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When AI Becomes the Buyer: The Rise of Agentic Commerce with Katherine Black of Kearney
Retail isn’t just evolving, it’s being rewritten. In this episode of All Business with Jeffrey Hayzlett, Jeffrey sits down with Katherine Black, Partner at Kearney, to unpack the rise of agentic commerce where AI doesn’t just assist shoppers, it becomes them.
From AI-powered research to autonomous purchasing decisions, Katherine explains how platforms like ChatGPT are reshaping customer relationships, pricing strategies, and brand loyalty. As machines increasingly act as the gatekeepers of discovery, retailers and consumer brands face a new reality: you’re no longer just competing for…
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