Latest / Arroe Collins Like It's Live / C.T.C.S Episode 175 New Pepsi Product I'm In Big Trouble And Edward Sings

Transcript

C.T.C.S Episode 175 New Pepsi Product I'm In Big Trouble And Edward Sings · Arroe Collins Like It's Live

• 0:00
  Speaker 1: I'm CT.
• 0:01
  Speaker 2: When I'm not busy being Arrow, the podcaster, I live
• 0:04
  Speaker 2: in the real world. I mean, everybody has to have
• 0:05
  Speaker 2: a job, right? Mine just happens to be CS, customer service.
• 0:09
  Speaker 2: You know, solutions, relationships, while keeping your team motivated and
• 0:13
  Speaker 2: pumped up to keep that constant connection with each and
• 0:15
  Speaker 2: every person who has chosen to stop into your location.
• 0:19
  Speaker 2: Episode number 175, new Pepsi products.
• 0:23
  Speaker 1: Ooh, I effed up bad. And more time with my friend, Edward.
• 0:27
  Speaker 1: This is CTCS.
• 0:30
  Speaker 3: Transition walk, day number one out of four. It's cold
• 0:34
  Speaker 3: out here in this forest today. 17 degrees, snow on
• 0:37
  Speaker 3: the ground. The birds are flying around. They're having a
• 0:39
  Speaker 3: good time. Squirrels are doing the same. So we're taking
• 0:42
  Speaker 3: a walk through this forest because it's time to mentally
• 0:46
  Speaker 3: get ready for customer service.
• 0:48
  Speaker 4: Wow.
• 0:49
  Speaker 5: Busy day in the podcast studio today.
• 0:51
  Speaker 3: Big, big interviews. And you've got to keep it all together.
• 0:55
  Speaker 3: So if you're in retail, I've always got your back.
• 1:01
  Speaker 3: I know it's tough. I know the ride is long.
• 1:04
  Speaker 3: People don't understand why you're there. Sometimes you don't either.
• 1:07
  Speaker 3: But we are serving the community. You couldn't ask for
• 1:09
  Speaker 3: a better place. I'm not the only one who is
• 1:13
  Speaker 3: going at less than 100%.
• 1:15
  Speaker 5: Sickness is big time.
• 1:16
  Speaker 3: In the store right now. A lot of people did
• 1:18
  Speaker 3: not come into work. Not only that, but it's the
• 1:20
  Speaker 3: return of the masks. I'm seeing a lot of masks
• 1:23
  Speaker 3: inside the store here. It's not that there's a COVID breakout.
• 1:25
  Speaker 3: I think people have to pretty much train themselves that
• 1:28
  Speaker 3: if they're coming down with a cold or they've got
• 1:30
  Speaker 3: something wrong with their lungs, just go ahead and mask
• 1:32
  Speaker 3: up and protect the people around you from you.
• 1:35
  Speaker 5: So it's pretty interesting to see.
• 1:37
  Speaker 3: The number of sicknesses that have called out and those
• 1:40
  Speaker 3: that are sick still in the store. Pepsi's got a
• 1:43
  Speaker 3: brand new flavor out. It's Pepsi, wild cherry, and cream.
• 1:47
  Speaker 3: I've been reading about this for like three weeks now,
• 1:49
  Speaker 3: and it finally arrived here.
• 1:50
  Speaker 5: In the store. We've got to taste this thing out, man. Well,
• 1:53
  Speaker 5: that's pleasant.
• 1:55
  Speaker 3: It does not have that Pepsi flavor at all to it,
• 1:57
  Speaker 3: and so you definitely taste the cream in it. I
• 2:00
  Speaker 3: don't know why today of all days, but it just
• 2:02
  Speaker 3: seems like every fourth person... is laying into us about
• 2:06
  Speaker 3: the price of food. They keep going, I didn't buy anything.
• 2:09
  Speaker 3: How do I have $ 125 worth of groceries here? And,
• 2:13
  Speaker 3: you know, why of all days? It makes you wonder,
• 2:15
  Speaker 3: you know, you heard of all these other changes. Oh,
• 2:17
  Speaker 3: when somebody gets in the office, oh, I'm going to
• 2:19
  Speaker 3: lower the prices. I'm going to lower the prices. And
• 2:21
  Speaker 3: it ain't happening. And they're starting to react to it
• 2:24
  Speaker 3: because they really thought it was going to happen immediately.
