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31 Years with Just Cats Veterinary Clinic | Buying Local S3E51 · Buying Local Podcast

• 0:00
  Well, welcome everyone to Buying Local the podcast.
• 0:03
  I'm your host Mike Nelson from 5 Towers Media and joined today by
• 0:08
  Susan from Just Cats. And Susan, I'll let you
• 0:10
  introduce yourself here in a minute.
• 0:12
  Excited to talk about a few things.
• 0:14
  We had you guys on the show. I want to say it was God, was it
• 0:18
  back in August, July, July, Yeah, talking about the big move
• 0:23
  and what you have done. So we're going to talk about
• 0:25
  that. So Susan, if you don't mind,
• 0:27
  just go ahead and introduce yourself and your practice.
• 0:30
  Sure. Susan Ciculi just Katz
• 0:33
  Veterinary Clinic has been my passion for the last 31 years
• 0:37
  now. I just had an anniversary, yeah,
• 0:40
  in October. Craziness.
• 0:43
  And yeah, the move went amazing. It was so seamless, I guess in a
• 0:50
  cool way, you know, we went from such a small space to now a very
• 0:54
  large space. And it, it's the, the layout and
• 0:58
  the opportunity for having a space for everything in, in that
• 1:06
  new, new Mechanicville location has been wonderful.
• 1:10
  And the response for the most part from our clients has been
• 1:14
  great. You know, I understand the
• 1:17
  people that live in downtown Saratoga.
• 1:20
  I have made your commute a little bit farther, but I'm just
• 1:24
  telling you it's worth the trip because the space is wonderful.
• 1:30
  The rooms are very quiet. It was built for urgent care
• 1:36
  for, you know, Albany and urgent care.
• 1:39
  And so they put extra insulation in every one of those rooms.
• 1:42
  So it's so and it's like perfect for a cat practice, right?
• 1:47
  Like we like quiet. We cats don't like to hear other
• 1:52
  cats and all. Of them.
• 1:55
  So, so 31 years, that's a big anniversary.
• 1:59
  I mean you, you've crossed the three decade mark.
• 2:02
  That's right. You know, I'd love to know, you
• 2:05
  know, maybe just tell us a little bit about how the
• 2:07
  practice has changed over those 3 plus decades.
• 2:10
  Yeah, yeah, a lot. Not only the number of, you
• 2:17
  know, people that now work with me, but just the practices we
• 2:21
  do. I have to admit, way back when I
• 2:25
  handled cats differently, right? Like we now know how to wrap
• 2:30
  them in a towel and not stretch them out and do things that we,
• 2:37
  we now go, Oh my goodness, we did that back then.
• 2:41
  So that part has changed. And then the medicines changed,
• 2:44
  right? We've, we have new advances,
• 2:46
  especially this past year or two, very new.
• 2:50
  So and I think back then I just opened it because I really
• 2:56
  wanted a space for cats that they didn't mind, didn't worry
• 3:01
  about the dogs barking, right? Like that was really my reason
• 3:07
  for opening it. Now I realize it's more than
• 3:09
  that, right? It's more than it's a just cat
• 3:12
  place. We know more about cats.
• 3:15
  We know how to handle them better.
• 3:17
  And we also have the latest and up upcoming kinds of things to
• 3:23
  practice. Yes, it's interesting that, you
• 3:27
  know, I never really thought about it until this moment as
• 3:30
  far as your practice goes. But I know like every time that
• 3:34
  I go to the vet and I'm bringing one of the dogs in and if you
• 3:39
  walk into the waiting room and you see someone with a cat,
• 3:41
  you're like, oh, no, here we go. Right.
• 3:44
  Like is this gonna be a situation right now?
• 3:47
  They're like they're arch nemesis, you know, they're
• 3:50
  they're natural enemies. So it's so it's always a an
• 3:57
  interesting excitement that can be added to a vet visit when
• 4:01
  you're when you're it's. A good word challenge.
• 4:06
  Yeah, yeah. So that nice new quiet space
• 4:09
  sounds great. And you know, I'm you mentioned
• 4:14
  that the medicines change. I'm just curious any and
• 4:18
  specifically you said in the last year or two had is AI
• 4:22
  having anything to do with, with that kind those kind of changes?
