Latest / MC Fireside Chats, an Outdoor Hospitality Podcast / MC Fireside Chats - November 20th, 2024

Transcript

MC Fireside Chats - November 20th, 2024 · MC Fireside Chats, an Outdoor Hospitality Podcast

• 0:10
  This
• 0:10
  is
• 0:10
  MC
• 0:11
  Fireside
• 0:12
  Chats,
• 0:12
  a
• 0:13
  weekly
• 0:13
  show
• 0:13
  featuring
• 0:14
  conversations
• 0:14
  with
• 0:15
  thought
• 0:15
  leaders,
• 0:15
  entrepreneurs
• 0:16
  and
• 0:17
  outdoor
• 0:17
  hospitality
• 0:18
  experts
• 0:18
  who
• 0:19
  share
• 0:19
  their
• 0:19
  insights
• 0:20
  to
• 0:20
  help
• 0:20
  your
• 0:20
  business
• 0:21
  succeed.
• 0:21
  Hosted
• 0:22
  by
• 0:22
  Brian
• 0:22
  Searle,
• 0:23
  the
• 0:23
  founder
• 0:24
  and
• 0:24
  CEO
• 0:24
  of
• 0:25
  Insider
• 0:25
  Perks,
• 0:26
  empowered
• 0:26
  by
• 0:26
  insights
• 0:27
  from
• 0:27
  Modern
• 0:27
  Campgrounds,
• 0:28
  the
• 0:28
  most
• 0:29
  innovative
• 0:29
  news
• 0:29
  source
• 0:30
  in
• 0:30
  the
• 0:30
  industry.
• 0:32
  SA
• 1:00
  hey
• 1:00
  everybody,
• 1:00
  my
• 1:00
  name
• 1:01
  is
• 1:01
  Brian
• 1:01
  Searl
• 1:01
  with
• 1:02
  Modern
• 1:02
  Campground.
• 1:02
  We're
• 1:02
  super
• 1:02
  excited
• 1:03
  to
• 1:03
  be
• 1:03
  Here
• 1:03
  at
• 1:03
  the
• 1:03
  2024
• 1:04
  KOA
• 1:05
  Convention
• 1:05
  in
• 1:05
  San
• 1:06
  Antonio,
• 1:06
  Texas.
• 1:07
  You
• 1:07
  gotta
• 1:07
  keep
• 1:08
  that
• 1:08
  thing
• 1:08
  pointed
• 1:08
  at
• 1:09
  me.
• 1:10
  We're
• 1:11
  using.
• 1:11
  We
• 1:11
  lost
• 1:11
  our
• 1:12
  wireless
• 1:12
  mic
• 1:12
  so
• 1:12
  we're
• 1:13
  using
• 1:13
  this
• 1:13
  little
• 1:13
  phone
• 1:14
  China
• 1:14
  janky
• 1:14
  thing
• 1:14
  here.
• 1:15
  We
• 1:15
  have
• 1:15
  a
• 1:15
  really
• 1:15
  professional
• 1:16
  production
• 1:16
  going
• 1:16
  on
• 1:16
  here.
• 1:17
  It's
• 1:17
  not
• 1:17
  unlike
• 1:18
  KOA
• 1:18
  though,
• 1:18
  or
• 1:19
  is
• 1:19
  unlike
• 1:19
  koa.
• 1:20
  They've
• 1:20
  got
• 1:20
  a
• 1:20
  really
• 1:20
  great
• 1:21
  setup
• 1:21
  here.
• 1:21
  Everything
• 1:22
  is
• 1:22
  just
• 1:22
  amazing.
• 1:22
  KOA
• 1:23
  puts
• 1:23
  on,
• 1:23
  as
• 1:23
  you
• 1:23
  guys
• 1:24
  all
• 1:24
  know.
• 1:24
  We'll
• 1:24
  talk
• 1:24
  about
• 1:24
  here
• 1:24
  in
• 1:25
  a
• 1:25
  second.
• 1:25
  Just
• 1:25
  an
• 1:25
  absolutely
• 1:26
  reproduction
• 1:26
  show.
• 1:27
  So
• 1:28
  super
• 1:28
  excited
• 1:28
  to
• 1:28
  be
• 1:28
  here
• 1:28
  and
• 1:28
  covering
• 1:29
  this.
• 1:29
  We've
• 1:29
  got
• 1:29
  a
• 1:29
  bunch
• 1:29
  of
• 1:29
  special
• 1:29
  guests
• 1:30
  here
• 1:30
  we're
• 1:30
  going
• 1:30
  to
• 1:30
  talk
• 1:30
  about.
• 1:30
  So
• 1:31
  I'm
• 1:31
  going
• 1:31
  to
• 1:31
  just
• 1:31
  shut
• 1:31
  up
• 1:31
  and
• 1:31
  let
• 1:32
  them
• 1:32
  introduce
• 1:32
  themselves
• 1:32
  because
• 1:33
  they
• 1:33
  got
• 1:33
  better
• 1:33
  things
• 1:33
  to
• 1:33
  say
• 1:33
  than
• 1:33
  I
• 1:34
  do.
• 1:34
  So
• 1:34
  let's
• 1:34
  just
• 1:35
  go
• 1:35
  around
• 1:35
  the
• 1:35
  room.
• 1:35
  And
• 1:35
  Gwynn
• 1:35
  first,
• 1:35
  first
• 1:35
  of
• 1:35
  all,
• 1:35
  thank
• 1:35
  you
• 1:35
  so
• 1:35
  much
• 1:35
  for
• 1:35
  having
• 1:35
  us.
• 1:39
  Hi
• 1:40
  everybody,
• 1:40
  I'm
• 1:40
  Gwen
• 1:41
  Sullivan
• 1:41
  and
• 1:41
  I'm
• 1:42
  the
• 1:42
  executive
• 1:43
  director
• 1:43
  of
• 1:43
  Care
• 1:43
  Camps
• 1:44
  foundation
• 1:44
  and
• 1:45
  again,
• 1:45
  just
• 1:46
  happy
• 1:46
  to
• 1:46
  have
• 1:46
  this
• 1:47
  opportunity
• 1:47
  to
• 1:48
  connect
• 1:48
  with
• 1:48
  you.
• 1:50
  Hello,
• 1:51
  I'm
• 1:51
  Jamie
• 1:51
  Rademacher.
• 1:52
  I
• 1:52
  have
• 1:53
  the
• 1:53
  privilege
• 1:53
  of
• 1:53
  serving
• 1:54
  as
• 1:54
  a
• 1:54
  board
• 1:54
  member
• 1:55
  on
• 1:55
  the
• 1:55
  Care
• 1:55
  Camps
• 1:55
  foundation
• 1:56
  as
• 1:56
  well.
• 1:56
  Glad
• 1:57
  to
• 1:57
  be
• 1:57
  here.
• 1:57
  Thank
• 1:57
  you.
• 1:58
  Brian.
• 1:59
  I'm
• 2:00
  Ben
• 2:00
  Quiggle,
• 2:00
  editor
• 2:01
  of
• 2:01
  Woodall’s
• 2:01
  Campground
• 2:01
  Magazine
• 2:02
  and
• 2:03
  sort
• 2:03
  of
• 2:03
  a
• 2:04
  friend
• 2:04
  with
• 2:04
  Brian.
• 2:05
  We'll
• 2:06
  cross
• 2:06
  that
• 2:06
  bridge,
• 2:08
  sort
• 2:08
  of.
• 2:09
  Hi,
• 2:10
  I'm
• 2:10
  Kevin
• 2:10
  Theuson
• 2:10
  and
• 2:11
  I'm
• 2:11
  one
• 2:11
  of
• 2:11
  the
• 2:11
  partners
• 2:11
  in
• 2:12
  KCN
• 2:12
  Campgrounds.
• 2:13
  We're
• 2:13
  a
• 2:13
  multi
• 2:14
  park
• 2:15
  owner.
• 2:15
  We
• 2:16
  have
• 2:16
  a
• 2:16
  bunch
• 2:16
  of
• 2:16
  koas.
• 2:20
  I'm
• 2:21
  Mark
• 2:21
  Lemoine,
• 2:21
  senior
• 2:22
  vice
• 2:22
  president
• 2:22
  of
• 2:22
  franchise
• 2:23
  operations
• 2:23
  for
• 2:24
  KOA
• 2:24
  and
• 2:25
  I
• 2:25
  am
• 2:25
  also
• 2:26
  proud
• 2:26
  Care
• 2:27
  Camps
• 2:27
  foundation
• 2:27
  board
• 2:28
  member.
• 2:30
  Thank
• 2:30
  you
• 2:31
  for
• 2:31
  allowing
• 2:31
  us
• 2:31
  to
• 2:31
  be
• 2:32
  here.
• 2:32
  John
• 2:32
  Kieffer.
• 2:33
  We
• 2:33
  own
• 2:33
  the
• 2:33
  Blue
• 2:33
  Ridge/Toccoa
• 2:33
  River
• 2:33
  KOA
• 2:35
  in
• 2:35
  North
• 2:36
  Georgia.
• 2:37
  My
• 2:37
  daughter
• 2:37
  is
• 2:37
  a
• 2:38
  general
• 2:38
  manager.
• 2:40
  We
• 2:41
  enjoy
• 2:41
  owning
• 2:41
  a
• 2:41
  KOA
• 2:42
  campground
• 2:42
  and
• 2:43
  providing
• 2:45
  all
• 2:45
  the
• 2:46
  services
• 2:46
  and
• 2:47
  the
• 2:47
  experience
• 2:48
  that
• 2:48
  we
• 2:48
  hope
• 2:49
  our
• 2:49
  campers
• 2:50
  enjoy.
• 2:50
  We
• 2:51
  want
• 2:51
  to
• 2:51
  provide
• 2:51
  what
• 2:51
  we
• 2:52
  would
• 2:52
  want.
• 2:54
  Hey,
• 2:54
  I'm
• 2:54
  Ali
• 2:55
  Kieffer.
• 2:55
  I'm
• 2:55
  the
• 2:55
  general
• 2:56
  manager
• 2:56
  at
• 2:56
  the
• 2:56
  Blue
• 2:56
  Ridge/Toccoa
• 2:56
  River
• 2:56
  KOA
• 2:58
  in
• 2:58
  Georgia.
• 3:00
  I'm
• 3:00
  Beth
• 3:01
  Kieffer,
• 3:02
  now
• 3:02
  assistant
• 3:03
  manager.
• 3:03
  Since
• 3:03
  Ali
• 3:04
  took
• 3:04
  the
• 3:04
  general
• 3:04
  manager
• 3:04
  job,
• 3:05
  mother
• 3:06
  turned
• 3:06
  it
• 3:06
  over
• 3:06
  to
• 3:07
  daughter,
• 3:07
  husband
• 3:07
  built
• 3:08
  it
• 3:08
  and
• 3:08
  we
• 3:08
  just
• 3:08
  won
• 3:09
  Rising
• 3:09
  Star.
• 3:13
  Well,
• 3:13
  we
• 3:13
  got
• 3:13
  a
• 3:13
  lot
• 3:13
  of
• 3:14
  exciting
• 3:14
  stories
• 3:14
  here.
• 3:15
  Obviously
• 3:15
  we
• 3:15
  want
• 3:15
  to
• 3:15
  dive
• 3:15
  into
• 3:16
  care
• 3:16
  camps
• 3:16
  and
• 3:16
  all
• 3:16
  the
• 3:17
  great
• 3:17
  things
• 3:17
  that
• 3:17
  they
• 3:17
  do.
• 3:17
  We
• 3:18
  want
• 3:18
  to
• 3:18
  talk
• 3:18
  about
• 3:18
  Casey
• 3:18
  and
• 3:19
  your
• 3:19
  experiences
• 3:19
  here,
• 3:20
  your
• 3:20
  different
• 3:21
  parks
• 3:21
  and
• 3:21
  Mark,
• 3:21
  your
• 3:22
  new
• 3:22
  role.
• 3:23
  We
• 3:23
  got
• 3:23
  to
• 3:23
  talk
• 3:23
  about
• 3:24
  that.
• 3:24
  We
• 3:24
  got
• 3:24
  to
• 3:24
  talk
• 3:24
  about
• 3:24
  your
• 3:24
  new
• 3:25
  role
• 3:25
  too.
• 3:25
  I
• 3:25
  don't
• 3:26
  know
• 3:26
  if
• 3:26
  I
• 3:26
  yell,
• 3:26
  if
• 3:26
  it's
• 3:26
  going
• 3:26
  to
• 3:27
  be
• 3:27
  too
• 3:27
  loud
• 3:27
  in
• 3:27
  here,
• 3:27
  but
• 3:27
  I'll
• 3:28
  yell,
• 3:28
  that's
• 3:28
  fine.
• 3:29
  And
• 3:29
  so
• 3:30
  I
• 3:30
  think
• 3:30
  I
• 3:30
  want
• 3:30
  to
• 3:30
  start
• 3:30
  though
• 3:31
  with
• 3:31
  my
• 3:31
  sort
• 3:31
  of
• 3:31
  friend
• 3:32
  Ben
• 3:32
  Quiggley,
• 3:33
  who
• 3:33
  is.
• 3:33
  Yes,
• 3:36
  we'll
• 3:36
  go
• 3:37
  over
• 3:37
  here
• 3:37
  and
• 3:37
  talk.
• 3:38
  Come
• 3:38
  on
• 3:38
  over.
• 3:38
  Brian,
• 3:38
  buddie,comeon
• 3:40
  So
• 3:41
  Ben
• 3:41
  is
• 3:41
  sort
• 3:41
  of,
• 3:41
  kind
• 3:42
  of
• 3:42
  a
• 3:42
  competitor
• 3:42
  of
• 3:42
  ours,
• 3:43
  but
• 3:43
  I
• 3:43
  really
• 3:44
  value
• 3:44
  his
• 3:44
  into
• 3:44
  it.
• 3:44
  He's
• 3:44
  been
• 3:44
  in
• 3:45
  the
• 3:45
  industry
• 3:45
  a
• 3:45
  long
• 3:45
  time
• 3:46
  and,
• 3:46
  and
• 3:46
  I
• 3:46
  was
• 3:46
  in
• 3:47
  the,
• 3:47
  I
• 3:47
  was
• 3:47
  in
• 3:47
  Niagara
• 3:48
  Falls
• 3:48
  this
• 3:48
  morning
• 3:48
  at
• 3:48
  3:00.
• 3:49
  Yeah.
• 3:50
  Doing
• 3:50
  the
• 3:50
  Canadian
• 3:51
  National
• 3:51
  Show.
• 3:51
  But
• 3:51
  Ben
• 3:52
  has
• 3:52
  been
• 3:52
  here
• 3:52
  all
• 3:52
  week,
• 3:52
  so
• 3:53
  I
• 3:53
  just
• 3:53
  wanted
• 3:53
  to
• 3:53
  bring
• 3:53
  him
• 3:54
  on
• 3:54
  the
• 3:54
  show,
• 3:54
  get
• 3:55
  some
• 3:55
  of
• 3:55
  his
• 3:55
  takes,
• 3:56
  journalism
• 3:56
  perspective,
• 3:57
  all
• 3:57
  the
• 3:58
  things
• 3:58
  that
• 3:58
  I
• 3:58
  have
• 3:59
  missed.
• 3:59
  Ben,
• 3:59
  take
• 3:59
  it
• 4:00
  away.
• 4:00
  Yeah,
• 4:01
  I
• 4:01
  mean,
• 4:01
  it's
• 4:01
  been
• 4:01
  great.
• 4:02
  Fantastic.
• 4:02
  We,
• 4:03
  I
• 4:03
  started
• 4:03
  off,
• 4:03
  you
• 4:04
  know,
• 4:04
  got
• 4:04
  to
• 4:04
  go
• 4:04
  up
• 4:04
  to
• 4:04
  a
• 4:05
  groundbreaking
• 4:05
  and
• 4:05
  Fredericksburg
• 4:07
  KOA
• 4:08
  they're
• 4:08
  building
• 4:09
  out
• 4:09
  near
• 4:09
  Fredericksburg,
• 4:10
  Texas
• 4:10
  South.
• 4:10
  Great
• 4:10
  on
• 4:11
  Saturday.
• 4:11
  On
• 4:12
  Monday,
• 4:12
  I
• 4:12
  got
• 4:12
  to
• 4:12
  go
• 4:13
  to
• 4:13
  the
• 4:13
  San
• 4:13
  Antonio
• 4:13
  KOA
• 4:14
  and
• 4:14
  take
• 4:14
  in
• 4:14
  some
• 4:15
  workshops.
• 4:15
  There
• 4:16
  was
• 4:16
  about
• 4:17
  100
• 4:17
  or
• 4:17
  so
• 4:18
  people
• 4:18
  that
• 4:18
  took
• 4:18
  part
• 4:19
  in
• 4:19
  those
• 4:19
  workshops.
• 4:20
  Those
• 4:20
  were
• 4:20
  fantastic.
• 4:21
  If
• 4:22
  you've
• 4:22
  never
• 4:22
  been
• 4:22
  to
• 4:22
  the
• 4:22
  San
• 4:23
  Antonio
• 4:24
  KOA
• 4:24
  it's
• 4:24
  worth
• 4:25
  stopping
• 4:25
  by
• 4:25
  and
• 4:26
  looking
• 4:26
  at
• 4:26
  the
• 4:27
  park.
• 4:27
  And
• 4:27
  then
• 4:27
  yesterday,
• 4:29
  Toby
• 4:29
  O'Rourke
• 4:30
  and
• 4:30
  some
• 4:30
  of
• 4:30
  the
• 4:30
  other
• 4:30
  KOA
• 4:31
  officials
• 4:31
  gave
• 4:32
  some
• 4:32
  really
• 4:32
  great
• 4:33
  insights
• 4:33
  into
• 4:33
  the
• 4:34
  industry
• 4:34
  and
• 4:34
  what
• 4:34
  KOA
• 4:35
  is
• 4:35
  working
• 4:35
  on.
• 4:36
  And
• 4:36
  Mark
• 4:37
  Lemoine,
• 4:37
  who's
• 4:37
  over
• 4:37
  here,
• 4:38
  gave
• 4:38
  some
• 4:38
  really
• 4:38
  great
• 4:39
  insights
• 4:39
  on
• 4:40
  what
• 4:40
  they're
• 4:40
  going
• 4:40
  to
• 4:41
  be
• 4:41
  doing
• 4:41
  to
• 4:41
  push
• 4:41
  the,
• 4:42
  you
• 4:42
  know,
• 4:42
  the
• 4:43
  franchise
• 4:44
  forward,
• 4:44
  the
• 4:45
  company
• 4:45
  forward.
• 4:45
  And
• 4:46
  today's
• 4:46
  been
• 4:47
  great,
• 4:47
  just
• 4:47
  recognizing
• 4:48
  the
• 4:48
  award
• 4:48
  winners
• 4:49
  and
• 4:49
  I
• 4:49
  think
• 4:50
  it's
• 4:50
  just
• 4:50
  been
• 4:51
  fantastic.
• 4:51
  Just
• 4:51
  touching
• 4:52
  base
• 4:52
  with
• 4:52
  park
• 4:53
  owners.
• 4:53
  And
• 4:54
  it's
• 4:54
  great
• 4:55
  going
• 4:55
  to
• 4:55
  conferences
• 4:55
  because
• 4:56
  you
• 4:56
  can
• 4:56
  hear
• 4:57
  about
• 4:58
  the
• 4:58
  industry
• 4:59
  and
• 4:59
  how
• 4:59
  people
• 5:00
  are
• 5:00
  being
• 5:00
  impacted
• 5:01
  by
• 5:01
  things
• 5:01
  going
• 5:02
  on.
• 5:02
  And
• 5:02
  you
• 5:02
  know,
• 5:03
  each
• 5:03
  conference
• 5:03
  gives
• 5:04
  a
• 5:04
  different
• 5:04
  perspective
• 5:05
  on
• 5:05
  different
• 5:05
  things
• 5:06
  sometimes
• 5:06
  and,
• 5:07
  and
• 5:07
  it's,
• 5:08
  you
• 5:08
  know,
• 5:08
  it's
• 5:08
  better
• 5:09
  to
• 5:09
  see
• 5:09
  people
• 5:09
  in
• 5:09
  person
• 5:10
  than
• 5:10
  to
• 5:10
  just
• 5:10
  keep
• 5:10
  emailing
• 5:11
  them
• 5:11
  back
• 5:11
  and
• 5:11
  forth.
• 5:12
  So.
• 5:13
  Oh,
• 5:13
  where'd
• 5:13
  Brian
• 5:14
  go?
• 5:14
  I
• 5:14
  will
• 5:14
  tell
• 5:15
  you,
• 5:15
  Ben,
• 5:15
  I'm
• 5:15
  just
• 5:15
  going
• 5:15
  to
• 5:15
  float
• 5:16
  behind
• 5:16
  you
• 5:16
  like
• 5:16
  a
• 5:16
  creepy.
• 5:19
  So
• 5:19
  I
• 5:19
  will
• 5:19
  tell
• 5:20
  you,
• 5:20
  like,
• 5:20
  I
• 5:20
  go
• 5:21
  to
• 5:21
  so
• 5:21
  many
• 5:21
  industry
• 5:21
  conferences.
• 5:22
  I
• 5:22
  know
• 5:22
  you
• 5:22
  do
• 5:22
  too.
• 5:22
  And
• 5:23
  I
• 5:23
  think
• 5:23
  KOA
• 5:23
  is
• 5:23
  one
• 5:24
  of
• 5:24
  the
• 5:24
  ones
• 5:24
  that
• 5:24
  we
• 5:24
  look
• 5:24
  forward
• 5:25
  to
• 5:25
  every
• 5:25
  year
• 5:25
  because
• 5:26
  just
• 5:27
  to
• 5:27
  polish
• 5:28
  all
• 5:28
  the
• 5:28
  things,
• 5:28
  all
• 5:29
  the
• 5:29
  little
• 5:29
  details
• 5:29
  that
• 5:30
  they
• 5:30
  take
• 5:30
  care
• 5:30
  of.
• 5:30
  But,
• 5:30
  yes,
• 5:31
  not
• 5:31
  to
• 5:32
  demote
• 5:32
  any
• 5:32
  of
• 5:33
  the
• 5:33
  other
• 5:33
  conventions
• 5:33
  or
• 5:34
  conferences
• 5:34
  in
• 5:34
  the
• 5:34
  industry,
• 5:34
  but
• 5:35
  it
• 5:35
  just.
• 5:35
  This
• 5:36
  feels
• 5:36
  like
• 5:36
  a
• 5:36
  step
• 5:36
  up,
• 5:37
  doesn't
• 5:37
  it,
• 5:37
  Ben,
• 5:38
  to
• 5:38
  come
• 5:38
  to
• 5:38
  koa?
• 5:39
  I
• 5:39
  mean,
• 5:39
  they
• 5:39
  do
• 5:39
  a
• 5:40
  really
• 5:40
  good
• 5:40
  job
• 5:40
  of
• 5:40
  producing
• 5:41
  it.
• 5:41
  I
• 5:41
  think
• 5:42
  all
• 5:42
  the
• 5:42
  conferences
• 5:42
  are
• 5:43
  really
• 5:43
  great.
• 5:44
  You
• 5:44
  know,
• 5:44
  they
• 5:45
  each
• 5:45
  have
• 5:45
  their
• 5:45
  different
• 5:46
  perspectives
• 5:46
  in
• 5:46
  different
• 5:47
  things
• 5:47
  that
• 5:47
  they're
• 5:48
  focusing
• 5:48
  on.
• 5:49
  And
• 5:49
  maybe
• 5:49
  some
• 5:49
  of
• 5:49
  the,
• 5:50
  you
• 5:50
  know,
• 5:50
  like
• 5:50
  this
• 5:51
  one
• 5:51
  obviously,
• 5:51
  is
• 5:51
  a
• 5:51
  franchise
• 5:52
  system.
• 5:52
  I
• 5:53
  know
• 5:53
  we
• 5:53
  went
• 5:53
  to
• 5:53
  Ojai
• 5:54
  last
• 5:54
  week
• 5:54
  and
• 5:55
  there's
• 5:55
  some
• 5:55
  franchise
• 5:56
  parks
• 5:56
  there,
• 5:57
  but
• 5:57
  a
• 5:57
  lot
• 5:57
  of
• 5:58
  them
• 5:58
  two
• 5:58
  are
• 5:59
  mom
• 5:59
  and
• 5:59
  pop
• 5:59
  or
• 6:00
  some
• 6:00
  other
• 6:00
  corporate
• 6:01
  locations.
• 6:01
  So
• 6:01
  it's
• 6:01
  just
• 6:02
  interesting
• 6:02
  seeing
• 6:02
  the
• 6:03
  wide
• 6:04
  diversity
• 6:04
  of
• 6:04
  parks
• 6:05
  in
• 6:05
  the
• 6:05
  industry
• 6:06
  when.
• 6:06
  We
• 6:06
  go
• 6:06
  to
• 6:06
  these
• 6:06
  conferences.
• 6:07
  Last
• 6:08
  question
• 6:08
  for
• 6:08
  you,
• 6:08
  Ben.
• 6:08
  What's
• 6:08
  the
• 6:09
  most
• 6:09
  interesting
• 6:09
  thing
• 6:09
  you've
• 6:10
  heard
• 6:10
  in
• 6:10
  your
• 6:10
  time
• 6:10
  here
• 6:10
  so
• 6:11
  far?
