Latest / Pharmacy Podcast Network / NCPA Annual Meeting RECAP Show | Part Three

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NCPA Annual Meeting RECAP Show | Part Three · Pharmacy Podcast Network

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Speaker 1: You are listening to the Pharmacy Podcast Network.
0:22
Speaker 2: Welcome to the Pharmacy Podcast Network's coverage of the NCPA
0:25
Speaker 2: twenty twenty five Post Show. The NCPA Annual Conference is
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Speaker 2: the trailblazer for community pharmacy, bringing together the pharmacy community.
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Speaker 2: Our host Todd Yuri, founder and CEO of the Pharmacy
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Speaker 2: Podcast Network, took the microphone to the action right on
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Speaker 2: the show floor, capturing exclusive conversations with attendees, pharmacy students,
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Speaker 2: keynote speakers, vendors, and more. You don't want to miss
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Speaker 2: this three part series starting right now. Thank you nimble
0:53
Speaker 2: RX for sponsoring this episode of the NCPA Post Show.
0:57
Speaker 3: Scott von d Allen, Nimble RX, and welcome to the
1:00
Speaker 3: Pharmacy Podcast Show.
1:06
Speaker 4: Scott.
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Speaker 5: We are here at the NCPA twenty twenty five.
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Speaker 6: It's so exciting.
1:10
Speaker 5: Last time I got to spend time with you was
1:12
Speaker 5: at our NACDS show. You're back for NCPA. Great to
1:17
Speaker 5: see you.
1:17
Speaker 4: Great to see you, Toad.
1:18
Speaker 5: As always New Orleans. This has been fun already. I
1:22
Speaker 5: got to spend time with some pitt Student pharmacy students
1:25
Speaker 5: last night and hanging out on Bourbon Street. Talk to
1:29
Speaker 5: me about why nimbo RX. Why do you guys invest
1:33
Speaker 5: in in NCPA, Why do you come to the show?
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Speaker 4: That's a great question.
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Speaker 3: I mean, obviously, like any vendor, we're here to try
1:42
Speaker 3: and obtain new customers. But NCPA is special because NCPA
1:47
Speaker 3: is that, as everyone knows, that governing body of Independent
1:49
Speaker 3: Pharmacy right, National Community Pharmacy Association. And it's really important
1:54
Speaker 3: to support NCPA and the initiatives that they're out there,
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Speaker 3: you know, on the ground getting after, particularly when it
2:00
Speaker 3: comes to you know, the current legislative fight up on
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Speaker 3: the hill and at the state level, to support this
2:09
Speaker 3: organization that's supporting all of the men and women, the
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Speaker 3: individual owners throughout the country, to fight the good fight
2:13
Speaker 3: against the PBMs and that reform that's going on reimbursements,
2:16
Speaker 3: and just having that governing body in place to sort of,
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Speaker 3: you know, carry the torch forward for this group.
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Speaker 5: All Right, So I'm hearing a lot about the growth
2:26
Speaker 5: of nimbo RX. Last time you and I talked, you
2:29
Speaker 5: were talking to me about how the chain pharmacies are
2:33
Speaker 5: starting to grow. They're starting to implement the e commerce,
2:37
Speaker 5: the connection to patients, connection to people. Talk to us
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Speaker 5: about the independent community pharmacy and how Nimble's been working
2:43
Speaker 5: with those pharmacies.
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Speaker 4: It's been working well.
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Speaker 3: So two years ago I started my journey with Nimble
2:51
Speaker 3: RX and we had a network of pharmacies, but since
2:53
Speaker 3: that point in time, it is ten xt with a
2:56
Speaker 3: number of independent, true independent pharmacies that were working with
3:00
Speaker 3: in their communities respectively. And you know, it's a big
3:04
Speaker 3: transition within the workflow of the pharmacy and how they
3:07
Speaker 3: service patients and allowing patients that option to fill and
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Speaker 3: pay for their prescription in advance of either stopping by
3:13
Speaker 3: the pharmacy or just having it delivered to their front
3:15
Speaker 3: door seamless.
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Speaker 4: It's no different than I always compare.
3:18
Speaker 3: It to, you know, to door dash if you were
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Speaker 3: a restaurant and driving that business, making it easier, removing
3:27
Speaker 3: friction from the customer experience as well as removing friction
3:30
Speaker 3: from the pharmacy workflow. So it's going really well, and independent
3:33
Speaker 3: pharmacy as a whole.
3:34
Speaker 5: Talk to us about implementation in getting getting a demo,
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Speaker 5: understanding how to implement this, how to tie it into
3:42
Speaker 5: my pharmacy management system, and then moving forward with your
3:46
Speaker 5: average community pharmacy out there.
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Speaker 3: The implementation process is really smooth for new Nibble RX customers.
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Speaker 3: So we have an integration with virtually every pharmacy management
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Speaker 3: system in the industry. So when you sign an agreement
4:01
Speaker 3: with Nimble, it's free of charge. We give you the
4:04
Speaker 3: data form for your individual pharmacy management system, whether that's
4:07
Speaker 3: Pioneer RX, thirty, etc. We set all that up in
4:10
Speaker 3: the back end. There's no fees for that either. We
4:12
Speaker 3: absorb that cost from the pharmacy management system. It takes
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Speaker 3: us three to five business days depending on the system,
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Speaker 3: to get everything integrated connected, so we have access to
4:22
Speaker 3: your data and then we have a forty five minute
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Speaker 3: on boarding call a week later and go through that
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Speaker 3: initial training slash launching launching process where we then decide
4:32
Speaker 3: what data are we going to go live and start
4:34
Speaker 3: texting customers about their prescriptions for the very first time.
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Speaker 5: Customers are fickle, customers are impatient. If there's not a
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Speaker 5: mobile option, you know what happens next? Do you have
4:46
Speaker 5: just for our listeners that aren't using Nimble, talk to
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Speaker 5: us about what happens with that decision making in order
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Speaker 5: to make purchases, to make it convenient for the consumer
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Speaker 5: what they're missing out on.
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Speaker 3: It's really convenient for the consumer, right because they've been
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Speaker 3: going to a pharmacy probably for years, and then one
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Speaker 3: day out of the blue, they get a text from
5:06
Speaker 3: their pharmacy powered by Nimble RX saying Todd, you have
5:10
Speaker 3: a prescription that's ready to be picked up.
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Speaker 4: You go through that.
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Speaker 3: Very simple and intuitive user experience with the Nimble product
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Speaker 3: as a patient, check out, choose pickup delivery, you can
5:23
Speaker 3: choose from different OTC products that the pharmacy offers to
5:26
Speaker 3: add to your basket, and.
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Speaker 4: Then go ahead and as I mentioned earlier, and pay.
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Speaker 3: And it's really easy and just makes life easier for
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Speaker 3: the patient and also for the pharmacy.
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Speaker 4: You had another question in there and I just skipped it.
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Speaker 5: Well, I'm always looking for ways to insulate or mitigate
5:46
Speaker 5: the risk of losing opportunities. So if there's ever been
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Speaker 5: any kind of stats that you've seen the rise in
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Speaker 5: mobile usage and people wanting to check things out, and
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Speaker 5: I mean, I'm paying my electric bill for goodness via.
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Speaker 4: My phone, thank you.
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Speaker 3: So the US, your experience generally is just over your browser.
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Speaker 3: So when you click that text message from Nimble on
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Speaker 3: behalf of your pharmacy Todd's pharmacy for the first time.
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Speaker 3: It takes you to Internet Explorer or Google Chrome you
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Speaker 3: can download the app. We have one of the highest
6:12
Speaker 3: rated healthcare apps in the Apple Store. It has like
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Speaker 3: seventy thousand five star reviews. It's in the top ten,
6:18
Speaker 3: which is really cool. So the experience, whether you download
6:22
Speaker 3: the app or not, is really seamless.
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Speaker 4: And in terms of stats a week text.