• 4:25
  I mean, are you guys integrating any of that kind of stuff yet
• 4:27
  into your practice or? Yeah, I, I think it just comes
• 4:32
  from a veterinary part though, not just a cat only place.
• 4:36
  But yeah, we, we now use a assistant in the room.
• 4:40
  We are using one called Scribble Vet, but it is becomes our
• 4:45
  dictator. What's the word?
• 4:49
  So they take notes for me, my mind is going blank from it, but
• 4:54
  they, they, so they're in the room along with my assistant and
• 4:59
  they're helping so that all the record keeping is being
• 5:01
  concisely recorded. So that's been wonderful.
• 5:04
  We are starting to see it on the other side in the behind the
• 5:08
  scenes. Radiology readings are now
• 5:11
  becoming more common, cytology, and we're using it even in the
• 5:15
  urine samples, those kind of things, all AI improved.
• 5:23
  I mean, quite a difference from 31 years ago, huh?
• 5:25
  When you were. Probably.
• 5:26
  Rewriting all your notes and absolutely.
• 5:29
  You know. Doing cultures under microscopes
• 5:31
  and. Yeah, right.
• 5:34
  Well, back to 31 years ago. Handwritten, you know, records
• 5:38
  for everything. And yeah, are are.
• 5:42
  Yeah. Are are veterinarians known for
• 5:45
  sloppy handwriting like doctors are?
• 5:47
  I know that's. Little bit, yeah.
• 5:49
  You get those handwritten ones now and you're like, I don't
• 5:51
  know what that says. What?
• 5:52
  Did that actually say, yeah, exactly.
• 5:56
  And I know, so I know one of the things we want to talk about
• 5:59
  today too, talking about changing technology is you have
• 6:03
  a new laser therapy. Yes, Yep.
• 6:07
  Cold laser therapy. Yep.
• 6:08
  And they use it on the human side, a cold laser.
• 6:12
  So it's not a heat laser. So it's not used for cutting.
• 6:15
  It is a shorter wavelength and hence a ability to increase
• 6:21
  blood supply and energy to specific areas of the body.
• 6:26
  And so we're seeing some really good responses from the cats on
• 6:33
  both arthritis, urinary issues. We've even had somewhere they
• 6:38
  have some chronic sinusitis or infections of their sinuses and
• 6:42
  that's been helpful and we're starting to use it even just
• 6:45
  some acupuncture points there. It's not as it's more tolerated,
• 6:51
  I suppose having to put a needle in it.
• 6:54
  So it's. Yeah, So what is?
• 6:58
  What does the setup look like for the?
• 7:00
  Is it a machine or is it like it is a?
• 7:02
  Machine, Yep, it's a smaller portable machine which is makes
• 7:05
  it nice so we can move it right into the room where the cat and
• 7:08
  the owner are and then it's. You do have to wear specific
• 7:13
  glasses when the laser is being used 'cause it does emit a a
• 7:18
  light that you don't want to get near your eyes.
• 7:21
  So we do have glasses that we put on and then the machine
• 7:26
  itself calibrates to the specific area that we're using.
• 7:31
  And it's a timed. And so you put the laser or you
• 7:37
  distribute the laser cone over top of the area.
• 7:41
  Say it's got some hip arthritis and you go back and forth.
• 7:44
  You don't want to ever have it stay in one place because it
• 7:47
  could then burn from that standpoint.
• 7:50
  But you've got, you want to gently rock it back and forth or
• 7:54
  place it along that hip area. And it does.
• 7:57
  If you know, if you feel it later, it will emit a bit of a
• 8:00
  warmth to it because again, it's stimulating that energy in the
• 8:03
  area, but it's helping from a deeper from tissue standpoint
• 8:08
  than you can do with just cold, you know, just a heating
• 8:11
  blanket. Yeah, that's fascinating.
• 8:14
  It's great. Yeah, I it's, you know, I always
• 8:17
  wonder when I hear about things like this, like, how did this
• 8:20
  idea even come to fruition, right?