• 6:11
  Most
• 6:12
  interesting
• 6:12
  thing
• 6:12
  I've
• 6:12
  heard.
• 6:14
  You
• 6:15
  know,
• 6:15
  I
• 6:15
  think
• 6:15
  some
• 6:15
  of
• 6:15
  the
• 6:15
  stuff
• 6:16
  Toby
• 6:16
  O'Rourke
• 6:17
  spoke
• 6:17
  about
• 6:17
  yesterday,
• 6:18
  about
• 6:18
  the
• 6:18
  revenue
• 6:19
  and
• 6:19
  the
• 6:19
  occupancy
• 6:20
  numbers,
• 6:20
  some
• 6:20
  of
• 6:21
  that
• 6:21
  was
• 6:21
  interesting.
• 6:22
  I
• 6:22
  think
• 6:22
  some
• 6:23
  of
• 6:23
  the
• 6:23
  thoughts
• 6:23
  she
• 6:23
  had
• 6:23
  on
• 6:24
  how
• 6:24
  she
• 6:25
  wants
• 6:25
  to
• 6:26
  do
• 6:27
  things
• 6:27
  to
• 6:27
  kind
• 6:27
  of
• 6:27
  turn
• 6:28
  things
• 6:28
  around
• 6:28
  to
• 6:28
  where,
• 6:29
  you
• 6:29
  know,
• 6:29
  the.
• 6:29
  Make
• 6:29
  sure
• 6:30
  the
• 6:30
  revenue
• 6:30
  keeps
• 6:30
  going
• 6:31
  up,
• 6:31
  make
• 6:31
  sure
• 6:31
  the
• 6:31
  occupancy
• 6:32
  numbers
• 6:32
  keep
• 6:33
  going
• 6:33
  up.
• 6:33
  I
• 6:33
  think
• 6:34
  some
• 6:34
  of
• 6:34
  that
• 6:34
  was
• 6:35
  interesting.
• 6:36
  Or
• 6:36
  focus
• 6:36
  on,
• 6:37
  you
• 6:37
  know,
• 6:37
  the
• 6:37
  guest
• 6:38
  satisfaction
• 6:39
  and
• 6:39
  ensuring
• 6:39
  that
• 6:39
  guests
• 6:40
  have
• 6:40
  a
• 6:40
  great
• 6:40
  experience.
• 6:41
  And
• 6:42
  that's
• 6:42
  really
• 6:42
  what
• 6:43
  we're
• 6:43
  trying
• 6:43
  to
• 6:43
  do
• 6:44
  in
• 6:44
  the
• 6:44
  outdoor
• 6:44
  hospitality
• 6:45
  industry.
• 6:46
  So.
• 6:46
  Awesome.
• 6:47
  Thanks.
• 6:48
  Let's
• 6:49
  go
• 6:49
  over
• 6:49
  to
• 6:49
  Mark.
• 6:49
  I
• 6:49
  want
• 6:49
  to
• 6:49
  skip
• 6:50
  over
• 6:50
  to
• 6:50
  Mark
• 6:50
  for
• 6:50
  a
• 6:50
  second.
• 6:52
  I'm
• 6:52
  always
• 6:52
  getting
• 6:53
  skipped
• 6:53
  over.
• 6:55
  So
• 6:56
  Mark,
• 6:57
  for
• 6:57
  quite
• 6:58
  a
• 6:58
  while.
• 6:59
  New
• 6:59
  things
• 6:59
  you're
• 6:59
  doing.
• 7:01
  That
• 7:01
  is
• 7:01
  fair
• 7:01
  to
• 7:02
  say.
• 7:02
  I
• 7:02
  think
• 7:02
  in
• 7:03
  my
• 7:03
  introduction,
• 7:03
  one
• 7:04
  of
• 7:04
  the
• 7:04
  things
• 7:04
  I
• 7:04
  did
• 7:05
  not
• 7:05
  state
• 7:06
  is
• 7:06
  that
• 7:06
  my
• 7:06
  wife
• 7:06
  and
• 7:07
  I
• 7:07
  have
• 7:07
  been
• 7:07
  franchisees
• 7:08
  of
• 7:08
  KOA
• 7:09
  for
• 7:09
  eight
• 7:09
  years,
• 7:10
  but
• 7:11
  having
• 7:12
  the
• 7:12
  award
• 7:12
  for
• 7:13
  work
• 7:13
  well
• 7:13
  done
• 7:14
  is
• 7:14
  more
• 7:14
  work.
• 7:15
  And
• 7:15
  earlier
• 7:16
  this
• 7:16
  fall,
• 7:17
  I
• 7:17
  was
• 7:17
  honored
• 7:17
  to
• 7:18
  be
• 7:18
  Invited
• 7:19
  by
• 7:19
  Toby
• 7:19
  O'Rourke
• 7:20
  to
• 7:20
  join
• 7:21
  Hurst
• 7:21
  and
• 7:21
  your
• 7:21
  executive
• 7:22
  team
• 7:22
  as
• 7:22
  the
• 7:22
  new
• 7:22
  Senior
• 7:23
  VP
• 7:23
  of
• 7:24
  Franchise
• 7:24
  operations.
• 7:25
  So
• 7:26
  with
• 7:26
  everything
• 7:26
  that
• 7:27
  we've
• 7:27
  been
• 7:27
  doing
• 7:28
  in
• 7:28
  our
• 7:28
  own
• 7:29
  park,
• 7:29
  I
• 7:29
  now
• 7:29
  get
• 7:29
  to
• 7:30
  focus
• 7:30
  on
• 7:31
  that
• 7:31
  more
• 7:31
  broadly
• 7:31
  on
• 7:32
  behalf
• 7:32
  of
• 7:32
  all
• 7:32
  of
• 7:32
  the
• 7:33
  KOA
• 7:33
  family.
• 7:34
  And
• 7:34
  really,
• 7:35
  convention
• 7:35
  is
• 7:35
  like
• 7:36
  a
• 7:36
  family
• 7:36
  reunion
• 7:36
  to
• 7:37
  us.
• 7:37
  We
• 7:38
  come
• 7:38
  together.
• 7:38
  We
• 7:38
  have
• 7:39
  over
• 7:39
  500
• 7:40
  parks
• 7:40
  in
• 7:40
  our
• 7:40
  system,
• 7:41
  and
• 7:42
  overwhelming
• 7:42
  majority
• 7:43
  of
• 7:43
  them
• 7:43
  are
• 7:44
  here
• 7:44
  this
• 7:44
  week.
• 7:46
  Another
• 7:46
  learning
• 7:47
  things,
• 7:48
  celebrating
• 7:48
  our
• 7:49
  successes,
• 7:50
  licking
• 7:50
  our
• 7:50
  wounds
• 7:50
  on
• 7:51
  perhaps
• 7:51
  some
• 7:51
  of
• 7:51
  the
• 7:51
  pain
• 7:52
  points
• 7:52
  we're
• 7:52
  all
• 7:52
  experiencing,
• 7:53
  but
• 7:54
  looking
• 7:54
  forward
• 7:54
  to
• 7:54
  a
• 7:55
  strong
• 7:55
  2025.
• 7:56
  What
• 7:56
  does
• 7:57
  your
• 7:57
  new
• 7:57
  role?
• 8:00
  Well,
• 8:01
  I
• 8:01
  have
• 8:01
  a
• 8:01
  number
• 8:01
  of
• 8:01
  things
• 8:01
  that
• 8:02
  are
• 8:02
  in
• 8:02
  my
• 8:02
  purview
• 8:03
  and
• 8:03
  as
• 8:04
  Ben
• 8:04
  had
• 8:04
  just
• 8:04
  shared,
• 8:05
  KOA
• 8:06
  as
• 8:06
  an
• 8:06
  organization,
• 8:07
  we
• 8:07
  have
• 8:07
  500
• 8:07
  properties.
• 8:08
  50
• 8:08
  of
• 8:09
  them
• 8:09
  are
• 8:09
  owned
• 8:09
  by
• 8:09
  the
• 8:10
  corporation
• 8:10
  and
• 8:11
  balance
• 8:11
  450
• 8:12
  are
• 8:13
  all
• 8:13
  franchisees.
• 8:14
  Some
• 8:15
  of
• 8:15
  them
• 8:15
  are
• 8:15
  multi
• 8:15
  part
• 8:16
  owners
• 8:17
  and
• 8:17
  others
• 8:17
  are
• 8:18
  mom
• 8:18
  and
• 8:18
  pop
• 8:19
  operators
• 8:19
  for
• 8:20
  single
• 8:20
  owner
• 8:20
  operators.
• 8:21
  So
• 8:21
  my
• 8:22
  area
• 8:22
  oversees
• 8:23
  our
• 8:23
  training,
• 8:23
  it
• 8:23
  oversees
• 8:24
  our
• 8:24
  site
• 8:25
  development,
• 8:25
  it
• 8:25
  oversees
• 8:26
  all
• 8:26
  of
• 8:26
  our
• 8:26
  events,
• 8:27
  like
• 8:27
  this
• 8:27
  marquee
• 8:28
  event
• 8:28
  right
• 8:28
  here,
• 8:29
  as
• 8:30
  well
• 8:30
  as
• 8:30
  our
• 8:31
  education.
• 8:32
  So
• 8:32
  it
• 8:33
  really
• 8:33
  is
• 8:34
  anything
• 8:35
  you
• 8:35
  don't
• 8:35
  do.
• 8:36
  Very
• 8:36
  little.
• 8:37
  Very
• 8:37
  little.
• 8:38
  But,
• 8:39
  but
• 8:41
  it's
• 8:42
  certainly,
• 8:42
  it's
• 8:43
  almost
• 8:43
  easy
• 8:44
  to
• 8:44
  do
• 8:44
  it
• 8:44
  in
• 8:44
  such
• 8:44
  an
• 8:45
  organization
• 8:45
  with
• 8:46
  so
• 8:46
  many
• 8:46
  high
• 8:46
  performing
• 8:47
  campground
• 8:47
  operations.
• 8:49
  Is
• 8:49
  there
• 8:49
  one
• 8:49
  thing
• 8:50
  that
• 8:50
  you
• 8:50
  look.
• 8:51
  At
• 8:51
  coming
• 8:51
  from
• 8:53
  outside
• 8:53
  into
• 8:54
  the
• 8:54
  corporate
• 8:55
  that
• 8:55
  you'd
• 8:55
  like
• 8:56
  to.
• 8:57
  Well,
• 8:58
  you
• 8:58
  know,
• 8:58
  it's
• 8:58
  not
• 8:58
  unprecedented,
• 9:00
  but
• 9:00
  it's
• 9:00
  been
• 9:00
  a
• 9:00
  long
• 9:01
  time
• 9:01
  since
• 9:01
  a
• 9:01
  franchisee
• 9:02
  has
• 9:02
  been
• 9:03
  around
• 9:03
  the
• 9:04
  senior
• 9:04
  executive
• 9:04
  data.
• 9:05
  So
• 9:05
  the
• 9:06
  very
• 9:06
  first
• 9:06
  thing
• 9:06
  that
• 9:06
  I
• 9:07
  bring
• 9:07
  intuitively
• 9:08
  and
• 9:08
  immediately
• 9:09
  is
• 9:09
  the
• 9:09
  fact
• 9:09
  that
• 9:09
  I've
• 9:10
  walked
• 9:10
  a
• 9:10
  mile
• 9:10
  in
• 9:10
  the
• 9:11
  shoes
• 9:11
  of
• 9:11
  all
• 9:12
  of
• 9:12
  our
• 9:12
  franchisees.
• 9:13
  I
• 9:13
  know
• 9:13
  what
• 9:13
  it's
• 9:13
  like
• 9:14
  to
• 9:14
  buy
• 9:14
  a
• 9:14
  park
• 9:15
  that
• 9:16
  needed
• 9:16
  a
• 9:17
  lot
• 9:17
  of
• 9:17
  work.
• 9:17
  I
• 9:17
  know
• 9:17
  what
• 9:18
  it's
• 9:18
  like
• 9:18
  to
• 9:18
  sacrifice
• 9:19
  paying
• 9:19
  ourselves,
• 9:20
  my
• 9:20
  wife
• 9:20
  and
• 9:20
  I,
• 9:21
  to
• 9:21
  fix
• 9:21
  up
• 9:21
  our
• 9:22
  park
• 9:22
  and
• 9:22
  meet
• 9:23
  and
• 9:23
  greet
• 9:23
  the
• 9:23
  guests
• 9:24
  and
• 9:24
  do
• 9:24
  everything
• 9:24
  that
• 9:24
  they
• 9:25
  need.
• 9:25
  I
• 9:25
  get
• 9:25
  to
• 9:25
  bring
• 9:26
  that
• 9:26
  immediately
• 9:27
  to
• 9:27
  all
• 9:28
  of
• 9:28
  the
• 9:28
  conversations
• 9:28
  and
• 9:29
  decisions
• 9:29
  we.
• 9:29
  Make
• 9:30
  as
• 9:30
  a
• 9:30
  leadership
• 9:30
  team.
• 9:31
  Thank
• 9:32
  you,
• 9:32
  Mark.
• 9:32
  I
• 9:32
  want
• 9:32
  to
• 9:32
  go
• 9:32
  around
• 9:33
  the
• 9:33
  room
• 9:33
  a
• 9:33
  little
• 9:34
  bit
• 9:34
  here
• 9:34
  and
• 9:34
  just
• 9:34
  talk
• 9:34
  about
• 9:35
  the
• 9:35
  first
• 9:35
  couple
• 9:35
  days
• 9:35
  that
• 9:36
  everybody's
• 9:36
  been
• 9:36
  here.
• 9:36
  We'll
• 9:36
  just
• 9:37
  go
• 9:37
  one
• 9:37
  by
• 9:37
  one.
• 9:38
  What's
• 9:38
  something
• 9:38
  that
• 9:38
  really
• 9:39
  you've
• 9:39
  taken
• 9:39
  away
• 9:40
  from
• 9:40
  an
• 9:40
  education
• 9:40
  or
• 9:41
  learning
• 9:41
  piece
• 9:41
  from
• 9:42
  the
• 9:42
  KOA
• 9:42
  convention
• 9:42
  so
• 9:43
  far?
• 9:45
  I'll
• 9:45
  pass.
• 9:46
  We'll
• 9:46
  make
• 9:46
  Kevin,
• 9:47
  make
• 9:48
  Kevin
• 9:48
  last.
• 9:49
  I
• 9:50
  need
• 9:50
  the
• 9:50
  longest
• 9:51
  to
• 9:51
  come
• 9:51
  up.
• 9:52
  All
• 9:52
  right.
• 9:53
  One
• 9:53
  thing
• 9:54
  I've
• 9:54
  learned
• 9:54
  is
• 9:54
  I
• 9:54
  still
• 9:54
  got,
• 9:55
  I
• 9:55
  still
• 9:55
  got
• 9:55
  more
• 9:55
  people
• 9:56
  to
• 9:56
  meet.
• 9:57
  I've
• 9:57
  had,
• 9:58
  you
• 9:58
  know,
• 9:58
  been
• 9:58
  blessed
• 9:58
  to
• 9:59
  get
• 9:59
  to
• 9:59
  know
• 9:59
  a
• 9:59
  number
• 10:00
  of
• 10:00
  people.
• 10:00
  Through
• 10:00
  the
• 10:00
  eight
• 10:01
  years
• 10:01
  that
• 10:02
  we've
• 10:02
  been.
• 10:02
  A
• 10:02
  part
• 10:02
  of
• 10:02
  the
• 10:02
  KOA
• 10:03
  family.
• 10:03
  But
• 10:04
  I
• 10:04
  got
• 10:05
  a
• 10:05
  lot
• 10:05
  of
• 10:05
  other.
• 10:05
  Family
• 10:06
  members
• 10:06
  to
• 10:06
  continue
• 10:06
  to
• 10:07
  meet
• 10:07
  and
• 10:07
  get
• 10:07
  to
• 10:07
  know
• 10:08
  as
• 10:08
  I
• 10:09
  work
• 10:09
  to
• 10:09
  serve
• 10:09
  them.
• 10:11
  So
• 10:12
  I
• 10:12
  think
• 10:12
  my
• 10:12
  takeaway
• 10:13
  as
• 10:13
  a
• 10:14
  mom
• 10:14
  and
• 10:14
  pop
• 10:15
  one
• 10:16
  campground
• 10:16
  owner
• 10:17
  is
• 10:17
  that
• 10:17
  we
• 10:18
  learn
• 10:18
  so
• 10:18
  much
• 10:18
  from
• 10:18
  the
• 10:19
  other
• 10:19
  500
• 10:20
  plus
• 10:20
  properties
• 10:21
  that
• 10:21
  are
• 10:22
  represented
• 10:22
  at
• 10:22
  the
• 10:23
  convention.
• 10:25
  We
• 10:25
  talk
• 10:26
  to
• 10:26
  people,
• 10:26
  we
• 10:26
  network,
• 10:27
  we
• 10:27
  learn
• 10:27
  through
• 10:27
  the
• 10:28
  breakout
• 10:29
  sessions.
• 10:30
  Everything
• 10:31
  from
• 10:31
  revenue
• 10:31
  management
• 10:32
  to
• 10:32
  social
• 10:33
  media
• 10:33
  marketing
• 10:33
  to
• 10:34
  how
• 10:34
  to
• 10:35
  better
• 10:35
  manage
• 10:35
  our
• 10:36
  parts.
• 10:38
  You
• 10:38
  Think
• 10:38
  you
• 10:39
  have
• 10:39
  the
• 10:39
  answers
• 10:39
  until
• 10:40
  you
• 10:40
  come
• 10:40
  and
• 10:40
  you
• 10:40
  share
• 10:41
  your
• 10:41
  stories
• 10:42
  and
• 10:42
  you
• 10:42
  learn
• 10:43
  so
• 10:43
  much
• 10:43
  more
• 10:43
  and
• 10:44
  better
• 10:44
  ways
• 10:44
  to
• 10:44
  address
• 10:45
  the
• 10:45
  challenges
• 10:45
  that
• 10:45
  we
• 10:46
  face
• 10:46
  as
• 10:47
  a
• 10:47
  small
• 10:48
  business
• 10:48
  owner
• 10:49
  and
• 10:50
  a
• 10:50
  single
• 10:51
  campground.
• 10:54
  So
• 10:54
  I
• 10:54
  would
• 10:54
  say
• 10:55
  one
• 10:55
  of
• 10:55
  the
• 10:55
  things
• 10:55
  I've
• 10:55
  learned
• 10:56
  is
• 10:56
  when
• 10:56
  it
• 10:56
  comes
• 10:57
  to
• 10:57
  marketing,
• 10:57
  there
• 10:58
  are
• 10:58
  endless
• 10:59
  opportunities.
• 11:00
  I
• 11:00
  had
• 11:00
  a
• 11:01
  chance
• 11:01
  to
• 11:02
  be
• 11:02
  on
• 11:02
  stage
• 11:03
  in
• 11:03
  a
• 11:03
  presentation
• 11:04
  yesterday
• 11:05
  and
• 11:06
  having
• 11:06
  our
• 11:06
  campground
• 11:07
  shown
• 11:07
  and
• 11:07
  seeing
• 11:08
  some
• 11:08
  of
• 11:08
  the
• 11:08
  others
• 11:08
  how
• 11:09
  they
• 11:09
  market,
• 11:09
  it's
• 11:10
  really
• 11:10
  a
• 11:11
  testament
• 11:11
  to
• 11:12
  the
• 11:12
  fact
• 11:12
  that
• 11:12
  as
• 11:13
  long
• 11:13
  as
• 11:13
  you
• 11:13
  experiment
• 11:14
  with
• 11:14
  new
• 11:14
  marketing,
• 11:15
  your
• 11:16
  campground
• 11:16
  can
• 11:17
  store
• 11:17
  new
• 11:17
  heights.
• 11:18
  And
• 11:18
  there's
• 11:18
  always
• 11:19
  something
• 11:19
  new
• 11:19
  that
• 11:19
  you.
• 11:19
  Can
• 11:20
  learn
• 11:20
  from
• 11:20
  that.
• 11:23
  I
• 11:23
  think
• 11:24
  one
• 11:24
  of
• 11:24
  my
• 11:24
  takeaways
• 11:25
  is
• 11:25
  probably
• 11:25
  falls
• 11:26
  back
• 11:26
  under
• 11:27
  why
• 11:27
  we
• 11:27
  actually
• 11:27
  became
• 11:28
  a
• 11:28
  KOA
• 11:29
  instead
• 11:29
  of
• 11:29
  being
• 11:29
  a
• 11:29
  true
• 11:30
  mom
• 11:30
  and
• 11:30
  pop.
• 11:31
  We
• 11:31
  came
• 11:32
  into
• 11:32
  the
• 11:32
  brand
• 11:33
  because
• 11:33
  KOA
• 11:34
  carries
• 11:35
  so
• 11:35
  much
• 11:35
  knowledge
• 11:36
  and
• 11:36
  so
• 11:36
  much.
• 11:37
  They
• 11:38
  have
• 11:38
  the
• 11:38
  things
• 11:39
  that
• 11:39
  we
• 11:39
  needed
• 11:40
  and
• 11:40
  then
• 11:41
  we
• 11:41
  come
• 11:41
  and
• 11:42
  we
• 11:42
  find
• 11:42
  out
• 11:42
  like
• 11:43
  yesterday.
• 11:43
  I
• 11:43
  loved
• 11:43
  yesterday
• 11:44
  morning
• 11:45
  where
• 11:45
  Toby
• 11:46
  and
• 11:46
  the
• 11:46
  whole
• 11:46
  leadership
• 11:47
  team
• 11:47
  stood
• 11:47
  up
• 11:47
  and
• 11:48
  talked
• 11:48
  about
• 11:49
  what
• 11:49
  they've
• 11:50
  seen
• 11:50
  in
• 11:50
  the
• 11:50
  past
• 11:51
  and
• 11:51
  the
• 11:52
  struggles
• 11:52
  that
• 11:52
  they
• 11:52
  know
• 11:53
  that
• 11:53
  we've
• 11:53
  gone
• 11:53
  through
• 11:54
  and
• 11:54
  hear
• 11:54
  the
• 11:54
  way
• 11:55
  the
• 11:55
  things
• 11:55
  that
• 11:56
  they
• 11:56
  think
• 11:56
  that
• 11:56
  they're
• 11:57
  going
• 11:57
  to
• 11:58
  move
• 11:58
  forward
• 11:58
  to
• 11:58
  help
• 11:59
  us.
• 11:59
  And
• 11:59
  I
• 11:59
  loved
• 12:00
  hearing
• 12:00
  about
• 12:00
  all
• 12:01
  the
• 12:01
  different
• 12:01
  initiatives
• 12:02
  that
• 12:02
  they're
• 12:03
  going
• 12:03
  to
• 12:03
  have
• 12:03
  happen
• 12:04
  down
• 12:04
  the
• 12:04
  line
• 12:05
  that
• 12:05
  did
• 12:06
  impact
• 12:06
  me
• 12:06
  in
• 12:07
  a
• 12:07
  positive
• 12:07
  way.
• 12:07
  I
• 12:08
  sat
• 12:08
  there
• 12:08
  going,
• 12:08
  this
• 12:09
  is
• 12:09
  why.
• 12:09
  We
• 12:09
  come
• 12:09
  to
• 12:09
  be
• 12:09
  here.
• 12:10
  This
• 12:10
  is
• 12:10
  why
• 12:10
  we're
• 12:10
  a
• 12:10
  gateway.
• 12:11
  Because
• 12:13
  they
• 12:13
  provide,
• 12:14
  they
• 12:14
  continue
• 12:14
  to
• 12:14
  provide.
• 12:18
  Hi,
• 12:19
  everybody.
• 12:20
  I
• 12:20
  gotta
• 12:20
  say,
• 12:21
  the
• 12:21
  thing
• 12:21
  that
• 12:22
  has
• 12:22
  inspired
• 12:23
  me
• 12:23
  the
• 12:23
  most
• 12:24
  here
• 12:24
  is
• 12:24
  the
• 12:25
  heart
• 12:25
  of
• 12:26
  these
• 12:26
  campground
• 12:27
  owners.
• 12:27
  They
• 12:28
  are
• 12:29
  so
• 12:29
  generous
• 12:30
  on
• 12:30
  top
• 12:30
  of
• 12:30
  all
• 12:31
  the
• 12:31
  other
• 12:31
  work
• 12:32
  that
• 12:32
  they
• 12:32
  do
• 12:32
  just
• 12:33
  to
• 12:33
  operate
• 12:33
  their
• 12:34
  campground
• 12:34
  day
• 12:35
  to
• 12:35
  day.
• 12:36
  They
• 12:36
  take
• 12:36
  time
• 12:36
  out
• 12:37
  to
• 12:37
  fundraise
• 12:38
  for
• 12:38
  Care
• 12:38
  Camps
• 12:39
  foundation
• 12:39
  and
• 12:40
  to
• 12:40
  help
• 12:41
  us
• 12:41
  support
• 12:42
  camps
• 12:42
  for
• 12:43
  children
• 12:43
  with
• 12:43
  cancer
• 12:44
  across
• 12:44
  the
• 12:44
  United
• 12:45
  States.
