From Promised to Proven - Scaling Post-Sales Value Realization
In this episode of the Value Coffee Talk Podcast, Tom Pisello, the ROI Guy, is joined by Gaurav Sharma, Product Leader for Value Tools and AI Systems at ServiceNow, to explore one of the most important shifts in go-to-market strategy: post-sales value realization.
The discussion focuses on how organizations can move beyond selling value to actually proving it, using embedded product telemetry, instrumentation, and data-driven insights.
Gaurav shares a practical framework for operationalizing value across teams, aligning product metrics to business outcomes, and enabling customer success to…
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