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EP039 AI Is the Next Excel: Internal Builders, Token Economics & the CS Team of 2030
Jay and Jeff dig into what happens when everyone in the business can build software. They get into internal "forward-deployed" builders, why chat can't be the interface for agents, the $30K Claude bill that has CFOs paying attention, and Jay's questions for a "CS Team of 2030" exec session.
KEY TAKEAWAYS
AI is the next Excel: Building tools is moving out of IT and into the hands of operators, as long as guardrails come first.
Platform team + embedded builders: Central teams provide the secure "bowling lane"; loaned-out builders help each team ship what it needs.
Reimagine, don't iterate: Ask…
The skinny
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