• 12:45
  And
• 12:45
  we
• 12:45
  just
• 12:46
  couldn't
• 12:46
  be
• 12:46
  more
• 12:46
  grateful
• 12:47
  for
• 12:47
  this
• 12:48
  legacy
• 12:49
  of
• 12:49
  a
• 12:49
  partnership
• 12:50
  together.
• 12:50
  For
• 12:51
  40
• 12:51
  years,
• 12:52
  we've
• 12:52
  been
• 12:52
  doing
• 12:52
  this
• 12:53
  together.
• 12:53
  So
• 12:53
  we
• 12:54
  just
• 12:54
  thank
• 12:54
  you
• 12:54
  so
• 12:55
  much
• 12:55
  here.
• 12:55
  And
• 12:56
  it
• 12:56
  really
• 12:56
  is.
• 12:57
  It's
• 12:57
  the
• 12:57
  heart
• 12:58
  of
• 12:58
  KOA
• 12:59
  that's
• 12:59
  so
• 12:59
  inspiring.
• 13:02
  That's
• 13:03
  great,
• 13:03
  Gwynn.
• 13:03
  That's
• 13:04
  such
• 13:04
  along
• 13:05
  the
• 13:05
  same
• 13:05
  lines
• 13:06
  of
• 13:06
  what
• 13:06
  I
• 13:07
  feel.
• 13:07
  And
• 13:08
  I
• 13:08
  feel
• 13:08
  like
• 13:08
  I'm
• 13:09
  in
• 13:09
  a
• 13:09
  bit
• 13:09
  of
• 13:09
  a
• 13:09
  different
• 13:10
  position
• 13:10
  at
• 13:10
  this
• 13:11
  convention
• 13:11
  than
• 13:11
  I've
• 13:11
  been
• 13:12
  before.
• 13:12
  I've
• 13:12
  been
• 13:13
  to
• 13:13
  13
• 13:14
  years
• 13:14
  of
• 13:14
  KOA
• 13:15
  conventions.
• 13:16
  And
• 13:16
  now
• 13:17
  with
• 13:17
  my
• 13:17
  primary
• 13:18
  role
• 13:18
  here
• 13:18
  being
• 13:18
  a
• 13:18
  part
• 13:19
  of
• 13:19
  the
• 13:19
  Care
• 13:19
  Camps
• 13:20
  Foundation,
• 13:20
  I
• 13:20
  get
• 13:20
  to
• 13:21
  witness
• 13:21
  the
• 13:22
  generosity
• 13:22
  and
• 13:23
  the
• 13:23
  care
• 13:23
  of
• 13:23
  the
• 13:23
  people
• 13:24
  that
• 13:24
  I
• 13:25
  know
• 13:25
  and
• 13:25
  love
• 13:25
  as
• 13:25
  friends
• 13:26
  and
• 13:26
  family
• 13:26
  with
• 13:26
  KOA
• 13:27
  So
• 13:27
  I
• 13:28
  think
• 13:28
  the
• 13:28
  thing
• 13:28
  that
• 13:28
  I
• 13:28
  have
• 13:29
  really
• 13:29
  felt
• 13:29
  this
• 13:29
  week
• 13:30
  is
• 13:30
  that
• 13:31
  I
• 13:31
  think
• 13:31
  Mark
• 13:31
  mentioned
• 13:32
  it
• 13:32
  earlier.
• 13:32
  It's
• 13:32
  like
• 13:33
  coming
• 13:33
  to
• 13:33
  a
• 13:33
  family
• 13:33
  reunion.
• 13:34
  I've
• 13:34
  said
• 13:34
  that
• 13:34
  multiple
• 13:35
  times
• 13:35
  this
• 13:35
  week
• 13:36
  that
• 13:36
  we're
• 13:36
  spending
• 13:37
  time
• 13:37
  together
• 13:37
  and
• 13:37
  we're
• 13:38
  connecting
• 13:39
  and
• 13:39
  to
• 13:39
  be
• 13:39
  able
• 13:39
  to
• 13:39
  feel
• 13:40
  that,
• 13:40
  learn
• 13:40
  from
• 13:40
  those
• 13:41
  people,
• 13:41
  even
• 13:41
  after
• 13:42
  being
• 13:42
  here
• 13:42
  for
• 13:42
  so
• 13:42
  long,
• 13:43
  there's
• 13:43
  still
• 13:43
  so
• 13:44
  many
• 13:44
  things
• 13:44
  to
• 13:44
  learn.
• 13:45
  But
• 13:45
  to
• 13:46
  feel
• 13:46
  and
• 13:47
  understand
• 13:47
  the
• 13:48
  generosity
• 13:48
  that
• 13:48
  they
• 13:49
  have
• 13:49
  to
• 13:49
  learn
• 13:49
  about
• 13:49
  the
• 13:50
  different
• 13:50
  ways
• 13:50
  that
• 13:50
  they
• 13:50
  support
• 13:51
  camps
• 13:51
  foundation,
• 13:52
  the
• 13:53
  many
• 13:53
  different
• 13:54
  stories
• 13:55
  that
• 13:55
  they
• 13:55
  have
• 13:56
  to
• 13:56
  tell
• 13:56
  about
• 13:57
  the
• 13:57
  work
• 13:57
  that
• 13:57
  they're
• 13:57
  doing
• 13:58
  in
• 13:58
  their
• 13:58
  campgrounds
• 13:59
  has
• 13:59
  been
• 13:59
  really
• 14:00
  impactful
• 14:00
  for
• 14:00
  me,
• 14:01
  this
• 14:01
  already.
• 14:04
  I
• 14:04
  feel
• 14:04
  bad
• 14:04
  for
• 14:04
  Kevin.
• 14:05
  Is
• 14:05
  Kevin
• 14:06
  ever
• 14:06
  going
• 14:06
  to
• 14:06
  get
• 14:06
  to
• 14:06
  talk?
• 14:06
  Brian?
• 14:07
  Yeah,
• 14:09
  I
• 14:09
  don't
• 14:10
  know
• 14:10
  why.
• 14:11
  I
• 14:11
  don't
• 14:11
  know
• 14:11
  why
• 14:12
  we're
• 14:12
  saving
• 14:12
  the
• 14:12
  best
• 14:12
  for
• 14:13
  last.
• 14:13
  I'm,
• 14:14
  you
• 14:14
  know,
• 14:14
  I
• 14:14
  always
• 14:14
  get
• 14:14
  excited
• 14:15
  because,
• 14:16
  you
• 14:16
  know,
• 14:16
  you
• 14:17
  learn
• 14:17
  so
• 14:17
  many
• 14:17
  new
• 14:17
  things.
• 14:17
  I
• 14:18
  think
• 14:18
  it's
• 14:18
  been
• 14:18
  really
• 14:18
  neat
• 14:18
  to
• 14:19
  see
• 14:19
  the
• 14:19
  evolution
• 14:19
  of
• 14:20
  the
• 14:20
  technology,
• 14:21
  especially
• 14:21
  like
• 14:21
  in
• 14:21
  the
• 14:21
  last
• 14:22
  three
• 14:22
  to
• 14:22
  four
• 14:22
  years.
• 14:23
  And
• 14:23
  when
• 14:23
  we
• 14:23
  come
• 14:23
  to
• 14:23
  these
• 14:23
  conferences,
• 14:25
  you
• 14:25
  know,
• 14:26
  more
• 14:26
  park
• 14:26
  owners
• 14:26
  are
• 14:26
  talking
• 14:27
  about
• 14:27
  data
• 14:27
  and
• 14:28
  the
• 14:28
  technology
• 14:28
  they
• 14:29
  use
• 14:29
  at
• 14:29
  their
• 14:29
  parks.
• 14:30
  And
• 14:31
  you
• 14:31
  can
• 14:31
  see
• 14:31
  the
• 14:32
  evolution
• 14:32
  of
• 14:32
  the
• 14:32
  data
• 14:33
  and
• 14:33
  what's
• 14:34
  coming
• 14:34
  down
• 14:34
  the
• 14:35
  pipeline.
• 14:36
  People
• 14:36
  are
• 14:36
  adding
• 14:36
  even
• 14:37
  more
• 14:37
  reports
• 14:38
  and
• 14:38
  they're
• 14:38
  tracking
• 14:39
  more
• 14:40
  data
• 14:40
  in
• 14:40
  their
• 14:40
  businesses.
• 14:41
  So
• 14:41
  it's
• 14:41
  going
• 14:41
  to
• 14:41
  be
• 14:41
  really
• 14:42
  neat
• 14:42
  to
• 14:42
  see
• 14:42
  how
• 14:42
  that
• 14:42
  evolves.
• 14:43
  And
• 14:43
  I'm
• 14:43
  sure,
• 14:43
  Kevin,
• 14:44
  Kevin,
• 14:44
  maybe
• 14:45
  you
• 14:45
  can
• 14:45
  talk
• 14:45
  now
• 14:46
  about
• 14:46
  some
• 14:46
  of
• 14:46
  that
• 14:47
  too.
• 14:47
  Okay.
• 14:49
  Yeah.
• 14:50
  Hi.
• 14:51
  Thanks,
• 14:52
  Lisa.
• 14:53
  We
• 14:54
  come
• 14:54
  into
• 14:54
  these
• 14:55
  events
• 14:55
  I've
• 14:56
  been
• 14:56
  coming
• 14:56
  for,
• 14:56
  for
• 14:57
  several
• 14:57
  years
• 14:57
  now.
• 14:57
  We
• 14:58
  always
• 14:58
  come
• 14:58
  with
• 14:58
  a
• 14:58
  plan.
• 14:58
  It's
• 14:59
  really
• 14:59
  tactical.
• 15:00
  We
• 15:01
  need
• 15:01
  to
• 15:01
  focus
• 15:01
  on
• 15:02
  this
• 15:02
  in
• 15:02
  our
• 15:02
  business
• 15:03
  this
• 15:03
  year
• 15:03
  we,
• 15:04
  we
• 15:04
  have
• 15:04
  plans
• 15:04
  to
• 15:05
  do
• 15:05
  this,
• 15:05
  and
• 15:06
  there's
• 15:06
  always
• 15:06
  some
• 15:07
  session
• 15:07
  that's
• 15:07
  designed
• 15:08
  around
• 15:08
  helping
• 15:08
  us
• 15:09
  learn
• 15:09
  and
• 15:09
  execute
• 15:10
  that.
• 15:11
  But
• 15:11
  that,
• 15:11
  I
• 15:11
  mean,
• 15:12
  as
• 15:12
  great
• 15:12
  as
• 15:13
  that
• 15:13
  plan
• 15:13
  is,
• 15:13
  when
• 15:14
  we
• 15:14
  get
• 15:14
  here,
• 15:14
  it
• 15:15
  becomes
• 15:15
  who
• 15:15
  are
• 15:16
  we
• 15:16
  going
• 15:16
  to
• 15:16
  meet,
• 15:16
  who
• 15:16
  are
• 15:16
  we
• 15:17
  going
• 15:17
  to
• 15:17
  talk
• 15:17
  to
• 15:17
  and
• 15:18
  what
• 15:18
  we
• 15:18
  take
• 15:18
  out
• 15:18
  of.
• 15:19
  It's
• 15:19
  very
• 15:19
  different
• 15:19
  than,
• 15:20
  I
• 15:20
  think
• 15:20
  a
• 15:20
  lot
• 15:21
  of
• 15:21
  times
• 15:21
  when
• 15:21
  we
• 15:21
  go
• 15:21
  into
• 15:22
  it
• 15:22
  trying
• 15:22
  to
• 15:22
  get
• 15:23
  and
• 15:23
  that's
• 15:23
  what
• 15:23
  I
• 15:23
  like
• 15:23
  about
• 15:23
  it.
• 15:24
  This.
• 15:24
  It's
• 15:24
  never
• 15:25
  the
• 15:25
  same.
• 15:26
  And
• 15:26
  even
• 15:26
  though
• 15:27
  a
• 15:27
  lot
• 15:27
  of
• 15:27
  the
• 15:27
  sessions
• 15:28
  and
• 15:28
  workshops
• 15:28
  that
• 15:28
  we
• 15:28
  do
• 15:29
  cover
• 15:29
  the
• 15:29
  same
• 15:29
  topics,
• 15:30
  you
• 15:30
  always
• 15:30
  learn
• 15:30
  something
• 15:31
  new
• 15:31
  and
• 15:31
  you
• 15:32
  learn
• 15:32
  how
• 15:32
  someone
• 15:32
  else
• 15:33
  has
• 15:33
  done
• 15:34
  it
• 15:34
  and
• 15:34
  implemented
• 15:35
  it
• 15:35
  in
• 15:35
  a
• 15:35
  way
• 15:35
  that
• 15:35
  you
• 15:36
  didn't
• 15:36
  realize.
• 15:37
  And
• 15:37
  so
• 15:37
  you
• 15:37
  can
• 15:38
  learn
• 15:38
  a
• 15:38
  lot
• 15:38
  from
• 15:38
  that.
• 15:39
  And,
• 15:39
  you
• 15:39
  know,
• 15:39
  for
• 15:40
  us,
• 15:40
  as
• 15:41
  we're
• 15:41
  operating
• 15:41
  eight
• 15:42
  parks
• 15:42
  right
• 15:42
  now,
• 15:42
  and
• 15:43
  I
• 15:43
  learned
• 15:44
  more
• 15:44
  from
• 15:45
  the
• 15:45
  single
• 15:45
  park
• 15:46
  mom
• 15:46
  and
• 15:46
  pop
• 15:47
  operators
• 15:47
  and
• 15:47
  how
• 15:47
  they
• 15:48
  are
• 15:48
  doing
• 15:48
  things
• 15:48
  and
• 15:49
  executing
• 15:49
  things
• 15:49
  really
• 15:50
  well.
• 15:50
  And
• 15:51
  so
• 15:51
  we
• 15:51
  like
• 15:51
  to
• 15:51
  come
• 15:51
  and
• 15:52
  see
• 15:52
  how
• 15:53
  that's
• 15:53
  translating
• 15:53
  into
• 15:54
  the
• 15:54
  success
• 15:54
  that
• 15:55
  you're
• 15:55
  having,
• 15:56
  because
• 15:56
  that's
• 15:57
  a
• 15:57
  piece
• 15:57
  of
• 15:57
  our
• 15:57
  business
• 15:58
  that
• 15:58
  we
• 15:58
  need
• 15:58
  to
• 15:58
  try
• 15:59
  and
• 16:00
  maintain
• 16:00
  within
• 16:01
  our
• 16:01
  culture.
• 16:01
  That's
• 16:01
  harder
• 16:02
  when
• 16:02
  you
• 16:02
  are
• 16:03
  running
• 16:03
  more
• 16:03
  of
• 16:03
  a
• 16:03
  portfolio.
• 16:05
  And
• 16:05
  so,
• 16:05
  you
• 16:06
  know
• 16:06
  that
• 16:07
  networking
• 16:07
  and
• 16:08
  just
• 16:08
  seeing
• 16:09
  how
• 16:09
  this
• 16:09
  is
• 16:10
  playing
• 16:10
  out
• 16:10
  for
• 16:10
  other
• 16:11
  people
• 16:11
  is
• 16:11
  really
• 16:12
  helpful
• 16:12
  for
• 16:12
  us.
• 16:15
  It's
• 16:15
  fair
• 16:16
  to
• 16:16
  say
• 16:16
  you
• 16:16
  started
• 16:16
  as
• 16:16
  a
• 16:17
  single
• 16:17
  franchise
• 16:17
  owner
• 16:18
  here
• 16:18
  at
• 16:18
  the
• 16:18
  KOA
• 16:18
  convention,
• 16:19
  and
• 16:19
  obviously
• 16:20
  properties.
• 16:21
  Now,
• 16:22
  how
• 16:22
  does
• 16:22
  your
• 16:22
  mindset
• 16:23
  change
• 16:24
  one
• 16:24
  property
• 16:25
  to
• 16:25
  eight?
• 16:25
  I
• 16:25
  know
• 16:25
  you
• 16:26
  came
• 16:26
  in
• 16:26
  here
• 16:26
  with
• 16:26
  a
• 16:26
  tactical
• 16:27
  plan,
• 16:27
  but
• 16:27
  obviously
• 16:27
  that
• 16:28
  probably
• 16:28
  changed
• 16:28
  it
• 16:29
  that
• 16:29
  day.
• 16:29
  Right?
• 16:30
  Everybody
• 16:30
  has
• 16:30
  a
• 16:31
  plan.
• 16:32
  Yeah.
• 16:33
  So
• 16:33
  when
• 16:34
  I
• 16:34
  got
• 16:34
  into
• 16:34
  koa,
• 16:35
  I
• 16:35
  started
• 16:35
  as
• 16:36
  an
• 16:36
  operator,
• 16:36
  and
• 16:36
  that
• 16:37
  was
• 16:37
  important
• 16:37
  for
• 16:37
  me
• 16:38
  because
• 16:39
  my
• 16:39
  plan
• 16:39
  was
• 16:39
  always
• 16:39
  when
• 16:40
  I
• 16:40
  left
• 16:40
  my
• 16:40
  previous
• 16:41
  career
• 16:41
  was
• 16:42
  I
• 16:42
  wanted
• 16:42
  to
• 16:42
  build
• 16:42
  business.
• 16:43
  I
• 16:43
  wanted
• 16:43
  to
• 16:44
  build
• 16:44
  something
• 16:44
  that
• 16:44
  I
• 16:44
  could
• 16:45
  grow,
• 16:45
  that
• 16:45
  I
• 16:45
  could
• 16:45
  incorporate
• 16:46
  a
• 16:46
  team
• 16:47
  and
• 16:47
  build
• 16:48
  into
• 16:48
  something
• 16:49
  significant.
• 16:51
  But
• 16:51
  I
• 16:51
  didn't
• 16:52
  know
• 16:52
  what
• 16:52
  I
• 16:52
  was
• 16:52
  doing.
• 16:53
  And
• 16:53
  I
• 16:53
  wanted
• 16:53
  to
• 16:54
  make
• 16:54
  sure
• 16:54
  before
• 16:54
  I
• 16:54
  brought
• 16:55
  anybody
• 16:55
  else
• 16:55
  on
• 16:56
  board
• 16:57
  that
• 16:57
  I
• 16:57
  felt
• 16:58
  comfortable
• 16:58
  that
• 16:59
  I
• 16:59
  actually
• 17:00
  understood
• 17:00
  it.
• 17:01
  So
• 17:01
  I
• 17:01
  started
• 17:01
  as
• 17:01
  an
• 17:02
  operator,
• 17:02
  and
• 17:02
  I,
• 17:03
  you
• 17:03
  know,
• 17:03
  I
• 17:03
  moved
• 17:03
  into
• 17:03
  one
• 17:04
  of
• 17:04
  the
• 17:04
  little
• 17:04
  cabins
• 17:05
  and
• 17:05
  did
• 17:05
  that
• 17:06
  until
• 17:06
  I
• 17:06
  felt
• 17:07
  that
• 17:07
  I
• 17:07
  was
• 17:07
  comfortable
• 17:07
  in
• 17:08
  learning
• 17:08
  the
• 17:08
  business.
• 17:10
  And
• 17:11
  so
• 17:11
  it's
• 17:11
  just.
• 17:11
  It's
• 17:12
  every
• 17:12
  time
• 17:12
  it's,
• 17:13
  you
• 17:13
  know,
• 17:14
  the
• 17:14
  mentality
• 17:15
  is
• 17:15
  that
• 17:16
  the
• 17:17
  business
• 17:17
  itself
• 17:17
  is
• 17:18
  not
• 17:18
  complex.
• 17:19
  Right.
• 17:20
  But
• 17:20
  when
• 17:20
  you
• 17:21
  start
• 17:21
  to
• 17:22
  expand
• 17:22
  and
• 17:23
  acquire
• 17:23
  more
• 17:24
  parks
• 17:24
  and
• 17:25
  build
• 17:25
  out
• 17:25
  that
• 17:26
  portfolio,
• 17:27
  and
• 17:27
  I've
• 17:27
  gone
• 17:28
  from
• 17:28
  being
• 17:28
  the
• 17:29
  operator
• 17:29
  who's
• 17:29
  living
• 17:30
  in
• 17:30
  one
• 17:30
  of
• 17:30
  the
• 17:30
  cabins
• 17:31
  on
• 17:31
  site
• 17:31
  and
• 17:31
  checking
• 17:32
  people
• 17:32
  in
• 17:33
  and
• 17:33
  cleaning
• 17:33
  toilets
• 17:34
  and
• 17:34
  doing
• 17:34
  all
• 17:34
  that,
• 17:35
  to
• 17:35
  now
• 17:35
  my
• 17:35
  days
• 17:36
  are
• 17:36
  all
• 17:36
  spent
• 17:36
  on
• 17:37
  the
• 17:37
  phone
• 17:38
  and
• 17:38
  in
• 17:38
  zoom
• 17:39
  meetings,
• 17:39
  and
• 17:40
  I'm
• 17:40
  not
• 17:40
  at
• 17:41
  my
• 17:41
  parks
• 17:41
  very
• 17:41
  regularly.
• 17:42
  It's.
• 17:43
  How
• 17:43
  do
• 17:43
  you
• 17:43
  maintain
• 17:44
  that
• 17:44
  same
• 17:45
  culture,
• 17:45
  that
• 17:46
  same
• 17:46
  experience?
• 17:47
  Because
• 17:48
  it
• 17:48
  gets
• 17:48
  a
• 17:48
  lot
• 17:48
  harder
• 17:49
  when
• 17:49
  you're
• 17:50
  not
• 17:50
  the
• 17:50
  one
• 17:50
  there
• 17:50
  and
• 17:51
  you're
• 17:51
  not
• 17:51
  directing
• 17:51
  it.
• 17:51
  And
• 17:52
  so
• 17:52
  a
• 17:52
  lot
• 17:52
  of
• 17:52
  the
• 17:53
  focus
• 17:53
  really
• 17:53
  becomes
• 17:54
  how
• 17:54
  do
• 17:54
  we
• 17:54
  build
• 17:55
  our
• 17:55
  team
• 17:55
  and
• 17:55
  get
• 17:56
  the
• 17:56
  right
• 17:56
  people
• 17:56
  in
• 17:56
  place
• 17:57
  that
• 17:57
  can
• 17:57
  do
• 17:58
  that
• 17:58
  and
• 17:58
  execute
• 17:59
  across
• 18:00
  multiple
• 18:00
  parks,
• 18:01
  geography,
• 18:02
  states,
• 18:03
  and
• 18:03
  all
• 18:04
  those
• 18:04
  different
• 18:04
  things.
• 18:04
  And
• 18:05
  so,
• 18:05
  you
• 18:05
  know,
• 18:06
  as
• 18:06
  we
• 18:06
  come
• 18:07
  to
• 18:07
  these
• 18:07
  events,
• 18:07
  it's
• 18:07
  just
• 18:08
  trying
• 18:08
  to
• 18:08
  pick
• 18:08
  up
• 18:08
  little
• 18:09
  tidbits
• 18:09
  of
• 18:09
  how
• 18:09
  we
• 18:09
  can
• 18:10
  incorporate
• 18:10
  that.
• 18:11
  I
• 18:11
  think
• 18:12
  what
• 18:12
  you
• 18:12
  said
• 18:12
  really
• 18:12
  kind
• 18:13
  of
• 18:13
  hit
• 18:13
  home
• 18:13
  for
• 18:13
  me
• 18:13
  as
• 18:13
  a
• 18:14
  business
• 18:14
  owner,
• 18:14
  too,
• 18:15
  being
• 18:15
  willing
• 18:16
  to
• 18:16
  ask
• 18:16
  that
• 18:16
  question.
• 18:17
  Right.
• 18:17
  How
• 18:17
  do
• 18:18
  I
• 18:18
  maintain
• 18:19
  that?
• 18:19
  And
• 18:19
  many
• 18:19
  business
• 18:20
  owners,
• 18:21
  I
• 18:21
  don't
• 18:21
  think
• 18:22
  maybe
• 18:22
  they
• 18:22
  don't
• 18:23
  know
• 18:23
  to
• 18:23
  ask
• 18:23
  the
• 18:23
  question.
• 18:24
  Right,
• 18:25
  though,
• 18:26
  like,
• 18:26
  from.
• 18:27
  From
• 18:27
  your
• 18:27
  perspective,
• 18:30
  how
• 18:30
  do
• 18:30
  you,
• 18:31
  how
• 18:32
  do
• 18:32
  you
• 18:32
  tackle
• 18:32
  that
• 18:32
  problem?
• 18:33
  Like,
• 18:33
  how
• 18:33
  do
• 18:33
  you.
• 18:34
  Like.
• 18:34
  And
• 18:35
  I
• 18:35
  guess
• 18:35
  I'm
• 18:35
  asking
• 18:36
  from
• 18:36
  a.
• 18:36
  I
• 18:37
  also
• 18:37
  identify
• 18:37
  in
• 18:38
  the
• 18:38
  same
• 18:38
  way,
• 18:38
  right.
• 18:38
  This
• 18:38
  is
• 18:39
  the
• 18:39
  first
• 18:39
  year,
• 18:39
  I
• 18:39
  think
• 18:40
  we
• 18:40
  started
• 18:41
  signing
• 18:41
  up
• 18:41
  clients
• 18:41
  that
• 18:42
  I
• 18:42
  didn't
• 18:42
  even
• 18:42
  know,
• 18:43
  right.