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Speaker 3: Patients for the first time, there one statu is there's
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Speaker 3: there's seventy five percent less likely chance that they'll abandon
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Speaker 3: a first time fill. First time fills are always a
6:40
Speaker 3: challenge for pharmacies. Right patient doesn't want doesn't know if
6:43
Speaker 3: they want to pick it up or are they going
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Speaker 3: to have a negative side effect because of this new
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Speaker 3: medication from you know, a provider that they're going to
6:50
Speaker 3: when they get that text and that simple reminder from Nimble,
6:52
Speaker 3: and it's so easy to use or seventy five times
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Speaker 3: less likely to abandon that first time to fill, which
6:59
Speaker 3: is which is really cool. And the reduction of just
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Speaker 3: overall return to stock and will call bin for those hey,
7:04
Speaker 3: your prescriptions are ready text messages that's around fifty percent
7:08
Speaker 3: reduction and return to stock. So if you know pharmacy
7:11
Speaker 3: is returning one hundred prescriptions monthly to stock just as
7:13
Speaker 3: a you know, a round number. Yeah, we'll reduce that
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Speaker 3: by fifty percent. So it's it's really exciting stuff. And
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Speaker 3: it's just you know, to your point, Todd, I as
7:23
Speaker 3: much as I'd like to sit here and have the
7:24
Speaker 3: product of Nimble take all the credit. And we do
7:27
Speaker 3: have an amazing product. It really is just where we
7:29
Speaker 3: are in twenty twenty five, as you know, as a
7:31
Speaker 3: culture that we're all used to you as you just mentioned,
7:34
Speaker 3: paying your electric bill or whatever it is via your
7:36
Speaker 3: mobile mobile device, and so no different now for prescriptions
7:39
Speaker 3: moving forward.
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Speaker 6: Yeah, and you can't miss out.
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Speaker 5: You can't not have some tool to give to your patient.
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Speaker 5: And once again I really like that point about first, Phil,
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Speaker 5: because if I pay for something, I'm gone and getting
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Speaker 5: it like or I'm getting I'm going to get it
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Speaker 5: delivered to me, whereas if I haven't paid for it yet,
7:56
Speaker 5: it might slip off. Now it's a week I didn't
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Speaker 5: take it. Physics, like, what's going on? So this is
8:02
Speaker 5: all part of the bigger ecosystem of betterhealth.
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Speaker 4: Yeah, I would agree with that one hundred percent.
8:07
Speaker 5: All right, Scott, we'll be back with more Nimba x
8:10
Speaker 5: here on the Pharmacy Podcast Network.
8:11
Speaker 4: Awesome thanks talking.
8:18
Speaker 5: The American Pharmacists Cooperative Incorporated Ald Montgomery, Alabama has been
8:23
Speaker 5: a member of the Pharmacy Podcast Network for a little
8:26
Speaker 5: under a year. Shout out to Greg Ribold for helping
8:29
Speaker 5: us with the PBM Reform podcast.
8:32
Speaker 6: Bill e Y, it's so good to see you.
8:34
Speaker 7: Good.
8:34
Speaker 4: Good to see you too, Todd.
8:36
Speaker 6: All Right.
8:36
Speaker 5: This is a challenging time and I like talking to
8:38
Speaker 5: people like you, Bill, who understand where we've come from.
8:42
Speaker 5: There's a golden age of pharmacy twenty thirty years ago
8:45
Speaker 5: that's really transforming into a different type of pharmacy environment
8:50
Speaker 5: where clinical services and follow up and packaging and long
8:54
Speaker 5: term care at home is taking place. APCI has been
8:59
Speaker 5: that conduit pathway to bring more success and more programs
9:04
Speaker 5: to our independent community pharmacies. Talk to us about being
9:07
Speaker 5: here at NCPA and what you guys are excited about
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Speaker 5: going into twenty twenty six.
9:11
Speaker 8: Oh, we're really excited about the PBM issues you talked about.
9:15
Speaker 8: We've been fighting it for years and with the Farmacists
9:19
Speaker 8: Fight Back Act that was introduced last year had fifty
9:22
Speaker 8: co sponsors within three months, which is pretty pretty amazing,
9:27
Speaker 8: tell you the truth. But we're really excited about coming
9:31
Speaker 8: here at the NCPA and talking with everybody. We work
9:33
Speaker 8: in a lot of states and help them with their
9:37
Speaker 8: You know, I think the Farmacists Fight Back Act might
9:39
Speaker 8: ought to be introduced in states, and because you know,
9:42
Speaker 8: it moves a little quicker in states. In Alabama, we
9:44
Speaker 8: did a similar bill with some reimbursement in the commercial
9:49
Speaker 8: market and plan on reintroducing the Pharmacists Fight Back Act
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Speaker 8: hopefully pretty soon in Congress.
9:56
Speaker 5: All right, so PBM reform continue, news to move forward.
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Speaker 5: Some states are further ahead than other states. Talk to
10:04
Speaker 5: me about kind of the next phase are are you
10:08
Speaker 5: are you targeting programs that are cash based to try
10:12
Speaker 5: to like suck up some of that revenue so that
10:14
Speaker 5: we're not always worried about the prescription. But are there
10:17
Speaker 5: other programs that you've seen success in some of our
10:20
Speaker 5: community pharmacies.
10:21
Speaker 8: There are a lot of wellness programs that what we
10:24
Speaker 8: try to do is even reach out to employers to
10:27
Speaker 8: get them. Because, as you well know, independent pharmacy is
10:30
Speaker 8: the most successible health care provider in the in the world,
10:35
Speaker 8: particularly in rural counties, and we have a lot of
10:38
Speaker 8: rural counties in Alabama, and I think getting businesses to
10:43
Speaker 8: understand keeping their employees out of the hospital saves a
10:47
Speaker 8: whole lot of money. So we've we've we've got some
10:49
Speaker 8: programs with I think our state health in Alabama because
10:53
Speaker 8: we are in twenty seven states, but in Alabama we
10:56
Speaker 8: have a health wellness program with the State of Alabama
10:59
Speaker 8: for their employees. So I think it's getting the businesses
11:03
Speaker 8: to understand the business community that you may, you know,
11:07
Speaker 8: spend a little bit, but it's going to save you. So,
11:09
Speaker 8: you know, keeping keeping people at work if you can
11:12
Speaker 8: find them to come to work and a like. So
11:15
Speaker 8: I think that's that's very very important to expand the
11:19
Speaker 8: role of the pharmacy is not just the accounting pills,
11:22
Speaker 8: because we know they don't very well educated and it
11:25
Speaker 8: can do a lot of things.
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Speaker 5: Absolutely, Bill, this has been good to spend time with
11:29
Speaker 5: you here at the NCPA twenty twenty five. Thank you
11:32
Speaker 5: so much for your support for the network and driving
11:35
Speaker 5: the Pbium Reform podcast.
11:37
Speaker 6: We really enjoy working with.
11:39
Speaker 8: You and Todd, thank you for what you're doing. Really,
11:41
Speaker 8: we really enjoy working with you.
11:43
Speaker 6: Thank you.
11:43
Speaker 4: Thank you.
11:48
Speaker 9: Sonya Pegnano the NCPA Foundation. You're listening to the Pharmacy
11:53
Speaker 9: Podcast Network.
12:02
Speaker 5: Hey, welcome to the show, Sania. So good to see
12:05
Speaker 5: you here at the NCPA.
12:06
Speaker 10: Yeah, so great to see you.
12:07
Speaker 1: I'm so glad I ran into you.
12:09
Speaker 5: All right, NCPA Foundation, give us an update, how have
12:11
Speaker 5: things been going, the growth of some of the initiatives,
12:15
Speaker 5: and then shout out to our listeners ways to get involved.
12:18
Speaker 1: Yeah, we have a lot of exciting things happening.
12:21
Speaker 9: We are continuing to grow and expand, and that's all
12:23
Speaker 9: thanks to our donors, our supporters, our sponsors. We really
12:27
Speaker 9: couldn't do it without everybody out there believing in our mission.
12:31
Speaker 9: We recently did change our mission vision and announce some
12:34
Speaker 9: values you can view on our website. We also are
12:37
Speaker 9: rolling out this weekend actually a Rural Pharmacy Ownership Accelerator program.
12:42
Speaker 9: We'll be accepting up to fifteen applicants for that. Applications
12:45
Speaker 9: are due November thirtieth. Completely free program. It's set up
12:49
Speaker 9: just like our Pathways to Pharmacy Ownership program, but it
12:52
Speaker 9: really focuses on that rural pharmacy ownership piece that I
12:55
Speaker 9: think is going to be so so important, especially for
12:58
Speaker 9: that next generation of owners that we need out there
13:00
Speaker 9: in those areas.
