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438. 98% Intake. How?: Rethinking Law Firm Growth w/ Carol-Lynn Roman, Roman Austin
A 98% intake conversion rate shouldn’t exist, but Carol-Lynn Roman has the systems, numbers, and operations to prove it.
In this episode, the Roman Austin Car Accident and Personal Injury Lawyers COO breaks down how the firm rebuilt its entire workflow structure, put attorneys directly into intake, and scaled into the Inc. 5000 while staying deeply connected to the Tampa Bay community.
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The skinny
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