• 2:27
  Speaker 3: And now, another exciting edition of What.
• 2:30
  Speaker 5: Would You Do?
• 2:31
  Speaker 2: I'm in the men's bathroom. You've always heard of the
• 2:34
  Speaker 2: lucky penny you find is a good luck.
• 2:37
  Speaker 3: All right.
• 2:38
  Speaker 5: Standing right here or sitting right here next to the
• 2:40
  Speaker 5: toilet is a penny. What would you do? Would you
• 2:44
  Speaker 5: take a.
• 2:44
  Speaker 2: Chance for that good luck or would you leave that
• 2:47
  Speaker 2: penny there? What would you do? Hey, please don't jump away.
• 2:55
  Speaker 2: There's more CTCS coming up next. Transition Walk, day number
• 3:00
  Speaker 2: two out of four. Out here in this forest very
• 3:03
  Speaker 2: early today because I've got some late interviews for the podcasting.
• 3:06
  Speaker 2: Going to be talking with Whitney Houston's former bodyguard. Everybody goes,
• 3:10
  Speaker 2: you mean the bodyguard that was in the movie The Bodyguard? No,
• 3:13
  Speaker 2: not Kevin Costner. We're talking to the real, honest-to-God bodyguard
• 3:17
  Speaker 2: of Whitney Houston. So out here in the forest, very,
• 3:20
  Speaker 2: very chilly. But that's what the winter months are all about.
• 3:23
  Speaker 2: And you know my feelings on that. You know, go
• 3:26
  Speaker 2: face the mountain. Don't run away from the fire. Face
• 3:28
  Speaker 2: the chariots. Because that's what's going to get you through
• 3:31
  Speaker 2: your storms. And there's a lot of storms in CS.
• 3:34
  Speaker 2: People love to.
• 3:34
  Speaker 1: Lie to you.
• 3:35
  Speaker 5: People love to lie. All right, let's beef it up.
• 3:39
  Speaker 5: I'll see you in CS. So what was it like
• 3:42
  Speaker 5: being the accountant today? I hadn't done it in about
• 3:45
  Speaker 5: two years. It was very stressful. I think I had $ 67, 000
• 3:48
  Speaker 5: to account for.
• 3:48
  Speaker 2: Wow.
• 3:51
  Speaker 6: I mean, you're talking to somebody that has usually $ 1, 000
• 3:54
  Speaker 6: or less in their bank account.
• 3:55
  Speaker 5: So you kind of feel like that guy that's trying
• 3:57
  Speaker 5: to take over the Pentagon.
• 3:58
  Speaker 2: You know, it's a trillion-dollar business, but the most he's
• 4:01
  Speaker 2: ever done is like $ 100 million.
• 4:03
  Speaker 6: Yeah, actually, yeah. I mean, I had my boss helping me,
• 4:07
  Speaker 6: so it was pretty good. But it's fucking stressful because
• 4:10
  Speaker 6: you've got to be done by a certain time. And
• 4:12
  Speaker 6: you've got to worry about what's going on out here,
• 4:15
  Speaker 6: why you're doing that. So it's not easy, but... I mean,
• 4:21
  Speaker 6: it's all right. You know, it's good to get back
• 4:23
  Speaker 6: in there after a couple years. Until you'll be doing
• 4:25
  Speaker 6: it more often.
• 4:25
  Speaker 5: Oh, fuck no. I hope not. God, I hope not.
• 4:29
  Speaker 2: One of my favorite things about being in customer service
• 4:31
  Speaker 2: is locating solutions.
• 4:33
  Speaker 5: We were having some problems on register number four.
• 4:36
  Speaker 3: And she was getting upset because the card that she
• 4:39
  Speaker 3: had wasn't going through. And she kept telling the person
• 4:42
  Speaker 3: on the register that it's a brand new card. I
• 4:44
  Speaker 3: just got it. I just got it. Well, in hearing that,
• 4:46
  Speaker 3: I walk over and I say, did you activate it yet?
