Latest / Becker’s Healthcare Podcast / Albert L. Wright, Jr., President and Chief Executive Officer of West Virginia University Health System
Transcript
- 0:02- There's a small circle of people who truly
- 0:04- understand what it takes to lead a health
- 0:05- system right now. The decisions are enormous.
- 0:08- The variables are constantly shifting, and the stakes
- 0:11- of getting a call wrong don't stay contained.
- 0:14- That's not a complaint. It's a structural reality.
- 0:17- And it's why the most effective c suite
- 0:19- leaders are deliberate about where do they go
- 0:21- to pressure test their thinking.
- 0:22- Becker's fourteenth annual CEO and CFO roundtable
- 0:26- brings together more than 1,500
- 0:28- executive level attendees
- 0:30- and nearly 400 speakers for four days built
- 0:32- around growth, financial sustainability,
- 0:35- workforce strategy, and the leadership questions that don't
- 0:38- have easy answers.
- 0:39- Join us November second through the fifth in
- 0:41- Chicago.
- 0:42- For the agenda and event details,
- 0:45- visit beckershospitalreview.com
- 0:47- and click on the events tab in the
- 0:49- upper right.
- 0:51- This is Laura Dierdo with the Becker's Healthcare
- 0:54- podcast. I'm thrilled today to be joined by
- 0:56- Albert Wright junior, president and chief executive officer
- 0:58- at West Virginia University Health System. Albert, it's
- 1:01- a pleasure to have you on the podcast
- 1:02- today.
- 1:03- I'm excited to be here, Laura, and thank
- 1:05- you for the opportunity.
- 1:07- Absolutely. Now I'm looking forward to our conversation.
- 1:09- I know we're gonna talk a lot about
- 1:10- some of the great things you're doing at
- 1:12- West Virginia University Health System as well as
- 1:14- how you're thinking about the future. But before
- 1:16- before we do, can you tell us a
- 1:17- little bit more about yourself and your background?
- 1:20- Sure. You know, I've been I've had the
- 1:22- privilege of being the CEO of the WVU
- 1:24- Health System for twelve years now.
- 1:28- I'm a pharmacist by background, you know, and
- 1:31- and, you know, when you're young and think
- 1:32- about what you're gonna do, no one ever
- 1:34- says that you're gonna you know, no one
- 1:35- ever thinks they're gonna become the CEO of
- 1:37- a large academic health system. That just kinda
- 1:39- happens to you. And, you know, I started
- 1:41- out as I shared as a pharmacist and
- 1:43- became a pharmacy director and then, you know,
- 1:46- worked my way up into more general administration
- 1:49- and leadership. I
- 1:51- I previously held,
- 1:53- leadership positions at OhioHealth in Columbus and University
- 1:57- of Pittsburgh Medical Center in Pittsburgh. And as
- 2:00- I shared, I just hit my twelve year
- 2:02- point here in,
- 2:03- WVU Health System, which we often refer to
- 2:06- as WVU Medicine. And, I'm very excited about
- 2:09- the things we're doing here in the state
- 2:11- and the region to improve the health trajectory
- 2:14- of the of the population that we're privileged
- 2:16- to serve.
- 2:18- That's amazing to hear. You know, what an
- 2:20- important population you have. I can imagine there,
- 2:23- covers a a wide variety of communities and
- 2:25- people. So could you give us a quick
- 2:27- state of the union for where you're at
- 2:29- today? What has gone well this year, and
- 2:31- what are you focused on for the rest
- 2:32- of 2026?
- 2:34- Yeah. No.
- 2:35- Great question. So kind of, you know, we
- 2:38- we continue in a pretty significant growth mode,
- 2:41- both
- 2:42- organically
- 2:43- and inorganically.
- 2:44- So organically,
- 2:46- you know, we're investing well over a billion
- 2:48- dollars around the state right now to really
- 2:51- grow
- 2:52- the breadth and depth of our clinical services,
- 2:55- you know, starting at our our academic
- 2:58- medical center flagship here in Morgantown, 900 bed
- 3:01- hospital, Ruby Memorial, WVU hospitals.