13:02
Speaker 5: Will this be brand new owners or is this for
13:05
Speaker 5: existing owners that want to expand in rural areas.
13:08
Speaker 9: So, just like the Pathways program, we'll be looking for
13:11
Speaker 9: a diverse group for our first cohort. So it'll be
13:14
Speaker 9: people who are opening their first one. It can be
13:17
Speaker 9: people who are inheriting a pharmacy. It can also be
13:20
Speaker 9: people who want to expand and just haven't really looked
13:22
Speaker 9: at all of those things that you need to think
13:24
Speaker 9: about when opening your pharmacy. Maybe they need a refresher.
13:27
Speaker 9: So we have all of those different kinds of people
13:29
Speaker 9: in the current Pathways cohort, So anybody like that is welcome.
13:33
Speaker 9: If you're going to open it in the next three
13:34
Speaker 9: to five years, you're getting into a partnership in the
13:36
Speaker 9: next three to five years, anything like that definitely apply.
13:40
Speaker 5: All right, Listeners want to get involved. Where's the best
13:43
Speaker 5: way to get a hold of you and the team
13:46
Speaker 5: at the foundation.
13:48
Speaker 9: Yeah, and CPA Foundation dot org is a great place
13:51
Speaker 9: to go. Is our website.
13:53
Speaker 6: You can see ways to give on there.
13:55
Speaker 9: You can also see our programs, the things that we're
13:57
Speaker 9: prioritizing right now. During convention obviously, we have several fundraisers
14:02
Speaker 9: going raffles, so a lot of exciting stuff.
14:05
Speaker 1: You can get involved in.
14:06
Speaker 5: Sonya, thanks for taking your time to be part of
14:09
Speaker 5: the NCPA's post show. We love talking to you, and
14:12
Speaker 5: I got to get you on twerks so we can
14:14
Speaker 5: talk to this week in pharmacy.
14:15
Speaker 11: We will.
14:16
Speaker 1: We'll do that again soon.
14:17
Speaker 5: All right, thank you, thank you, Wyatt, You're back on
14:24
Speaker 5: the Pharmacy Podcast Network.
14:26
Speaker 6: It's so good to see you. Good to see you.
14:28
Speaker 11: I had to walk over and introduce myself and put
14:31
Speaker 11: a you know, a name to the face face to
14:33
Speaker 11: the name.
14:33
Speaker 6: So yep, good to see you.
14:36
Speaker 5: Talk to me about your pharmacy. Walker's pharmacy. Out of
14:40
Speaker 5: this is Leviona, Lavonia, LaVona, Louisiana.
14:44
Speaker 6: Lavonia, Louisia. Far away? Is that from New Orleans. I'm
14:47
Speaker 6: an hour and a half. That's nice. You don't have
14:49
Speaker 6: to be that far. Pretty easy little drive in. Are
14:51
Speaker 6: you staying here? Are you going home?
14:53
Speaker 11: I am staying just a little too far to drive
14:55
Speaker 11: back and forth.
14:56
Speaker 6: But you got a.
14:57
Speaker 5: Few things to do here, so talk to me about
15:00
Speaker 5: your pharmacy. I love listening to pharmacy owners to kind
15:03
Speaker 5: of share innovation, what you're doing and how you're thriving.
15:08
Speaker 11: So yeah, I mean, we trying our hardest to you know,
15:12
Speaker 11: expand beyond the prescription like we always talk about. You know,
15:17
Speaker 11: right now immunizations is wide open with the flu and
15:21
Speaker 11: then you see in tons of other opportunities for immunizations.
15:25
Speaker 6: We've established some clinics, if.
15:27
Speaker 11: You will, over the over the years, with some local businesses,
15:31
Speaker 11: the schools, a couple nursing homes. So that's going right now,
15:37
Speaker 11: you know, with the CPSNBI two point zero in the
15:41
Speaker 11: mix right now, trying to ramp up our met Sinc. Programs.
15:46
Speaker 11: Started a pharmacy care at home program. Since the last
15:49
Speaker 11: time you and I talked, probably are we were probably
15:51
Speaker 11: in the process of that, trying to ramp that up
15:54
Speaker 11: and figure that you know that part of it out.
15:57
Speaker 5: Now, are you providing some home care service? Is like bathing,
16:00
Speaker 5: cleaning and doing things or is it strictly clinical?
16:04
Speaker 11: So ironically I do. I've invested in happier at home nice.
16:09
Speaker 6: Yeah, so shout out to Debbie Parcella. Yep, So we
16:12
Speaker 6: started that the beginning of this year.
16:15
Speaker 11: Takes time to get that established, but we're picking up
16:17
Speaker 11: some clients and you know, adjusting to that. That's a
16:21
Speaker 11: whole different world than what we're used to doing in
16:23
Speaker 11: the pharmacy. So yes, we are doing that type of well,
16:27
Speaker 11: we do companion care mostly. Louisiana is a little different
16:31
Speaker 11: licensure wise, and what you're allowed to do without a license.
16:34
Speaker 11: I can do those things without licensure. So that's what
16:36
Speaker 11: we're doing. Trying to figure out a way to incorporate
16:41
Speaker 11: some pharmacy services. In talks with Preventive health Care Solutions
16:46
Speaker 11: about remote monitoring right now, we have some things into
16:50
Speaker 11: work with works with them, trying to also figure out
16:53
Speaker 11: how we can incorporate that into our home care patients.
16:57
Speaker 11: Got some local home health care agencies that are interested
17:00
Speaker 11: in the remote monitoring and using those devices for their patients,
17:04
Speaker 11: and lots of things going on that lots of potential,
17:08
Speaker 11: let's just say, just takes a little time to get
17:10
Speaker 11: all that established and in the works and in your
17:14
Speaker 11: workflow and all that thing.
17:16
Speaker 5: All of the things that you're mentioning our way to
17:19
Speaker 5: continue to grow the business of community pharmacy and stay
17:23
Speaker 5: independent and stay entrepreneurial, and a lot of that comes
17:28
Speaker 5: back to creativity of the owner kind of driving it,
17:31
Speaker 5: but then kicking it off to somebody internal. That is
17:35
Speaker 5: kind of the stronghold of that, whether that's operations or
17:38
Speaker 5: inventory or data management or.
17:41
Speaker 6: Whatever it is.
17:42
Speaker 5: Talk to me about how you're leveraging your pharmacy technicians
17:45
Speaker 5: and how you're turning pharmacy technicians more more than just technicians.
17:50
Speaker 5: They're actually becoming pivotal to growing the business.
17:53
Speaker 6: Yeah.
17:53
Speaker 11: So, unfortunately, I just lost to one of my key
17:57
Speaker 11: technicians in the last couple of months to another opportunity.
18:01
Speaker 6: But she was a community health care community health worker.
18:05
Speaker 11: She was my champion for my med sink program, running mtms,
18:09
Speaker 11: getting those ready for my relief.
18:10
Speaker 6: Pharmacists or you know, those types of things.
18:13
Speaker 11: But I do have a technician actually here in New
18:15
Speaker 11: Orleans this weekend training for the community health worker program
18:20
Speaker 11: with Jake and David and that crew and Trip. So
18:25
Speaker 11: that's in the process, and that's she's kind of my
18:27
Speaker 11: next in line. We actually participating in the Rural Cardiovascular
18:32
Speaker 11: study that's going on through Health Equity or so. I
18:37
Speaker 11: think we're one of twenty five pharmacies in the nation
18:39
Speaker 11: that have that contract or can participate. So I'm looking
18:43
Speaker 11: forward to that. So that's part of the process heard
18:46
Speaker 11: doing her training for that, you know, that program that
18:50
Speaker 11: we're going to be doing here shortly. So yeah, I mean,
18:53
Speaker 11: we try to use the BI like I talked about earlier,
18:57
Speaker 11: to find out what patients are are, you know, our
19:00
Speaker 11: best suitors for med sinc. And eventually we're going to
19:03
Speaker 11: use it for pharmacy care at home patients and then
19:06
Speaker 11: hopefully down the road we use it for cash pay
19:09
Speaker 11: patients option in talks with Day with Bendryhealth, you know,
19:15
Speaker 11: with the Simple Step program. I'm not sure if you've
19:17
Speaker 11: heard of that, but just you know, membership type model
19:21
Speaker 11: with tiered drug pricing, things like that. So hopefully down
19:25
Speaker 11: the road this BI and that helps us just continue
19:29
Speaker 11: to grow in that arena and keep expanding. It's a challenge.