• 4:50
  Speaker 3: She says, well, what do you mean? Did I activate it? Well,
• 4:52
  Speaker 3: you've got to call the bank, and you've got to
• 4:54
  Speaker 3: tell them you've received it, and then you can set
• 4:56
  Speaker 3: your PIN number. Right now, that card doesn't know what
• 4:57
  Speaker 3: your PIN number is. So very patiently, we got her
• 5:00
  Speaker 3: off register number four, took her up to customer service.
• 5:03
  Speaker 3: And then we called the bank and the bank was like, okay,
• 5:07
  Speaker 3: we can call you back in 15, 20 minutes.
• 5:08
  Speaker 2: And she says, all I want to do is just pay.
• 5:10
  Speaker 2: And I said, I'm going to show you how to
• 5:11
  Speaker 2: pay on that card. Took her through the method and
• 5:13
  Speaker 2: she got all of the stuff that she wanted to buy.
• 5:15
  Speaker 2: But she went from a pretty, pretty bad moment to smiling.
• 5:19
  Speaker 5: Yeah. And that's, I live for that. I live for
• 5:22
  Speaker 5: the solutions. The case of the missing bottle.
• 5:26
  Speaker 3: Like four times today, These eight packs of Dansani water,
• 5:30
  Speaker 3: they come up, and when they hand it over to
• 5:33
  Speaker 3: us to put on the register, it's always.
• 5:35
  Speaker 5: Missing a bottle. And they say, man, I didn't see
• 5:38
  Speaker 5: that it was missing a bottle. You didn't see it?
• 5:41
  Speaker 3: I didn't see it, so I guess I don't want
• 5:44
  Speaker 3: it because all eight bottles aren't there. What do you
• 5:47
  Speaker 3: think's really going on here? The case of the missing bottles,
• 5:49
  Speaker 3: four times today, I think they're drinking it on their
• 5:52
  Speaker 3: way up to the register.
• 5:55
  Speaker 1: Oh, it's not over yet. The drama, the fun, the twist,
• 5:58
  Speaker 1: the spins. Keep it here. There's more CTCS coming up next.
• 6:03
  Speaker 3: You love your walks, don't you? Oh, you love your walks.
• 6:07
  Speaker 3: Talking about Jazzy, she's with me. Every time, every time
• 6:10
  Speaker 3: I go on a transition walk, my little girl is
• 6:12
  Speaker 3: with me.
• 6:14
  Speaker 5: She loves leaves.
• 6:15
  Speaker 2: You can hear maybe the crunching in the background of
• 6:17
  Speaker 2: her going through this forest. Maybe it's a transition walk
• 6:21
  Speaker 2: for her too, because she's got to go into what
• 6:23
  Speaker 2: we call the mansion, and I'm sure that's just like CS.
• 6:26
  Speaker 2: It's enough to stress you out. So, taking a transition
• 6:30
  Speaker 2: walk with my little girl today.
• 6:32
  Speaker 5: I'll see you in CS. This is how good AI
• 6:36
  Speaker 5: technology is.
• 6:37
  Speaker 3: Last night, I took a check from a business that
• 6:40
  Speaker 3: I work for, which is this business. The check had
• 6:43
  Speaker 3: its number on it, had its name on it. Everything
• 6:46
  Speaker 3: looked like the legit checks that we normally get. AI technology.
• 6:51
  Speaker 3: It was a fake check.
• 6:53
  Speaker 5: 100% fake.
• 6:54
  Speaker 3: It went through our system. It has to go through
• 6:57
  Speaker 3: to check the routing number. It has to go through
• 6:59
  Speaker 3: checking his driver's license. It's a fake check. $ 591. 10. Fake check.
• 7:07
  Speaker 3: That's the kind of world we live in now. So
• 7:09
  Speaker 3: now I will probably be reprimanded, written up, probably be
• 7:13
  Speaker 3: put on ISO.
• 7:14
  Speaker 5: So, damn.
• 7:16
  Speaker 3: Word has reached us in customer service that our floral
• 7:19
  Speaker 3: department is in a little bit of danger right now
• 7:21
  Speaker 3: in getting in trouble because the three florists back there
• 7:25
  Speaker 3: were doing business, gossiping, having a good time together because
• 7:29
  Speaker 3: that's what they do as a great team back there.