- 3:04- You know, we are probably halfway through. I
- 3:06- just got a great tour of we're building
- 3:08- a new,
- 3:10- eye institute on campus, which will replace our
- 3:13- our previous eye institute and probably triple the
- 3:17- size
- 3:18- of the facility. We have the most comprehensive
- 3:22- eye institute here in the state and is
- 3:24- a significant regional player, which actually,
- 3:28- will make room for
- 3:30- a cancer hospital we intend to build on
- 3:32- campus here,
- 3:34- you know, sometime in the late,
- 3:36- would that will open in the early twenty
- 3:38- thirties. So we've got lots of growth here
- 3:40- in Morgantown, but all around the state. You
- 3:41- know, you go out to Berkeley Medical Center
- 3:44- in the Eastern Panhandle Estate, and we have,
- 3:47- about $200,000,000
- 3:48- of projects underway with expansions to both of
- 3:51- our hospitals out there.
- 3:52- We're building a new cancer institute in Wheeling,
- 3:54- a new cancer institute down in Princeton, West
- 3:57- Virginia,
- 3:58- and a new tower in Parkersburg, West Virginia.
- 4:00- So lots of breadth and depth organic growth,
- 4:03- Laura,
- 4:03- happening in the state. Inorganically,
- 4:06- you know, today we sit at 25 hospital
- 4:08- campuses,
- 4:09- you know,
- 4:11- in our health care system.
- 4:13- By the end of the year, by January
- 4:15- 1, we will actually add
- 4:17- seven hospital campuses. One more in West Virginia,
- 4:20- a small
- 4:21- pediatric behavioral health hospital in Wheeling, West Virginia.
- 4:24- The other six in Pennsylvania, you know, so
- 4:27- across the border.
- 4:29- Five of those coming from the Independence Health
- 4:31- System based in Greensburg, Pennsylvania,
- 4:34- and also one,
- 4:35- one critical access hospital. We're excited about Fulton
- 4:38- County Medical Center over, you know, more towards
- 4:40- Central Pennsylvania.
- 4:42- So, you know, our goal,
- 4:44- you know, we have a two part mission.
- 4:46- One is to improve the health trajectory
- 4:48- of the state of West Virginia and all
- 4:49- the surrounding areas we serve, and two is
- 4:51- to carry out the teaching objectives
- 4:54- of West Virginia University. And we really want
- 4:56- to be a top quartile academic health system
- 4:59- serving the region.
- 5:02- Well, that's amazing to hear and, you know,
- 5:03- really cool to understand and see,
- 5:06- where you're headed in terms of growth, being
- 5:09- able to invest so much in the different
- 5:10- facilities, make upgrades, and add services and more.
- 5:14- So that's really exciting to see. And, you
- 5:16- know,
- 5:17- what gives you the ability to,
- 5:20- embark on such growth efforts and those kinds
- 5:22- of things, especially in environment? I know so
- 5:24- many health systems and hospitals are are looking
- 5:27- at, you know,
- 5:28- tighter budgets than they have in the past
- 5:31- in in uncertain financial situations. So what did
- 5:33- you do in order to set up the
- 5:35- system to have this type of, flexibility to
- 5:37- keep growing and developing,
- 5:39- and put the right resources in the right
- 5:41- places to make the services work for your
- 5:44- communities? Oh, that's that's a wonderful question. And,
- 5:46- you know, there there's there's no magic bullet
- 5:49- other than, you know, your your revenues need
- 5:51- to be a little bit higher than your
- 5:53- expenses,
- 5:53- you know, in order to be able to
- 5:55- to make these three investments. But I I
- 5:57- like to remind people
- 5:59- that the WVU Health System was actually founded
- 6:03- by an act of the state legislature, the
- 6:05- West Virginia state legislature back in 1996
- 6:08- with the intention of always making sure,
- 6:11- you know, that we had a locally controlled
- 6:14- health care system. Because the
- 6:16- the belief of the legislature that time was
- 6:18- that if we always had a locally controlled
- 6:21- major health system,
- 6:23- we would be more likely to make investments
- 6:26- in
- 6:27- West Virginia health care and improving the health
- 6:29- of our population
- 6:31- than if our health care was controlled by
- 6:33- out of state entities. So when you you
- 6:35- know, and and obviously, we have to make
- 6:37- sure
- 6:38- that our revenues are over our expenses to
- 6:41- the point that we have, you know, adequate
- 6:43- days cash on hand,
- 6:45- you know, to to stay in the good
- 6:47- graces of our bondholders. We need to make
- 6:49- sure we have, you know, an enough
- 6:52- that we can reinvest in our people, in
- 6:54- our physical plants, and give them raises and
- 6:57- things like that. But, you know, once we
- 6:59- once we, you know, satisfy
- 7:02- those needs, Laura, then again, I go back
- 7:04- to that core mission and why we were
- 7:07- created by the state legislature, and that's to
- 7:09- make investments
- 7:10- in, you know, health care in the state
- 7:12- of West Virginia in this region. And when
- 7:15- you think about it,
- 7:17- the state of West Virginia is the only
- 7:19- entirely
- 7:20- Appalachian state in the country. Every all 55
- 7:23- counties are Appalachian.