19:33
Speaker 11: I mean, it's a lot of work. My wife is
19:36
Speaker 11: you know, we talk about it a lot. She's like,
19:38
Speaker 11: you're going to work yourself to death. I mean, I
19:40
Speaker 11: just hope that we get through this transition phase and
19:43
Speaker 11: it pays off down the road. That's my goal. But
19:46
Speaker 11: I mean, it's just a lot of work to get
19:48
Speaker 11: to that point. But I think it's necessary work. You know,
19:52
Speaker 11: if you don't do it it's going to you know,
19:54
Speaker 11: we don't want to see the other side of that.
19:56
Speaker 4: So great.
19:57
Speaker 5: Yeah, I appreciate you being on the NCPA twenty twenty show.
20:01
Speaker 5: I enjoy talking with pharmacy owners and getting some of
20:04
Speaker 5: the clarity of what the future looks like for independent
20:08
Speaker 5: community pharmacy. And it sounds like if you don't have
20:10
Speaker 5: hustle on and going and trying things and building stuff,
20:15
Speaker 5: it's not a business anymore that you can just do
20:18
Speaker 5: the standard prescription.
20:19
Speaker 6: No, it's not.
20:20
Speaker 11: But the cool thing is like establishing these new you know,
20:25
Speaker 11: the happy at home, the pharmacy care at home. What
20:28
Speaker 11: it's done for me is I mean I've been in
20:31
Speaker 11: some of my clients' houses. Yeah, and you see there's
20:34
Speaker 11: a real need like in the pharmacy. You know it,
20:36
Speaker 11: but you don't see it firsthand. You see it when
20:39
Speaker 11: they walk in the door, but you don't really see
20:41
Speaker 11: what's going on at their house. When you go in
20:43
Speaker 11: their homes and see what they really need and how
20:47
Speaker 11: big of an impact you can have, it's powerful.
20:51
Speaker 6: You know, my wife's AID registered nurse.
20:53
Speaker 11: And she's going in those homes when we didn't maybe
20:56
Speaker 11: our caregiter couldn't make it and help out and it's
20:59
Speaker 11: pretty powerful to see. So it's encouraging to you know,
21:03
Speaker 11: it's motivating to try to just continue to grow and
21:06
Speaker 11: do better and be more of a resource forum. We
21:08
Speaker 11: get so caught up in that fast paced fall to
21:10
Speaker 11: see behind the counter, you really just don't have time
21:13
Speaker 11: to even think about anything else. You know, Hopefully all
21:17
Speaker 11: these things give me that opportunity to step back, manage
21:20
Speaker 11: things and really build a real patient you know hub
21:24
Speaker 11: great idea last night by another pharmacy. They have a
21:28
Speaker 11: what they call a wellness hub, a wellness center in
21:31
Speaker 11: the pharmacy, and it's basically his champion technician that that's
21:37
Speaker 11: her job is just to take care of that patience,
21:39
Speaker 11: whatever it is, and she's community health worker. Like that's
21:42
Speaker 11: the goal of what I envision, you know, my pharmacy
21:46
Speaker 11: being Like it was just a great to hear it
21:49
Speaker 11: and to meet his tech and listen to her stories.
21:52
Speaker 11: It's motivating to motivate you to try to get to
21:57
Speaker 11: that point, you know. But yeah, I mean pharmacy, the
22:00
Speaker 11: future of pharmacy and healthcare is being in those patients' home,
22:05
Speaker 11: whether it's you or somebody else.
22:08
Speaker 6: Right, So true, welly, thanks for being part of the show. YEP,
22:11
Speaker 6: appreciate it, Todd. Good to see.
22:13
Speaker 5: Right, Hey, have you heard of the Patient Protector? Have
22:20
Speaker 5: one of the founders here, Bill Schmidtnick, who has been
22:23
Speaker 5: a friend of mine since meeting him. Based on the
22:26
Speaker 5: national news that Bill and his family made with the
22:29
Speaker 5: loss of his son Cole and the PBM shenanigans that
22:33
Speaker 5: really caused that to take place, which was an absolute
22:36
Speaker 5: horrific story, Blossoming out of that horrific story is a
22:41
Speaker 5: beautiful story and it's the commitment that Bill and his
22:44
Speaker 5: family has to changing the game and changing the role
22:49
Speaker 5: of what the PBM was supposed to be.
22:50
Speaker 6: Like Bill, welcome to the show.
22:52
Speaker 10: Well, thank you, Toad. Glad to be here, and I'm
22:55
Speaker 10: glad to be back.
22:56
Speaker 12: Honestly, your support of our mission has been ext so
23:01
Speaker 12: thank you.
23:02
Speaker 4: Hey.
23:02
Speaker 5: I want to tell you a quick story one of
23:05
Speaker 5: my dear friends. He passed away about five years ago.
23:08
Speaker 5: His name was dom Mef. Dom Mef was an entrepreneur.
23:12
Speaker 5: He was out of Greensburg, which is the Pittsburgh area.
23:16
Speaker 5: He was very committed to pharmaceutical excellence and sometimes the
23:20
Speaker 5: development of different pharmaceutical studies. His family, his two sons,
23:25
Speaker 5: are still in the pharmaceutical markets, so he's really passed
23:27
Speaker 5: on legacy. Dom told me the story of the original
23:32
Speaker 5: purpose of PBMs that he actually one of them, he
23:35
Speaker 5: helped to start. He started one of the largest PBMs
23:39
Speaker 5: in the country back in nineteen eighty three, and it
23:43
Speaker 5: was for the steel industry, so Pittsburgh obviously huge steel town,
23:49
Speaker 5: and they had for the steel workers union. They had
23:52
Speaker 5: this PBM that they designed, and he said that there
23:55
Speaker 5: was a lot of meaningful value to a PBM back
23:58
Speaker 5: in the day where you paid thirty sense per prescription.
24:01
Speaker 5: They organized formularies, they organized buying kind of like metrics.
24:05
Speaker 5: They helped the pharmacists, they help the health system. It
24:09
Speaker 5: really made a lot of sense. That's been bastardized. I
24:12
Speaker 5: mean that has become a monster of greed filled organizations
24:17
Speaker 5: that have nothing to do with customer service or have
24:21
Speaker 5: nothing to do with client patient care.
24:23
Speaker 6: It's all about this money.
24:25
Speaker 5: And unfortunately because of those models, you lost your son.
24:28
Speaker 5: Because of that, talk to our listeners about what you've
24:31
Speaker 5: learned about the PBMs, which, by the way, you know
24:34
Speaker 5: five years ago you probably didn't even know what a
24:36
Speaker 5: PBM was.
24:37
Speaker 12: I'm going to tell you this it's about six hundred
24:40
Speaker 12: and twenty days ago.
24:41
Speaker 10: I didn't know what a PBM was, and.
24:45
Speaker 12: What I've learned, what my wife and I learned was
24:47
Speaker 12: just jaw dropping and almost to the point of are
24:50
Speaker 12: you kidding me?
24:52
Speaker 10: You know, this couldn't be possible.
24:54
Speaker 12: And you know what we learned is that the profits
24:57
Speaker 12: do come over patients and it's very deep from there,
25:00
Speaker 12: very complex by design. And back to your little opening there. Yeah,
25:05
Speaker 12: PBMs were brought for a very brought brought online for
25:08
Speaker 12: a very well intended purpose. Just think about the simplicity
25:11
Speaker 12: of this. You're an employer, You got five hundred employees.
25:14
Speaker 12: They all go to the pharmacy today and they're all different.
25:17
Speaker 12: Are you going to write five hundred checks? No, you're not. PBMs?
25:21
Speaker 12: Would you know, like a centralized billing type stuff. And
25:23
Speaker 12: then formula management like you said, came into it, you know.
