Latest / The DEX Show: A Show for IT Change Makers / From Copilot to Smart Offices: AI, IoT & the Future of Work (w/ NTT DATA GROUP)

Transcript

From Copilot to Smart Offices: AI, IoT & the Future of Work (w/ NTT DATA GROUP) · The DEX Show: A Show for IT Change Makers

• 0:01
  Speaker 1: Welcome it, change Makers to the Deck Show with Tim
• 0:05
  Speaker 1: Flower and Tom McGraw.
• 0:07
  Speaker 2: Let's get into it.
• 0:09
  Speaker 3: How they're change makers. Welcome back to the Deck Show
• 0:12
  Speaker 3: solo episode today, as in I have no co host,
• 0:15
  Speaker 3: but I do, of course, have a wonderful guest. His
• 0:18
  Speaker 3: name is Visual Brown. He's chief evangelist and digital workplace
• 0:21
  Speaker 3: leader from NTT Data Services Vichel. Welcome to the show.
• 0:26
  Speaker 2: How you doing great? Thank you for hosting me.
• 0:30
  Speaker 3: Great pleasure, great pleasure. And we also told us you know,
• 0:33
  Speaker 3: he's got a he's on daddy daycare duty. There's a
• 0:36
  Speaker 3: six year old and a ten year old floating about.
• 0:38
  Speaker 3: They may be are extra special additional guest today, that's.
• 0:41
  Speaker 2: Right, Yeah, that's right. Yeah, and it's our employee experience.
• 0:45
  Speaker 3: Let's see, have some have some questions ready for them?
• 0:48
  Speaker 3: What are they in too? Pokemon and my children's current
• 0:51
  Speaker 3: obsession which feels rather rather old fashioned. Actually, you know,
• 0:54
  Speaker 3: Pokemon's been around for so long. But what is their
• 0:57
  Speaker 3: current current main preoccupation? Do they have one?
• 1:01
  Speaker 2: Yeah, my six year old is in love with poor
• 1:04
  Speaker 2: Patrol and ship and Potato.
• 1:09
  Speaker 3: I don't know that one.
• 1:11
  Speaker 2: Yeah, it's all over either Netflix or Amazon Prime.
• 1:16
  Speaker 3: Let me say in your ten year old.
• 1:19
  Speaker 2: Yeah, ten year old she is into is the first
• 1:23
  Speaker 2: contact right now with that movies out and Alter Apollo
• 1:28
  Speaker 2: thirteen in the Kennedy Space Center. She loves astronomy, so
• 1:31
  Speaker 2: she gets into that.
• 1:32
  Speaker 3: Wow, that's a fancy obsession for a ten year old.
• 1:35
  Speaker 3: That's very it's elevated. You know, that's a future astronaut material, right.
• 1:41
  Speaker 2: Yeah, way bigger aspirations than I had a ten year old.
• 1:44
  Speaker 2: So excellent.
• 1:46
  Speaker 3: And I hear you guys are going to be joining
• 1:48
  Speaker 3: us at this year's experience is it? Is it Boston
• 1:51
  Speaker 3: London or both?
• 1:53
  Speaker 2: Boston. We're looking to get attendance in London as well.
• 1:57
  Speaker 2: Quite a plus contingent will be showing up from NITY
• 2:02
  Speaker 2: Data at both events.
• 2:04
  Speaker 3: Excellent, excellent. People should should seek them out or maybe
• 2:08
  Speaker 3: you know, the following conversation will inspire you to seek
• 2:12
  Speaker 3: them out, because Data are a partner of ours, right
• 2:18
  Speaker 3: and there were some sort of aspects of a partnership
• 2:21
  Speaker 3: which really stood out to us at the deck shows
• 2:23
  Speaker 3: being well worth well worth a conversation. So I guess
• 2:26
  Speaker 3: if you could maybe set the stage for us entity data,
• 2:30
  Speaker 3: what is it all about? How where do you originate?