• 7:31
  Speaker 3: And a guest started getting into their conversation and pretty
• 7:35
  Speaker 3: much became kind of male chauvinistic. And the main person
• 7:39
  Speaker 3: in the floral department looks at him and says... You know, sir,
• 7:44
  Speaker 3: you jumped into our conversation, and you really... We didn't
• 7:47
  Speaker 3: need that.
• 7:48
  Speaker 5: We didn't need that. And now you're putting a different
• 7:50
  Speaker 5: point of direction on it, so fuck you.
• 7:52
  Speaker 2: The infamous item not found, which means you go to
• 7:55
  Speaker 2: the aisle and try to figure out.
• 7:58
  Speaker 3: What the price is. This right here is chunks and gravy,
• 8:01
  Speaker 3: real beef and veggie recipes. Sounds like human food, right?
• 8:04
  Speaker 5: It's not. It's dog food. Big time dog food. So
• 8:07
  Speaker 5: now we're here. Oh, I was going to take a guess. Oh, $ 2. 79
• 8:10
  Speaker 5: a can. I was going to take a guess before
• 8:12
  Speaker 5: I got here, but I saw it too quickly. Damn,
• 8:15
  Speaker 5: my eyes got in the way.
• 8:15
  Speaker 2: It is busy.
• 8:19
  Speaker 5: Busy, busy, busy, busy, busy.
• 8:21
  Speaker 2: But I think what's making it really super busy, and
• 8:23
  Speaker 2: maybe one more busy, busy, busy, is the fact that
• 8:25
  Speaker 2: they just pulled... Maybe just half of our staff to
• 8:28
  Speaker 2: go help out in the bakery. And the reason why
• 8:29
  Speaker 2: is because they're running out of NFL cookies. Yeah, because
• 8:33
  Speaker 2: the playoffs are tomorrow and they have to have cookies
• 8:35
  Speaker 2: for each one of the teams. And so they said, hey,
• 8:37
  Speaker 2: we need people to do the frosting. We need to
• 8:39
  Speaker 2: do the people that are going to design different things.
• 8:41
  Speaker 2: And so they took half our team, and then all
• 8:43
  Speaker 2: of a sudden we get hit with lots of people
• 8:45
  Speaker 2: at the registers. Transition walk, day number four out of four.
• 8:49
  Speaker 2: It is icy cold in this forest. A transition walk
• 8:53
  Speaker 2: is taking the time to take a walk. I happen
• 8:56
  Speaker 2: to walk through a forest. I've been on greenways. It's
• 9:00
  Speaker 2: an opportunity to... Sift through all of the many mindsets
• 9:03
  Speaker 2: that you go through. Got my God on today. Powerful message.
• 9:07
  Speaker 2: Don't put your focus on the future. Put your focus
• 9:10
  Speaker 2: on now. And I got to be honest with you.
• 9:12
  Speaker 5: Here, okay?
• 9:13
  Speaker 3: In radio and podcasting, With everything that I've ever done,
• 9:17
  Speaker 3: I've always looked to the future. This is what I
• 9:20
  Speaker 3: want to do. Even in martial arts, this is the
• 9:22
  Speaker 3: goal I want to conquer. This is where I have
• 9:24
  Speaker 3: to be at such and such time. And the goal
• 9:27
  Speaker 3: is to make sure that I'm going to get there.
• 9:31
  Speaker 3: But when it didn't happen, it brought amazing, amazing personal
• 9:36
  Speaker 3: pain because I felt like a failure. And I think
• 9:38
  Speaker 3: that's one of the reasons why I like CS. I
• 9:41
  Speaker 3: don't look forward to becoming a manager. I don't look
• 9:44
  Speaker 3: forward to becoming anything but who I am in this
• 9:47
  Speaker 3: moment of now.
• 9:48
  Speaker 5: And I give that to you now. I want you
• 9:50
  Speaker 5: to think about your own life.
• 9:52
  Speaker 3: Are you really trying to forecast the next five years
• 9:55
  Speaker 3: when in five minutes or even five seconds you can
• 9:57
  Speaker 3: trip and stumble?
• 9:59
  Speaker 5: See you in CS.
• 10:01
  Speaker 3: It's not Super Bowl Sunday, but it is Playoffs Sunday,
• 10:04
  Speaker 3: and we'll find out who is going to the Super Bowl.
• 10:06
  Speaker 5: This place is packed.