• 18:44
  And
• 18:44
  someone
• 18:44
  like,
• 18:45
  no,
• 18:45
  I
• 18:45
  need
• 18:45
  to
• 18:45
  know
• 18:45
  everybody.
• 18:46
  I
• 18:46
  need
• 18:46
  to
• 18:46
  talk
• 18:46
  to
• 18:46
  me
• 18:46
  on
• 18:46
  the
• 18:47
  phone.
• 18:47
  I
• 18:47
  need
• 18:47
  to
• 18:47
  be
• 18:47
  a
• 18:47
  personal
• 18:48
  service.
• 18:48
  So
• 18:49
  is
• 18:49
  there
• 18:49
  a
• 18:49
  balance
• 18:50
  that
• 18:50
  you
• 18:50
  guys
• 18:50
  have
• 18:50
  started
• 18:51
  to
• 18:51
  find
• 18:51
  that
• 18:51
  you.
• 18:54
  I
• 18:54
  mean,
• 18:54
  I
• 18:54
  mean
• 18:54
  it
• 18:54
  all.
• 18:55
  It
• 18:55
  really
• 18:55
  comes
• 18:55
  down
• 18:55
  to
• 18:55
  the
• 18:56
  team
• 18:56
  that
• 18:56
  we
• 18:56
  built.
• 18:58
  And,
• 18:58
  you
• 18:59
  know,
• 18:59
  I
• 18:59
  think
• 19:00
  part
• 19:00
  of
• 19:00
  that
• 19:00
  is
• 19:01
  when
• 19:01
  I,
• 19:01
  when
• 19:02
  I
• 19:02
  was
• 19:02
  a
• 19:02
  single
• 19:02
  park
• 19:03
  operator,
• 19:03
  I
• 19:03
  felt
• 19:04
  like
• 19:04
  I
• 19:04
  knew
• 19:04
  what
• 19:04
  I
• 19:04
  was
• 19:05
  doing
• 19:05
  and
• 19:05
  I
• 19:05
  understood
• 19:06
  everything.
• 19:07
  And
• 19:07
  then
• 19:08
  as
• 19:08
  you
• 19:08
  step
• 19:09
  back
• 19:09
  from
• 19:09
  that,
• 19:10
  you
• 19:10
  have
• 19:10
  to
• 19:10
  recognize
• 19:11
  that,
• 19:11
  yeah,
• 19:12
  maybe
• 19:12
  I
• 19:12
  know
• 19:13
  how
• 19:13
  to
• 19:13
  do
• 19:13
  it,
• 19:13
  but
• 19:13
  maybe
• 19:14
  someone
• 19:14
  else
• 19:14
  can
• 19:14
  do
• 19:14
  it
• 19:14
  just
• 19:15
  as
• 19:15
  good
• 19:15
  or
• 19:15
  better.
• 19:16
  And
• 19:16
  I
• 19:16
  don't
• 19:16
  need
• 19:17
  to
• 19:17
  be
• 19:17
  the
• 19:17
  one
• 19:17
  that
• 19:17
  telling
• 19:18
  them
• 19:18
  exactly
• 19:18
  what
• 19:19
  to
• 19:19
  do.
• 19:19
  I
• 19:19
  need
• 19:20
  to
• 19:20
  just
• 19:20
  find
• 19:20
  the
• 19:20
  right
• 19:21
  people
• 19:21
  that
• 19:21
  have
• 19:22
  the
• 19:22
  right
• 19:22
  heart
• 19:23
  and
• 19:23
  mind
• 19:24
  and
• 19:24
  motivation,
• 19:25
  let
• 19:25
  them
• 19:25
  do
• 19:25
  their
• 19:25
  thing.
• 19:26
  And
• 19:26
  then
• 19:26
  my
• 19:27
  job
• 19:27
  is
• 19:27
  to
• 19:28
  provide
• 19:28
  them
• 19:29
  tools
• 19:29
  and
• 19:29
  resources
• 19:30
  and
• 19:31
  training
• 19:31
  and
• 19:32
  mostly
• 19:32
  just
• 19:32
  opportunities
• 19:33
  so
• 19:34
  they
• 19:34
  can
• 19:34
  go
• 19:34
  out
• 19:34
  and
• 19:35
  they
• 19:35
  can
• 19:35
  execute
• 19:36
  on
• 19:36
  what
• 19:36
  they're
• 19:36
  capable
• 19:37
  of
• 19:37
  doing.
• 19:37
  And
• 19:37
  I
• 19:38
  just
• 19:38
  kind
• 19:38
  of
• 19:38
  have
• 19:38
  to
• 19:38
  get
• 19:38
  out
• 19:38
  of
• 19:38
  the
• 19:39
  way.
• 19:39
  And
• 19:39
  I
• 19:40
  think,
• 19:41
  we
• 19:41
  did
• 19:41
  a
• 19:41
  great
• 19:41
  job
• 19:42
  of
• 19:42
  that
• 19:42
  with
• 19:42
  some
• 19:43
  of
• 19:43
  the
• 19:43
  key.
• 19:43
  The
• 19:43
  Ryan
• 19:44
  essence
• 19:44
  yesterday
• 19:45
  at
• 19:45
  keynote
• 19:45
  speech.
• 19:46
  Were
• 19:46
  you
• 19:46
  there
• 19:46
  for
• 19:46
  that,
• 19:46
  Kevin?
• 19:47
  Yeah,
• 19:47
  he
• 19:47
  was
• 19:48
  great.
• 19:48
  Some
• 19:49
  of
• 19:49
  that
• 19:49
  customer
• 19:50
  employee,
• 19:51
  you
• 19:51
  know,
• 19:51
  making,
• 19:52
  you
• 19:52
  know,
• 19:52
  your
• 19:53
  attitude
• 19:54
  reflects,
• 19:55
  you
• 19:55
  know,
• 19:55
  your
• 19:55
  culture,
• 19:56
  stuff
• 19:57
  like
• 19:57
  that.
• 19:57
  Yeah,
• 19:58
  it's
• 19:58
  been
• 19:58
  a
• 19:58
  big
• 19:59
  challenge,
• 19:59
  honestly
• 20:00
  for
• 20:00
  me,
• 20:00
  because
• 20:01
  the
• 20:02
  experience
• 20:03
  you
• 20:03
  get
• 20:03
  when
• 20:03
  you're
• 20:03
  dealing
• 20:03
  with
• 20:04
  your
• 20:04
  guests
• 20:04
  face
• 20:04
  to
• 20:05
  face,
• 20:05
  it's
• 20:06
  a
• 20:06
  lot
• 20:06
  easier
• 20:06
  for
• 20:07
  you
• 20:07
  in
• 20:07
  that
• 20:07
  moment
• 20:08
  to
• 20:08
  go
• 20:08
  above
• 20:08
  and
• 20:08
  beyond,
• 20:09
  try
• 20:09
  and
• 20:10
  understand
• 20:10
  like
• 20:11
  who
• 20:11
  they
• 20:11
  are,
• 20:12
  what
• 20:12
  they
• 20:12
  want
• 20:12
  and
• 20:13
  deliver
• 20:13
  that.
• 20:14
  And
• 20:15
  you
• 20:15
  know,
• 20:15
  as
• 20:15
  you,
• 20:15
  as
• 20:16
  you
• 20:16
  get
• 20:16
  further
• 20:16
  removed
• 20:17
  from
• 20:17
  that,
• 20:18
  it's
• 20:18
  a
• 20:18
  really
• 20:19
  hard
• 20:19
  expectation
• 20:20
  to
• 20:20
  put
• 20:20
  on
• 20:20
  your
• 20:21
  people
• 20:21
  to
• 20:22
  have
• 20:22
  the
• 20:22
  same
• 20:23
  level
• 20:23
  of
• 20:24
  care
• 20:24
  and
• 20:24
  motivation
• 20:25
  that
• 20:25
  maybe
• 20:25
  you
• 20:25
  had
• 20:26
  when
• 20:26
  you
• 20:26
  were
• 20:26
  in
• 20:26
  that
• 20:26
  seat.
• 20:27
  And
• 20:28
  that's.
• 20:28
  That's
• 20:28
  really
• 20:29
  will
• 20:29
  be
• 20:29
  our
• 20:29
  forever
• 20:30
  focus
• 20:30
  is
• 20:31
  how
• 20:31
  do
• 20:31
  we
• 20:31
  build
• 20:32
  within
• 20:32
  our
• 20:32
  company,
• 20:32
  how
• 20:32
  do
• 20:33
  we
• 20:33
  build
• 20:33
  that
• 20:34
  culture
• 20:35
  and
• 20:36
  have
• 20:36
  that
• 20:39
  be
• 20:39
  the
• 20:39
  DNA
• 20:39
  of
• 20:40
  what
• 20:40
  we're
• 20:40
  doing
• 20:40
  so
• 20:40
  that
• 20:41
  our
• 20:41
  people
• 20:41
  just
• 20:41
  automatically
• 20:42
  do
• 20:42
  that.
• 20:43
  And
• 20:45
  for
• 20:45
  us,
• 20:46
  like
• 20:46
  what
• 20:46
  we're
• 20:46
  learning
• 20:47
  is
• 20:48
  it's
• 20:48
  really
• 20:48
  how
• 20:49
  we
• 20:49
  treat
• 20:49
  our
• 20:49
  team
• 20:50
  because
• 20:51
  that's
• 20:51
  how
• 20:51
  they're
• 20:51
  going
• 20:51
  to
• 20:52
  then
• 20:52
  treat
• 20:52
  their
• 20:52
  people
• 20:53
  who
• 20:53
  are
• 20:53
  then
• 20:53
  going
• 20:53
  to
• 20:53
  treat
• 20:54
  the
• 20:54
  guests.
• 20:55
  And
• 20:56
  I'm
• 20:56
  not
• 20:56
  saying
• 20:57
  that
• 20:57
  we're
• 20:57
  perfect
• 20:57
  at
• 20:58
  that,
• 20:58
  but
• 20:58
  we
• 20:59
  recognize
• 20:59
  that
• 20:59
  that's
• 21:00
  what
• 21:00
  we
• 21:00
  have
• 21:00
  to
• 21:00
  do
• 21:00
  do.
• 21:01
  So
• 21:01
  that's
• 21:02
  what
• 21:02
  we're
• 21:02
  trying
• 21:03
  to
• 21:03
  achieve
• 21:03
  within
• 21:04
  KCN
• 21:05
  is
• 21:05
  we
• 21:05
  can
• 21:06
  treat
• 21:06
  our
• 21:07
  team
• 21:07
  as
• 21:07
  if
• 21:07
  they're
• 21:08
  our
• 21:08
  guests.
• 21:09
  Then
• 21:09
  they
• 21:09
  will
• 21:09
  treat
• 21:10
  their
• 21:10
  guests
• 21:11
  as
• 21:11
  if
• 21:13
  they
• 21:13
  matter
• 21:13
  just
• 21:13
  as
• 21:14
  much.
• 21:14
  Right.
• 21:19
  As
• 21:19
  I
• 21:19
  think,
• 21:19
  both
• 21:20
  as
• 21:20
  an
• 21:20
  operator,
• 21:21
  an
• 21:21
  owner
• 21:21
  operator,
• 21:22
  and
• 21:22
  now
• 21:22
  wearing
• 21:23
  the
• 21:23
  hat
• 21:23
  of
• 21:23
  a
• 21:24
  franchisor.
• 21:25
  The
• 21:26
  biggest
• 21:26
  thing
• 21:26
  that
• 21:26
  we
• 21:27
  bring
• 21:27
  to
• 21:27
  the
• 21:27
  marketplace,
• 21:28
  especially
• 21:29
  with
• 21:29
  all
• 21:29
  of
• 21:29
  the
• 21:29
  options
• 21:30
  that
• 21:30
  are
• 21:30
  out
• 21:30
  there,
• 21:31
  we
• 21:32
  are
• 21:32
  a
• 21:32
  family
• 21:33
  and
• 21:34
  we
• 21:34
  are
• 21:34
  part
• 21:34
  of
• 21:34
  the
• 21:34
  team.
• 21:35
  We're
• 21:35
  the
• 21:35
  largest
• 21:36
  network
• 21:36
  of
• 21:37
  privately
• 21:37
  owned
• 21:37
  campgrounds
• 21:38
  in
• 21:38
  the
• 21:38
  world,
• 21:38
  with
• 21:38
  over
• 21:39
  500
• 21:39
  properties.
• 21:40
  Nobody
• 21:40
  else
• 21:40
  holds
• 21:40
  a
• 21:41
  candle
• 21:41
  to
• 21:41
  that.
• 21:42
  So
• 21:42
  as
• 21:43
  we
• 21:43
  come
• 21:43
  together,
• 21:44
  we
• 21:44
  have
• 21:44
  a
• 21:44
  level
• 21:45
  of
• 21:45
  quality
• 21:45
  that
• 21:46
  we
• 21:47
  intend
• 21:47
  to
• 21:48
  apply
• 21:48
  consistently
• 21:49
  across
• 21:49
  our
• 21:50
  brand
• 21:50
  from
• 21:50
  property
• 21:51
  to
• 21:51
  property,
• 21:51
  so
• 21:51
  our
• 21:52
  guests
• 21:52
  know
• 21:52
  what
• 21:53
  they're
• 21:53
  going
• 21:53
  to
• 21:53
  get
• 21:53
  whenever
• 21:54
  they
• 21:54
  see
• 21:54
  a
• 21:54
  yellow
• 21:55
  sign.
• 21:55
  We
• 21:56
  have
• 21:56
  a
• 21:56
  tremendous
• 21:57
  marketing
• 21:58
  opportunity,
• 21:58
  specifically
• 21:59
  with
• 21:59
  even
• 22:00
  our
• 22:00
  reservation
• 22:01
  system.
• 22:01
  KOA
• 22:02
  was
• 22:02
  one
• 22:02
  of
• 22:02
  the
• 22:02
  first
• 22:03
  hospitality
• 22:03
  organizations
• 22:04
  in
• 22:04
  the
• 22:04
  world
• 22:05
  that
• 22:05
  used
• 22:05
  Internet
• 22:06
  reservations.
• 22:06
  Now
• 22:06
  it's
• 22:07
  all
• 22:07
  commonplace
• 22:08
  as
• 22:08
  it
• 22:08
  is
• 22:09
  today.
• 22:09
  But
• 22:09
  today,
• 22:09
  the
• 22:10
  majority
• 22:10
  of
• 22:10
  our
• 22:10
  reservations
• 22:11
  still
• 22:12
  come
• 22:12
  through
• 22:12
  koa.com
• 22:13
  so
• 22:14
  as
• 22:14
  a
• 22:15
  small
• 22:15
  operator,
• 22:16
  we
• 22:16
  get
• 22:16
  to
• 22:16
  benefit
• 22:17
  from
• 22:17
  that.
• 22:17
  Even
• 22:17
  if
• 22:17
  you
• 22:17
  own
• 22:18
  multiple
• 22:18
  properties,
• 22:18
  we
• 22:18
  get
• 22:19
  the
• 22:19
  benefit
• 22:19
  from
• 22:19
  that.
• 22:20
  KOA
• 22:21
  really
• 22:22
  gives
• 22:22
  every
• 22:23
  one
• 22:23
  of
• 22:23
  us
• 22:23
  the
• 22:24
  opportunity
• 22:24
  to
• 22:24
  be
• 22:25
  in
• 22:25
  business
• 22:25
  for
• 22:25
  ourselves,
• 22:26
  but
• 22:26
  not
• 22:26
  alone.
• 22:38
  Started
• 22:38
  doing
• 22:38
  really
• 22:39
  good
• 22:39
  things
• 22:39
  and
• 22:39
  the
• 22:40
  logo
• 22:40
  changed.
• 22:41
  It
• 22:41
  got
• 22:41
  bigger,
• 22:42
  did
• 22:42
  good
• 22:42
  things.
• 22:44
  So
• 22:44
  anyway,
• 22:45
  known
• 22:45
  you
• 22:45
  for
• 22:45
  much
• 22:45
  longer.
• 22:46
  Super
• 22:46
  excited.
• 22:47
  You
• 22:47
  know,
• 22:47
  I've
• 22:47
  been.
• 22:50
  I
• 22:50
  feel
• 22:50
  like
• 22:50
  I
• 22:51
  still
• 22:51
  don't
• 22:51
  do
• 22:51
  enough.
• 22:54
  Tell
• 22:54
  us
• 22:54
  about.
• 22:57
  Well,
• 22:59
  goodness.
• 23:00
  So,
• 23:00
  as
• 23:01
  Brian
• 23:01
  mentioned,
• 23:02
  I've
• 23:02
  been
• 23:02
  at
• 23:02
  the
• 23:02
  helm
• 23:03
  here
• 23:03
  for
• 23:03
  a
• 23:03
  couple
• 23:04
  of
• 23:04
  years,
• 23:05
  and
• 23:05
  we
• 23:06
  made
• 23:06
  a
• 23:06
  strategic
• 23:07
  decision
• 23:08
  this
• 23:08
  past
• 23:09
  year
• 23:09
  to
• 23:09
  add
• 23:10
  foundation
• 23:11
  to
• 23:11
  our
• 23:11
  name
• 23:11
  to
• 23:12
  better
• 23:12
  clarify
• 23:13
  our
• 23:13
  mission.
• 23:14
  And
• 23:14
  our
• 23:15
  mission
• 23:15
  is
• 23:16
  to
• 23:16
  give
• 23:16
  joy
• 23:17
  and
• 23:17
  hope
• 23:17
  and
• 23:18
  healing
• 23:18
  power
• 23:19
  of
• 23:19
  the
• 23:19
  outdoors
• 23:20
  to
• 23:20
  children
• 23:20
  with
• 23:21
  cancer
• 23:21
  in
• 23:21
  their
• 23:22
  families.
• 23:22
  And
• 23:23
  how
• 23:23
  we
• 23:23
  do
• 23:24
  that
• 23:24
  is
• 23:24
  that
• 23:25
  we
• 23:25
  fund
• 23:26
  over
• 23:26
  120
• 23:28
  pediatric
• 23:29
  oncology
• 23:29
  camps
• 23:30
  across
• 23:30
  the
• 23:30
  United
• 23:31
  States
• 23:31
  and
• 23:31
  Canada.
• 23:32
  That's
• 23:33
  what
• 23:33
  we
• 23:33
  do.
• 23:33
  We
• 23:33
  wake
• 23:33
  up
• 23:34
  every
• 23:34
  single
• 23:35
  day
• 23:35
  here
• 23:36
  to
• 23:37
  develop
• 23:37
  partnerships,
• 23:38
  to
• 23:39
  continue
• 23:39
  partnerships
• 23:40
  and
• 23:40
  develop
• 23:41
  partnerships
• 23:42
  so
• 23:42
  that
• 23:42
  we
• 23:42
  can
• 23:43
  help
• 23:43
  all
• 23:43
  these
• 23:44
  children
• 23:45
  with
• 23:45
  cancer
• 23:46
  get
• 23:46
  to
• 23:46
  camp
• 23:47
  at
• 23:47
  no
• 23:48
  cost
• 23:48
  here.
• 23:49
  So
• 23:49
  we're
• 23:49
  just
• 23:49
  super
• 23:50
  proud
• 23:50
  of
• 23:50
  this
• 23:50
  mission.
• 23:52
  The
• 23:52
  thing
• 23:53
  that's
• 23:53
  so
• 23:54
  extraordinary
• 23:54
  that
• 23:55
  I
• 23:55
  just
• 23:55
  got
• 23:55
  to
• 23:55
  go
• 23:55
  ahead
• 23:55
  and
• 23:56
  call
• 23:56
  out
• 23:56
  and
• 23:56
  Jamie
• 23:57
  can
• 23:57
  add
• 23:57
  some
• 23:58
  explanation
• 23:58
  marks
• 23:59
  to
• 23:59
  this,
• 24:00
  is
• 24:00
  that
• 24:01
  Care
• 24:01
  Camp's
• 24:02
  foundation
• 24:03
  got
• 24:03
  started
• 24:04
  by
• 24:04
  just
• 24:05
  UK
• 24:06
  campground
• 24:08
  40
• 24:08
  years
• 24:09
  ago,
• 24:09
  said,
• 24:10
  you
• 24:10
  know,
• 24:11
  we
• 24:11
  want
• 24:11
  to
• 24:11
  give
• 24:11
  back.
• 24:12
  And
• 24:12
  again,
• 24:12
  this
• 24:13
  goes
• 24:13
  back
• 24:13
  to
• 24:13
  the
• 24:13
  heart
• 24:14
  of
• 24:14
  this
• 24:14
  industry,
• 24:15
  part
• 24:16
  of
• 24:16
  these
• 24:16
  campground
• 24:17
  camps.
• 24:17
  They
• 24:18
  said,
• 24:18
  we
• 24:18
  want
• 24:18
  to
• 24:18
  give
• 24:19
  back
• 24:19
  and
• 24:20
  they
• 24:20
  actually
• 24:21
  raised
• 24:21
  money
• 24:22
  to
• 24:23
  give
• 24:24
  to
• 24:24
  one
• 24:24
  pediatric
• 24:25
  oncology
• 24:26
  camp
• 24:27
  that
• 24:27
  is
• 24:27
  based
• 24:28
  out
• 24:29
  of
• 24:29
  New
• 24:29
  Jersey.
• 24:30
  And
• 24:31
  that
• 24:32
  camp
• 24:32
  now
• 24:33
  is
• 24:33
  still
• 24:34
  going
• 24:34
  to
• 24:34
  this
• 24:35
  day.
• 24:35
  And
• 24:36
  now,
• 24:36
  40
• 24:37
  years
• 24:37
  later,
• 24:37
  with
• 24:38
  the
• 24:38
  generosity
• 24:39
  of
• 24:39
  the
• 24:39
  KOA
• 24:40
  campgrounds
• 24:41
  and
• 24:42
  actually
• 24:42
  other
• 24:42
  campgrounds,
• 24:44
  the
• 24:44
  RV
• 24:44
  industry,
• 24:45
  individuals,
• 24:47
  now
• 24:47
  we're
• 24:47
  able
• 24:48
  to
• 24:48
  defund
• 24:49
  again,
• 24:50
  over
• 24:50
  120
• 24:51
  camps
• 24:52
  across
• 24:52
  the
• 24:52
  United
• 24:53
  States
• 24:53
  and
• 24:53
  Canada,
• 24:54
  which
• 24:54
  is
• 24:54
  super
• 24:54
  proud
• 24:55
  of
• 24:55
  this.
• 24:56
  And
• 24:56
  then,
• 24:56
  you
• 24:57
  know,
• 24:57
  yeah,
• 24:57
  we
• 24:58
  added
• 24:58
  foundation
• 24:59
  to
• 24:59
  our
• 24:59
  name
• 24:59
  and
• 25:00
  a
• 25:00
  new
• 25:00
  logo
• 25:01
  came
• 25:01
  with
• 25:02
  it.
• 25:02
  And
• 25:02
  so
• 25:02
  we're
• 25:03
  real
• 25:03
  proud
• 25:03
  to
• 25:03
  showcase
• 25:04
  our
• 25:04
  new
• 25:04
  logo
• 25:05
  here.
• 25:06
  CARE
• 25:06
  Camps
• 25:06
  foundation
• 25:07
  really
• 25:09
  embraces
• 25:10
  the
• 25:10
  core
• 25:11
  attributes
• 25:11
  of
• 25:12
  our
• 25:12
  nation,
• 25:12
  which
• 25:13
  is
• 25:13
  caring,
• 25:14
  which
• 25:14
  is
• 25:14
  joy
• 25:15
  and
• 25:16
  healing
• 25:17
  and
• 25:17
  transformation.
• 25:18
  So,
• 25:19
  again,
• 25:19
  we're
• 25:19
  just
• 25:19
  so
• 25:20
  grateful
• 25:20
  for
• 25:20
  everybody.
• 25:23
  What
• 25:23
  else
• 25:23
  do
• 25:23
  you
• 25:23
  have
• 25:23
  to
• 25:24
  add
• 25:24
  to
• 25:24
  that?
• 25:24
  Well,
• 25:24
  I
• 25:25
  think
• 25:25
  one
• 25:25
  of
• 25:25
  the
• 25:25
  great
• 25:25
  things
• 25:26
  about
• 25:26
  being
• 25:26
  here
• 25:27
  and
• 25:27
  being
• 25:27
  able
• 25:28
  to
• 25:28
  celebrate
• 25:30
  with
• 25:30
  KOA
• 25:31
  is
• 25:32
  just
• 25:32
  that,
• 25:32
  that
• 25:32
  we
• 25:32
  can
• 25:33
  celebrate
• 25:33
  what
• 25:34
  these
• 25:34
  franchisees
• 25:34
  have
• 25:35
  done.
• 25:35
  They're
• 25:36
  so
• 25:36
  involved.
• 25:36
  They
• 25:37
  are
• 25:37
  the
• 25:37
  heart
• 25:37
  of
• 25:38
  this
• 25:38
  organization.
• 25:39
  Our
• 25:39
  legacy
• 25:39
  partner,
• 25:40
  our
• 25:40
  largest
• 25:41
  partner,
• 25:41
  the
• 25:41
  biggest
• 25:42
  contributor
• 25:43
  are
• 25:43
  made
• 25:44
  up
• 25:44
  of
• 25:45
  our
• 25:45
  franchisees
• 25:46
  and
• 25:46
  KOA
• 25:46
  Corporate.
