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Your Business Doesn't Need More Staff—It Needs This with Les Moir
Les Moir explores how business-level AI is transforming service-based small and medium businesses that have strong capability but hit a capacity and infrastructure plateau. They distinguish task-level AI (e.g., ChatGPT for emails, ads, and content, like upgrading from a hammer to a nail gun, but still requiring the owner’s time and skill) from business-level AI, systems that run core functions on your behalf, such as 24/7 call handling, instant follow-up, and reputation management. Les argues that missed calls and slow responses quietly erode revenue and lifetime client value, with data…
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