- 7:25- And, you know, we really, you know,
- 7:27- don't have major population centers. Our largest city,
- 7:30- Charleston, is just under 50,000 people. So if
- 7:33- you think about it,
- 7:35- in many ways,
- 7:36- we are the definition of rural health care.
- 7:38- And, you know, we've embraced,
- 7:40- you know, the goal of being the
- 7:43- the, you know, one of, if not the
- 7:46- best rural health population,
- 7:48- health managing,
- 7:50- health care systems out there. And these investments
- 7:53- to give people,
- 7:54- you know, not only access to care, but
- 7:57- hopefully proactive investments
- 8:00- in the social determinants of health in,
- 8:03- you know, proactive investments in behavioral health, proactive
- 8:06- investments
- 8:07- in home monitoring and early disease detection.
- 8:10- We think that's exactly why we exist
- 8:14- as an organization.
- 8:15- So it's, you know, it's very blessed and
- 8:18- and gratifying to be able to make these
- 8:20- investments in breadth and depth to improve the
- 8:22- health trajectory of our population over time.
- 8:27- That's amazing to hear. And, you know, what
- 8:29- a great goal and philosophy and certainly important,
- 8:32- to be able to do that in your
- 8:33- own communities and then share with others as
- 8:35- well. I'm curious. When you look ahead, what
- 8:38- are some of the big headwinds that you're
- 8:39- keeping your eye on as well as, preparing
- 8:42- for in the coming year or so?
- 8:44- You know, another great question. I I, you
- 8:46- know, I I think we watch,
- 8:50- the same
- 8:51- challenges
- 8:52- that a lot of other health care systems
- 8:55- are watching. You know, there were some changes
- 8:58- in
- 8:59- the the so called one big beautiful bill
- 9:00- that, you know, potentially
- 9:03- adversely affect,
- 9:05- you know, our finances
- 9:06- and our reimbursement
- 9:08- and and those that are eligible
- 9:10- for,
- 9:11- you know, health care coverage. So we're watching
- 9:13- that like everyone else. We're watching,
- 9:15- you know, challenges to the three forty b
- 9:18- program
- 9:19- like everyone else. You know? So our if
- 9:22- you really think about it,
- 9:24- our entire
- 9:25- health care financing system in our country is
- 9:28- jokingly
- 9:29- somewhat held together with toothpicks and bubblegum. So
- 9:32- we'd love to see that be,
- 9:34- you know, more stable in the future,
- 9:37- you know, and make sure that we're being
- 9:39- reimbursed fairly for the great care we provide.
- 9:42- So those are things that that keep us,
- 9:45- you know, up at night a little bit,
- 9:47- but, like, everyone else has those same challenges.
- 9:50- The other interesting thing for us, though, is
- 9:52- just keeping up
- 9:54- with the amazing patient demand we had. As
- 9:56- I as I shared earlier, you know, we
- 9:58- have over $1,000,000,000
- 10:00- of construction projects,
- 10:02- you know, happening. We wanna make sure that
- 10:04- we've got the
- 10:05- the care in place in local communities where
- 10:08- people live to make sure we're able to
- 10:11- take great care of them. And I I
- 10:12- think we're doing that, and I'm blessed to,
- 10:14- you know, lead a team of over 40,000
- 10:17- people that are laser focused on on helping
- 10:20- make sure that their neighbors and their communities
- 10:23- get great care.