• 8:21
  Like, like someone sit around and I think we could, you know,
• 8:25
  help a, help a cat with hip arthritis with this, with this
• 8:29
  cold. Like how does that even?
• 8:31
  It started actually I think more on the horses and to be honest,
• 8:35
  you know, some of that Yep, has has transpired down.
• 8:38
  So it starts on a large animal portion and goes, OK, we can use
• 8:41
  this on every animal and they use it on people too.
• 8:45
  You know PT Physical therapy has its uses also on the human side.
• 8:50
  Yeah, that's very cool. And again, not, not even
• 8:54
  something that I would think about as far as my cats go,
• 8:57
  right. Like right, it, it's and you
• 9:00
  know, you were talking about like the new therapy, talking
• 9:03
  about some of the changes over the last 31 years.
• 9:06
  You know, what are some other things that you've seen in the
• 9:08
  last few years, maybe five years for for cat medicine that really
• 9:14
  has been a game changer, kind of similar to that.
• 9:18
  I think for us lately there are some therapies related to
• 9:25
  diabetes in cats. And in the past when they got
• 9:29
  the diagnosis of diabetic, the only option was a injections
• 9:34
  that you would have to give them twice a day.
• 9:36
  And now there are some oral medications that you can give as
• 9:40
  a tablet or a liquid once a day. And it's quite effective.
• 9:46
  And it has definitely changed how we now approach our diabetic
• 9:51
  cats, which is a great news for that because that was such a
• 9:56
  game changer. If you think about it, you know,
• 9:58
  your cat's on insulin twice a day, pretty close to 12 hours
• 10:02
  apart. You have to give that cat
• 10:04
  insulin every day. And so, you know, it really
• 10:08
  affects your quality of life along with your ads.
• 10:11
  And then the idea is how do you then make sure that that cat's
• 10:16
  regulated? So we did a whole lot of
• 10:18
  checking glucoses throughout the day or, you know, bringing them
• 10:22
  in and getting glucose profiles way back when.
• 10:26
  Now we don't have to do that with this oral medication.
• 10:30
  It has very much improved the ability to stabilize these cats
• 10:36
  without the extensive use of of insulin.
• 10:40
  Yeah, that is very interesting. I did not realize that cats got
• 10:45
  diabetes. Is that something that's more
• 10:48
  common than it used to be, or is it?
• 10:51
  I think we have it. I, I probably see it more 'cause
• 10:54
  I see so many cats, right? You know, in the, in the cat dog
• 10:57
  world, I think dogs get insulin probably more commonly than
• 11:01
  cats. So you hear about the dogs more
• 11:04
  from a dog and cat perspective in a mixed practice.
• 11:08
  But yeah, we see some, you know, it's not the, it's not
• 11:13
  everything, but. Yeah, yeah.
• 11:15
  It's just really interesting to me.
• 11:17
  I, you know, with people close to me that have diabetes, so
• 11:20
  I'm, I'm familiar, pretty familiar with, with it.
• 11:25
  It's, I'm just curious like, how do you, you know, like for
• 11:28
  humans, obviously there's things like CGMS and wearables for
• 11:33
  glucose monitoring and, and, and apps on people's phones so that
• 11:37
  they can keep an eye on their sugars.
• 11:40
  I like in it sounds like with this oral medicine that is now
• 11:45
  available you the monitoring of the blood sugar is less, but I'm
• 11:49
  just like, how would you do that before?
• 11:51
  Like, how would you have to? Like they probably weren't doing
• 11:54
  this at home, I take it? Some cats were, so again, going
• 11:58
  back years ago, right? We would just periodically check
• 12:03
  them, we'd bring them into the clinic for the most part, which
• 12:05
  is always challenging because their glucose goes up just from
• 12:08
  stress of coming in, right? So now we're like, OK, well, is
• 12:12
  it the diabetes or is it the stress from the cat?
• 12:15
  And then later on we've discovered the ear tip is a good
• 12:18
  way instead of pricking the hand like they do in people, the ear
• 12:22
  tip. So we do show our clients how to
• 12:25
  you know, get get a glucose reading at home using little
• 12:31
  monitors. But then we also do have ones
• 12:34
  where we apply that to the we shave an area and apply the
• 12:39
  constant monitor the human form and the client can get that at
• 12:44
  home also. Interesting.