25:27
Speaker 12: And the biggest thing that we learned was as the
25:32
Speaker 12: industry grew as a PBM and they would go to
25:35
Speaker 12: Congress and get certain exemptions, like for example, when in
25:40
Speaker 12: two thousand and three when prescriptions became more of a
25:46
Speaker 12: government thing. We'll just say that that's kind of that
25:48
Speaker 12: that's a very terrible way to explain it, long and
25:50
Speaker 12: short of it. In two thousand and three, when they
25:52
Speaker 12: started managing the prescriptions, that's, you know, just they kickbacks,
25:56
Speaker 12: you know, and sixty percent rebates forced from the BBMS
25:59
Speaker 12: and just balloon from there. And then you know, then
26:02
Speaker 12: they twenty fourteen Affordable Care Act came around cost to service,
26:07
Speaker 12: we get the bill off of so we can be better.
26:10
Speaker 12: And it is insane that ar government approves this. But
26:15
Speaker 12: it's not just like they're just approving it. There's these
26:18
Speaker 12: little birds chirpping.
26:19
Speaker 10: In their ears. They're called lobbyists.
26:20
Speaker 12: And when you spend millions upon millions of dollars talking
26:24
Speaker 12: to your legislators about how great you are, you're going
26:28
Speaker 12: to get some legislation towards you.
26:31
Speaker 10: And until the patients.
26:34
Speaker 12: And the pharmacists that the independence stepped up over the
26:38
Speaker 12: last couple of years, the voice is changing now and
26:42
Speaker 12: we're on our way to make it some change a
26:45
Speaker 12: little bit.
26:46
Speaker 10: And I know I kind of avoided your.
26:48
Speaker 12: First question a little bit there, but like that's what
26:51
Speaker 12: you've learned. I mean, like there's just nothing but games
26:54
Speaker 12: in tactics, mafia like tactics. Quite honestly, PBM steering. They
26:58
Speaker 12: want to make more money by having you go to
27:00
Speaker 12: their pharmacy.
27:00
Speaker 10: Yeah, step process.
27:02
Speaker 12: They say it's for your benefit to get equally preferred
27:07
Speaker 12: drug to save some money. Well, from my personal experience,
27:10
Speaker 12: just about three weeks ago, I had to go to
27:12
Speaker 12: a new insurer, a new PBM.
27:15
Speaker 10: I was on a generic form of bad Bear.
27:17
Speaker 12: I'm now on a name brand form of vendor that
27:19
Speaker 12: I needed prior authorization on. You know, so I'm not
27:23
Speaker 12: saving money by buying name brand over generic.
27:27
Speaker 10: My employer is.
27:28
Speaker 12: Not saving any money getting a name brand over generic.
27:32
Speaker 12: Oh wait, there's a little caveat right there. Guess where
27:35
Speaker 12: the rebates go on the name brand drug. So that
27:39
Speaker 12: drug is on the formulary because the manufacturer was forced
27:43
Speaker 12: to pay a rebate to get better placement on the
27:46
Speaker 12: formulary or the drug list for me, So the generic
27:51
Speaker 12: drug doesn't get sold. I don't save the money. My
27:54
Speaker 12: employer doesn't really save that money. They might, depending on
27:58
Speaker 12: the PBM, get a little bit of that at rebate.
28:01
Speaker 12: Maybe there are some transparent PBMs that are doing better,
28:04
Speaker 12: but for the most part, it's not that good a deal.
28:07
Speaker 12: You know, name brand is not cheaper than generic. You know, so,
28:12
Speaker 12: and that's happening today that happened to my son.
28:16
Speaker 10: Back in January.
28:17
Speaker 12: On January tenth, the same thing happened to him and
28:19
Speaker 12: it's still happening today with the same PBM.
28:23
Speaker 6: That's horrible.
28:24
Speaker 5: Yeah, hey, you have a documentary, Dan Straus, shout out
28:28
Speaker 5: to you for working so hard on this Modern Medical Mafia.
28:33
Speaker 5: Talk to us about this documentary, but then also talk
28:37
Speaker 5: about the controversy of one of the largest publishers that
28:41
Speaker 5: pulled it because the PBMs once again got in their
28:45
Speaker 5: ears to have it stopped.
28:46
Speaker 12: Absolutely so they We figured out what a PBM was
28:50
Speaker 12: was when Dan, the gentleman who helped get the docuseries crews,
28:54
Speaker 12: stopped at our house and we had a discussion, me
28:57
Speaker 12: and my wife and him.
28:58
Speaker 10: He taught us what a PBM will that day. It
29:01
Speaker 10: was a shocking day, I can tell you.
29:04
Speaker 12: Dan was driving home in tears after hearing Cold's story
29:07
Speaker 12: and knowing the pay we were in. He called his
29:10
Speaker 12: movie producer friend of his and said, we've got to
29:13
Speaker 12: make this docu series. I mean, on his way home.
29:16
Speaker 12: And Modern Medical Mafia was born that day. And what
29:20
Speaker 12: that transformed into is we created episode one of a
29:24
Speaker 12: docu series that will have seven to eight more episodes
29:28
Speaker 12: very soon. Episode one is live on YouTube right now.
29:31
Speaker 12: But why are we on YouTube? Well, we were on
29:34
Speaker 12: Prime Video and it was doing pretty good, twenty six
29:38
Speaker 12: thousand views already.
29:39
Speaker 10: It's all good.
29:41
Speaker 12: Myself and Dan actually testified at an open committee.
29:44
Speaker 10: Hearing about PBM reform.
29:46
Speaker 12: The next day, Prime Video takes our video down. Vimeo
29:51
Speaker 12: takes our video down, thank god, And we were just like,
29:54
Speaker 12: what the hell you know, didn't really know why, and
29:58
Speaker 12: no and no reason and from them other than it
30:02
Speaker 12: doesn't comply with our standards. It complied a month before
30:07
Speaker 12: that when we submitted to whatever. And uh, the New
30:11
Speaker 12: York Times heard about our little debacle. They got a
30:15
Speaker 12: hold of Dan and Dan and the producer. Actually it
30:19
Speaker 12: was in the article Dan and Mary, the producer's daughter.
30:22
Speaker 12: It's it's an awesome, amazing family affairs.
30:24
Speaker 10: What we got here. We are grassroots beyond belief.
30:26
Speaker 12: I mean like we are, I don't like, I mean
30:29
Speaker 12: like this comes out my pocket, this comes out of
30:31
Speaker 12: dance pocket. And uh, but New York Times interviewed Dan
30:35
Speaker 12: and Mary and then thank god, they threw a little,
30:39
Speaker 12: a little something on the front page of the New
30:41
Speaker 12: York Times talking about United Healthcare silencing their their people
30:45
Speaker 12: that are saying they're doing wrong.
30:47
Speaker 10: And we've had we've felt no more pressure since then.
30:51
Speaker 12: We don't we can't get back on we can't get
30:53
Speaker 12: it back on Prime video right now because they're still
30:57
Speaker 12: just playing the game. They're afraid they're going to get sued,
30:59
Speaker 12: I assume, but we're going to continue. We've got a
31:03
Speaker 12: second episode coming out any day now, and if they
31:08
Speaker 12: didn't like the first one, they can like the second
31:10
Speaker 12: one or the third one all the way up to
31:12
Speaker 12: the eighth that we have planned because we are going
31:15
Speaker 12: to continue to talk. We are prepared for many things.
31:18
Speaker 12: If we get centered off YouTube, it could happen. We
31:22
Speaker 12: will have a way to overcome that. And the biggest
31:26
Speaker 12: thing that we added to our Modern Medical Mafia page
31:29
Speaker 12: on YouTube is there's sixty now over sixty one to
31:33
Speaker 12: three minute videos and anything PBM.
31:37
Speaker 10: Healthcare related.
31:40
Speaker 12: That's correlating with the docu series and then some if
31:43
Speaker 12: you don't know what the step process is, and you
31:46
Speaker 12: know you think about that is I don't even know
31:50
Speaker 12: the percentage how many Americans every day have to go
31:53
Speaker 12: through the PBM step process after visiting their doctor, probably
31:57
Speaker 12: at least one a day.
31:58
Speaker 4: We'll say, ye.
31:59
Speaker 12: Know, that's explained if you don't know what it is
32:02
Speaker 12: all the way to the employer aspect of it, to
32:04
Speaker 12: douciary responsibility. PBMs use that all the time to get
32:07
Speaker 12: lawsuits dismissed because it's the self insured employer who actually
32:10
Speaker 12: picks that formula. But yet they don't realize they're getting
32:14
Speaker 12: kicked under the bus if he gets sued.