• 2:32
  Speaker 3: With does it originate from and what types of services
• 2:35
  Speaker 3: do you provide?
• 2:37
  Speaker 2: Yeah, Entity Data is a global business digital business partner
• 2:43
  Speaker 2: for many of our clients were known as innovators when
• 2:47
  Speaker 2: it comes to providing solutions for our client and partner ecosystem.
• 2:53
  Speaker 2: We're about a thirty billion dollar company. We're rated the
• 2:58
  Speaker 2: fish largest non brand globally. We have about one hundred
• 3:02
  Speaker 2: and eighty thousand employees as well, and we play in
• 3:07
  Speaker 2: every market you could think about. And we're a global
• 3:11
  Speaker 2: full stack service provider. In terms of the capabilities that
• 3:17
  Speaker 2: we bring to market, they span many They spend industries
• 3:21
  Speaker 2: across public sector and federal government, and stan local financial services,
• 3:27
  Speaker 2: insurance and banking, healthcare and health provider, and the list
• 3:33
  Speaker 2: goes on. We span all the industries. And then when
• 3:35
  Speaker 2: it comes to specific offering areas, it spans cloud and security,
• 3:41
  Speaker 2: it spans data center and undersea cable, digital workplace services naturally,
• 3:47
  Speaker 2: which is the area I lead, Cloud and hybrid infrastructure,
• 3:50
  Speaker 2: data center and data center, data and analytics and intelligence
• 3:54
  Speaker 2: and gen AI. So you span the gamut in terms
• 3:57
  Speaker 2: of being a full stack provider.
• 3:59
  Speaker 3: That is it comprehensive range of services for sure? And
• 4:03
  Speaker 3: how does how does next Thing fit into that presently,
• 4:07
  Speaker 3: and how does it help you differentiate those services.
• 4:10
  Speaker 2: Sure, when you look at the clients we serve and
• 4:17
  Speaker 2: the employees they have, naturally, as you look at the
• 4:26
  Speaker 2: tools and platform and services that provide to their market
• 4:28
  Speaker 2: their customers, there's an ecosystem of services and things and
• 4:33
  Speaker 2: tools they need to make that happen. And so if
• 4:35
  Speaker 2: it's back end systems and that could be a data center,
• 4:41
  Speaker 2: that could be things in the cloud, that could be
• 4:44
  Speaker 2: network that can be undersea cable. There's the back office
• 4:49
  Speaker 2: stuff that happens, back end stuff should have happened that
• 4:52
  Speaker 2: enables that company to deliver value to its consumers. But
• 4:58
  Speaker 2: then there's the need of the front office or the
• 5:01
  Speaker 2: employees themselves, and that that's where digital workplace is mostly
• 5:06
  Speaker 2: focused and making sure that we're looking at the employee
• 5:11
  Speaker 2: experience and making sure they have high productivity and have
• 5:15
  Speaker 2: a good work life balance. And so our relationship with
• 5:19
  Speaker 2: next Thing is to make sure that we have telemetry
• 5:23
  Speaker 2: into the experiences of their employees.
• 5:28
  Speaker 3: Absolutely, and I love the employee focus and give us
• 5:32
  Speaker 3: some use cases. How are you making a difference to
• 5:35
  Speaker 3: your customers employees experience day to day.
