Latest / Virtual GM - A Hotel Management Podcast
🎧 Episode 51: The New Guest Expectations in 2026 What Travelers Want Now That They Didn't Five Years Ago
In this episode, Cody & Meagan explore how guest expectations have changed and what boutique hotels can do to exceed them while standing out from larger brands.
🔹 Segment 1: Guests Want Convenience
Convenience has become a baseline expectation. Cody & Meagan discuss why fast response times, mobile check-in, contactless options, and reliable high-speed internet are now essential parts of the guest experience.
🔹 Segment 2: Guests Want Experiences
Travelers are increasingly choosing destinations based on how they'll feel—not just where they'll sleep. Learn why authentic local recommendations…
The skinny
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