"This Is a Calling, Not a Job" — 25 Years in Mission-Driven Leadership | Heath Einstein, TCU

Hart & Hustle Podcast · Apr 30, 2026 · 39m

Heath Einstein, Vice Provost for Enrollment Management at Texas Christian University, shares how his team uses data, AI, and radical hospitality to reach the communities most institutions have forgotten — and what 25 years of mission-driven leadership has taught him about earning trust at scale. In this conversation, you'll learn: ✅ How to use data personalization and AI to reach post-traditional audiences without losing human connection ✅ Why meeting your community "where they are, not where you are" changes everything about outreach and retention ✅ How to lead through a declining enrollment…