Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How One Hospital Cut ICU Readmissions by 62 Percent
Episode 161 of The Operations Podcast dives into a single, surprising operations win: a regional hospital system cut ICU readmissions by 62 percent in under a year. Lucas and Luna unpack the root-cause analysis that revealed the real problem wasn't clinical — it was a handoff bottleneck between the ICU and step-down units. They walk through the redesigned discharge protocol, the nurse-led communication board, and the post-discharge check-in calls that flipped the metric. The episode also touches on why so many operations teams stop at the first fix instead of chasing the second-order…
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