• 12:46
  And I, you know, when I say about the oral medication, it
• 12:49
  unfortunately is not perfect. And there are some cats if they
• 12:52
  have higher ketones in their bloodstream, then we do have to
• 12:58
  exclude them from the oral medication.
• 13:00
  So, you know, we still use the insulin and we still have to get
• 13:04
  the glucose monitoring, but it's it's improved.
• 13:10
  Yeah, that is really wild. I never would have.
• 13:12
  And we use I, I guess the A1 for people gives them a range of
• 13:18
  about a month prior to when that is being tested.
• 13:22
  We use fructosamine in cats and that gives us about a two week
• 13:27
  average. So we'll also use that too.
• 13:30
  How, how do you, I mean, obviously cats can't communicate
• 13:33
  like people can, right? So how do you even diagnose that
• 13:36
  a cat is having symptoms? And you should probably do some
• 13:40
  tests to see if they have diabetes.
• 13:42
  That's just fascinating to me. Drinking more, urinating more.
• 13:45
  That's our typical All of a sudden that client goes, wow, I
• 13:49
  am emptying that litter box a ton or I'm filling that water
• 13:53
  bowl up a lot. That's probably the first time
• 13:57
  we'll see, and then the weight loss will follow.
• 14:02
  Yeah, Yeah. All right.
• 14:03
  Good to know for our listeners then, right?
• 14:04
  That's if they're drinking and peeing more and losing weight.
• 14:08
  Better bring them in. And bring them in, yes.
• 14:10
  Exactly, absolutely amazing. So you know, I know we are, you
• 14:16
  know, you're moved into the new location, you're in
• 14:18
  Mechanicville, Yes, to, you know, obviously a few
• 14:23
  disappointed customers in the Saratoga market because they
• 14:26
  have to travel a little further and you still have your other
• 14:28
  location as well, right? Is that Niski?
• 14:30
  The Yilderland, yes, the other one that I started, yeah, the 31
• 14:33
  years ago, different location on that one too.
• 14:37
  Yeah, not the same building for 31 years.
• 14:40
  Not the same building, that one I outgrew, but yeah, we moved
• 14:44
  that one. And so yeah, the one in
• 14:46
  Mechanicville has 6-7 exam rooms and it's crazy.
• 14:51
  We have 6 outpatient and then one inpatient.
• 14:54
  So when we want to look at a cat, instead of it being out in
• 14:57
  the big treatment room, we bring it into a room which cats love
• 15:00
  to They leave, they take their own space.
• 15:03
  That's very nice. And being that they used to be
• 15:05
  an urgent care, you probably got a nice waiting area for yeah.
• 15:08
  Yeah, exactly. Yeah, yeah.
• 15:13
  And I, you know, I'm curious about you as a business owner,
• 15:18
  right? You know, obviously I'm a
• 15:20
  business owner. We have a lot, a lot of our
• 15:22
  audiences, business owners in Warren, Washington and Saratoga
• 15:24
  County. And I'd love to hear a little
• 15:27
  bit about the kind of your journey as a business owner of
• 15:30
  how things have changed for you or how you've changed over the
• 15:33
  years or lessons learned. But what has that journey been
• 15:36
  like for you over the last 31 years?
• 15:38
  Yeah. We got an hour or two.
• 15:42
  Yeah, we got as much time as you need to.
• 15:48
  Moments of pure contentment and love for the business and then
• 15:54
  moments of OMG what have I done? Right, and sometimes pretty
• 15:59
  close to each other. Right days, one day to the next,
• 16:04
  Yes. I don't know if I realized how
• 16:10
  important the people that I work with that work for me are to how
• 16:18
  things work. You know, in my mind initially,
• 16:22
  oh, I just opened this up and people come work for me and all
• 16:25
  will be good. And there are absolutely the,
• 16:30
  any business owner will tell you, right?
• 16:33
  It is the employees that make and sometimes disappoint every
• 16:40
  business, right? And and yet in the 31 years, I
• 16:44
  have realized that I get to choose, right?
• 16:48
  Like that's finally hitting me after all these years.
