Nothing fully launches unless it's in a process.
In this episode, Mayor Heath Shearon, sits down with Thomas Mann to explore the intersection of technology and operations in the insurance industry. Discover how Thomas's journey from a multi-generational insurance background to a tech-focused role has shaped his approach to agency success. They discuss the importance of integrating technology with operations, avoiding common pitfalls, and the value of involving your team in tech decisions.
"Nothing is fully launched until it's embedded in a process."
"You should design your processes and your tech stack around the customer journey."
"The…
The skinny
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