Latest / Networking Unleashed: Building Profitable Connections / Networking Unleashed: S1E8 An Interview with Andrew Bolton and Michael A Forman

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Networking Unleashed: S1E8 An Interview with Andrew Bolton and Michael A Forman · Networking Unleashed: Building Profitable Connections

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seniors that come from the mortgage world so the reverse mortgages i have a certain place
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in my soul for seniors because they seem to be left out of just about everything so
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i'm very happy to hear all that, but let's just start so Andrew why don't you introduce yourself good
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afternoon. My name is Andrew founder of tech rescue lsc in simplest terms it's a 24 hour customer
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supoort helplines fóor tech services.
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We cover everything from Bluetooth to connectivity to TVs, tablets, phones.
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We're branching into cybersecurity, which has its own legal and technical issues
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that we need to navigate around, but we help seniors when basically, they need help.
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We got here, my father walked into the kitchen one night with my mother and I having a conversation
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They will feel that, they will respect that.
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And they in turn will reciprocate that.
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In today's new world of business, the companies and the people that will be successful
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are the people who take that extra step
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when companies are creating A.I. chatbots, A.I. call centers, A.I. persons to deal with our customers.
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Why do you think tech rescue only uses real people?
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Why do you think tech rescue refuses to use chatbots?
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No mazes, no chatbots, no robot calls, you get a real person.
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Why? Because when you need help, you pick up the phone, you call tech rescue,
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you will get help from a real person that's authenticity.
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Because when you're in it?
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Somebody from within the country?
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Our call center is in South Carolina.
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We run 24 hours a day.
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We're expanding to Canada and Mexico, so we're dealing with French and Spanish.
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What makes us successful is because when somebody is in need,
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we've all been there when your insurance policy lapsed,
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or you're on the side of the road, or whatever it might be,
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you call up and you get one for English, two for Spanish,
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and then you have to go, yes, no, yes, customer service.
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How long did you spend on the phone when you just want somebody to come and help?
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Now that sentiment is exactly what your clients are looking for.
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When there is a problem, are you going to get them,
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or are they going to get your robots?
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Are they going to get the navigation, the push around?
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How do you think your client is going to feel?
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How do you think your client prospect is going to take that
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when the moment, game day, kick off, that moment comes
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when you said all the things you needed to say to them and the final test comes?
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No, exactly.
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You can give anything to anybody to answer your question is be authentic
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and get and treat your prospects and your clients the same exact way
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that you would treat your spouse, the person that you gave all your attention to.
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How successful was that?
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Listen, I agree 100%.
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I've been married for 36 years, so I know exactly what you're talking about.
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It's work.
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It's great. Listen, of everything you said,
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give me one takeaway that my audience can use today.
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One takeaway. Stop being so scared.
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Okay.
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I've walked into call centers.
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I've walked into trading firms.
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This young generation and the ones just behind me,
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we've given them participation trophies and unfortunately we haven't done anything
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to prepare them from the real world.
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The real world is mean, ugly, nasty people say mean things to you on the phone.
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People don't want to talk to you.
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You're taking up time.
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You're taking up resources.
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You're taking up whatever.
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You're going to be told no.
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And if you're on the phone and you do a phone business,
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you're going to hear some really mean, really, really disgusting things.
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Yeah, I remember when I was just starting the mortgage business.
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I had those sheets and sheets of people's names and numbers and everything.
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And all I was trying to do was get an answer from somebody besides a no pledge.
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And from 100 people, 150 people that I called every day,
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if I got two, I was lucky.
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So I don't know exactly what you're talking about.
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Andrew, I was just going to say when we were learning how to do it,
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it was 100,000 a day.
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500 a week is 2000 a month, 2000 a month is 24,000 leads in a year.
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You're going to tell me every call makes you a little bit sharper.
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That's 500 attempts every single week, 2000 attempts every month.
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You're going to tell me over the course of one year at 24,000 times at bat.
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You're telling me that you're not going to get good.