• 16:52
  I'm like, wow, I love the people I work with, right?
• 16:55
  Like, I have more and more gone, Yep, this is a good fit for us.
• 17:01
  Or maybe not, right? And so that has made such a
• 17:06
  difference for me. And from the financial
• 17:11
  standpoint, it's never ending, right?
• 17:13
  Like we have every every week we look at the books, right?
• 17:18
  You cannot, you've got to have your pulse on it.
• 17:21
  And it is never something you can relax on.
• 17:26
  However, if you again surround yourself with the right people
• 17:30
  that are paying attention to that with you, for that with
• 17:34
  you, then it becomes this good exercise and not a Oh my
• 17:38
  goodness. Not a painful one, right?
• 17:41
  Not a painful one. Yes, I still remember one of the
• 17:43
  first times I ever went to visit my accountant and end of the
• 17:47
  year kind of things, you know, and on the books it looks like I
• 17:51
  made a lot of money. I turned it all back into the
• 17:53
  business. So when he says I got to pay all
• 17:55
  these taxes, I'm like, I don't even have that money.
• 17:59
  The taxes, that's all you say going to the accountant.
• 18:04
  Now, I love the accountant. I reckon they are my friend
• 18:07
  because they tell me how much I should be putting aside for
• 18:10
  those taxes, right? And that has changed.
• 18:13
  Yeah, you're not alone in that one.
• 18:14
  I know I have felt that same pain and I know I talked to a
• 18:18
  lot of business owners as well that and just recently I
• 18:21
  actually had a friend that owns business where he was like, I
• 18:25
  just got my tax bill. He's like and Ouch, Ouch, you
• 18:28
  know, like. Is Ouch.
• 18:30
  Yeah. I also have worked with business
• 18:32
  coaches. I feel that, you know, and and
• 18:35
  bettering your own, my own awareness of myself has helped
• 18:41
  me be a better leader and then help my other staff become
• 18:45
  better leaders too. I think that's critical.
• 18:48
  I'm a big fan of coaches and business coaches and and I've
• 18:52
  worked with a few over the past. And any that you would
• 18:56
  recommend? I use Lauren Beller right now.
• 18:59
  She is out of California and she used to be here in the
• 19:02
  Guilderland area. We've gone way back for 20
• 19:05
  years. We come and go with using each
• 19:09
  other and, and it's been wonderful.
• 19:11
  I she's just my sounding board. You know, it's tough being the
• 19:14
  owner, you know, you know how that is.
• 19:15
  It's like, OK, I, it gets lonely sometimes, right?
• 19:20
  It does, it does. I had someone recently say to me
• 19:23
  and I thought this was spot on, that coaches in any aspect of
• 19:28
  life, but business coaches that they, they help you see the
• 19:32
  blind spots, the things that you don't see because you're in it
• 19:36
  and you don't have an objective viewpoint.
• 19:38
  And but they do and they can really help you see through the
• 19:41
  problem that you're probably making way worse than it is, but
• 19:45
  you just can't get a 30,000 foot view of it right.
• 19:47
  And I, and I'd love that. I think that's spot on.
• 19:52
  You know, I'm, I'm curious, you know, you'd mentioned kind of
• 19:56
  your, I don't want to say shift, but you're, you're learning
• 20:01
  experience with who you're hiring over the years.
• 20:04
  And I, I feel like there's been a paradigm shift.
• 20:07
  And I want to say that it's within certainly post COVID, but
• 20:11
  maybe it was the shift was starting before that.
• 20:14
  Like I I know that when I first got into business.
• 20:17
  The, the viewpoint and I don't, I don't think it was just my
• 20:21
  viewpoint. I think it was a kind of a
• 20:23
  shared viewpoint was that the employer employee relationship
• 20:27
  is different than it is now. And that it, you know, kind of
• 20:31
  that old school mentality of like, you know, you're, you're
• 20:35
  lucky to have a job and you should appreciate the, you know,
• 20:37
  the job. And, and whereas now it's like,
• 20:41
  I know as a business owner and employer, I'm like, I am so
• 20:43
  lucky to have my team, right? And I, and I don't, I don't know
• 20:48
  if that's just something that has changed as a culture or if
• 20:53
  it's the learning curve of being a business owner that in the
• 20:57
  beginning you, you have this mentality because of television.