• 5:39
  Speaker 2: Yeah, sure, it's a few, right, And I think probably
• 5:42
  Speaker 2: the best way to kind of manifest that is looking
• 5:48
  Speaker 2: at the day in the life of an employee. And
• 5:51
  Speaker 2: so if I do that from a manufacturing setting, someone
• 5:56
  Speaker 2: who is in a factory floor and as they go
• 6:02
  Speaker 2: through today, what type of experience that factory worker would
• 6:05
  Speaker 2: need and so do they have the right device based
• 6:10
  Speaker 2: on their work style They're walking across the floor, they
• 6:14
  Speaker 2: may have may or may not have dirty hands, they
• 6:17
  Speaker 2: may not be able to use a keyboard, right, And
• 6:22
  Speaker 2: is the right form factor of that device designed for
• 6:25
  Speaker 2: their work? Is it more mobile than a laptop? Is
• 6:29
  Speaker 2: it a iPad type device? And so understanding the needs
• 6:36
  Speaker 2: of that manufacturing worker on a factory floor is important,
• 6:42
  Speaker 2: and so that way we could manage the employ experience
• 6:45
  Speaker 2: based on that work style. And so having telemetry on
• 6:47
  Speaker 2: the devices and applications and tools they use to fit
• 6:52
  Speaker 2: that style is important and so next thing plays a
• 6:54
  Speaker 2: role there. So that's one use case. Or if I
• 6:57
  Speaker 2: look at a retail setting and some a retail agent
• 7:01
  Speaker 2: in a store and the things they use, it could
• 7:05
  Speaker 2: be for point of sale tools or making sure that
• 7:11
  Speaker 2: the consumer they're serving in that store or the supply
• 7:16
  Speaker 2: chain to get inventory in store, the tools they used
• 7:21
  Speaker 2: to make all that value chain work. Those are the
• 7:25
  Speaker 2: employees that make that happen. Looking at the experiences though
• 7:28
  Speaker 2: the employees have, or if I go into a clinical
• 7:31
  Speaker 2: setting and I look look at clinician to clinician interaction
• 7:36
  Speaker 2: or clinician to patient interaction, again, the employee in that
• 7:40
  Speaker 2: setting uses a certain set of tools and devices for
• 7:44
  Speaker 2: the clinician to get work done and taking care of
• 7:47
  Speaker 2: that patient and making sure that you know, any decision
• 7:51
  Speaker 2: they make can make it give mean a life and
• 7:55
  Speaker 2: debt situation in the clinical setting, and so I want
• 7:58
  Speaker 2: to make sure that the tools they're using and the
• 8:01
  Speaker 2: devices has nine point nine nine nine up time for example,
• 8:06
  Speaker 2: and the applications are always working. So just in summary,
• 8:10
  Speaker 2: as I look across a healthcare setting for clinicians, a
• 8:15
  Speaker 2: retail setting, and a healthcare setting, all those tools and
• 8:19
  Speaker 2: platforms and experiences for those employees in those industries, we
• 8:24
  Speaker 2: want to monitor the experiences and understand the persona driven
• 8:27
  Speaker 2: and to make sure we're maintaining and creating productive experiences
• 8:34
  Speaker 2: for those employees. And that's where next thing perhaps orts
• 8:36
  Speaker 2: bring that together.
• 8:38
  Speaker 3: That's great and one of the innovations that stood out
• 8:42
  Speaker 3: to us when we heard about the partnership was the
• 8:47
  Speaker 3: work you've done there around technical integration to work with
• 8:52
  Speaker 3: ms CO pilot, and what I hear is actually already
• 8:55
  Speaker 3: benefiting customers quite significant. The ms CO pilot really really
• 9:00
  Speaker 3: exciting kind of program of innovation at Microsoft. In my opinion,
• 9:05
  Speaker 3: we'd love to hear a bit more about that work
• 9:07
  Speaker 3: and of course for the results you've seen already in
• 9:10
  Speaker 3: the future plans around it and how next Thing fits
• 9:12
  Speaker 3: into that.