• 25:47
  From
• 25:47
  the
• 25:47
  amount
• 25:47
  of
• 25:48
  time
• 25:48
  that
• 25:48
  they
• 25:48
  give,
• 25:49
  the
• 25:49
  effort
• 25:49
  that
• 25:49
  they
• 25:50
  put
• 25:50
  in,
• 25:51
  we
• 25:51
  are
• 25:52
  excited
• 25:52
  to
• 25:52
  be
• 25:53
  here
• 25:53
  and
• 25:53
  feel
• 25:53
  that
• 25:54
  energy
• 25:54
  from.
• 25:55
  From
• 25:55
  this
• 25:55
  group
• 25:56
  of
• 25:56
  campground
• 25:57
  owners,
• 25:58
  operators,
• 25:59
  and
• 25:59
  excited
• 26:00
  about
• 26:00
  what's
• 26:00
  coming
• 26:01
  next.
• 26:02
  What's
• 26:03
  on
• 26:03
  the
• 26:03
  horizon
• 26:04
  is
• 26:04
  that
• 26:06
  we
• 26:06
  want
• 26:06
  to
• 26:06
  reach
• 26:07
  more.
• 26:07
  We
• 26:07
  don't
• 26:08
  want
• 26:08
  to
• 26:08
  just
• 26:08
  stay
• 26:09
  stagnant
• 26:09
  and
• 26:09
  stay
• 26:10
  where
• 26:10
  we
• 26:10
  are.
• 26:10
  There
• 26:11
  are
• 26:11
  opportunities
• 26:12
  for
• 26:12
  more
• 26:12
  kids
• 26:12
  to
• 26:13
  go
• 26:13
  to
• 26:13
  camp
• 26:13
  and
• 26:13
  for
• 26:14
  us
• 26:14
  to
• 26:14
  better
• 26:14
  fund
• 26:15
  operations
• 26:16
  in
• 26:16
  these
• 26:16
  camps
• 26:17
  and
• 26:17
  what
• 26:17
  they
• 26:17
  want
• 26:18
  to
• 26:18
  do
• 26:18
  to
• 26:18
  continue
• 26:18
  to
• 26:19
  improve
• 26:19
  and
• 26:19
  change
• 26:20
  programming.
• 26:21
  It's
• 26:22
  some
• 26:23
  of
• 26:23
  the
• 26:23
  social
• 26:23
  things
• 26:24
  that
• 26:24
  these
• 26:24
  kids
• 26:24
  experience
• 26:25
  that
• 26:25
  we
• 26:25
  can
• 26:26
  adjust
• 26:26
  programming
• 26:26
  to
• 26:27
  in
• 26:27
  the
• 26:27
  camps,
• 26:28
  be
• 26:28
  able
• 26:28
  to
• 26:28
  look
• 26:28
  at
• 26:28
  funding
• 26:29
  those
• 26:29
  things.
• 26:30
  We
• 26:30
  are
• 26:30
  privileged
• 26:31
  to
• 26:31
  work
• 26:31
  with
• 26:32
  coca,
• 26:32
  the
• 26:33
  Children's
• 26:34
  Oncology
• 26:34
  Cancer
• 26:35
  association,
• 26:37
  and
• 26:37
  work
• 26:37
  with
• 26:38
  their
• 26:40
  accredited
• 26:41
  camps
• 26:42
  and
• 26:43
  provide
• 26:43
  them
• 26:44
  with
• 26:45
  more.
• 26:45
  We
• 26:45
  want
• 26:46
  to
• 26:46
  deepen
• 26:46
  that
• 26:46
  relationship
• 26:47
  and
• 26:47
  find
• 26:47
  out
• 26:47
  what
• 26:48
  they
• 26:48
  need
• 26:48
  and
• 26:48
  how
• 26:48
  we
• 26:49
  can
• 26:49
  better
• 26:49
  support
• 26:49
  them.
• 26:50
  And
• 26:50
  our
• 26:54
  partners
• 26:55
  here
• 26:55
  at
• 26:55
  KOA
• 26:56
  are
• 26:56
  eager
• 26:57
  to
• 26:57
  do
• 26:57
  that
• 26:57
  and
• 26:57
  to
• 26:58
  learn
• 26:58
  what
• 26:58
  they
• 26:58
  can
• 26:59
  do
• 26:59
  to
• 26:59
  continue
• 26:59
  to
• 26:59
  grow
• 27:00
  their
• 27:00
  contribution.
• 27:01
  And
• 27:03
  we
• 27:03
  are
• 27:04
  privileged
• 27:04
  to
• 27:04
  be
• 27:05
  here
• 27:05
  to
• 27:05
  have
• 27:05
  the
• 27:06
  opportunity
• 27:06
  to
• 27:07
  thank
• 27:07
  those
• 27:07
  partners.
• 27:08
  Truly
• 27:09
  thank
• 27:09
  you
• 27:10
  to
• 27:10
  all
• 27:10
  of
• 27:10
  you
• 27:10
  who
• 27:11
  have
• 27:11
  donated.
• 27:12
  Whether
• 27:12
  it's
• 27:12
  A$1000,
• 27:14
  10,000,
• 27:15
  it
• 27:15
  all
• 27:15
  matters.
• 27:16
  And
• 27:16
  you
• 27:16
  just
• 27:16
  want
• 27:16
  to
• 27:17
  thank
• 27:17
  those
• 27:17
  franchisees
• 27:18
  and
• 27:18
  KOA
• 27:19
  Corporate
• 27:19
  for
• 27:19
  what
• 27:19
  they've
• 27:20
  done,
• 27:20
  what
• 27:20
  they
• 27:20
  continue
• 27:20
  to
• 27:20
  do.
• 27:22
  You
• 27:23
  know
• 27:23
  what's
• 27:23
  fascinating,
• 27:24
  that
• 27:25
  these
• 27:26
  camps,
• 27:26
  particularly
• 27:27
  since
• 27:27
  COVID
• 27:29
  have
• 27:29
  innovated
• 27:30
  their
• 27:31
  camping
• 27:31
  programs,
• 27:32
  they
• 27:33
  do
• 27:33
  the
• 27:33
  traditional
• 27:34
  outdoor
• 27:35
  camp,
• 27:35
  you
• 27:35
  know,
• 27:36
  where
• 27:36
  the
• 27:36
  kids
• 27:36
  Come
• 27:37
  to
• 27:37
  camp.
• 27:37
  And
• 27:38
  here
• 27:38
  when
• 27:39
  I
• 27:39
  go
• 27:39
  and
• 27:40
  have
• 27:41
  the
• 27:41
  real
• 27:42
  honor
• 27:42
  and
• 27:42
  privilege
• 27:43
  to
• 27:43
  visit
• 27:43
  with
• 27:44
  these
• 27:44
  camps,
• 27:45
  there
• 27:45
  they
• 27:45
  are.
• 27:46
  They're
• 27:46
  like
• 27:46
  going
• 27:46
  down
• 27:47
  zip
• 27:47
  lines.
• 27:47
  They're
• 27:48
  playing
• 27:48
  in
• 27:48
  the
• 27:49
  pool.
• 27:49
  They're
• 27:50
  doing
• 27:50
  pranks
• 27:50
  with
• 27:51
  their
• 27:51
  counselors
• 27:52
  like
• 27:53
  a
• 27:53
  camp.
• 27:53
  And,
• 27:53
  you
• 27:54
  know,
• 27:54
  honestly,
• 27:54
  when
• 27:55
  you
• 27:55
  walk
• 27:55
  into
• 27:55
  these
• 27:55
  camps,
• 27:56
  you
• 27:56
  don't
• 27:56
  realize
• 27:57
  that
• 27:57
  these
• 27:57
  kids
• 27:58
  have
• 27:58
  cancer
• 27:59
  in
• 27:59
  mission
• 28:00
  with
• 28:00
  cancer,
• 28:01
  and
• 28:02
  how
• 28:02
  this
• 28:03
  camp
• 28:04
  environment
• 28:05
  really
• 28:06
  helps
• 28:07
  them
• 28:07
  and
• 28:07
  supports
• 28:08
  them
• 28:08
  and
• 28:09
  gives
• 28:09
  them
• 28:09
  community
• 28:10
  so
• 28:11
  that
• 28:11
  they
• 28:11
  can
• 28:11
  be
• 28:11
  with
• 28:12
  other
• 28:12
  kids,
• 28:13
  that
• 28:14
  they
• 28:14
  don't
• 28:14
  have
• 28:14
  to
• 28:14
  explain
• 28:15
  the
• 28:15
  situation
• 28:16
  to
• 28:16
  them.
• 28:17
  And
• 28:18
  these
• 28:18
  camps
• 28:19
  are
• 28:19
  doing
• 28:20
  more
• 28:20
  programs
• 28:21
  now.
• 28:21
  They
• 28:21
  are
• 28:23
  providing
• 28:24
  actually
• 28:24
  camping
• 28:25
  programs
• 28:25
  for
• 28:26
  those
• 28:26
  kids
• 28:26
  that
• 28:26
  can't
• 28:27
  get
• 28:27
  to
• 28:27
  that.
• 28:28
  So
• 28:28
  do
• 28:28
  a
• 28:29
  camp
• 28:29
  in
• 28:29
  the
• 28:29
  blocks
• 28:30
  here.
• 28:31
  They
• 28:31
  do
• 28:31
  sibling
• 28:32
  camps
• 28:32
  for
• 28:32
  the
• 28:33
  brothers
• 28:33
  and
• 28:33
  sisters
• 28:34
  of
• 28:35
  the
• 28:35
  children
• 28:36
  that
• 28:37
  have
• 28:37
  cancer,
• 28:38
  siblings
• 28:38
  that
• 28:39
  have
• 28:39
  cancer.
• 28:40
  And
• 28:40
  the
• 28:41
  parents
• 28:41
  and
• 28:41
  the
• 28:42
  families.
• 28:42
  They
• 28:42
  do
• 28:43
  family
• 28:43
  retreats
• 28:44
  for
• 28:44
  the
• 28:44
  families
• 28:45
  to
• 28:45
  be
• 28:45
  able
• 28:45
  to
• 28:45
  get
• 28:46
  together
• 28:46
  or
• 28:46
  just
• 28:47
  the
• 28:47
  moms
• 28:47
  to
• 28:47
  get
• 28:48
  the
• 28:48
  dads
• 28:48
  to
• 28:49
  get
• 28:49
  together.
• 28:50
  And
• 28:50
  they're
• 28:51
  also
• 28:52
  going
• 28:52
  into
• 28:53
  schools
• 28:53
  and
• 28:53
  doing
• 28:53
  school
• 28:54
  outreach.
• 28:54
  They're
• 28:55
  doing
• 28:55
  in
• 28:56
  hospital
• 28:56
  camping
• 28:57
  programs
• 28:58
  and
• 28:58
  going
• 28:59
  to
• 28:59
  the
• 28:59
  pediatric
• 29:00
  oncology
• 29:00
  clinic.
• 29:01
  So,
• 29:02
  you
• 29:02
  know,
• 29:02
  this
• 29:02
  is
• 29:02
  the
• 29:03
  way.
• 29:03
  There's
• 29:03
  so
• 29:03
  much
• 29:04
  more
• 29:04
  that
• 29:04
  we
• 29:05
  can
• 29:05
  do
• 29:05
  and
• 29:06
  want
• 29:06
  to
• 29:06
  do
• 29:06
  to
• 29:07
  help
• 29:07
  them,
• 29:08
  you
• 29:08
  know,
• 29:08
  with
• 29:08
  their
• 29:09
  innovative
• 29:09
  camping
• 29:10
  programs.
• 29:10
  Again,
• 29:11
  just
• 29:12
  everyone's
• 29:12
  support
• 29:13
  is
• 29:13
  so
• 29:13
  appreciated.
• 29:14
  All
• 29:14
  right,
• 29:15
  I'm
• 29:15
  going
• 29:15
  to
• 29:15
  throw
• 29:15
  a
• 29:15
  little
• 29:15
  bit
• 29:15
  of
• 29:15
  a
• 29:15
  curve
• 29:16
  to
• 29:16
  you
• 29:16
  because
• 29:16
  I
• 29:16
  don't
• 29:16
  prep
• 29:17
  my
• 29:17
  questions.
• 29:17
  Right.
• 29:17
  I'm
• 29:18
  interested
• 29:18
  in
• 29:18
  something
• 29:18
  you
• 29:19
  said
• 29:19
  about
• 29:19
  what's
• 29:19
  next.
• 29:20
  Right.
• 29:20
  So
• 29:21
  other
• 29:21
  than
• 29:21
  sending
• 29:22
  more
• 29:22
  kids
• 29:22
  to
• 29:22
  camp,
• 29:23
  because
• 29:23
  we
• 29:23
  all
• 29:24
  want
• 29:24
  to
• 29:24
  do
• 29:24
  that,
• 29:24
  right?
• 29:25
  If
• 29:25
  you
• 29:26
  had
• 29:26
  $5
• 29:26
  million
• 29:27
  tomorrow.
• 29:29
  Oh,
• 29:29
  wow,
• 29:30
  that's
• 29:30
  such
• 29:30
  a
• 29:30
  great
• 29:30
  question.
• 29:31
  Right.
• 29:31
  I
• 29:32
  think,
• 29:33
  you
• 29:33
  know,
• 29:33
  our
• 29:33
  goal
• 29:34
  is
• 29:34
  any
• 29:34
  of
• 29:35
  the
• 29:35
  COCA
• 29:36
  camps
• 29:37
  that
• 29:37
  apply.
• 29:37
  We
• 29:38
  want
• 29:38
  to
• 29:38
  be
• 29:38
  able
• 29:38
  to
• 29:38
  fund
• 29:39
  them,
• 29:39
  and
• 29:39
  we
• 29:39
  have
• 29:40
  done
• 29:40
  that
• 29:40
  to
• 29:40
  some
• 29:40
  level,
• 29:41
  be
• 29:41
  able
• 29:42
  to
• 29:42
  continue
• 29:43
  to
• 29:43
  do
• 29:43
  that.
• 29:43
  But
• 29:43
  I
• 29:43
  think
• 29:44
  a
• 29:44
  big
• 29:44
  part
• 29:44
  of
• 29:44
  it
• 29:45
  is
• 29:45
  some
• 29:45
  of
• 29:45
  these
• 29:45
  innovative
• 29:46
  things
• 29:46
  that
• 29:46
  the
• 29:47
  camps
• 29:47
  want
• 29:47
  to
• 29:48
  be
• 29:48
  able
• 29:48
  to
• 29:48
  do.
• 29:49
  So
• 29:50
  they're
• 29:50
  looking
• 29:50
  at,
• 29:51
  you
• 29:51
  know,
• 29:53
  we
• 29:53
  were
• 29:54
  talking
• 29:54
  the
• 29:54
  other
• 29:54
  day,
• 29:55
  and
• 29:55
  if
• 29:55
  you
• 29:55
  think
• 29:55
  about
• 29:57
  how
• 29:57
  a
• 29:57
  child
• 29:58
  has
• 29:58
  to
• 29:58
  step
• 29:58
  out
• 29:58
  of
• 29:59
  their
• 29:59
  own
• 29:59
  life,
• 30:00
  out
• 30:00
  of
• 30:00
  reality,
• 30:01
  for
• 30:01
  the
• 30:01
  period
• 30:01
  of
• 30:02
  time
• 30:02
  that
• 30:02
  they
• 30:02
  have
• 30:02
  an
• 30:02
  illness,
• 30:03
  right?
• 30:03
  So
• 30:04
  they
• 30:04
  don't
• 30:04
  get
• 30:05
  that
• 30:05
  socialization.
• 30:06
  They
• 30:06
  don't
• 30:06
  get
• 30:06
  to
• 30:07
  be
• 30:07
  a
• 30:07
  kid.
• 30:07
  They
• 30:08
  don't
• 30:08
  learn
• 30:08
  how
• 30:08
  to
• 30:09
  interact
• 30:09
  that
• 30:09
  way.
• 30:10
  And
• 30:10
  these
• 30:10
  camps
• 30:10
  are
• 30:11
  working
• 30:11
  on.
• 30:11
  There's.
• 30:12
  There
• 30:12
  are
• 30:12
  some
• 30:12
  camps
• 30:13
  that
• 30:13
  are
• 30:13
  working
• 30:13
  on
• 30:15
  redeveloping
• 30:16
  social
• 30:16
  skills
• 30:17
  and
• 30:17
  looking
• 30:17
  at
• 30:17
  the
• 30:18
  new
• 30:18
  ways
• 30:18
  to
• 30:18
  be
• 30:18
  able
• 30:18
  to
• 30:18
  do
• 30:19
  this.
• 30:19
  We
• 30:20
  all
• 30:20
  know
• 30:20
  as
• 30:20
  campground
• 30:21
  owners
• 30:22
  that
• 30:22
  capital
• 30:22
  investments
• 30:23
  are
• 30:23
  huge
• 30:24
  things
• 30:24
  that
• 30:24
  are
• 30:24
  needed
• 30:25
  as
• 30:25
  well.
• 30:25
  And
• 30:25
  so
• 30:26
  at
• 30:26
  this
• 30:26
  point,
• 30:26
  we're
• 30:27
  able
• 30:27
  to
• 30:27
  do
• 30:27
  some
• 30:28
  small
• 30:28
  capital
• 30:29
  grants
• 30:29
  as
• 30:29
  well
• 30:30
  to
• 30:30
  the
• 30:30
  campgrounds,
• 30:31
  but
• 30:31
  would
• 30:31
  love
• 30:31
  the
• 30:32
  opportunity
• 30:32
  to
• 30:32
  be
• 30:32
  able
• 30:32
  to
• 30:33
  deepen
• 30:33
  that
• 30:33
  and
• 30:33
  to
• 30:34
  do
• 30:34
  even
• 30:34
  more.
• 30:35
  We'd
• 30:35
  love
• 30:36
  to
• 30:36
  be
• 30:36
  able
• 30:36
  to
• 30:36
  provide,
• 30:37
  you
• 30:37
  know,
• 30:37
  the
• 30:38
  physical
• 30:38
  equipment
• 30:38
  that
• 30:39
  they
• 30:39
  need.
• 30:40
  One
• 30:40
  of
• 30:41
  the
• 30:41
  things
• 30:41
  that.
• 30:42
  One
• 30:42
  of
• 30:42
  the
• 30:42
  many
• 30:42
  things
• 30:43
  that
• 30:43
  I'm
• 30:43
  proud
• 30:44
  of
• 30:44
  is
• 30:44
  that
• 30:45
  we
• 30:45
  support
• 30:45
  these
• 30:46
  camps
• 30:47
  basic
• 30:47
  operations
• 30:48
  here.
• 30:49
  I
• 30:50
  came
• 30:50
  from
• 30:50
  my
• 30:50
  previous
• 30:51
  career.
• 30:51
  I
• 30:52
  actually
• 30:52
  lived
• 30:52
  off
• 30:53
  of
• 30:53
  grant
• 30:53
  funding.
• 30:54
  And,
• 30:55
  you
• 30:55
  know,
• 30:56
  that
• 30:56
  grant
• 30:56
  funding
• 30:57
  didn't
• 30:57
  go
• 30:57
  to
• 30:58
  the
• 30:58
  program.
• 30:59
  It
• 30:59
  didn't
• 30:59
  go
• 30:59
  to
• 30:59
  basic
• 31:00
  operations.
• 31:01
  And
• 31:02
  that's
• 31:02
  what
• 31:02
  we
• 31:02
  do.
• 31:03
  We
• 31:03
  support
• 31:04
  these
• 31:04
  camps
• 31:05
  basic
• 31:05
  operations.
• 31:07
  And
• 31:07
  costs
• 31:07
  are
• 31:08
  going
• 31:08
  up.
• 31:09
  It
• 31:09
  costs.
• 31:11
  And
• 31:11
  even
• 31:12
  though
• 31:12
  that
• 31:12
  the
• 31:12
  majority
• 31:13
  of
• 31:13
  the
• 31:14
  people
• 31:14
  that
• 31:15
  run
• 31:15
  these
• 31:15
  camps
• 31:16
  are
• 31:16
  volunteers
• 31:17
  that
• 31:17
  come
• 31:18
  in,
• 31:18
  and
• 31:18
  particularly
• 31:19
  the
• 31:19
  medical
• 31:19
  staff,
• 31:20
  which
• 31:20
  is
• 31:20
  extraordinary.
• 31:22
  All
• 31:22
  these
• 31:22
  camps
• 31:23
  are
• 31:23
  medically
• 31:24
  supervised,
• 31:25
  and
• 31:25
  the
• 31:25
  medical
• 31:26
  teams
• 31:26
  that
• 31:26
  come
• 31:26
  in
• 31:27
  to
• 31:27
  support
• 31:27
  these
• 31:28
  kids
• 31:28
  so
• 31:29
  that
• 31:29
  the
• 31:29
  parents
• 31:29
  can
• 31:30
  drop
• 31:30
  them
• 31:30
  off
• 31:30
  with
• 31:31
  their
• 31:31
  medicines,
• 31:31
  their
• 31:32
  chemotherapy,
• 31:33
  and
• 31:33
  whatever
• 31:33
  else
• 31:34
  they
• 31:34
  need,
• 31:35
  they
• 31:35
  are
• 31:35
  all
• 31:35
  showing
• 31:35
  up
• 31:36
  as
• 31:36
  volunteers.
• 31:37
  But
• 31:37
  still
• 31:38
  the
• 31:38
  costs
• 31:39
  are
• 31:39
  going
• 31:39
  up
• 31:40
  for
• 31:40
  these
• 31:40
  camps
• 31:40
  to
• 31:41
  run.
• 31:41
  So
• 31:42
  we
• 31:42
  just
• 31:43
  need
• 31:43
  to
• 31:43
  be
• 31:43
  able
• 31:43
  to.
• 31:44
  We
• 31:44
  will
• 31:45
  always
• 31:45
  be
• 31:45
  committed
• 31:46
  to
• 31:46
  supporting
• 31:46
  their
• 31:47
  operations.
• 31:49
  And
• 31:49
  with
• 31:49
  that,
• 31:50
  we'd
• 31:50
  like
• 31:50
  to
• 31:50
  help
• 31:51
  them
• 31:51
  do
• 31:51
  more
• 31:51
  as
• 31:52
  Jamie.
• 31:53
  So
• 31:53
  as
• 31:53
  we
• 31:53
  think
• 31:54
  about
• 31:54
  how
• 31:55
  do
• 31:55
  we
• 31:55
  do
• 31:55
  that,
• 31:56
  A
• 31:56
  big
• 31:56
  dream
• 31:57
  that
• 31:57
  the
• 31:57
  board
• 31:57
  has
• 31:58
  that
• 31:58
  we've
• 31:58
  recently
• 31:59
  discussed
• 31:59
  is
• 31:59
  creating
• 31:59
  an
• 32:00
  endowment
• 32:00
  and
• 32:00
  being
• 32:01
  able
• 32:01
  to
• 32:01
  do
• 32:01
  that
• 32:01
  to
• 32:02
  fund
• 32:02
  care
• 32:03
  camps
• 32:03
  in
• 32:03
  perpetuity
• 32:04
  to
• 32:04
  continue
• 32:05
  to
• 32:05
  have
• 32:05
  that
• 32:06
  income
• 32:06
  come
• 32:07
  in,
• 32:07
  you
• 32:07
  know,
• 32:07
  and
• 32:08
  that's
• 32:08
  something
• 32:09
  that
• 32:09
  we
• 32:09
  can
• 32:09
  do.
• 32:10
  We
• 32:10
  believe
• 32:10
  we
• 32:10
  can
• 32:11
  do
• 32:11
  that,
• 32:11
  especially
• 32:12
  with
• 32:12
  the
• 32:12
  backing
• 32:13
  of
• 32:13
  this
• 32:14
  yellow
• 32:14
  family
• 32:15
  and
• 32:15
  beyond.
• 32:16
  You
• 32:16
  know,
• 32:16
  we're
• 32:16
  not.
• 32:17
  Walk
• 32:17
  away
• 32:18
  will
• 32:18
  always
• 32:18
  be
• 32:19
  a
• 32:19
  trusted
• 32:19
  legacy
• 32:20
  partner.
• 32:20
  We're
• 32:20
  reaching
• 32:21
  outside
• 32:22
  to
• 32:22
  more
• 32:23
  outdoor
• 32:24
  hospitality
• 32:24
  industries,
• 32:25
  more
• 32:26
  RV
• 32:26
  partners,
• 32:27
  medical
• 32:29
  groups
• 32:29
  in
• 32:29
  pharma.
• 32:33
  Pharma,
• 32:33
  Big
• 32:33
  pharma.
• 32:34
  I
• 32:34
  was
• 32:34
  like,
• 32:34
  what
• 32:35
  does
• 32:35
  that
• 32:35
  work?
• 32:36
  Yeah.
• 32:37
  So
• 32:37
  I
• 32:37
  think
• 32:37
  that
• 32:37
  there
• 32:38
  are
• 32:38
  ways
• 32:38
  that
• 32:38
  we
• 32:38
  can
• 32:39
  continue
• 32:39
  to
• 32:39
  do
• 32:39
  that
• 32:40
  as
• 32:40
  we
• 32:40
  diversify
• 32:41
  our
• 32:41
  board
• 32:41
  and
• 32:41
  bring
• 32:41
  in
• 32:42
  new
• 32:42
  resources.