• 21:00
  And then later on you learn like, Oh no, these people are so
• 21:03
  important. And the importance of having
• 21:05
  quality about team members and making good hires is so
• 21:09
  paramount because like, to your point, right, like you make some
• 21:12
  bad decisions. Do you have any thoughts on
• 21:14
  that? Have you?
• 21:18
  Yeah, and maybe it matters too about being a private business
• 21:24
  owner versus a corporate or I mean, I watched my my siblings,
• 21:30
  some of them worked for the state, right?
• 21:32
  And there was a definitely different attitude there than
• 21:35
  what I deal with from my staff. And I think when I first hired
• 21:40
  back then it was friends of friends and then, you know, we
• 21:45
  were all sort of in it as a small little group.
• 21:48
  Now it becomes a little more and and maybe it's not such a bad
• 21:52
  thing, right? Everybody's needing to look out
• 21:54
  for themselves a little bit more.
• 21:56
  And so I think the owners have recognized that.
• 21:59
  And if you don't do that, then you are going to lose that
• 22:03
  employee. And so to recognize the ones
• 22:05
  that really bring that, you know, positive energy and the
• 22:10
  willingness to to be supportive in those, those are the ones you
• 22:14
  want to nurture more. So yeah, I think and it and
• 22:20
  COVID affected us all for sure. It it definitely changed a lot
• 22:27
  of a lot of things, some for the better, some for the worse,
• 22:30
  right. And.
• 22:31
  Yeah, Yeah, yeah, yeah. That's.
• 22:34
  A good question. Oh.
• 22:36
  Thanks. Thanks.
• 22:37
  I try, I try to, you know, I try to ask a question sometimes.
• 22:41
  So, and I, I appreciate all the, the insight that you're giving
• 22:45
  there on that stuff too. And, you know, I know there's,
• 22:49
  you know, something else that we wanted to touch on.
• 22:51
  You know, we're kind of teasing the idea of potentially doing an
• 22:54
  open house for the new location, still figuring out the details
• 22:58
  on that. So more to come, right?
• 23:02
  But you're also doing some other things too.
• 23:04
  You know, with the move, you're doing some, some new branding
• 23:07
  and making some other aesthetic changes just to the, the, we'll
• 23:11
  say the, the image of the brand, right?
• 23:16
  Can you tell us just a little bit about the kind of some of
• 23:19
  that and why you're doing it? Yeah, I just, I felt like I
• 23:22
  needed a change with the logo a little bit.
• 23:25
  And so I, I've had that logo for 30 years and I'm like, OK with
• 23:29
  the change in the new place and let's change it up a little bit.
• 23:33
  And it has fit well in the, the space that's above the, the
• 23:39
  entrance of the Mechanicville office.
• 23:43
  And yeah, I, I think our goal is to recognize how important we
• 23:51
  are as a cat only practice. And I think I've not done that
• 23:57
  quite as I think I was a little leery of being too forceful in
• 24:06
  that decision. You know, I, I, I think I'm, I'm
• 24:10
  stronger at recognizing our strengths.
• 24:12
  Maybe that's it. You know, in, in the past, I
• 24:14
  would be, I'm just cats, you know, kind of thing.
• 24:18
  Now I'm like, no, we really are just cats, right?
• 24:22
  It's how you put that emphasis on it.
• 24:24
  And so that's what I want to share.
• 24:30
  Yeah. And is that is that logo change
• 24:33
  it going for both locations. And it will be, yeah, we could
• 24:36
  change the the one on the road. I think that we had just moved
• 24:39
  two years ago, so we're having to change that one also.
• 24:42
  But yeah, all the the website and everything else, my practice
• 24:46
  manager Missy's been wonderful with the doing a lot of those,
• 24:50
  those behind the scenes changes that are helpful.
• 24:53
  She's been with at me now 10 years.
• 24:55
  She just had her 10 year anniversary.
• 24:57
  So that's been great. Yeah, she's she's been, it's
• 25:01
  been a nice relationship. She started as a receptionist up
• 25:05
  in Saratoga and she had some experience being a practice
• 25:08
  manager at a human side of medical field.