32:15
Speaker 7: You know.
32:15
Speaker 12: So it's all explained in the in the in the videos.
32:19
Speaker 12: But the reality of Modern medical Mafia is there. It
32:21
Speaker 12: follows the mission a patient protector, educate, and rage engage.
32:25
Speaker 12: That's that's how that was developed and built. So we're
32:28
Speaker 12: gonna show you the facts. We're not gonna lie to you.
32:30
Speaker 12: I mean like it's factual. I mean like you can
32:33
Speaker 12: verify every single source of anything that we put on
32:36
Speaker 12: our site.
32:36
Speaker 10: There's a verifiable source.
32:39
Speaker 12: To be true to grassroots and truly, my wife and
32:44
Speaker 12: I our mission was after we figured this out, to
32:50
Speaker 12: make sure no one else dies like cold. So we're
32:52
Speaker 12: well on that mission. Modern mecal Mafia is on that
32:55
Speaker 12: with us. If you haven't seen the docu series, go
32:58
Speaker 12: to Modern Medical Mafia as to Paige, The ampersand MMM
33:02
Speaker 12: docu series gets you right there, or you can go
33:05
Speaker 12: to Patientprotector dot Us. Click a simple box. It'll lead
33:07
Speaker 12: your right to the modern Minduncle Mafia. Probably watch that
33:10
Speaker 12: first episode because guess what, the second one's coming, Saul.
33:13
Speaker 6: It's great.
33:14
Speaker 5: Yeah, yeah, Well, we appreciate you giving us an update
33:18
Speaker 5: here at the NCPA twenty twenty five.
33:21
Speaker 6: This is a post show.
33:22
Speaker 5: We are going to have you back on this week
33:24
Speaker 5: in Pharmacy and we're going to talk more about the
33:27
Speaker 5: modern medical Mafia. Bill schmid Nick, thank you so much
33:30
Speaker 5: to thank you again.
33:35
Speaker 13: Hey everybody, Christina O'Connor, registered dietitian with Pendulum Therapeutics, and
33:40
Speaker 13: you're listening to the Pharmacy Podcast Network.
33:49
Speaker 6: What is Pendulum?
33:51
Speaker 5: We've just been standing here, we've been with the Real
33:54
Speaker 5: Value both here at the NCPA twenty twenty five and
33:57
Speaker 5: right across from us is the Pendulum Booth.
34:00
Speaker 6: I have Christina here with me.
34:01
Speaker 5: Christina, introduce yourself to our listeners and let's talk about Pendulum.
34:05
Speaker 13: All right, Hi everybody, I'm Christina O'Connor, registered dietitian with
34:09
Speaker 13: Pendulum Therapeutics.
34:11
Speaker 5: So your colleague was telling me a little bit about this.
34:15
Speaker 5: You work closely with pharmacist. What is it that you
34:17
Speaker 5: do and how are you helping to amplify pharmacist's effectiveness
34:22
Speaker 5: with their patients specific to whatever you guys are really
34:25
Speaker 5: dialed into.
34:26
Speaker 13: Yeah, well, Pendulum is a really unique company. So I
34:29
Speaker 13: don't know if your audience is familiar with the acromancia strain,
34:33
Speaker 13: but it's a keystone organism that when we see it
34:37
Speaker 13: missing from the human gut microbiome, we see a lot
34:39
Speaker 13: of negative downstream effects in human health. So it's implicated
34:43
Speaker 13: in a lot of different disease states and conditions in
34:46
Speaker 13: the literature. But it's an anaerobe, so that means that
34:49
Speaker 13: it can't be exposed to even a single molecule of oxygen.
34:53
Speaker 1: It lives in the colon.
34:55
Speaker 13: And Pendulum was the first company to successfully grow this
34:58
Speaker 13: anaerobe make it available in supplement form. So we're really
35:03
Speaker 13: on the cutting edge of innovation in the future of probiotics,
35:06
Speaker 13: So not offering the same lack of Bacillus and bifoitobacteria
35:10
Speaker 13: strains that people are used to seeing on the shelves
35:14
Speaker 13: and really bringing these innovative keystone strains in supplement form.
35:19
Speaker 5: So with several of our projects over the last sixteen
35:22
Speaker 5: years of podcasting, we would take a specific issue, a
35:26
Speaker 5: specific disease state, and then we would bring in experts
35:29
Speaker 5: and we would do things. I could see pharmacy owners
35:33
Speaker 5: in the community space communicating to their community, whether that's
35:36
Speaker 5: social media or some way to get out that there's
35:40
Speaker 5: going to be seven o'clock on a Wednesday night, there's
35:43
Speaker 5: going to be this gathering of people that are interested
35:46
Speaker 5: in really understanding what is the truth about probiotics brought
35:50
Speaker 5: to you by pendulum or something. But how are you
35:53
Speaker 5: teaching how are you coaching pharmacy owners to get this
35:56
Speaker 5: messaging out to their community.
35:58
Speaker 13: Great question. So we actually have a doubles lined, randomized
36:01
Speaker 13: placebo controlled trial in type two diabetes looking at our
36:06
Speaker 13: strains and they effectively lower A one C and after
36:10
Speaker 13: meal glucose spikes, and so that's a great community that
36:13
Speaker 13: can really benefit from taking our organisms. You're essentially restoring
36:18
Speaker 13: the bugs that are meant to do those functions of metabolism.
36:22
Speaker 13: But then additionally, the strains help with gut barrier integrity,
36:25
Speaker 13: so that helps to reduce inflammation in the body, helps
36:28
Speaker 13: to reduce GI symptoms. GI discomfort, So there's actually a
36:33
Speaker 13: broad audience that can benefit from our strains.
36:37
Speaker 5: Is there differentiate different type of pendulum substances that a
36:45
Speaker 5: patient would take or is it one substance for everyone.
36:50
Speaker 13: It's acromancia and a group of buterrate producing bugs and
36:54
Speaker 13: all of our products they're they're very similar in the
36:58
Speaker 13: same strains, in different potent sees, but generally the same goals.
37:03
Speaker 5: Pharmacists have an opportunity to become the hub of healthcare
37:07
Speaker 5: within communities.
37:08
Speaker 6: So this fits.
37:10
Speaker 5: What kind of training and or co marketing are you
37:15
Speaker 5: able to do with a pharmacy to kind of get
37:17
Speaker 5: this going as a product that they would carry.
37:20
Speaker 13: Yeah, that's another great question and something that we've been
37:22
Speaker 13: really successful at doing. Are pharmacies that currently carry our products.
37:27
Speaker 13: We educate extensively they're pharmacists. We do lunch and learns
37:31
Speaker 13: or coffee dates or breakfast and learns to talk about
37:34
Speaker 13: the current research, to talk about deep dive into the science,
37:38
Speaker 13: to talk about the products. And then we have beautiful
37:40
Speaker 13: in store marketing assets so you can create like a
37:43
Speaker 13: little pendulum corner. We provide all of the assets and
37:47
Speaker 13: then even beautiful digital marketing assets. So if you want
37:50
Speaker 13: to do an Instagram live.
37:51
Speaker 6: Or a podcast.
37:53
Speaker 13: I can be your guest and we can educate your
37:55
Speaker 13: community and your audience on the science and you know
37:58
Speaker 13: why these strains would be to fit them.
38:01
Speaker 6: This is great. Well, we're interested. You have my ear.
38:04
Speaker 5: We have a forty plus podcast to get you involved
38:08
Speaker 5: in digging down into specific things. So we'll definitely be
38:12
Speaker 5: following up with you. It was so good to meet
38:14
Speaker 5: you here at the NCPA twenty twenty five. How has
38:16
Speaker 5: the show been for you so far?
38:18
Speaker 4: It's been great.
38:18
Speaker 13: We've met a lot of wonderful people.
38:20
Speaker 1: We're thrilled to be here.
38:22
Speaker 6: That's terrific.
38:22
Speaker 5: All right, what's your next conference? Because we go to
38:25
Speaker 5: eight to twelve per year, So what's your next one?
38:27
Speaker 13: Oh boy, We'll be at you Ammonia, which is a
38:30
Speaker 13: consumer focused conference, but then we'll be at a four
38:33
Speaker 13: M in December in Vegas.