- 10:26- Absolutely. All of that. And, you know, and
- 10:28- thinking through all of those different things that
- 10:30- are are going on, you know, whether it's
- 10:32- HR one or three forty b program uncertainties.
- 10:35- I can imagine,
- 10:36- you know, a a lot to think about
- 10:39- and plan for, but at the same time,
- 10:40- you know, to your point at the beginning
- 10:42- of the conversation as well, a a lot
- 10:44- of exciting growth opportunities. Yeah. So could you
- 10:46- dig a little bit deeper there and, as
- 10:48- well? How are you,
- 10:50- thinking about growth and developing the next couple
- 10:52- of years and and then making sure you've
- 10:53- got the right team in place in order
- 10:55- to make it all happen?
- 10:57- Yeah. No. That's a wonderful, you know, thing
- 11:00- to talk about. And as I shared, you
- 11:02- know, we're growing clinically and our capabilities.
- 11:05- A lot of our focus, Laura, if you
- 11:06- remember,
- 11:07- we created our own provider sponsored health plan
- 11:10- called Peak Health a few years back, you
- 11:12- know, which is
- 11:13- a which is a joint venture with Marshall
- 11:15- Health Network down in Huntington, West Virginia and
- 11:18- Valley Health,
- 11:19- out in Winchester, Virginia,
- 11:21- two great partners.
- 11:23- And one of the neat things about Peak
- 11:25- Health is we really treat Peak as a
- 11:27- cost center rather than a profit center. And
- 11:30- that allows us
- 11:32- to to change reimbursement models, Laura, that move
- 11:35- us away from fee for service
- 11:38- and towards alternative payment models that incentivize
- 11:42- us as health care providers,
- 11:44- truly incentivize us as health care providers
- 11:47- to keep patients as healthy as possible
- 11:50- and in the lowest cost setting. And if
- 11:52- we're, you know and if you're incentivized
- 11:54- to stay financially healthy by keeping patients,
- 11:58- you know, healthy and in the lowest cost
- 12:00- setting, you know, that's exactly the type of
- 12:03- health care system
- 12:04- we wanna create. Right? I want a health
- 12:06- care system where people like Albert Wright and
- 12:09- other great leaders at W Medicine are saying,
- 12:11- how do I keep
- 12:13- patients healthy and in the lowest cost setting
- 12:15- and feel financially,
- 12:17- you know, secure and safe in doing that?
- 12:20- And that's where you start to make some
- 12:22- of those proactive investments, working with local public
- 12:25- health agencies,
- 12:27- investments in home monitoring, investments in the social
- 12:30- determinants of health. And that's where you really
- 12:33- start to change
- 12:34- the way you do things,
- 12:36- and you start to, you know, not only
- 12:39- be able to take great care of folks
- 12:40- who are acutely ill, but start to proactively,
- 12:44- you know, inject,
- 12:46- wellness and preventative medicine into everything you're doing.
- 12:49- We are spending a a disproportionate
- 12:52- amount of our time and energy
- 12:55- working through our children's hospital program
- 12:58- because, you know, as if if you make
- 13:00- sure your kids have a bright future
- 13:03- and you make sure those patients that are
- 13:05- in that, you know, age 15 to age
- 13:08- 18, if we can make sure
- 13:10- that we are are getting them into some
- 13:13- type of an educational
- 13:14- platform,
- 13:15- making sure they have caring adults in their
- 13:17- lives,
- 13:18- and making sure they realize that, hey,
- 13:20- if I eat well, if I stay in
- 13:22- good health, if I get a job with
- 13:24- a regular paycheck,
- 13:26- my life is going to be better. That's
- 13:28- how we believe you change the the long
- 13:32- term health trajectory of a state from a
- 13:34- state that's historically been one,
- 13:37- you know, that when you compare our our
- 13:39- health rankings to other states, you know, on
- 13:41- almost any metric, health, you know, heart disease,
- 13:44- diabetes, obesity,
- 13:45- addiction, sense of purpose, we're historically
- 13:48- between forty fifth and fiftieth. But we don't
- 13:50- wanna be between fortieth and fiftieth here in
- 13:52- West Virginia. We wanna be top quartiles. So
- 13:55- these are the types of investments
- 13:57- in our patients, especially those young patients that
- 14:00- we slowly
- 14:02- turn that dial
- 14:03- to become, not only a great place to
- 14:06- live and work and cheer for the mountaineers,
- 14:08- but to be a very healthy
- 14:10- population
- 14:11- as
- 14:12- well.