• 25:13
  And then we we have worked together since and it's been
• 25:18
  great. Yeah, I bet it's great to have
• 25:21
  someone that's been by your side for that long.
• 25:23
  It's, it's very helpful, yeah. I bet it is I any any tips or
• 25:30
  tricks for being able to hire and retain A-Team member for
• 25:33
  that length of time? Oh, I've got a few that have
• 25:36
  been actually 15 years. I have one assistant actually
• 25:40
  he, I think he was in high school that he started working
• 25:44
  and he's still with us. So I, I don't know, the people
• 25:47
  that have stayed with me recognize the passion we have
• 25:52
  for the cats, the passion we have for our employees and, and
• 25:57
  we, we take care of them. I think that's it so and Missy
• 26:01
  is, is very good at that. She has a a very nice ability to
• 26:07
  make everyone feel special. The minute they walk.
• 26:09
  She walks into the building, which is great.
• 26:12
  Yeah, that's amazing. Yeah.
• 26:14
  So. So if people want to learn more
• 26:17
  about just cats, maybe they have some cats and they're looking
• 26:20
  for a cat only veterinarian practice, where do they find you
• 26:24
  guys? At just Cat,
• 26:26
  www.justcatsvet.com. I don't know if it's WWW
• 26:30
  anymore. Is it?
• 26:31
  It's HTSP, yeah. They they come to.
• 26:34
  I mean you can still use the WWW.
• 26:36
  Dot. It's no longer necessary
• 26:39
  Necessary. That's.
• 26:42
  It I know, I know some of us that have been around for a few
• 26:45
  years, we still use the www.alotbut yeah, those young
• 26:50
  kids, they just love to shorten everything.
• 26:52
  That's right. There's something to be said for
• 26:55
  that. I, I, I, I really actually
• 26:58
  embrace a lot of the technology changes.
• 27:02
  I, I'm slower at it, so it takes me a little longer.
• 27:06
  But I think it's important for us to do that because there are
• 27:10
  some great advances that are helpful to everyone.
• 27:14
  Yeah, there really are. And more and more every day,
• 27:16
  right? It's moving so fast, right?
• 27:17
  It is. It's pretty wild.
• 27:19
  Yeah, you you probably see it more than I do in your field.
• 27:22
  I, well, you know, we joke around all the time.
• 27:24
  I, I pretty much have to reinvent our business like every
• 27:27
  30 days right now because the technology we're using is
• 27:30
  changing so fast and there's new technology and new platforms and
• 27:33
  new trends. And yeah, it's, I don't know how
• 27:37
  it is for other industries, but I know in the the marketing
• 27:39
  space it's very fast. Yeah, yeah.
• 27:44
  And obviously taking new patients over in the mechanics
• 27:49
  of the location. In both locations, you're just
• 27:52
  going to wait a little bit longer in Guilderland to get in,
• 27:55
  whereas we're we're open, you know, I think we've got some
• 27:58
  openings 2 to 3 weeks out, which is nice.
• 28:02
  So yes, we are. Perfect.
• 28:04
  Well, listen, I really appreciate you jumping on and
• 28:07
  catching up with us on everything that's going on.
• 28:09
  And congratulations on 31 years. That's an amazing
• 28:13
  accomplishment. You know, there's I, I don't
• 28:16
  know what the statistic is anymore, but I know it's very
• 28:19
  hard for businesses to get past the, the one year and five year
• 28:21
  mark, let alone make it 31 years.
• 28:23
  So. That's certainly something.
• 28:26
  To be proud of and appreciate you spending some time with us.
• 28:29
  I know you got a busy schedule. Thank you.
• 28:31
  Awesome. And thanks everybody for
• 28:33
  listening. Of course, you can find us at
• 28:35
  buying local dot US and our podcasts are on Spotify, Apple
• 28:40
  Rumble and YouTube. Please make sure that you click
• 28:42
  the subscribe button, the like button.
• 28:45
  Leave us a review. Five stars preferred, please.
• 28:48
  And you'll hear from us next week, everybody.
• 28:51
  Thanks for listening.