38:36
Speaker 6: You guys don't want to go to Vegas in December,
38:39
Speaker 6: big one.
38:40
Speaker 5: I don't like Vegas, but I have to go because
38:42
Speaker 5: there's so much, got so much going on there when
38:44
Speaker 5: it comes from business.
38:45
Speaker 6: Christina, thank you so much for being on the show.
38:47
Speaker 4: Thank you great. Cool question.
38:51
Speaker 2: If you were an independent chain or specialty pharmacy looking
38:54
Speaker 2: to compete in a digital first world, It's time to
38:57
Speaker 2: meet nimble Rx. Nimble is a pharmacy see technology platform
39:01
Speaker 2: in mobile app built to modernize the prescription experience without
39:05
Speaker 2: forcing pharmacies to become tech companies. Designed specifically to help
39:09
Speaker 2: local pharmacies compete with giants, nimble rx brings traditional pharmacy
39:13
Speaker 2: operations online fast for patients. Nimble rx makes managing prescriptions simple.
39:19
Speaker 2: They can track orders, managed refills, view medication history, and
39:23
Speaker 2: choose convenient same day or scheduled delivery or easy.
39:26
Speaker 10: In store pickup.
39:27
Speaker 2: Patients can even sign and pay digitally through secure HIPPA
39:30
Speaker 2: compliant checkout using credit cards or mobile wallets. No phone
39:34
Speaker 2: calls required. Automated text and email reminders ensure prescriptions are
39:38
Speaker 2: never forgotten. For pharmacies, the impact is real. Nimble rx
39:42
Speaker 2: helps drive revenue growth through increased refill rates and digital
39:46
Speaker 2: OTC sales, while boosting efficiency by automating refill outreach and
39:51
Speaker 2: payment processing. Best of all, nimble rx integrates directly with
39:55
Speaker 2: existing pharmacy management systems, so pharmacies don't have.
39:58
Speaker 6: To rebuild their workflow.
40:00
Speaker 2: Security matters too. Nimble rx is fully hip a compliant,
40:04
Speaker 2: uses encrypted payment processing and signs business associate agreements to.
40:08
Speaker 4: Protect patient data.
40:10
Speaker 2: Learn more by going to our website at nimblearx dot com.
40:14
Speaker 2: That's nimblearx dot com.
40:21
Speaker 5: Thank you question, Maya introduce yourself to the NCPA twenty twenty.
40:30
Speaker 6: Five post show talk talk to us about Maya.
40:33
Speaker 7: It's a pleasure sitting here with you to thank you
40:36
Speaker 7: for inviting me here via exhibiting today. For three other companies,
40:44
Speaker 7: RX to goo which is a delivery service for your service,
40:49
Speaker 7: Second is rxploout, which is a software that helps pharmacies,
40:55
Speaker 7: especially in long term care, with getting the delivery successfully
41:02
Speaker 7: to patients as well as helping drivers to finish.
41:07
Speaker 1: Complete the delivery as the way it's supposed to.
41:10
Speaker 7: And then third one is a pharmer staff, which is
41:13
Speaker 7: outsourced staffing by that you can't have as a you know,
41:17
Speaker 7: if you're a pharmacy owner, for instance, you need staff
41:21
Speaker 7: who can actually help drivers with if they're at the
41:27
Speaker 7: patients store and no one's home. It's a face based
41:31
Speaker 7: signature required delivery. They can assist them by you know,
41:35
Speaker 7: reaching out to the patients with their you know, extra
41:38
Speaker 7: phone numbers they have or reaching out to the doctor's
41:41
Speaker 7: office and then getting any other phone numbers where they
41:45
Speaker 7: can reach the farm, the patient and get it you know,
41:50
Speaker 7: successfully delivered. It's like or like data entry billing, something
41:57
Speaker 7: that someone can do even from home. And you can't
42:01
Speaker 7: have that full time staff only as always thy five
42:06
Speaker 7: hundred full time right, just you paying for the person.
42:11
Speaker 5: Yeah, And the importance of the portfolio of services that
42:15
Speaker 5: you're presenting is giving pharmacists the tools that they need
42:19
Speaker 5: to be a little bit more profitable. In something that
42:22
Speaker 5: I'm very excited about. We've worked with Arcs to Go
42:25
Speaker 5: several times, We've worked with pharmer staff.
42:28
Speaker 6: What I'm excited about is the.
42:29
Speaker 5: Expansion of community pharmacy's business has to meet people where
42:34
Speaker 5: they're aging, and they're aging in their homes. Okay, so
42:38
Speaker 5: we're not even to the if you think of the
42:40
Speaker 5: demographics of the United States, we're not at the top
42:44
Speaker 5: of the baby boomer age.
42:46
Speaker 6: We still haven't reached the top yet.
42:48
Speaker 5: So therefore there's not an expansion. There's not a huge
42:52
Speaker 5: expansion of nursing homes. People don't want to go to
42:55
Speaker 5: a nursing home. They want to stay in their home.
42:57
Speaker 5: So if a community pharmacy has a reputation in their community,
43:02
Speaker 5: and they have a patient that is now seventy two,
43:06
Speaker 5: seventy five years old, they don't they can't really come
43:10
Speaker 5: to the pharmacy because something's going on. The community pharmacy
43:13
Speaker 5: is now able to deliver their meds to them, but
43:16
Speaker 5: also put them into a long term care at home
43:20
Speaker 5: environment because the reimbursement for those services are higher than
43:24
Speaker 5: a community pharmacy direct you know, reimbursement is so that's huge,
43:30
Speaker 5: and you guys are a business platform that's going to
43:32
Speaker 5: help them kind of develop that. So talk to us
43:35
Speaker 5: about some of the pharmacies that you've worked with that
43:37
Speaker 5: are transitioning deeper into delivery and deeper into long term
43:41
Speaker 5: care at home.
43:42
Speaker 7: So, but me being in this industry since twenty eighteen,
43:49
Speaker 7: I've seen that now more and more pharmacies do offer
43:53
Speaker 7: deliveries and they don't just do like local, they do
43:57
Speaker 7: the whole state. Right for instance, pharmacy is somewhere in
44:01
Speaker 7: north of Jersey is going all the way down to
44:04
Speaker 7: Cape May, right South Jersey, and they do deliveries. And
44:09
Speaker 7: this is where our extigle comes as price efficient, reliable
44:16
Speaker 7: and fast and on top of that we take pride
44:22
Speaker 7: on communication that we provide.
44:24
Speaker 1: There is between patient.
44:26
Speaker 7: The pharmacy staff, and our call center, and we provide
44:34
Speaker 7: same day if it's the same day delivery service that
44:38
Speaker 7: needs to get to the patient. For example, it's an
44:40
Speaker 7: antibiotic needs to get to the patient same day, so
44:43
Speaker 7: we picked that up by twelve thirty pm and guarantee
44:46
Speaker 7: delivery by nine pm that same day. Anyway, let's say
44:50
Speaker 7: say it of New Jersey, and second service we provide is.
44:56
Speaker 1: Next day.
44:57
Speaker 7: So if we provide if we pick up all the packages,
45:02
Speaker 7: all the prescriptions that are going to patients, deliveries by
45:07
Speaker 7: pharmacies closing time. Let's if the pharmacy open hours of
45:10
Speaker 7: nine to seven, so we pick up from six to
45:12
Speaker 7: six forty five, pick up all the packages, scan them
45:15
Speaker 7: in the system. Let's sa if the pharmacy is one
45:17
Speaker 7: hundred packages ready, we scan all hundred. If you scan
45:20
Speaker 7: let's say ninety, the driver will say I have ten missing.
45:24
Speaker 7: So that way we know that we're not leaving anything behind.
45:29
Speaker 7: And then another then what we do is that we
45:35
Speaker 7: deliver everything next day.
45:37
Speaker 1: For example, we picked up today.