- 14:13- I love that. And, you know, it's such
- 14:15- a a clear understanding of how taking care
- 14:17- of that whole person and making sure there's
- 14:19- those resources, opportunities available for them to grow
- 14:22- not only,
- 14:24- within the hospital and their health journey, but
- 14:26- also just within,
- 14:28- the entire community. It seems like it really
- 14:31- makes a difference in being a leader in
- 14:32- that space. I know it isn't easy, but
- 14:34- it seems like a great investment to be
- 14:36- able to make, especially when you're looking at
- 14:38- the social determinants of health and everything else
- 14:40- that, goes into that wellness journey. You know,
- 14:43- it's it's not easy, but that's why we
- 14:45- get paid a nickel more. And believe me,
- 14:47- our patients deserve it.
- 14:49- Absolutely. I love that.
- 14:51- Well, before we wrap up here, I wanted
- 14:53- to ask you about leadership too. Who is
- 14:55- a leader that you admire really from any
- 14:57- industry and why?
- 14:59- Oh, jeez.
- 15:01- You know, I
- 15:02- I don't know that I have,
- 15:05- you know, one specific leader,
- 15:08- you know, that I would identify. There are
- 15:10- so many, you know, we're we're all reflections,
- 15:13- Laura, of our mentors in the places we've
- 15:15- worked at. And when it's your turn to
- 15:17- lead,
- 15:18- you know, I think you,
- 15:20- I think you try to take bits and
- 15:22- pieces in the really good things about those
- 15:25- people and places you've worked at, and you
- 15:27- try to emulate those, and you try to
- 15:29- avoid the blind spots. So I I think,
- 15:31- you know,
- 15:33- when I think of the collection of leaders,
- 15:35- I look up to you know, there are
- 15:37- folks that are great communicators.
- 15:39- There are folks that have
- 15:41- a strict
- 15:42- moral
- 15:43- compass,
- 15:44- you know, in in what they do and
- 15:47- and the way they approach
- 15:49- their jobs in their world. And, you know,
- 15:51- and I believe the job
- 15:53- of a CEO
- 15:55- is really twofold. You know? And I when
- 15:58- I think about everything I do, I think
- 15:59- twofold. One, first off, as I shared, we
- 16:01- have about 40,000 employees, and that's gonna go
- 16:04- up soon.
- 16:05- My number one job is to support those
- 16:07- 40,000 employees. And that's I can't always do
- 16:10- everything
- 16:11- every one of them once,
- 16:13- but I have to make sure that we're
- 16:15- giving them
- 16:16- to the best of our ability, the tools
- 16:18- and resources
- 16:19- to take great care of our patients. So
- 16:21- that's, you know, that's one job of a
- 16:23- CEO is to take care of your employees.
- 16:25- Two is to make sure you're laser focused
- 16:28- on your mission. Why is it you exist
- 16:31- as a health care system and or or
- 16:34- any employee or any employer, I should say.
- 16:37- And as I shared earlier,
- 16:39- you know, we exist as a health care
- 16:40- system
- 16:41- to improve the health trajectory of the state
- 16:43- of West Virginia and surrounding areas and to
- 16:45- cure out the teaching objectives
- 16:47- of West Virginia University. So when I think
- 16:49- of leaders and leadership,
- 16:51- you know, I tend to gravitate towards
- 16:54- those leaders that that do really good job
- 16:57- of taking care of their employees, building that
- 16:59- culture,
- 17:00- meeting their mission, and really communicating
- 17:04- about everything they know and are trying to
- 17:06- do.
