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You Decided What She Wanted Before You Asked Her | Mary O’Connor
"We're not anti-surgery. We're just anti-inappropriate surgery."
That's Dr. Mary O'Connor's mission statement in one sentence — and it's also the best diagnosis of a mistake that has nothing to do with healthcare. Executives reach for the big, expensive, dramatic fix constantly: the platform overhaul, the process relaunch, the AI rollout. Rarely do they reach for the boring, unglamorous work that would've actually solved it.
Mary is co-founder and Chief Medical Officer of Vori Health, a virtual-first musculoskeletal care company. She's Professor Emerita at Mayo Clinic, a past professor at…
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