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You're telling me that you're not going to get better.
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Let's practice, practice.
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And networking is like, and you got to practice.
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You want to get better than good because you want to be able to communicate like us.
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But you have to start somewhere.
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And I always suggest starting by taking a networking event and put on the calendar.
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You should go to at least two a month.
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Okay. And just keep going to networking events until you get better.
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I got another one.
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Go to a bar, sports bar, whatever bar you like,
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and have a conversation with somebody.
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Because realistically, what makes the best successful businessman,
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I've read their books.
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If you're not selling, you're having a conversation.
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You're asking questions.
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The person knows what they want.
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They just don't know how to get there.
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It's your job to walk them through that process.
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That sales.
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You're not selling. You're walking them through.
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They're there for a reason.
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Somebody clicked on your website for a reason.
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Somebody asked for information for a reason.
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They may not be ready now.
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They may not be buying right now.
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But guess what?
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Five months, three months, six months, whatever it might be.
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If you're authentic and you have the conversation.
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Hey, Paul, Mike, it's Andrew.
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I know we talked about six months ago.
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Hey, listen, just checking in, calling up to see how things are going,
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how's the life because you had an authentic conversation.
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Hey, did you kid ever make the team?
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Take notes, put it on your CRM.
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Did Chris ever make the team?
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He tried. He figured out he didn't like it.
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He went with baseball.
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Can't go wrong with baseball.
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Now you're having a conversation.
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Maybe five, ten minutes.
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Hey, listen, I got to run. Listen.
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Why don't I send it over to you?
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Take a look at it again.
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I'll call you next week to see if you have any questions.
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Everybody has their own style and their own authenticity.
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You got to figure out what's yours.
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But to answer your question.
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What I can leave everybody with is don't be afraid.
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The worst that you're going to get is no.
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And every no is closer to a yes.
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That's it.
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That's as simple as it gets.
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Let's talk to you for another hour.
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Because everything you're talking about is what I talk about in workshops,
29:04
in on stage, on things like that.
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Everything you're talking about.
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But I can also, I can extend it out another hour.
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Because there are so many things that...
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Let's check it.
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But yeah, we're already at third for our podcast.
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Okay, Andrew.
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Somebody from the audience would like to get hold of you
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and learn all about tech rescue.
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How can they get hold of you?
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So you can reach us at www.techrescue.io
29:37
or you can go to help at techrescue.io
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that we can get all of our messages there for them.
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It's been a pleasure. I had a fantastic opportunity.
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And if you ever want to discuss more,
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I'd be more than happy to share some insights
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and bring along people that I've met along my journey
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that can give their testimony to what made them successful.
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Because that's what networking is all about,
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building relationships and leaning on those relationships.
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That's another aspect of this,
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is that successful people did not do it alone.
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That is the most important thing
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that I think everybody needs to understand.
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Nobody ever climbed the mountain alone.
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There was always people around them.
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That's fantastic.
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That's very insightful.
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Andrew, like I said, I can talk to you for another hour.
30:33
Okay, Andrew, then I will talk to you in a little while.
30:37
Thank you so much.
30:39
Well, that's all right, folks.
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A huge thank you to our special guests
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for sharing such incredible insights today.
30:47
And of course, a big shout out to you,
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our amazing listeners,
30:52
for tuning in and spending your time with us.
30:55
Remember, networking isn't about being perfect.
30:58
It's about being present.
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So take what you've learned today,
31:02
get out there,
31:03
and make some meaningful connections.
31:05
If you enjoyed this episode,
31:07
don't forget to subscribe,
31:09
leave us a review,
31:10
and share it with someone
31:12
who's been a part of our networking inspiration.
31:15
You can find me on Apple, Spotify, U2,
31:19
or my website,
31:21
MichaelA4man.com.
31:23
Until next time,
31:24
keep practicing, keep connecting,
31:26
and keep building those relationships.
31:29
This is Michael A4man signing off.
31:31
Thank you for your time today.