- 17:09- Fantastic. Great words of advice and especially
- 17:12- in time like today when things are transforming
- 17:15- so quickly and and certainly,
- 17:18- you know, changing a lot within the healthcare
- 17:20- space, having that communication that's open and and
- 17:22- leaders who are really focused on the right
- 17:24- things to grow and develop and evolve, it
- 17:27- makes a big difference in how the trajectory
- 17:29- of the organization goes.
- 17:31- For sure.
- 17:33- And and, you know, there there are a
- 17:34- lot of folks that, you know, we talk
- 17:35- about some of the challenges in health care.
- 17:38- And I I see that, Laura, as opportunity.
- 17:41- Right? I think that's opportunity for leaders to
- 17:43- lead and be creative
- 17:45- to improve a system that is
- 17:47- is broken in some ways but has so
- 17:49- much potential. And that that gets me up
- 17:52- every morning excited to come to work.
- 17:55- That that's such a powerful thing, to have
- 17:57- that type of energy and passion. And everything
- 17:59- that you're doing, you know, is coming through
- 18:01- so strongly and I can imagine bleeds, you
- 18:03- know, into the entire organization.
- 18:06- And, you know, to that point and having
- 18:08- that excitement coming through and leaders across the
- 18:11- board,
- 18:12- how do you make sure that that culture
- 18:14- and leadership for all levels really is something
- 18:17- that's embedded into what you're doing and in
- 18:19- the experience that, people are having at all
- 18:21- levels of the organization?
- 18:23- You know, I I think it starts with
- 18:25- surrounding yourself with a complimentary team of partners
- 18:29- that are like minded, you know, and we
- 18:31- when we're recruiting, you know, physician leaders,
- 18:35- executive leaders,
- 18:37- You know, we spend a lot of time
- 18:38- thinking about cultural fit. You know, we we
- 18:40- want people with great credentials. We want people
- 18:42- with great capabilities
- 18:44- and and leadership traits, but we also want
- 18:46- people that fit our culture
- 18:48- and are a 100% aligned with what we're
- 18:51- trying to accomplish. You know? Now that still
- 18:53- means we want diversity of
- 18:55- of thoughts and diversity of approach, but we
- 18:57- all have to have
- 18:59- that common goal of fitting into the culture
- 19:01- and working as a team. So we spend
- 19:04- probably a little more time, I think, than
- 19:06- this is subjective, but I think we spend
- 19:08- a little more time than some other organizations
- 19:10- making sure we have that cultural fit
- 19:13- and and making sure that everybody is is
- 19:16- rowing in the same direction.
- 19:18- Not only at the health care system, but,
- 19:20- you know, I have great relationships with, you
- 19:23- know, president Michael Benson, who's the president of
- 19:26- West Virginia University and the chair of the
- 19:28- board of directors of the WVU Health System.
- 19:30- You know, I just met with doctor Benson
- 19:32- this morning, Wren Baker, our athletic director. We
- 19:35- really want West Virginia University,
- 19:38- you know, the university proper, the health system,
- 19:41- athletics, you know, whatever the case may be
- 19:43- to all be rowing in the same direction
- 19:46- to, you know, so that the flagship university
- 19:49- and health system of the state of West
- 19:50- Virginia,
- 19:52- is is leading the state,
- 19:54- towards great things in the future.
- 19:57- Albert, thank you so much for joining us
- 19:59- on the podcast today. This has been a
- 20:00- really fun conversation and and clearly very inspiring
- 20:00- to think about everything you're doing in West
- 20:00- Virginia.
- 20:04- Conversation and and, clearly, very inspiring to think
- 20:05- about everything you're doing in West Virginia. I'm
- 20:06- excited as well to see you in person,
- 20:08- our CEO CFO roundtable. I know you'll be
- 20:11- speaking and digging deeper into a lot of
- 20:13- the things that we talked about today. So
- 20:14- I'm looking forward to that, and and thank
- 20:16- you so much for your time. Laura, thank
- 20:18- you for the opportunity, and I look forward
- 20:20- to seeing you soon as well.