• 32:43
  It's
• 32:43
  a
• 32:43
  really
• 32:44
  exciting
• 32:44
  opportunity
• 32:45
  to
• 32:45
  see
• 32:45
  what
• 32:45
  all
• 32:45
  of
• 32:45
  those
• 32:46
  folks
• 32:46
  bring.
• 32:47
  And
• 32:47
  of
• 32:47
  course,
• 32:48
  you
• 32:48
  know,
• 32:49
  a
• 32:49
  really
• 32:50
  great
• 32:50
  thing
• 32:50
  that's
• 32:50
  coming
• 32:50
  up
• 32:51
  very
• 32:51
  soon
• 32:51
  too,
• 32:51
  is
• 32:52
  giving
• 32:52
  Tuesday,
• 32:52
  which
• 32:53
  is
• 32:53
  a
• 32:53
  great
• 32:53
  opportunity
• 32:54
  to
• 32:54
  be
• 32:55
  able
• 32:55
  to
• 32:55
  give.
• 32:55
  It's
• 32:56
  an
• 32:56
  international
• 32:57
  day
• 32:57
  designated
• 32:57
  spec
• 32:58
  specifically
• 32:58
  to
• 32:58
  giving.
• 32:58
  And
• 32:59
  so
• 32:59
  that's
• 33:00
  coming
• 33:00
  up
• 33:00
  the
• 33:00
  first
• 33:01
  Tuesday
• 33:01
  in
• 33:01
  December.
• 33:02
  And
• 33:02
  we
• 33:03
  would
• 33:03
  love
• 33:03
  to
• 33:03
  just
• 33:04
  ask
• 33:04
  you
• 33:04
  all
• 33:04
  to
• 33:04
  think
• 33:05
  about
• 33:05
  care
• 33:05
  camps
• 33:06
  on
• 33:06
  that
• 33:06
  particular
• 33:07
  day.
• 33:08
  I
• 33:08
  would
• 33:08
  love
• 33:08
  to
• 33:09
  ask
• 33:09
  them
• 33:09
  all
• 33:09
  to
• 33:09
  donate
• 33:10
  today.
• 33:10
  And
• 33:10
  then
• 33:10
  again,
• 33:11
  on
• 33:11
  giving
• 33:11
  to
• 33:11
  you.
• 33:15
  That'S
• 33:16
  Coming
• 33:16
  from
• 33:16
  your
• 33:16
  checkbook.
• 33:25
  Interested
• 33:26
  in
• 33:26
  two
• 33:27
  things,
• 33:27
  right?
• 33:27
  Like
• 33:27
  tell
• 33:27
  us
• 33:27
  a
• 33:28
  little
• 33:28
  bit
• 33:28
  about
• 33:28
  your
• 33:28
  campground
• 33:29
  first
• 33:29
  and
• 33:29
  kind
• 33:30
  of
• 33:30
  what
• 33:30
  goes
• 33:30
  into
• 33:30
  that,
• 33:31
  and
• 33:31
  then
• 33:31
  we'll
• 33:31
  dive
• 33:32
  into
• 33:32
  the
• 33:32
  rising
• 33:33
  sun.
• 33:33
  Just
• 33:33
  teach
• 33:33
  us
• 33:33
  about
• 33:35
  our
• 33:36
  journey
• 33:36
  with
• 33:36
  KOA
• 33:37
  Started
• 33:38
  six
• 33:38
  years
• 33:38
  ago.
• 33:39
  We,
• 33:40
  my
• 33:40
  wife
• 33:41
  and
• 33:41
  I
• 33:41
  have
• 33:41
  been
• 33:41
  campers
• 33:42
  our
• 33:42
  entire
• 33:43
  life.
• 33:44
  Our
• 33:44
  kids
• 33:44
  grew
• 33:44
  up
• 33:45
  camping
• 33:45
  with
• 33:46
  us,
• 33:46
  took
• 33:47
  them
• 33:47
  all
• 33:47
  over
• 33:47
  the
• 33:47
  country.
• 33:48
  And
• 33:49
  2017,
• 33:50
  we
• 33:50
  found
• 33:51
  an
• 33:51
  area
• 33:51
  of
• 33:51
  north
• 33:52
  Georgia
• 33:52
  that
• 33:52
  we
• 33:52
  love,
• 33:53
  the
• 33:53
  Blue
• 33:53
  Ridge
• 33:53
  Mountains.
• 33:55
  Found
• 33:55
  a
• 33:55
  piece
• 33:56
  of
• 33:56
  property
• 33:56
  that's
• 33:56
  on
• 33:57
  a
• 33:57
  pristine
• 33:57
  trout
• 33:58
  spring
• 33:59
  and
• 33:59
  in
• 34:00
  an
• 34:00
  area
• 34:00
  that
• 34:00
  we
• 34:00
  wanted
• 34:01
  to
• 34:01
  retire.
• 34:02
  We
• 34:03
  purchased
• 34:03
  the
• 34:03
  property,
• 34:04
  went
• 34:04
  through
• 34:04
  the
• 34:04
  design
• 34:05
  process,
• 34:06
  built
• 34:07
  Blue
• 34:07
  Ridge
• 34:07
  to
• 34:08
  KOA
• 34:08
  River.
• 34:08
  KOA
• 34:09
  Everything
• 34:10
  involved
• 34:10
  with
• 34:10
  that
• 34:11
  was
• 34:11
  challenging
• 34:12
  from
• 34:12
  all
• 34:13
  the
• 34:13
  work
• 34:14
  associated
• 34:14
  with
• 34:15
  building
• 34:15
  something
• 34:16
  the
• 34:16
  ground
• 34:16
  up.
• 34:17
  But
• 34:17
  also
• 34:17
  it
• 34:18
  was
• 34:18
  just
• 34:18
  prior
• 34:18
  to
• 34:19
  Covid,
• 34:20
  we
• 34:21
  had
• 34:21
  to
• 34:21
  complete
• 34:21
  our
• 34:21
  construction
• 34:22
  during
• 34:23
  COVID
• 34:23
  challenges
• 34:24
  and
• 34:25
  during
• 34:26
  COVID
• 34:26
  interestingly
• 34:27
  enough,
• 34:28
  so
• 34:28
  many
• 34:29
  people
• 34:29
  that
• 34:29
  could
• 34:29
  not
• 34:30
  travel
• 34:31
  outside
• 34:31
  the
• 34:31
  country
• 34:32
  or
• 34:32
  on
• 34:32
  cruise
• 34:32
  ships
• 34:33
  or
• 34:33
  airlines
• 34:34
  chose
• 34:34
  to
• 34:34
  get
• 34:34
  into
• 34:35
  the
• 34:35
  camping
• 34:37
  experience
• 34:38
  they
• 34:39
  purchased.
• 34:39
  Campers
• 34:40
  for
• 34:40
  the
• 34:40
  first
• 34:40
  time,
• 34:41
  decided
• 34:42
  to
• 34:42
  camp
• 34:43
  for
• 34:43
  the
• 34:43
  first
• 34:43
  time.
• 34:44
  If
• 34:45
  it
• 34:45
  was
• 34:45
  not
• 34:46
  for
• 34:46
  KOA
• 34:47
  that
• 34:48
  helped
• 34:48
  support
• 34:48
  us
• 34:49
  and
• 34:49
  get
• 34:49
  us
• 34:49
  through
• 34:50
  the
• 34:50
  construction
• 34:51
  and
• 34:51
  the
• 34:51
  opening
• 34:51
  of
• 34:52
  our
• 34:52
  campground,
• 34:52
  we
• 34:52
  would
• 34:53
  not
• 34:53
  be
• 34:54
  in
• 34:54
  a
• 34:54
  position
• 34:54
  we
• 34:55
  are
• 34:55
  today
• 34:55
  to
• 34:55
  receive
• 34:56
  the
• 34:56
  Rising
• 34:56
  Star
• 34:57
  award.
• 34:58
  And
• 34:58
  we're
• 34:58
  so
• 34:58
  appreciative
• 34:59
  of
• 34:59
  the
• 34:59
  support
• 35:00
  they
• 35:00
  gave
• 35:00
  us.
• 35:01
  Our
• 35:01
  first
• 35:02
  weekend
• 35:03
  that
• 35:03
  we
• 35:04
  opened,
• 35:04
  we
• 35:04
  were
• 35:04
  full.
• 35:06
  We
• 35:06
  opened
• 35:06
  in
• 35:06
  August.
• 35:08
  Our
• 35:08
  computer
• 35:09
  software
• 35:09
  system
• 35:09
  opened
• 35:10
  August
• 35:10
  17th.
• 35:11
  Labor
• 35:11
  Day.
• 35:12
  Two
• 35:12
  weeks
• 35:12
  later,
• 35:13
  94
• 35:14
  sites
• 35:14
  were
• 35:14
  full
• 35:15
  and
• 35:16
  we
• 35:16
  had
• 35:16
  our
• 35:16
  hands
• 35:17
  full.
• 35:17
  We
• 35:17
  had
• 35:18
  no
• 35:18
  idea
• 35:18
  what
• 35:18
  it
• 35:18
  would
• 35:18
  take
• 35:19
  to
• 35:19
  staff
• 35:20
  and
• 35:20
  run
• 35:21
  a
• 35:21
  campground.
• 35:22
  It
• 35:22
  was
• 35:22
  a
• 35:23
  labor
• 35:23
  of
• 35:23
  love.
• 35:24
  My
• 35:25
  entire
• 35:25
  family
• 35:25
  was
• 35:26
  involved.
• 35:27
  My
• 35:27
  wife
• 35:27
  and
• 35:28
  children,
• 35:29
  now
• 35:29
  my
• 35:30
  daughter,
• 35:30
  who's
• 35:30
  our
• 35:30
  general
• 35:31
  manager.
• 35:33
  But
• 35:33
  again,
• 35:33
  today's
• 35:34
  Rising
• 35:35
  Star
• 35:35
  Award,
• 35:36
  we
• 35:36
  could
• 35:36
  not
• 35:36
  be
• 35:36
  more
• 35:37
  honored
• 35:37
  and
• 35:37
  appreciative
• 35:38
  of
• 35:39
  the
• 35:39
  support
• 35:39
  that
• 35:39
  KOA
• 35:40
  has
• 35:40
  given
• 35:40
  us.
• 35:40
  That's
• 35:41
  a
• 35:42
  true
• 35:42
  honor.
• 35:43
  And
• 35:43
  it's
• 35:44
  just
• 35:44
  a
• 35:44
  testament
• 35:45
  to
• 35:45
  not
• 35:46
  only
• 35:46
  all
• 35:46
  the
• 35:46
  hard
• 35:47
  work
• 35:47
  that
• 35:47
  we
• 35:47
  have
• 35:48
  put
• 35:48
  in
• 35:48
  our
• 35:48
  campground
• 35:49
  for
• 35:49
  the
• 35:49
  last
• 35:49
  five
• 35:50
  years
• 35:50
  to
• 35:52
  get
• 35:52
  it
• 35:52
  to
• 35:52
  the
• 35:53
  point
• 35:53
  where
• 35:53
  it's
• 35:54
  a
• 35:54
  top
• 35:54
  rated
• 35:55
  campground,
• 35:55
  one
• 35:55
  of
• 35:55
  the
• 35:56
  best
• 35:56
  rated
• 35:56
  campgrounds
• 35:57
  in
• 35:57
  Georgia.
• 35:58
  It's
• 35:58
  also
• 35:58
  a
• 35:58
  testament
• 35:59
  to
• 35:59
  KOA
• 36:00
  for
• 36:00
  the
• 36:00
  support
• 36:01
  they
• 36:01
  gave
• 36:01
  us
• 36:02
  in
• 36:02
  helping
• 36:02
  us
• 36:03
  succeed.
• 36:04
  They
• 36:04
  are
• 36:04
  very
• 36:05
  hands
• 36:06
  on,
• 36:06
  supportive
• 36:09
  franchisee.
• 36:10
  That
• 36:11
  franchisor
• 36:12
  that
• 36:12
  has
• 36:12
  just
• 36:12
  been
• 36:13
  a
• 36:13
  tremendous
• 36:13
  help
• 36:13
  to
• 36:14
  us.
• 36:14
  Again,
• 36:16
  we're
• 36:16
  grateful
• 36:16
  for
• 36:17
  this
• 36:17
  opportunity
• 36:18
  and
• 36:18
  we're
• 36:18
  excited
• 36:19
  about
• 36:19
  the
• 36:19
  future.
• 36:20
  And
• 36:21
  as
• 36:21
  was
• 36:21
  mentioned,
• 36:21
  we
• 36:23
  appreciative
• 36:23
  of
• 36:23
  Toby's
• 36:24
  comments
• 36:24
  today
• 36:25
  and
• 36:25
  of
• 36:26
  course
• 36:26
  appreciative
• 36:26
  of
• 36:27
  Mark,
• 36:28
  a
• 36:28
  friend
• 36:29
  and
• 36:29
  a
• 36:29
  member
• 36:29
  of
• 36:29
  our
• 36:29
  20
• 36:30
  group
• 36:30
  who's
• 36:31
  helped
• 36:31
  mentor
• 36:32
  us
• 36:32
  and
• 36:32
  help
• 36:32
  us
• 36:34
  continue
• 36:34
  to
• 36:35
  succeed
• 36:35
  as
• 36:36
  KOA
• 36:36
  campground
• 36:37
  owners.
• 36:39
  Again,
• 36:40
  we
• 36:40
  could
• 36:41
  not
• 36:41
  have
• 36:41
  done
• 36:41
  it
• 36:41
  without
• 36:42
  the
• 36:42
  support
• 36:42
  of
• 36:42
  the
• 36:42
  KOA
• 36:43
  family.
• 36:48
  They're
• 36:48
  the
• 36:48
  ones
• 36:49
  who
• 36:49
  do
• 36:49
  the
• 36:49
  day
• 36:49
  to
• 36:50
  day
• 36:50
  and
• 36:50
  do
• 36:50
  all
• 36:50
  the
• 36:50
  hands
• 36:51
  on
• 36:52
  and
• 36:53
  handle
• 36:53
  social
• 36:54
  media
• 36:54
  and
• 36:54
  everything
• 36:55
  associated
• 36:56
  what
• 36:57
  you
• 36:57
  have
• 36:57
  to
• 36:57
  do
• 36:57
  in
• 36:58
  today's
• 36:58
  world
• 36:58
  to
• 36:58
  be
• 36:59
  successful.
• 37:00
  We're
• 37:01
  excited
• 37:02
  and
• 37:02
  appreciative
• 37:02
  of
• 37:03
  the
• 37:04
  recognition
• 37:04
  today's
• 37:05
  Rising
• 37:05
  Star.
• 37:06
  I'd
• 37:07
  love
• 37:07
  to
• 37:07
  hear
• 37:07
  from
• 37:07
  each
• 37:07
  of
• 37:08
  you
• 37:08
  just
• 37:08
  one
• 37:08
  thing
• 37:09
  that
• 37:09
  you
• 37:09
  think
• 37:09
  really
• 37:09
  contributed
• 37:10
  to
• 37:11
  allowing
• 37:11
  you
• 37:11
  to
• 37:12
  win
• 37:12
  the
• 37:12
  Rising
• 37:12
  Star
• 37:13
  Wars.
• 37:14
  And
• 37:14
  then
• 37:14
  the
• 37:15
  second
• 37:15
  part
• 37:15
  is,
• 37:15
  is
• 37:16
  there
• 37:16
  a
• 37:16
  cheat
• 37:16
  code
• 37:16
  you
• 37:17
  can
• 37:17
  give
• 37:17
  the
• 37:17
  other
• 37:17
  campground?
• 37:18
  So
• 37:18
  they
• 37:18
  went
• 37:18
  next
• 37:19
  year.
• 37:21
  I
• 37:21
  think
• 37:22
  my,
• 37:24
  in
• 37:24
  my
• 37:25
  opinion
• 37:25
  the
• 37:25
  reason
• 37:26
  I
• 37:26
  think
• 37:26
  we
• 37:26
  were
• 37:27
  successful
• 37:27
  in
• 37:27
  winning
• 37:28
  the
• 37:28
  Rising
• 37:28
  Star
• 37:29
  was
• 37:29
  our
• 37:30
  NPS
• 37:30
  score,
• 37:31
  customer
• 37:32
  service
• 37:33
  score.
• 37:34
  We
• 37:34
  have
• 37:35
  worked
• 37:36
  tirelessly
• 37:36
  from
• 37:37
  the
• 37:37
  time
• 37:37
  we
• 37:37
  opened
• 37:38
  to
• 37:38
  make
• 37:38
  sure
• 37:39
  that
• 37:39
  we
• 37:39
  had
• 37:40
  as
• 37:40
  good
• 37:40
  a
• 37:41
  customer
• 37:41
  service
• 37:42
  score
• 37:43
  as
• 37:43
  possible
• 37:44
  the
• 37:44
  nps.
• 37:45
  And
• 37:46
  every
• 37:46
  year
• 37:46
  we
• 37:47
  try
• 37:47
  to
• 37:47
  figure
• 37:47
  out
• 37:47
  what
• 37:48
  we
• 37:48
  can
• 37:48
  do
• 37:48
  to
• 37:48
  improve
• 37:49
  our
• 37:49
  customer
• 37:49
  service.
• 37:50
  It
• 37:50
  starts
• 37:50
  with
• 37:51
  great
• 37:52
  staff,
• 37:52
  good
• 37:52
  people,
• 37:53
  good
• 37:53
  management
• 37:54
  and
• 37:55
  keeping
• 37:55
  our
• 37:55
  NPS
• 37:56
  score
• 37:56
  above
• 37:57
  90.
• 37:58
  We
• 37:58
  were
• 37:58
  at
• 37:58
  94.
• 37:59
  This
• 37:59
  last
• 37:59
  quarter
• 38:00
  is
• 38:01
  a
• 38:01
  critical
• 38:02
  part
• 38:03
  and
• 38:03
  I
• 38:03
  think
• 38:04
  that's
• 38:04
  helped
• 38:04
  us
• 38:04
  a
• 38:04
  great
• 38:05
  deal.
• 38:06
  I
• 38:07
  would
• 38:07
  say
• 38:08
  most
• 38:08
  definitely
• 38:08
  it's
• 38:09
  treating.
• 38:09
  People
• 38:09
  the
• 38:10
  way
• 38:10
  you
• 38:10
  want
• 38:10
  to
• 38:10
  be.
• 38:10
  Treated,
• 38:11
  especially
• 38:12
  in
• 38:12
  the
• 38:12
  outdoor
• 38:13
  hospitality
• 38:13
  industry.
• 38:14
  You
• 38:14
  never
• 38:14
  know
• 38:14
  who's
• 38:14
  going
• 38:15
  to
• 38:15
  come
• 38:15
  in
• 38:15
  to
• 38:15
  your
• 38:16
  campground.
• 38:17
  And
• 38:17
  so
• 38:17
  if
• 38:18
  you
• 38:18
  can
• 38:18
  greet
• 38:18
  them
• 38:18
  and
• 38:19
  you
• 38:19
  can
• 38:19
  build
• 38:19
  a
• 38:19
  rapport
• 38:20
  with
• 38:20
  them
• 38:20
  and
• 38:21
  you
• 38:21
  can
• 38:21
  bring
• 38:21
  them
• 38:22
  back
• 38:22
  to
• 38:22
  your
• 38:22
  campground
• 38:23
  and
• 38:23
  make
• 38:23
  them
• 38:23
  part
• 38:23
  of
• 38:23
  your
• 38:24
  family,
• 38:24
  especially
• 38:25
  your
• 38:25
  staff.
• 38:26
  If
• 38:26
  you
• 38:26
  treat
• 38:27
  them
• 38:27
  the
• 38:27
  way
• 38:28
  you
• 38:28
  want
• 38:28
  to
• 38:28
  be
• 38:29
  treated,
• 38:29
  they
• 38:29
  want
• 38:29
  to
• 38:30
  come
• 38:30
  and
• 38:30
  they
• 38:30
  want
• 38:30
  to
• 38:30
  work
• 38:31
  for
• 38:31
  you.
• 38:31
  And
• 38:32
  so
• 38:32
  we've
• 38:32
  been
• 38:32
  able
• 38:32
  to
• 38:33
  do
• 38:33
  that
• 38:33
  over
• 38:33
  the
• 38:33
  past
• 38:34
  four
• 38:34
  years.
• 38:35
  And
• 38:36
  it's
• 38:36
  really
• 38:36
  something
• 38:37
  fun
• 38:37
  that
• 38:38
  we
• 38:38
  were
• 38:38
  honored
• 38:38
  by
• 38:38
  this
• 38:39
  today.
• 38:41
  I'm
• 38:42
  going
• 38:42
  to
• 38:42
  say
• 38:42
  that
• 38:42
  we
• 38:43
  were
• 38:43
  successful
• 38:44
  because
• 38:44
  my
• 38:45
  husband
• 38:45
  is
• 38:46
  brilliant
• 38:47
  with
• 38:47
  vision.
• 38:48
  He
• 38:49
  saw
• 38:49
  the
• 38:49
  park.
• 38:50
  He
• 38:50
  saw
• 38:50
  it
• 38:50
  from
• 38:50
  the
• 38:50
  first
• 38:51
  time
• 38:51
  he
• 38:51
  saw
• 38:51
  the
• 38:51
  property.
• 38:52
  He
• 38:52
  called
• 38:52
  me
• 38:52
  and
• 38:52
  said,
• 38:53
  there's
• 38:53
  a
• 38:53
  beautiful
• 38:54
  piece
• 38:54
  of
• 38:54
  property
• 38:54
  in.
• 38:55
  He
• 38:56
  took
• 38:56
  me
• 38:56
  there
• 38:56
  and
• 38:56
  I
• 38:56
  said,
• 38:57
  what?
• 38:57
  And
• 38:58
  it
• 38:58
  is
• 38:58
  beautiful
• 38:59
  the
• 38:59
  way
• 38:59
  he
• 39:00
  was
• 39:00
  able
• 39:00
  to
• 39:00
  grade
• 39:00
  the
• 39:01
  land
• 39:01
  and
• 39:01
  create
• 39:01
  and
• 39:02
  build.
• 39:02
  And
• 39:03
  it
• 39:03
  is,
• 39:03
  it's
• 39:04
  beautiful.
• 39:05
  I
• 39:05
  have
• 39:05
  to
• 39:05
  thank
• 39:06
  my
• 39:06
  daughter
• 39:06
  because
• 39:07
  she
• 39:07
  was
• 39:07
  caught
• 39:07
  up
• 39:07
  in
• 39:08
  that
• 39:08
  Covid
• 39:08
  during
• 39:09
  her
• 39:09
  masters
• 39:10
  in
• 39:10
  Asheville
• 39:11
  and
• 39:12
  Covid
• 39:12
  hit
• 39:12
  and
• 39:13
  she
• 39:13
  lost
• 39:13
  her
• 39:13
  job,
• 39:13
  she
• 39:14
  lost
• 39:14
  her.
• 39:15
  She
• 39:16
  put
• 39:17
  everything
• 39:17
  online
• 39:17
  and
• 39:18
  so
• 39:18
  she
• 39:18
  had
• 39:18
  to
• 39:18
  come
• 39:19
  home.
• 39:19
  And
• 39:19
  I
• 39:19
  was
• 39:19
  like,
• 39:19
  you
• 39:20
  come
• 39:20
  home
• 39:20
  every
• 39:20
  weekend
• 39:21
  to
• 39:21
  help
• 39:21
  us
• 39:22
  with
• 39:22
  the
• 39:22
  park,
• 39:22
  so
• 39:23
  why
• 39:23
  don't
• 39:23
  you
• 39:23
  just
• 39:24
  take
• 39:24
  over
• 39:24
  as
• 39:24
  general
• 39:25
  manager?
• 39:25
  I
• 39:25
  had
• 39:25
  been
• 39:25
  general
• 39:26
  manager
• 39:26
  for
• 39:26
  the
• 39:26
  first
• 39:27
  year
• 39:27
  and
• 39:27
  a
• 39:27
  half,
• 39:27
  and
• 39:28
  she
• 39:28
  knew
• 39:29
  the
• 39:29
  media
• 39:29
  like
• 39:30
  she's
• 39:30
  a
• 39:30
  media
• 39:31
  quiz.
• 39:32
  And
• 39:32
  so
• 39:33
  she
• 39:33
  kind
• 39:34
  of
• 39:34
  side
• 39:34
  by
• 39:35
  side
• 39:35
  trained
• 39:35
  for
• 39:35
  about
• 39:35
  a
• 39:36
  year
• 39:36
  and
• 39:36
  a
• 39:36
  half.
• 39:36
  And
• 39:37
  she
• 39:38
  knows
• 39:38
  what
• 39:38
  she's
• 39:38
  doing.
• 39:39
  So
• 39:39
  why
• 39:39
  would
• 39:39
  I
• 39:39
  stand
• 39:40
  in
• 39:40
  the
• 39:40
  way?
• 39:41
  I
• 39:41
  think
• 39:41
  thirdly,
• 39:42
  the
• 39:42
  reason
• 39:42
  we're
• 39:42
  successful,
• 39:43
  well,
• 39:43
  there's
• 39:43
  probably
• 39:43
  more
• 39:44
  reasons
• 39:44
  thirdly,
• 39:45
  because
• 39:45
  of
• 39:45
  our
• 39:46
  staff.
