Artificial Intelligence in SMEs: Enhancing Business Functions Through Technologies and Applications — Le Dinh et al. (2025)
Artificial intelligence (AI) has significant potential to transform small- and medium-sized enterprises (SMEs), yet its adoption is often hindered by challenges such as limited financial and human resources. This study addresses this issue by investigating the core AI technologies adopted by SMEs, their broad range of applications across business functions, and the strategies required for successful implementation. Through a systematic literature review of 50 studies published between 2016 and 2025, we identify prominent AI technologies, including machine learning, natural language…
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