In the Middle of Mastery Best of Season 4 | Rory Sheppard
Summary
This special episode of Unfinished Business brings together bite-sized lessons from Season 4’s In the Middle of Mastery conversations with Rory Sheppard. Kimberly Griggs revisits the standout moments from her time with Rory, a former operations leader at H-E-B and Whataburger, for owners and leaders who are years in and still feeling far from the vision they started with.
Each short segment delivers one practical lesson: why consistent B-minus service beats a one-time “wow,” how “superhero syndrome” keeps owners stuck as the bottleneck, and how to classify decisions so you can lead…
The skinny
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