• 39:46
  We
• 39:46
  have
• 39:46
  some
• 39:47
  staff
• 39:47
  members
• 39:47
  that
• 39:47
  have
• 39:48
  been
• 39:48
  with
• 39:48
  us
• 39:48
  since
• 39:48
  we
• 39:49
  opened,
• 39:49
  and
• 39:50
  they
• 39:50
  know
• 39:51
  it
• 39:51
  is
• 39:51
  all
• 39:51
  about
• 39:52
  heart
• 39:52
  and
• 39:52
  it
• 39:53
  is
• 39:53
  all
• 39:53
  about
• 39:53
  accommodating
• 39:55
  what
• 39:55
  they
• 39:55
  need
• 39:55
  at
• 39:56
  the
• 39:56
  time.
• 39:58
  There
• 39:58
  they
• 39:58
  are.
• 40:00
  We
• 40:00
  try
• 40:00
  to
• 40:00
  accommodate
• 40:01
  that
• 40:01
  the
• 40:01
  best
• 40:01
  we
• 40:02
  can.
• 40:02
  And
• 40:02
  that's
• 40:02
  probably
• 40:03
  the
• 40:03
  most
• 40:03
  enjoyable
• 40:04
  part
• 40:04
  of
• 40:04
  the
• 40:04
  job.
• 40:05
  31
• 40:05
  years
• 40:06
  in
• 40:06
  the
• 40:06
  school
• 40:06
  system,
• 40:07
  I
• 40:07
  think
• 40:07
  my
• 40:08
  interaction
• 40:08
  with
• 40:08
  people
• 40:09
  is
• 40:09
  probably
• 40:10
  the
• 40:10
  most
• 40:10
  important.
• 40:11
  But
• 40:11
  the
• 40:12
  fourth
• 40:12
  reason
• 40:12
  we're
• 40:13
  successful
• 40:13
  and
• 40:13
  probably
• 40:14
  the
• 40:14
  first
• 40:14
  and
• 40:14
  foremost
• 40:15
  reason
• 40:16
  successful
• 40:17
  is
• 40:17
  because
• 40:17
  of
• 40:17
  the
• 40:17
  guests
• 40:18
  that
• 40:18
  come.
• 40:19
  Not
• 40:19
  only
• 40:19
  did
• 40:19
  they
• 40:20
  enjoy
• 40:20
  the
• 40:21
  park,
• 40:21
  but
• 40:21
  they
• 40:21
  share
• 40:22
  their
• 40:22
  enjoyment.
• 40:23
  And
• 40:24
  it's
• 40:24
  nice
• 40:25
  to
• 40:25
  always
• 40:25
  be
• 40:26
  there
• 40:26
  when
• 40:26
  people
• 40:26
  get
• 40:27
  there.
• 40:27
  We
• 40:27
  call
• 40:27
  every
• 40:27
  day
• 40:28
  a
• 40:28
  Friday
• 40:29
  because
• 40:30
  everybody's
• 40:30
  coming
• 40:31
  in
• 40:31
  on
• 40:31
  vacation,
• 40:31
  they're
• 40:32
  having
• 40:32
  fun.
• 40:33
  It's
• 40:33
  nice
• 40:33
  to
• 40:33
  see
• 40:34
  our
• 40:34
  return
• 40:34
  guests.
• 40:35
  From
• 40:35
  the
• 40:36
  very
• 40:36
  beginning,
• 40:36
  we've
• 40:36
  had
• 40:37
  return
• 40:37
  guests,
• 40:38
  people
• 40:39
  that
• 40:39
  live
• 40:39
  in
• 40:39
  that
• 40:40
  one
• 40:40
  hour
• 40:40
  to
• 40:40
  one
• 40:40
  and
• 40:41
  a
• 40:41
  half
• 40:41
  hour
• 40:41
  radius.
• 40:43
  And
• 40:43
  it's
• 40:43
  just
• 40:44
  a
• 40:44
  pleasure
• 40:44
  to
• 40:45
  be
• 40:45
  able
• 40:45
  to
• 40:45
  look
• 40:45
  at
• 40:46
  names
• 40:46
  on
• 40:46
  the
• 40:47
  roster
• 40:47
  for
• 40:48
  the
• 40:48
  day
• 40:48
  and
• 40:48
  say,
• 40:48
  oh,
• 40:49
  they're
• 40:49
  coming
• 40:49
  back.
• 40:49
  That's
• 40:50
  amazing.
• 40:51
  So
• 40:51
  there's
• 40:52
  lots
• 40:52
  of
• 40:52
  pans
• 40:53
  in
• 40:53
  the
• 40:53
  pot.
• 40:54
  We
• 40:54
  are
• 40:54
  very
• 40:54
  humbled
• 40:55
  about
• 40:55
  winning
• 40:56
  the
• 40:56
  rising
• 40:56
  star.
• 40:57
  As
• 40:58
  I
• 40:58
  said,
• 40:58
  I'm
• 40:58
  a
• 40:58
  former
• 40:59
  teacher
• 40:59
  administrator
• 41:00
  in
• 41:00
  the
• 41:00
  school
• 41:01
  system,
• 41:01
  so
• 41:01
  100
• 41:02
  plus
• 41:02
  is
• 41:02
  always
• 41:03
  my
• 41:03
  goal.
• 41:04
  I
• 41:04
  think
• 41:05
  this
• 41:05
  was
• 41:05
  the
• 41:05
  best.
• 41:07
  One
• 41:08
  more
• 41:08
  question
• 41:08
  for
• 41:08
  you
• 41:08
  guys
• 41:09
  and
• 41:09
  then
• 41:09
  I'm
• 41:09
  going
• 41:09
  to
• 41:09
  go
• 41:09
  around
• 41:09
  the
• 41:10
  room
• 41:10
  after
• 41:10
  this.
• 41:10
  And
• 41:10
  I'd
• 41:10
  like
• 41:11
  to
• 41:11
  know,
• 41:11
  and
• 41:11
  recognizing
• 41:12
  this
• 41:12
  answer
• 41:12
  might
• 41:13
  change
• 41:13
  from
• 41:13
  all
• 41:13
  of
• 41:13
  you.
• 41:13
  We're
• 41:13
  going
• 41:14
  to
• 41:14
  wrap
• 41:14
  up
• 41:14
  the
• 41:14
  show.
• 41:15
  Given
• 41:15
  that
• 41:15
  we're
• 41:15
  only
• 41:15
  halfway
• 41:16
  through
• 41:16
  the
• 41:16
  conference,
• 41:17
  what's
• 41:18
  one
• 41:18
  thing
• 41:18
  you
• 41:18
  think
• 41:18
  you've
• 41:19
  seen
• 41:19
  so
• 41:19
  far
• 41:19
  that
• 41:20
  you
• 41:20
  will
• 41:21
  take
• 41:21
  home
• 41:21
  and
• 41:21
  immediately
• 41:22
  put
• 41:22
  into
• 41:22
  action
• 41:22
  that
• 41:23
  you
• 41:23
  respected
• 41:23
  businesses
• 41:24
  or
• 41:24
  care
• 41:24
  camps
• 41:24
  or
• 41:25
  something
• 41:25
  like
• 41:25
  that?
• 41:25
  Right.
• 41:26
  For
• 41:26
  you
• 41:26
  guys,
• 41:27
  though,
• 41:27
  we
• 41:27
  talked,
• 41:28
  Mark,
• 41:28
  talk
• 41:29
  about
• 41:29
  many
• 41:29
  people
• 41:30
  here
• 41:30
  about
• 41:30
  how
• 41:30
  KOA
• 41:31
  is
• 41:31
  one
• 41:31
  big
• 41:31
  family.
• 41:32
  I'm
• 41:32
  interested
• 41:33
  in
• 41:33
  hearing
• 41:33
  your
• 41:34
  perspective
• 41:34
  on
• 41:34
  the
• 41:34
  benefits
• 41:35
  of
• 41:36
  operating
• 41:36
  a
• 41:37
  generational
• 41:37
  campground.
• 41:39
  That
• 41:39
  I
• 41:40
  think
• 41:40
  my
• 41:41
  husband
• 41:41
  has
• 41:41
  owned
• 41:42
  multiple
• 41:42
  businesses
• 41:43
  of
• 41:43
  his
• 41:43
  own
• 41:43
  and
• 41:44
  we
• 41:44
  have
• 41:44
  two
• 41:45
  children.
• 41:45
  And
• 41:46
  when
• 41:46
  Allie
• 41:46
  showed
• 41:47
  interest
• 41:47
  in
• 41:48
  helping
• 41:49
  open
• 41:49
  the
• 41:49
  park,
• 41:50
  it
• 41:51
  is
• 41:51
  kind
• 41:51
  of
• 41:51
  a
• 41:51
  nice
• 41:52
  thing
• 41:52
  to
• 41:52
  be
• 41:53
  Able
• 41:53
  to
• 41:53
  have
• 41:53
  something
• 41:54
  to
• 41:54
  give
• 41:54
  down
• 41:55
  to
• 41:55
  your
• 41:55
  children.
• 41:57
  So
• 41:58
  that
• 41:58
  part
• 41:58
  has
• 41:59
  been
• 41:59
  very
• 41:59
  nice.
• 42:00
  In
• 42:00
  the
• 42:00
  very
• 42:01
  beginning,
• 42:01
  when
• 42:01
  my
• 42:01
  husband
• 42:02
  and
• 42:02
  I
• 42:02
  opened
• 42:02
  it,
• 42:02
  we
• 42:03
  talked
• 42:03
  about
• 42:03
  how
• 42:03
  long
• 42:03
  we
• 42:04
  do
• 42:04
  this.
• 42:04
  And
• 42:05
  now
• 42:05
  with
• 42:05
  Allie
• 42:06
  involved,
• 42:07
  it's
• 42:08
  not.
• 42:08
  How
• 42:08
  long
• 42:08
  we
• 42:08
  do
• 42:09
  this,
• 42:09
  it's
• 42:10
  forever.
• 42:11
  Could
• 42:11
  be
• 42:11
  an
• 42:11
  option.
• 42:12
  And
• 42:12
  we
• 42:13
  are
• 42:13
  amazed
• 42:14
  at
• 42:14
  the
• 42:15
  10
• 42:15
  year
• 42:15
  parks,
• 42:15
  20
• 42:16
  year
• 42:16
  parks,
• 42:16
  30
• 42:16
  year
• 42:17
  parks.
• 42:17
  But
• 42:17
  then
• 42:17
  you
• 42:17
  hear
• 42:18
  the
• 42:18
  40
• 42:18
  and
• 42:18
  50
• 42:18
  year
• 42:19
  parks.
• 42:19
  I
• 42:20
  think
• 42:20
  in
• 42:20
  the
• 42:20
  back
• 42:20
  of
• 42:20
  my
• 42:20
  mind
• 42:21
  maybe
• 42:22
  we
• 42:22
  make
• 42:22
  it
• 42:22
  to
• 42:22
  that.
• 42:22
  20
• 42:23
  years,
• 42:23
  30
• 42:23
  years.
• 42:24
  Because
• 42:24
  it's
• 42:25
  kind
• 42:25
  of
• 42:25
  neat
• 42:25
  to
• 42:26
  see.
• 42:26
  That
• 42:26
  matter.
• 42:31
  Having
• 42:32
  something
• 42:32
  that
• 42:32
  we
• 42:33
  literally
• 42:34
  built
• 42:34
  from
• 42:34
  the
• 42:34
  ground
• 42:35
  up,
• 42:35
  that
• 42:36
  we
• 42:36
  can
• 42:37
  continue
• 42:37
  to
• 42:37
  grow
• 42:38
  upon.
• 42:38
  And
• 42:39
  I
• 42:40
  can
• 42:40
  continue
• 42:40
  to
• 42:41
  build
• 42:42
  in
• 42:42
  20,
• 42:43
  30
• 42:43
  years.
• 42:44
  See,
• 42:44
  what
• 42:44
  we've
• 42:45
  come
• 42:45
  is
• 42:45
  a
• 42:46
  phenomenal
• 42:46
  thing.
• 42:47
  And
• 42:48
  being
• 42:48
  able
• 42:48
  to
• 42:48
  come
• 42:48
  to
• 42:48
  convention
• 42:49
  each
• 42:49
  year
• 42:49
  and
• 42:50
  network,
• 42:51
  meet
• 42:51
  new
• 42:51
  people,
• 42:52
  that's
• 42:52
  only
• 42:52
  going
• 42:52
  to
• 42:53
  push
• 42:53
  you
• 42:53
  forward
• 42:53
  in
• 42:54
  your
• 42:54
  business.
• 42:55
  Even
• 42:56
  if
• 42:56
  you're
• 42:56
  a
• 42:56
  multi
• 42:57
  generational,
• 42:57
  you're
• 42:58
  still
• 42:58
  going
• 42:58
  to
• 42:58
  pick
• 42:58
  up
• 42:58
  on
• 42:58
  things
• 42:59
  that
• 43:00
  one
• 43:00
  person
• 43:00
  in
• 43:01
  your
• 43:01
  family
• 43:01
  is.
• 43:01
  Not
• 43:01
  going
• 43:02
  to
• 43:02
  be
• 43:02
  thought
• 43:02
  of.
• 43:03
  So
• 43:03
  it's
• 43:03
  nice
• 43:03
  to
• 43:03
  come
• 43:04
  in
• 43:04
  to
• 43:04
  learn
• 43:04
  those
• 43:05
  things
• 43:05
  and
• 43:05
  to
• 43:06
  put
• 43:06
  those
• 43:06
  in
• 43:06
  astronauts
• 43:07
  campgrounds.
• 43:10
  I
• 43:10
  think
• 43:10
  it's
• 43:10
  a
• 43:11
  different
• 43:11
  world
• 43:11
  we
• 43:11
  live
• 43:11
  in
• 43:12
  today
• 43:12
  from
• 43:13
  when
• 43:13
  I
• 43:13
  was
• 43:14
  my
• 43:14
  daughter's
• 43:15
  age.
• 43:16
  I
• 43:16
  see
• 43:17
  the
• 43:18
  challenges
• 43:18
  of
• 43:18
  today
• 43:19
  and
• 43:19
  the
• 43:20
  challenges
• 43:20
  that
• 43:20
  young
• 43:20
  people
• 43:21
  today
• 43:21
  have
• 43:22
  getting
• 43:22
  into
• 43:22
  business,
• 43:23
  starting
• 43:23
  businesses.
• 43:25
  Seems
• 43:25
  there's
• 43:26
  so
• 43:26
  much
• 43:26
  more
• 43:26
  red
• 43:26
  tape,
• 43:27
  so
• 43:27
  much
• 43:27
  more
• 43:27
  regulation,
• 43:28
  so
• 43:28
  many
• 43:28
  hurdles.
• 43:30
  And
• 43:30
  nobody
• 43:31
  cares
• 43:31
  about
• 43:31
  your
• 43:31
  business
• 43:32
  more
• 43:33
  than
• 43:33
  you
• 43:34
  do
• 43:34
  because
• 43:34
  you
• 43:35
  own
• 43:35
  it
• 43:35
  and
• 43:36
  helped
• 43:37
  build
• 43:37
  it.
• 43:38
  But
• 43:38
  being
• 43:38
  able
• 43:39
  to
• 43:39
  pass
• 43:39
  down
• 43:40
  that
• 43:41
  ownership
• 43:42
  to
• 43:42
  someone
• 43:42
  that
• 43:42
  you
• 43:43
  know
• 43:43
  is
• 43:43
  going
• 43:43
  to
• 43:43
  care
• 43:44
  about
• 43:44
  it
• 43:44
  just
• 43:44
  as
• 43:44
  much
• 43:45
  as
• 43:45
  you
• 43:45
  do.
• 43:46
  But
• 43:46
  also
• 43:46
  give
• 43:47
  them
• 43:47
  an
• 43:47
  opportunity
• 43:49
  to
• 43:49
  pick
• 43:49
  something
• 43:50
  up
• 43:50
  and
• 43:50
  carry
• 43:50
  it
• 43:51
  forward
• 43:51
  that
• 43:52
  they
• 43:52
  wouldn't
• 43:52
  otherwise
• 43:53
  have.
• 43:53
  That
• 43:53
  opportunity
• 43:54
  is
• 43:55
  a
• 43:56
  special
• 43:56
  gift
• 43:56
  that
• 43:57
  we're
• 43:58
  excited
• 43:58
  to
• 43:58
  be
• 43:58
  able
• 43:58
  to
• 43:59
  give
• 43:59
  to
• 43:59
  her.
• 44:00
  And
• 44:02
  we're
• 44:02
  also
• 44:02
  going
• 44:02
  to
• 44:03
  benefit
• 44:03
  knowing
• 44:03
  that
• 44:04
  it's
• 44:04
  in
• 44:04
  good
• 44:04
  hands
• 44:04
  and
• 44:05
  somebody's
• 44:05
  going
• 44:05
  to
• 44:05
  care
• 44:05
  about
• 44:06
  it
• 44:06
  as
• 44:06
  much
• 44:06
  as
• 44:06
  we.
• 44:09
  Kevin,
• 44:09
  you're
• 44:10
  first.
• 44:11
  Oh,
• 44:11
  I
• 44:12
  was
• 44:12
  just
• 44:12
  reading
• 44:12
  my
• 44:12
  notes.
• 44:15
  No,
• 44:16
  for
• 44:16
  me,
• 44:16
  I
• 44:17
  really
• 44:17
  enjoyed
• 44:18
  the
• 44:18
  keynote
• 44:19
  yesterday
• 44:19
  with
• 44:19
  Ryan
• 44:20
  Esses
• 44:20
  and
• 44:21
  his
• 44:21
  focus
• 44:22
  on
• 44:22
  human
• 44:22
  centered
• 44:23
  leadership.
• 44:23
  And
• 44:23
  I
• 44:24
  went
• 44:24
  to
• 44:24
  a
• 44:24
  session
• 44:24
  afterwards.
• 44:25
  That's
• 44:26
  what
• 44:26
  all
• 44:26
  my
• 44:26
  notes
• 44:26
  have
• 44:27
  been
• 44:27
  about.
• 44:27
  And
• 44:28
  it
• 44:28
  was
• 44:28
  interesting
• 44:28
  because
• 44:29
  this
• 44:29
  has
• 44:30
  been
• 44:30
  something
• 44:30
  we've
• 44:30
  been
• 44:30
  trying
• 44:30
  to
• 44:31
  do
• 44:31
  for
• 44:31
  a
• 44:31
  while.
• 44:31
  Last
• 44:32
  a
• 44:32
  year
• 44:33
  ago,
• 44:33
  coming
• 44:33
  out
• 44:33
  of
• 44:34
  convention,
• 44:34
  we
• 44:35
  implemented
• 44:35
  our
• 44:35
  first
• 44:36
  company
• 44:36
  wide
• 44:37
  book
• 44:37
  club.
• 44:38
  And
• 44:38
  we
• 44:38
  all
• 44:38
  read
• 44:39
  Unreasonable
• 44:39
  Hospitality
• 44:41
  and
• 44:41
  we'd
• 44:41
  meet
• 44:41
  with
• 44:42
  all
• 44:42
  of
• 44:42
  our
• 44:42
  managers
• 44:42
  and
• 44:43
  our
• 44:43
  team
• 44:43
  once
• 44:43
  a
• 44:43
  week
• 44:44
  for
• 44:44
  about
• 44:44
  four
• 44:45
  or
• 44:45
  five
• 44:45
  months
• 44:46
  and
• 44:46
  everybody
• 44:46
  took
• 44:47
  Turns
• 44:47
  leading
• 44:48
  that
• 44:48
  chapter,
• 44:49
  that
• 44:49
  section
• 44:50
  and
• 44:50
  talking
• 44:50
  about
• 44:50
  what
• 44:51
  they
• 44:51
  learned.
• 44:51
  And
• 44:51
  we
• 44:51
  shared
• 44:52
  and
• 44:52
  it
• 44:52
  was
• 44:52
  incredible
• 44:53
  experience.
• 44:53
  So
• 44:54
  we
• 44:54
  decided
• 44:54
  to
• 44:54
  do
• 44:54
  that
• 44:55
  again
• 44:55
  this
• 44:55
  year.
• 44:56
  And
• 44:56
  we're
• 44:57
  reading
• 44:57
  Fans
• 44:57
  first,
• 44:58
  which
• 44:58
  is
• 44:58
  the
• 44:58
  book
• 44:58
  about
• 44:59
  the
• 44:59
  Savannah
• 44:59
  Bananas,
• 45:00
  which
• 45:00
  ironically
• 45:01
  enough
• 45:01
  is
• 45:01
  one
• 45:01
  of
• 45:02
  the
• 45:02
  things
• 45:02
  that
• 45:02
  Ryan
• 45:02
  talked
• 45:03
  about
• 45:03
  in
• 45:03
  the
• 45:03
  session
• 45:03
  yesterday.
• 45:05
  He
• 45:05
  was
• 45:05
  on
• 45:06
  the
• 45:06
  board
• 45:07
  of
• 45:07
  the
• 45:07
  Savannah
• 45:07
  Bananas
• 45:08
  and
• 45:09
  knows
• 45:09
  them
• 45:09
  very
• 45:10
  well.
• 45:10
  And
• 45:10
  so
• 45:11
  for
• 45:11
  us,
• 45:13
  the
• 45:13
  implementation
• 45:14
  is
• 45:14
  how
• 45:15
  do
• 45:15
  we
• 45:15
  take
• 45:15
  those
• 45:15
  concepts
• 45:16
  of
• 45:16
  building
• 45:16
  that
• 45:18
  empathetic
• 45:19
  leadership
• 45:20
  and
• 45:20
  what
• 45:20
  are
• 45:21
  the
• 45:21
  ways
• 45:21
  that
• 45:21
  we
• 45:21
  do
• 45:23
  our
• 45:23
  day
• 45:23
  to
• 45:24
  day
• 45:24
  of
• 45:25
  modeling
• 45:26
  the
• 45:26
  way
• 45:26
  that
• 45:26
  we
• 45:27
  want
• 45:27
  our
• 45:27
  people
• 45:28
  to
• 45:29
  interact
• 45:30
  with
• 45:30
  their
• 45:30
  guests,
• 45:30
  to
• 45:30
  behave
• 45:31
  and
• 45:31
  to
• 45:31
  operate?
• 45:32
  That
• 45:32
  means
• 45:32
  that
• 45:32
  we
• 45:32
  have
• 45:32
  to
• 45:32
  do
• 45:33
  it
• 45:33
  ourselves
• 45:33
  first.
• 45:34
  And
• 45:34
  then
• 45:35
  how
• 45:35
  do
• 45:35
  we
• 45:35
  coach
• 45:35
  them?
• 45:36
  How
• 45:36
  do
• 45:36
  we
• 45:36
  provide
• 45:37
  them
• 45:37
  with
• 45:37
  opportunities?
• 45:38
  So
• 45:38
  those
• 45:38
  are
• 45:38
  the
• 45:38
  things
• 45:39
  that
• 45:39
  we're
• 45:39
  taking
• 45:39
  away
• 45:39
  from
• 45:40
  this.
• 45:40
  And
• 45:40
  again
• 45:41
  with
• 45:41
  this
• 45:41
  whole
• 45:41
  idea,
• 45:43
  if
• 45:43
  we
• 45:43
  can
• 45:43
  get
• 45:44
  better
• 45:44
  at
• 45:44
  this
• 45:45
  at
• 45:45
  our
• 45:45
  corporate
• 45:46
  level,
• 45:47
  it's
• 45:47
  going
• 45:47
  to
• 45:48
  then
• 45:48
  impact
• 45:48
  all
• 45:49
  of
• 45:49
  the
• 45:49
  people
• 45:49
  on
• 45:49
  our
• 45:50
  team,
• 45:50
  which
• 45:50
  is
• 45:50
  going
• 45:50
  to
• 45:51
  help
• 45:51
  more
• 45:51
  people
• 45:51
  want
• 45:52
  to
• 45:52
  work
• 45:52
  with
• 45:52
  us
• 45:52
  and
• 45:53
  stay
• 45:53
  with
• 45:53
  us,
• 45:54
  which
• 45:54
  is
• 45:54
  then
• 45:55
  going
• 45:55
  to
• 45:55
  translate
• 45:56
  into
• 45:56
  the
• 45:56
  guest
• 45:57
  experience
• 45:57
  that
• 45:57
  all
• 45:58
  of
• 45:58
  our
• 45:58
  campers
• 45:58
  have.
• 45:59
  So
• 46:01
  that's
• 46:01
  not
• 46:01
  something
• 46:02
  new
• 46:02
  necessarily
• 46:03
  that
• 46:04
  we
• 46:04
  are
• 46:04
  taking
• 46:04
  away
• 46:05
  from
• 46:05
  this,
• 46:05
  but
• 46:05
  it's
• 46:05
  definitely
• 46:06
  the
• 46:06
  big
• 46:07
  thing
• 46:07
  that's
• 46:07
  kind
• 46:07
  of
• 46:07
  hit
• 46:08
  me
• 46:08
  as
• 46:08
  this
• 46:08
  needs
• 46:08
  to
• 46:09
  be
• 46:09
  a
• 46:10
  everyday
• 46:10
  thing
• 46:10
  that
• 46:11
  we,
• 46:11
  that
• 46:11
  we
• 46:11
  focus
• 46:12
  on.
