Donald Berryman - ProfectusCX - The Future For The Enterprise-BPO Relationship
Donald Berryman is the Founder & Managing Director at ProfectusCX. He is based in Florida, USA.
Don writes a LinkedIn newsletter called The CX Advisor Perspective. He recently published several newsletters focused on how the enterprise to BPO relationship needs to develop - to bridge new AI technology use and also to change how BPOs charge for their services.
Mark Hillary called Don to explore the issues he raised and how he sees the future of the bridge between the enterprise and BPO and the RFP supplier selection process.
ProfectusCX
https://profectuscx.com/
Don Berryman - LinkedIn…
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