Distrust and disillusionment toward generative artificial intelligence: Psychodramatic exploration of employee trust in organizational technology acceptance — Hartyándi (2025)
Abstract Millions have adopted tools like ChatGPT in recent years, yet indifference and resistance among employees remain. This qualitative study employs monodramatic projective techniques to explore employees' hidden assumptions and unconscious beliefs in a division attempting to integrate Generative Artificial Intelligence (AI, GAI). Through pretensive work, soliloquy, symbolic representation, modeling with intermediate objects, concretization, and role reversal techniques, the interviewees' internal representations of GAI and trust were materialized in physical artifacts, such as…
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