MC Fireside Chats - January 8th, 2025

MC Fireside Chats, an Outdoor Hospitality Podcast · Jan 8, 2025 · 1h 15m · transcript

The January 8, 2025, episode of MC Fireside Chats, hosted by Brian Searl, kicked off the year with an engaging discussion on enhancing guest experiences in outdoor hospitality. The panel, featuring Kevin Thueson, Joe Duemig, Casey Cochran, Scott Foos, Brittany Mathis, and Lelah Campo, explored themes of personalization, technology, and operational excellence, offering diverse strategies for meeting evolving camper expectations. Kevin Thueson opened by sharing his journey from owning a single KOA franchise to managing nine properties under KCN Campground. He highlighted the importance of…