• 10:08
  Speaker 3: I mean, I walk into the store, you've got employees
• 10:11
  Speaker 3: that are walking in late, and so what do I do?
• 10:14
  Speaker 3: I'm over here in self-checkout, and I've got 12 robots
• 10:17
  Speaker 3: to mess around with here, so it's going to be
• 10:19
  Speaker 3: a very busy day.
• 10:19
  Speaker 5: Let's do an early prediction, 140,000 tonight. How about all
• 10:24
  Speaker 5: these football fans, man? It's pretty busy in here today.
• 10:26
  Speaker 5: You called it. I didn't know how the fuck it
• 10:29
  Speaker 5: was going to be. Yeah.
• 10:30
  Speaker 4: And now it's starting to taper off. Well, it's only
• 10:33
  Speaker 4: because the game starts at 3.30. It's still doing it?
• 10:36
  Speaker 4: We're having problems with PenPad. PenPad isn't taking credit cards
• 10:42
  Speaker 4: on the other side. And they have to then suspend
• 10:45
  Speaker 4: it and then bring it up here.
• 10:47
  Speaker 3: And so when he goes over there to suspend it,
• 10:48
  Speaker 3: that suspends our conversation. And I think that we're not
• 10:51
  Speaker 3: supposed to talk about the Super Bowl because by the
• 10:53
  Speaker 3: time that you hear this, the game is probably going
• 10:55
  Speaker 3: to be long gone. So you'll be going, dude, you
• 10:58
  Speaker 3: guys wasted your time talking about who's in the playoffs.
• 11:01
  Speaker 5: Are you going to try the new Pepsi when we
• 11:05
  Speaker 5: get more of them? It's got a wild cherry and
• 11:08
  Speaker 5: cream on it.
• 11:10
  Speaker 2: It is good.
• 11:11
  Speaker 5: As long as it's a diet, it should be okay. Oh,
• 11:15
  Speaker 5: I didn't see a diet one, so I guess not.
• 11:18
  Speaker 5: We do? Oh, that's good. What's it say? It says,
• 11:23
  Speaker 5: you mean for the number? What's it say? 352, Mr. Edward.
• 11:27
  Speaker 2: All right. Sing to me, man.
• 11:29
  Speaker 1: Sing to me.
• 11:30
  Speaker 5: Thanks, Mr. What song are you singing today? Well, something
• 11:47
  Speaker 5: I made up. There's nothing wrong with a John Lennon
• 11:49
  Speaker 5: song like that. It's sort of a misremembrance. Yeah. A
• 11:53
  Speaker 5: tune from that old animated series, The Beagles.
• 11:59
  Speaker 1: Really?
• 11:59
  Speaker 5: The Beagles. Did you watch The Beatles cartoon? I saw
• 12:03
  Speaker 5: The Beatles, and I also saw The Beagles. Oh, The Beagles.
• 12:08
  Speaker 6: Obviously, my laugh was The Beatles, most likely.
• 12:11
  Speaker 5: There was this goofy laughing guy who always announced them. Yeah.
• 12:16
  Speaker 5: And in doing so, I always wound up in the mishap.
• 12:19
  Speaker 6: Wow.
• 12:19
  Speaker 5: It was a laugh.
• 12:22
  Speaker 3: Well, enjoy your banana and Pepsi, and hopefully next week
• 12:24
  Speaker 3: we'll have that soft drink over there, the new Pepsi.
• 12:28
  Speaker 5: All right. Wild cherry and cream, and it's good. You
• 12:32
  Speaker 5: have a great day today, all right? Thanks. Thank you, sir.
• 12:36
  Speaker 3: I always love it when Edward stops in for a
• 12:37
  Speaker 3: visit because he's that one person I want to have
• 12:40
  Speaker 3: a conversation with every single time.
• 12:42
  Speaker 5: I want him to feel that he is being recognized
• 12:44
  Speaker 5: when he comes into the store. And so when he sings,
• 12:46
  Speaker 5: it's beautiful.
• 12:48
  Speaker 3: It's now time to play a game called What Did
• 12:49
  Speaker 3: This Man Really Say? He comes up and he says,
• 12:53
  Speaker 3: do you guys sell any Vapuru?
• 12:55
  Speaker 5: I'm going, Vapuru? What is Vapuru? And he goes, you know, Vapuru.