45:39
Speaker 7: Friday, we deliver everything tomorrow Monday from eight am to
45:44
Speaker 7: nine pm. We texted the patients three have eta like
45:49
Speaker 7: you said, a lot of patients, the seniors, we do call,
45:53
Speaker 7: so we have an automated call and we have a
45:56
Speaker 7: real human calling and confirming the address, telling patient where
46:01
Speaker 7: it's coming from, which armicy is coming from, and what
46:04
Speaker 7: time it will be delivered. Who will be the driver, right,
46:07
Speaker 7: so they expect who's coming at the door. And then
46:14
Speaker 7: the third one is time and no next day where
46:18
Speaker 7: some patients who like to know what time they should
46:21
Speaker 7: expect it or they comfortable with, and pharmacy can choose
46:26
Speaker 7: it's the next day delivery, deliver it anytime from nine
46:29
Speaker 7: am to one pm.
46:30
Speaker 1: And then we guarantee that it will be delivered to the.
46:33
Speaker 7: Patient anytime from nine to one And same thing we
46:37
Speaker 7: do call and text and communicate and let the patient know.
46:41
Speaker 7: For example, drivers about thirty minutes ahead and he should
46:45
Speaker 7: be by a door. His name is let's say David,
46:49
Speaker 7: He'll be in a blue vess an idea on you know,
46:52
Speaker 7: so they know who to expect.
46:54
Speaker 5: It's very professional. What about the pharmacy management system? Talk
46:58
Speaker 5: to me about integration. Which systems are you integrated with?
47:02
Speaker 5: Just as examples of the pharmacy systems that you're plugged into.
47:06
Speaker 7: So as of now we're plugged into Pioneer. It's real
47:09
Speaker 7: time two wait integration. By that means the order comes
47:15
Speaker 7: to us directly from Pioneer to us. It's only patient's
47:18
Speaker 7: first name, last name, address, phone number, and direct numbers.
47:22
Speaker 7: Just you guys have the history, I mean, the pharmacy
47:25
Speaker 7: will have the history of it.
47:27
Speaker 1: And then.
47:30
Speaker 7: Once the delivery is completed real time when I say
47:33
Speaker 7: real time is latest within three seconds, the receipt with
47:37
Speaker 7: the patient's signature on it will be sent back to
47:40
Speaker 7: Pioneer and complete the delivery. And then we have Primary
47:45
Speaker 7: X well also known as micromerchant systems, and then also
47:51
Speaker 7: two way and then we have it with Liberty and
47:58
Speaker 7: besta REGs.
48:01
Speaker 6: Framework LTC.
48:03
Speaker 7: Yes, it's about to be completed. We almost there and
48:07
Speaker 7: desided to mention it, but I.
48:09
Speaker 6: Wanted to shout them out.
48:09
Speaker 5: They're on our network, so they do some amazing podcast
48:12
Speaker 5: productions and we were at their event with you and
48:15
Speaker 5: we saw Donnie there. He was one of the speakers.
48:18
Speaker 5: So it was really fun to see that relationship blossom
48:22
Speaker 5: and how important long term care as a focus is
48:25
Speaker 5: for your organization.
48:26
Speaker 6: You guys are big supporters of long term care.
48:29
Speaker 7: Yes, and we take pride on that and another pharma Solfa,
48:37
Speaker 7: which a lot of hospitals use, and we actually well
48:41
Speaker 7: known in the industry for doing deliveries for hospitals as well.
48:45
Speaker 7: We have talk to comp complied and certified, and then
48:52
Speaker 7: we have integration with EPIC.
48:55
Speaker 6: So very good. That's a huge electronic health record.
48:58
Speaker 7: Yes, and we actually the first one who got approved
49:02
Speaker 7: and inside EPIC.
49:04
Speaker 6: Yeah, it's terrific.
49:06
Speaker 1: Yeah.
49:07
Speaker 5: Well, I want to thank you. I want to thank
49:09
Speaker 5: you your your team. You've always been just open for collaboration.
49:17
Speaker 5: The technology is really impressive. I like hanging out with
49:20
Speaker 5: you and your team. We've got to go to dinner
49:21
Speaker 5: last night. I want to thank you for that as well.
49:23
Speaker 5: And I want you to thank you for being on
49:25
Speaker 5: the NCPA twenty twenty five.
49:27
Speaker 1: Thank you. I'm excited to be here.
49:28
Speaker 6: Yeah.
49:29
Speaker 7: I've been here last year and here this year, and
49:33
Speaker 7: we will be every year.
49:35
Speaker 6: Very good. We'll see you next year.
49:37
Speaker 1: Thank you.
49:37
Speaker 6: Thank you to We're here with.
49:43
Speaker 5: Johnny Reseetta excellent from University of Pittsburgh.
49:47
Speaker 6: Are you a pe P two?
49:49
Speaker 5: P two all right, so talk to us about the
49:52
Speaker 5: future of pharmacy.
49:53
Speaker 6: What do you see happening in the industry where you're like, hey, listen,
49:56
Speaker 6: I want to do this, this or this.
49:58
Speaker 4: Yeah.
49:58
Speaker 14: I think something that really community pharmacy to begin with
50:01
Speaker 14: is kind of the changing landscape that it's been going
50:03
Speaker 14: through in the diversity of opportunity, and I've really been
50:05
Speaker 14: I've kind of got an interest. I'm leading towards the
50:09
Speaker 14: inventory care behinding that intersection within the community I think
50:12
Speaker 14: is really important and seeing I think being able to
50:14
Speaker 14: incorporate more like when a care test scene and more
50:17
Speaker 14: patient centered services in our community pharmacies is so important,
50:21
Speaker 14: especially in underserved communities where from PA, especially around Pittsburgh.
50:26
Speaker 14: So many underserved areas that don't have you know, commediate
50:29
Speaker 14: access to healthcare services, and so having these institutions that
50:32
Speaker 14: have multiple, you know, services available to their patients can
50:36
Speaker 14: really improve health outcome. So I'm really interested to see
50:39
Speaker 14: how that's going to change. And I've definitely seen a
50:40
Speaker 14: lot of that here. We've had talks at PAID as
50:43
Speaker 14: well at this conference. You know, leaders in the community
50:46
Speaker 14: trying to incorporate these new services into their independent pharmacies
50:49
Speaker 14: so that they can better serve their patients excellent.
50:51
Speaker 5: So the National Community Pharmacists Association has gone through drastic
50:55
Speaker 5: changes keeping up with the times and what a community
50:58
Speaker 5: pharmacy will be doing today that they weren't doing five
51:00
Speaker 5: ten years ago.
51:02
Speaker 6: So why do you come to the NCPA. What is
51:04
Speaker 6: it about this conference that you're excited about?
51:06
Speaker 5: Yeah?
51:06
Speaker 14: Absolutely, So I'm a new member pit with the NCPA,
51:09
Speaker 14: our Student Chapter. I'm serving as a legislative chair, so
51:12
Speaker 14: I have a passion for policy and advocacy as well,
51:15
Speaker 14: and that's something that drove me to come and kind
51:17
Speaker 14: of learn more about, especially you know, the fight against
51:19
Speaker 14: PBMs currently and kind of how that landscape is changing
51:21
Speaker 14: because a lot of legislations being enacted in many different
51:24
Speaker 14: states trying to kind of improve the services for our
51:27
Speaker 14: patients and reduce the cost sportting on them as well
51:30
Speaker 14: as our pharmacies that are struggling at the moment dealing
51:32
Speaker 14: with that issue. So that was definitely something that really
51:34
Speaker 14: drove me to come to this conference and learn more about.
51:37
Speaker 14: And also I just want to learn more about community
51:39
Speaker 14: pharmacy in general, because again, I'm kind of like at
51:41
Speaker 14: a crossroads in terms of figuring out what I want
51:43
Speaker 14: to do with my career post graduation and coming to a
51:46
Speaker 14: conference like this, having the opportunity to and speaking to
51:48
Speaker 14: so many leaders in the community pharmacy field really allows
51:52
Speaker 14: me to get a better understanding of what's available to
51:54
Speaker 14: me and how they envision the field changing moving forward.
51:57
Speaker 14: So it's been great, you know about talking to so
51:59
Speaker 14: many inspiring people here at this conference and allowing me
52:02
Speaker 14: to get a better understanding of what my options are
52:04
Speaker 14: moving forward.
52:05
Speaker 5: Johnny, thanks for being on the NCPA twenty twenty five
52:08
Speaker 5: post show.
52:08
Speaker 6: We appreciate it.
52:09
Speaker 10: Yeah, thank you.
52:10
Speaker 4: I really appreciate the opportunity to talk to you. Thank you.