SPEAKER_00: Yeah, Cliff, no, I'm just really appreciative of the opportunity and thankful that we got to connect.
• 28:53
  SPEAKER_00: Thank you so much for your time and allowing me to be on your podcast.
• 28:56
  SPEAKER_05: Yeah, no problem at all.
• 28:58
  SPEAKER_05: And we really appreciate everything you're doing.
• 28:59
  SPEAKER_05: I'd love to probably have you on maybe in two or three years and maybe see where you're at then.
• 29:04
  SPEAKER_05: Because I mean, at the rate you're growing at, you'll probably maybe you might be too big for us, and you might you might be like, Man, I don't remember that guy.
• 29:12
  SPEAKER_00: No, but no way.
• 29:14
  SPEAKER_00: No, it'd be a pleasure to connect with you again, Cliff.
• 29:17
  SPEAKER_00: I would love that.
• 29:19
  SPEAKER_05: Okay, perfect, perfect.
• 29:20
  SPEAKER_05: All right.
• 29:20
  SPEAKER_05: Well, wishing you all the continued success in the future, and thank you for coming on again.
• 29:24
  SPEAKER_00: Thanks, Cliff.