• 46:18
  Well,
• 46:19
  you
• 46:19
  know,
• 46:19
  it's
• 46:19
  difficult
• 46:20
  for
• 46:20
  me
• 46:20
  because
• 46:20
  I
• 46:20
  don't
• 46:21
  actually
• 46:21
  own
• 46:21
  a
• 46:21
  park.
• 46:21
  You
• 46:22
  know,
• 46:22
  I
• 46:22
  just
• 46:22
  cover
• 46:22
  the
• 46:23
  industry.
• 46:23
  Although
• 46:23
  I
• 46:23
  come
• 46:23
  to
• 46:24
  these
• 46:24
  things.
• 46:24
  I
• 46:24
  think
• 46:24
  maybe
• 46:24
  I
• 46:24
  should
• 46:25
  get
• 46:25
  a.
• 46:25
  Park
• 46:25
  or,
• 46:26
  you
• 46:26
  know,
• 46:26
  we
• 46:26
  can
• 46:27
  help
• 46:27
  you.
• 46:27
  Yeah,
• 46:27
  yeah,
• 46:27
  you
• 46:28
  can
• 46:28
  help
• 46:28
  me.
• 46:30
  But
• 46:30
  you
• 46:30
  know,
• 46:30
  I
• 46:30
  think
• 46:30
  it
• 46:30
  just,
• 46:31
  you
• 46:31
  know,
• 46:32
  one
• 46:32
  of
• 46:32
  the
• 46:32
  things
• 46:32
  these
• 46:32
  conferences
• 46:33
  do
• 46:33
  is
• 46:33
  just
• 46:33
  help
• 46:34
  re
• 46:34
  energize
• 46:34
  people.
• 46:35
  And
• 46:35
  that's
• 46:35
  the
• 46:35
  goal
• 46:36
  is
• 46:36
  to
• 46:36
  like,
• 46:36
  make
• 46:36
  the
• 46:36
  park
• 46:37
  owners,
• 46:38
  you
• 46:38
  know,
• 46:38
  feel
• 46:38
  like,
• 46:39
  wow,
• 46:39
  it
• 46:39
  was
• 46:40
  a
• 46:40
  long
• 46:40
  summer,
• 46:41
  long
• 46:41
  year.
• 46:41
  But
• 46:42
  you
• 46:42
  can
• 46:42
  feel
• 46:42
  re
• 46:43
  energized,
• 46:43
  maybe
• 46:44
  get
• 46:44
  some
• 46:44
  new
• 46:44
  ideas,
• 46:45
  new
• 46:45
  things
• 46:45
  you
• 46:45
  can
• 46:46
  focus
• 46:46
  on.
• 46:46
  I
• 46:46
  think
• 46:46
  from
• 46:47
  my
• 46:47
  perspective,
• 46:48
  you
• 46:48
  know,
• 46:48
  that's
• 46:49
  kind
• 46:49
  of
• 46:49
  what
• 46:49
  it
• 46:49
  does
• 46:49
  for
• 46:49
  me
• 46:50
  too,
• 46:50
  is
• 46:50
  it
• 46:50
  just
• 46:50
  kind
• 46:50
  of
• 46:51
  makes
• 46:51
  me
• 46:51
  understand
• 46:52
  the
• 46:52
  industry.
• 46:53
  You
• 46:53
  know,
• 46:53
  I
• 46:53
  get
• 46:53
  to
• 46:54
  cover
• 46:54
  and
• 46:54
  we
• 46:54
  all
• 46:54
  get
• 46:55
  to
• 46:55
  work
• 46:55
  in
• 46:55
  and
• 46:55
  amazing
• 46:56
  people
• 46:57
  and
• 46:57
  maybe
• 46:57
  just,
• 46:58
  you
• 46:58
  know,
• 46:58
  refocus
• 46:58
  ideas
• 46:59
  for
• 46:59
  the
• 46:59
  new
• 47:00
  year
• 47:00
  on
• 47:00
  what,
• 47:01
  what
• 47:01
  to
• 47:01
  focus
• 47:02
  on,
• 47:02
  you
• 47:02
  know,
• 47:02
  as
• 47:03
  we
• 47:04
  do
• 47:04
  the
• 47:04
  magazine
• 47:05
  for
• 47:05
  2025
• 47:06
  and
• 47:06
  then,
• 47:06
  you
• 47:06
  know,
• 47:07
  just
• 47:07
  to
• 47:07
  hear
• 47:07
  things
• 47:07
  from
• 47:07
  like
• 47:08
  care
• 47:08
  camps
• 47:08
  foundation
• 47:09
  and
• 47:09
  the
• 47:09
  amazing
• 47:09
  work
• 47:10
  that
• 47:10
  they're
• 47:11
  doing
• 47:11
  and
• 47:11
  just,
• 47:11
  you
• 47:12
  know,
• 47:12
  hopefully
• 47:13
  we
• 47:13
  can
• 47:13
  find
• 47:13
  ways
• 47:13
  to
• 47:13
  support
• 47:14
  each
• 47:14
  other
• 47:14
  and
• 47:15
  the
• 47:15
  park
• 47:15
  owners
• 47:16
  have
• 47:16
  a
• 47:16
  great,
• 47:17
  great
• 47:17
  year
• 47:17
  so.
• 47:21
  Yeah,
• 47:22
  I
• 47:22
  will
• 47:23
  say,
• 47:23
  in
• 47:23
  addition
• 47:24
  to
• 47:24
  supporting
• 47:24
  Care
• 47:25
  Camps,
• 47:25
  what
• 47:26
  I
• 47:26
  love
• 47:26
  most
• 47:26
  about
• 47:27
  this
• 47:27
  industry,
• 47:27
  really,
• 47:28
  whether
• 47:28
  it's
• 47:29
  the
• 47:29
  sharing
• 47:29
  of
• 47:30
  ideas
• 47:30
  from
• 47:30
  operations
• 47:31
  or
• 47:31
  the
• 47:32
  connecting
• 47:32
  with
• 47:33
  our
• 47:33
  guests
• 47:34
  on
• 47:34
  a
• 47:34
  real
• 47:34
  human
• 47:35
  level,
• 47:35
  the
• 47:36
  mission
• 47:36
  of
• 47:37
  koas,
• 47:38
  connecting
• 47:38
  people
• 47:38
  with
• 47:38
  the
• 47:39
  outdoors
• 47:39
  and
• 47:39
  each
• 47:40
  other.
• 47:41
  And
• 47:43
  that
• 47:43
  really
• 47:44
  is
• 47:44
  what
• 47:44
  it
• 47:44
  all
• 47:44
  boils
• 47:45
  down
• 47:45
  to.
• 47:45
  As
• 47:45
  our
• 47:46
  guests
• 47:46
  come
• 47:46
  in,
• 47:47
  we're
• 47:47
  not
• 47:47
  just
• 47:47
  selling
• 47:48
  a
• 47:48
  campfire.
• 47:48
  We're
• 47:49
  not
• 47:49
  just
• 47:49
  selling
• 47:50
  the
• 47:50
  a
• 47:50
  30amp
• 47:51
  site
• 47:51
  or
• 47:51
  with
• 47:51
  the
• 47:52
  physical
• 47:52
  property
• 47:52
  on
• 47:53
  it.
• 47:53
  As
• 47:53
  nice
• 47:53
  as
• 47:53
  Poly
• 47:54
  furniture
• 47:54
  is,
• 47:55
  what
• 47:55
  we're
• 47:55
  selling
• 47:55
  is
• 47:55
  that
• 47:56
  experience
• 47:56
  that
• 47:57
  families
• 47:57
  and
• 47:58
  friends
• 47:58
  are
• 47:59
  enjoying
• 48:00
  outdoors,
• 48:01
  and
• 48:01
  they'll
• 48:02
  remember
• 48:02
  that
• 48:02
  well
• 48:03
  beyond
• 48:03
  the
• 48:03
  time
• 48:04
  frame
• 48:04
  that
• 48:05
  they're
• 48:05
  with
• 48:05
  us.
• 48:05
  And,
• 48:06
  you
• 48:06
  know,
• 48:06
  as
• 48:06
  a
• 48:07
  family
• 48:07
  within
• 48:08
  koa,
• 48:09
  we
• 48:09
  really
• 48:09
  get
• 48:10
  to
• 48:10
  encourage
• 48:10
  each
• 48:11
  other
• 48:11
  onto
• 48:11
  greatness,
• 48:12
  to
• 48:12
  fulfill
• 48:12
  that
• 48:12
  mission
• 48:13
  in
• 48:14
  space.
• 48:24
  You
• 48:24
  know,
• 48:25
  going
• 48:25
  home,
• 48:26
  I
• 48:26
  got
• 48:26
  to
• 48:26
  say
• 48:27
  that
• 48:27
  I.
• 48:28
  This
• 48:28
  really
• 48:28
  helps
• 48:29
  to
• 48:29
  fill
• 48:30
  my
• 48:30
  tank
• 48:30
  and
• 48:31
  our
• 48:31
  team's
• 48:31
  tank
• 48:32
  here
• 48:33
  of
• 48:33
  just
• 48:33
  interacting
• 48:34
  with
• 48:34
  all
• 48:35
  these
• 48:35
  very
• 48:36
  gracious
• 48:37
  campground
• 48:37
  owners.
• 48:38
  And
• 48:39
  I
• 48:39
  love
• 48:39
  it.
• 48:39
  They,
• 48:40
  you
• 48:40
  know,
• 48:40
  all
• 48:40
  week,
• 48:41
  they
• 48:41
  come
• 48:41
  up
• 48:41
  to
• 48:42
  us
• 48:42
  as
• 48:42
  they,
• 48:42
  hey,
• 48:43
  Gwen,
• 48:43
  you
• 48:43
  know,
• 48:44
  this
• 48:44
  is
• 48:44
  what
• 48:44
  we
• 48:44
  did
• 48:44
  at
• 48:45
  our
• 48:45
  campgrounds,
• 48:46
  like,
• 48:46
  wow,
• 48:46
  what
• 48:46
  a
• 48:46
  great
• 48:47
  idea.
• 48:47
  And
• 48:48
  Angie
• 48:48
  from
• 48:49
  Fancy
• 48:49
  Gap
• 48:50
  koa,
• 48:51
  that
• 48:51
  said,
• 48:52
  you
• 48:52
  know,
• 48:52
  we
• 48:53
  started
• 48:53
  this
• 48:53
  new
• 48:53
  thing.
• 48:54
  It's
• 48:54
  a
• 48:55
  date
• 48:55
  with
• 48:55
  the
• 48:55
  book
• 48:56
  here,
• 48:57
  and
• 48:57
  we
• 48:57
  wrap
• 48:57
  up
• 48:58
  books
• 48:58
  and
• 48:59
  then
• 48:59
  make
• 48:59
  a
• 49:00
  donation
• 49:00
  to
• 49:00
  Care
• 49:01
  Camps.
• 49:01
  And,
• 49:02
  you
• 49:02
  know,
• 49:03
  it
• 49:03
  was
• 49:03
  like,
• 49:03
  wow,
• 49:03
  what
• 49:04
  a
• 49:04
  great
• 49:04
  idea.
• 49:05
  And
• 49:05
  so
• 49:05
  we're
• 49:05
  just
• 49:06
  learning
• 49:06
  all
• 49:06
  these
• 49:07
  wonderful
• 49:07
  new
• 49:07
  creative
• 49:08
  ideas
• 49:09
  here
• 49:09
  that
• 49:09
  the
• 49:09
  campgrounds
• 49:10
  are
• 49:10
  coming
• 49:11
  up
• 49:11
  with
• 49:11
  the.
• 49:12
  In
• 49:12
  addition
• 49:13
  to
• 49:13
  the
• 49:13
  fundraising
• 49:14
  toolkit
• 49:14
  that
• 49:14
  we
• 49:15
  do
• 49:15
  have
• 49:15
  online@carecamps.org
• 49:18
  so,
• 49:19
  again,
• 49:20
  I'm
• 49:20
  just,
• 49:20
  you
• 49:21
  know,
• 49:21
  it's
• 49:21
  just
• 49:22
  the
• 49:22
  camaraderie
• 49:23
  and
• 49:23
  the
• 49:24
  partnership,
• 49:24
  and,
• 49:25
  yeah,
• 49:25
  we
• 49:26
  all
• 49:26
  work
• 49:27
  really
• 49:27
  hard,
• 49:27
  and,
• 49:28
  you
• 49:28
  know,
• 49:28
  we're
• 49:28
  a
• 49:28
  bit
• 49:29
  tired,
• 49:29
  and
• 49:29
  at
• 49:30
  the
• 49:30
  same
• 49:30
  time,
• 49:30
  our
• 49:31
  hearts
• 49:31
  are
• 49:31
  so
• 49:32
  full
• 49:32
  from
• 49:32
  all
• 49:33
  this,
• 49:33
  and
• 49:33
  that
• 49:34
  really
• 49:34
  keeps
• 49:34
  us
• 49:35
  going,
• 49:35
  and
• 49:36
  we're
• 49:36
  just
• 49:37
  really
• 49:37
  excited
• 49:38
  here
• 49:38
  for
• 49:38
  the
• 49:38
  new
• 49:39
  year.
• 49:42
  For
• 49:42
  me,
• 49:42
  I
• 49:42
  think
• 49:42
  that
• 49:43
  the
• 49:43
  key
• 49:43
  word,
• 49:44
  the
• 49:44
  key
• 49:44
  takeaway,
• 49:45
  is
• 49:45
  relationship.
• 49:46
  This
• 49:46
  whole
• 49:47
  week
• 49:47
  is
• 49:47
  a
• 49:48
  reminder
• 49:48
  about
• 49:48
  the
• 49:48
  relationships
• 49:49
  that
• 49:49
  I
• 49:50
  have
• 49:50
  in
• 49:50
  koa,
• 49:51
  the
• 49:51
  friendships
• 49:51
  that
• 49:52
  I
• 49:52
  have,
• 49:52
  the
• 49:52
  professional
• 49:53
  relationships,
• 49:54
  the
• 49:55
  relationships
• 49:56
  through
• 49:56
  Care
• 49:56
  Camps
• 49:57
  foundation,
• 49:58
  and
• 49:58
  the
• 49:58
  importance
• 49:59
  of
• 49:59
  those,
• 50:00
  the
• 50:00
  impact
• 50:00
  that
• 50:01
  we
• 50:01
  can
• 50:01
  have
• 50:01
  on
• 50:01
  one
• 50:02
  person
• 50:02
  that
• 50:02
  we
• 50:02
  don't
• 50:03
  even
• 50:03
  know
• 50:03
  or
• 50:03
  don't
• 50:04
  know
• 50:04
  that
• 50:04
  we're
• 50:04
  making.
• 50:05
  So
• 50:05
  on
• 50:06
  a
• 50:06
  personal
• 50:06
  level,
• 50:06
  I
• 50:07
  feel
• 50:07
  like
• 50:07
  that's
• 50:08
  something
• 50:08
  that
• 50:08
  I
• 50:08
  need
• 50:08
  to
• 50:08
  continue
• 50:09
  to
• 50:09
  focus
• 50:09
  on,
• 50:09
  is
• 50:10
  deepening
• 50:10
  those
• 50:10
  connections.
• 50:11
  But
• 50:11
  I
• 50:11
  think
• 50:11
  for
• 50:11
  Care
• 50:12
  Camps
• 50:12
  foundation
• 50:13
  as
• 50:13
  well,
• 50:13
  as
• 50:13
  we
• 50:13
  move
• 50:14
  forward,
• 50:14
  those
• 50:15
  are
• 50:15
  things
• 50:15
  that
• 50:15
  we're
• 50:15
  looking
• 50:15
  to
• 50:16
  do
• 50:16
  too,
• 50:16
  is
• 50:16
  to
• 50:17
  deepen
• 50:17
  and
• 50:18
  strengthen
• 50:18
  relationships
• 50:19
  with
• 50:19
  our
• 50:19
  donors,
• 50:20
  with
• 50:20
  our
• 50:20
  partners,
• 50:22
  with
• 50:22
  our
• 50:22
  camps.
• 50:24
  And
• 50:24
  I
• 50:24
  think
• 50:25
  that
• 50:25
  this
• 50:26
  setting
• 50:27
  is
• 50:27
  a
• 50:27
  perfect,
• 50:29
  perfect
• 50:29
  visualization
• 50:30
  that
• 50:31
  for
• 50:31
  me.
• 50:36
  Takeaways.
• 50:39
  There
• 50:40
  are
• 50:40
  several
• 50:40
  initiatives,
• 50:41
  like
• 50:41
  I
• 50:41
  said
• 50:41
  earlier,
• 50:42
  that
• 50:42
  KOA
• 50:43
  is
• 50:43
  going
• 50:43
  to
• 50:43
  institute
• 50:44
  and
• 50:44
  I
• 50:44
  can't
• 50:44
  wait
• 50:44
  till
• 50:44
  those
• 50:45
  come
• 50:45
  on
• 50:45
  board.
• 50:46
  But
• 50:46
  my
• 50:47
  husband
• 50:47
  and
• 50:47
  I
• 50:47
  sat
• 50:47
  through
• 50:49
  101,
• 50:50
  201
• 50:51
  and
• 50:51
  301
• 50:52
  of
• 50:52
  rate
• 50:53
  management.
• 50:53
  And
• 50:53
  so
• 50:54
  of
• 50:54
  course,
• 50:55
  while
• 50:55
  the
• 50:55
  relationships
• 50:56
  are
• 50:56
  hugely
• 50:56
  important
• 50:57
  and
• 50:57
  I
• 50:57
  think
• 50:57
  the
• 50:57
  biggest
• 50:58
  takeaways
• 50:58
  are
• 50:58
  always
• 50:58
  going
• 50:59
  to
• 50:59
  be
• 50:59
  from
• 50:59
  listening
• 50:59
  to
• 51:00
  others,
• 51:00
  we're
• 51:00
  going
• 51:00
  to
• 51:01
  walk
• 51:01
  back
• 51:01
  and
• 51:01
  look
• 51:02
  at
• 51:02
  our
• 51:02
  rates
• 51:02
  and
• 51:03
  figure
• 51:03
  out
• 51:03
  the
• 51:05
  pieces
• 51:05
  of
• 51:06
  rates.
• 51:06
  That
• 51:06
  we
• 51:06
  need
• 51:06
  to
• 51:07
  deal
• 51:07
  with.
• 51:09
  So
• 51:10
  one
• 51:10
  of
• 51:10
  my
• 51:10
  biggest
• 51:11
  takeaways
• 51:12
  is
• 51:12
  camp
• 51:12
  store
• 51:13
  design.
• 51:13
  We've
• 51:14
  been
• 51:14
  working
• 51:14
  on
• 51:15
  the
• 51:15
  past
• 51:15
  couple
• 51:15
  years
• 51:16
  to
• 51:16
  grow
• 51:16
  our
• 51:17
  ancillary
• 51:18
  revenue.
• 51:18
  And
• 51:19
  one
• 51:19
  of
• 51:19
  the
• 51:20
  things
• 51:20
  we
• 51:20
  are
• 51:20
  going
• 51:21
  to
• 51:21
  do
• 51:21
  when
• 51:21
  we
• 51:21
  get
• 51:21
  back
• 51:22
  is
• 51:22
  redesign
• 51:23
  the
• 51:23
  store
• 51:24
  so
• 51:24
  that
• 51:25
  the
• 51:26
  items
• 51:26
  people
• 51:27
  want
• 51:27
  to
• 51:27
  see
• 51:28
  are
• 51:29
  up
• 51:29
  front.
• 51:29
  The
• 51:29
  items
• 51:30
  they
• 51:30
  don't
• 51:30
  necessarily
• 51:31
  know
• 51:31
  they
• 51:31
  need,
• 51:32
  what
• 51:32
  they
• 51:32
  see.
• 51:34
  Those
• 51:34
  are
• 51:34
  going
• 51:34
  to
• 51:34
  be
• 51:34
  some
• 51:34
  of
• 51:34
  the
• 51:35
  items
• 51:35
  that
• 51:35
  we
• 51:35
  put
• 51:35
  up
• 51:35
  front
• 51:36
  in
• 51:36
  our
• 51:36
  store.
• 51:36
  So
• 51:36
  that
• 51:36
  was
• 51:36
  one
• 51:37
  of
• 51:37
  my
• 51:37
  biggest
• 51:38
  takeaways.
• 51:40
  So
• 51:41
  I
• 51:41
  probably
• 51:42
  have
• 51:42
  15
• 51:43
  pages
• 51:43
  of
• 51:43
  notes
• 51:44
  takeaways
• 51:44
  so
• 51:45
  far,
• 51:46
  I
• 51:46
  think
• 51:47
  the
• 51:48
  one
• 51:48
  that
• 51:48
  strikes
• 51:48
  me
• 51:49
  the
• 51:49
  most
• 51:49
  is
• 51:49
  the
• 51:49
  amount
• 51:50
  of
• 51:50
  data
• 51:51
  that
• 51:51
  KOA
• 51:52
  provides
• 51:53
  for
• 51:53
  us
• 51:53
  for
• 51:54
  our
• 51:54
  use.
• 51:55
  And
• 51:55
  the
• 51:55
  reports
• 51:56
  that
• 51:56
  they
• 51:56
  provide
• 51:56
  are
• 51:57
  amazing.
• 51:58
  If
• 51:59
  anything,
• 51:59
  I
• 52:00
  have
• 52:00
  dramatically
• 52:01
  underutilized
• 52:02
  the
• 52:03
  ability
• 52:04
  to
• 52:04
  analyze
• 52:05
  the
• 52:05
  data
• 52:05
  they
• 52:06
  provide
• 52:06
  us
• 52:07
  to
• 52:07
  better
• 52:08
  manage,
• 52:08
  better
• 52:08
  run
• 52:09
  our
• 52:09
  campground.
• 52:10
  So
• 52:11
  my
• 52:11
  biggest
• 52:12
  takeaway,
• 52:12
  I'm
• 52:13
  going
• 52:13
  to
• 52:13
  get
• 52:13
  much
• 52:13
  better
• 52:14
  at
• 52:14
  understanding
• 52:15
  the
• 52:15
  reports,
• 52:16
  generating
• 52:17
  reports
• 52:18
  that
• 52:18
  we
• 52:18
  need
• 52:18
  to
• 52:18
  make
• 52:19
  good
• 52:19
  business
• 52:19
  decisions.
• 52:20
  Because
• 52:21
  at
• 52:21
  the
• 52:21
  end
• 52:21
  of
• 52:21
  the
• 52:21
  day,
• 52:22
  yes,
• 52:22
  our
• 52:23
  goal
• 52:23
  is
• 52:24
  to
• 52:24
  provide
• 52:24
  an
• 52:25
  exceptional
• 52:26
  experience
• 52:26
  delivering
• 52:27
  people
• 52:28
  to
• 52:29
  the
• 52:29
  outdoors
• 52:30
  and
• 52:30
  the
• 52:30
  experience
• 52:30
  of
• 52:30
  being
• 52:31
  in
• 52:31
  the
• 52:31
  outdoors.
• 52:31
  But
• 52:32
  it
• 52:32
  still
• 52:32
  has
• 52:32
  to
• 52:33
  work.
• 52:33
  Business
• 52:33
  has
• 52:34
  to
• 52:34
  work
• 52:35
  financially.
• 52:35
  So
• 52:36
  we're
• 52:36
  going
• 52:36
  to
• 52:36
  work
• 52:36
  on
• 52:37
  both.
• 52:39
  All
• 52:39
  right,
• 52:39
  well,
• 52:39
  I'm
• 52:40
  excited
• 52:40
  to
• 52:40
  have
• 52:40
  my
• 52:40
  own
• 52:40
  takeaway
• 52:41
  here
• 52:41
  when
• 52:41
  I've
• 52:41
  been
• 52:42
  landed
• 52:42
  for
• 52:42
  more
• 52:42
  than
• 52:43
  an
• 52:43
  hour
• 52:43
  and
• 52:43
  can
• 52:43
  actually
• 52:44
  attend
• 52:44
  something.
• 52:44
  So
• 52:45
  maybe
• 52:45
  we'll
• 52:45
  update
• 52:45
  you
• 52:45
  on
• 52:46
  that
• 52:46
  a
• 52:46
  little
• 52:46
  later.
• 52:46
  But
• 52:46
  thank
• 52:46
  you
• 52:47
  guys
• 52:47
  for
• 52:47
  all
• 52:47
  joining
• 52:47
  us
• 52:47
  for
• 52:48
  another
• 52:48
  episode
• 52:48
  of
• 52:48
  MC
• 52:48
  Fireside
• 52:49
  Chats.
• 52:49
  I'll
• 52:49
  let
• 52:49
  you
• 52:49
  get
• 52:49
  back
• 52:50
  to
• 52:50
  your
• 52:50
  learning,
• 52:50
  back
• 52:51
  to
• 52:51
  all
• 52:51
  your
• 52:51
  takeaways.
• 52:52
  Really
• 52:52
  appreciate
• 52:52
  everybody
• 52:53
  being
• 52:53
  here.
• 52:53
  Your
• 52:53
  insights
• 52:54
  on
• 52:54
  discussion.
• 52:55
  I
• 52:55
  think
• 52:55
  it
• 52:55
  was
• 52:55
  a
• 52:55
  pretty
• 52:55
  good
• 52:55
  one.
• 52:56
  So
• 52:56
  I
• 52:56
  appreciate
• 52:57
  you
• 52:57
  guys
• 52:57
  and
• 52:57
  we'll
• 52:57
  see
• 52:57
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