• 13:02
  Speaker 3: And you kind of look at him, and then he
• 13:04
  Speaker 3: starts rubbing it on his chest.
• 13:06
  Speaker 5: Va-peru. And I go, you mean vapor rub? Va-peru. Va-peru.
• 13:13
  Speaker 2: And that's exactly what it was. Five minutes after five,
• 13:16
  Speaker 2: football Sunday. The second game hasn't even started.
• 13:19
  Speaker 5: No layoffs. And then we get word up here in
• 13:21
  Speaker 5: the front that they're not making pizzas anymore. They're not
• 13:24
  Speaker 5: making pizzas.
• 13:24
  Speaker 6: The only person back there right now that knows how
• 13:27
  Speaker 6: to make pizza is getting ready to go home.
• 13:29
  Speaker 5: And she just came up and said, hey, no more pizza.
• 13:31
  Speaker 5: And I was like, what? Oh, my God. Like, if
• 13:34
  Speaker 5: you ran out of the shit to make it with,
• 13:36
  Speaker 5: I get it. See, they need to train one of us.
• 13:39
  Speaker 5: But then I don't want to spend all night back here.
• 13:41
  Speaker 5: That's where we would be every fucking day. They'd go, oh,
• 13:43
  Speaker 5: CT knows how to make pizza. Bill knows how to
• 13:45
  Speaker 5: make pizza. Yeah. That's you. Yeah, I would love to
• 13:48
  Speaker 5: learn how to make that chicken back there, though. I
• 13:49
  Speaker 5: want to steal the recipe. Say that now, and then
• 13:51
  Speaker 5: we make it for a bunch of mean fucking people
• 13:53
  Speaker 5: all day long.
• 13:54
  Speaker 6: As somebody that worked in restaurants for 20 years, you
• 13:56
  Speaker 6: don't want to fucking work in food, trust me.
• 13:59
  Speaker 5: I promise you. This did a big bust. I mean, $ 302.
• 14:04
  Speaker 5: A lot. Yeah, how about that, huh? So, I mean,
• 14:08
  Speaker 5: every week when he comes in here, that's what he's
• 14:11
  Speaker 5: going out with. So, yeah. Wow. He talking about he
• 14:14
  Speaker 5: had everything. I still dug in a bag and I
• 14:18
  Speaker 5: found those two razors or whatever. He thought he was,
• 14:22
  Speaker 5: he thought I got everything. Yeah, yeah. I washed my hands. Yeah,
• 14:26
  Speaker 5: he stunk.
• 14:27
  Speaker 6: He did.
• 14:27
  Speaker 5: Yeah, he smelled really bad. Yeah, he did. And he
• 14:30
  Speaker 5: can run. You know that? Really? That man can outrun me.
• 14:35
  Speaker 5: He can run. Because a week before last, he was
• 14:38
  Speaker 5: running out in the parking lot from Gary.
• 14:41
  Speaker 2: Wow.
• 14:42
  Speaker 5: He ran from me before.
• 14:43
  Speaker 2: Wow.
• 14:44
  Speaker 5: Wow. Old black guy. Yeah, you wouldn't think he could run.
• 14:48
  Speaker 5: But yeah, yeah.
• 14:49
  Speaker 2: Wow.
• 14:49
  Speaker 5: So did he run down the sidewalk there? Yeah.
• 14:51
  Speaker 3: He went down the sidewalk and the security guard was
• 14:54
  Speaker 3: going to try and get a picture of him.
• 14:55
  Speaker 5: Oh, good, good, good. It's about time he gets caught.
• 14:58
  Speaker 5: He really is. Well, there you have it.
• 15:00
  Speaker 2: Another exciting edition of CTCS. The ups, the downs, the twists,
• 15:04
  Speaker 2: the spins, the flips, the flops, the oh my gods,
• 15:07
  Speaker 2: and what the heck is that all about? Hey, do
• 15:10
  Speaker 2: me a favor. Become a part of the community. in
• 15:13
  Speaker 2: the way of sharing your stories at your place of business.
• 15:16
  Speaker 5: Because you know what?
• 15:16
  Speaker 2: It creates a great conversation. Let us see the wizard
• 15:19
  Speaker 2: behind your curtain. I'll see you next week.