• 9:14
  Speaker 2: Yeah, certainly, you know, there's there's when we look at
• 9:20
  Speaker 2: the different tooling and partner partner systems that are in
• 9:23
  Speaker 2: place when we provide services to our clients and the
• 9:27
  Speaker 2: employees we serve, you know, there is telemetry that's coming
• 9:34
  Speaker 2: from the devices to understand this performance and health and
• 9:38
  Speaker 2: those things. And that's where next Think has telemetry to
• 9:43
  Speaker 2: capture that. Sometimes employees are reactive, they'll call and say, hey,
• 9:51
  Speaker 2: something's broken, and Next Things help us be proactive and
• 9:56
  Speaker 2: understanding what's going on before they actually pick up the
• 9:59
  Speaker 2: phone and cause. So either way, when something happens proactively reactively,
• 10:05
  Speaker 2: it's tied to a logging platform or itsm platform like service.
• 10:09
  Speaker 2: Now and so you want to do some orchestration and
• 10:17
  Speaker 2: between these platforms and make a conversational at the same
• 10:20
  Speaker 2: time with the employees. And so the ability to bring
• 10:24
  Speaker 2: tools like copilot Studio to interact between Next Things, the
• 10:30
  Speaker 2: next Thing platform, and an its platform like Service Now,
• 10:36
  Speaker 2: Copilot Studio sits in the middle and helps us act
• 10:39
  Speaker 2: as a conversation layer, an orchestratration layer, and an execution
• 10:45
  Speaker 2: layer between service now and Next Thing. As a copilot
• 10:50
  Speaker 2: for example, can look at data within service now and
• 10:56
  Speaker 2: surface that in an employee interaction. So, for example, I
• 10:59
  Speaker 2: use an example to maybe highlighted. You're having a problem
• 11:04
  Speaker 2: with your laptop or device you're using, and you reach
• 11:09
  Speaker 2: out to a chat pot and it's a very conversational
• 11:11
  Speaker 2: eye agent, and you go, hey, I seem to be
• 11:15
  Speaker 2: having a problem with using Excel, and the copilot studios
• 11:23
  Speaker 2: queries next week can go yep, I could see your
• 11:28
  Speaker 2: very next thing and next Thing has pelementary on the
• 11:30
  Speaker 2: performance a device and says yeah, I could see our
• 11:32
  Speaker 2: device is performing blah blah blah. Right, it doesn't look well,
• 11:35
  Speaker 2: it looks well, this is tapped. Let me reclear. You
• 11:38
  Speaker 2: cash those kinds of things, But it can also look
• 11:41
  Speaker 2: into service now and go. I've seen in the last
• 11:45
  Speaker 2: ten minutes thirty people call the desk with the same problem. Hey,
• 11:50
  Speaker 2: we got a systemic issue. So I get the limit
• 11:53
  Speaker 2: you on the device and employee, but I'm also getting
• 11:55
  Speaker 2: device on what is happening system wide across the state,
• 11:59
  Speaker 2: and so bringing those together. That's where copalit Studio comes together.
• 12:03
  Speaker 2: To bring these platforms together to understand more systemic issues
• 12:07
  Speaker 2: and surface that than the employee, but also the IT
• 12:09
  Speaker 2: service agent so he's more informed. And the net outcome
• 12:13
  Speaker 2: from that is the.
• 12:15
  Speaker 4: Employee is is the service the employee receives gets solved faster,
• 12:22
  Speaker 4: served faster, puts them back, makes them productive faster instead.
• 12:26
  Speaker 2: Of dealing with a problem, and attaches to things like
• 12:29
  Speaker 2: first call resolution, meantime to handle a problem. Because in
• 12:33
  Speaker 2: our bringing Copilot Studio and next Thing it serves now
• 12:36
  Speaker 2: together and solving these problems faster and quicker and better knowledge.
• 12:41
  Speaker 2: I know there's a long winded answer. Hopefully that makes sense.
• 12:45
  Speaker 3: No, it's so it's a really it's a really exciting
• 12:48
  Speaker 3: area of innovation. I think it warrants it. I mean,
• 12:51
  Speaker 3: how do you you know, looking ahead five years, how
• 12:53
  Speaker 3: key is this to your like long term goals? And
• 12:55
  Speaker 3: where do you see it going? I mean it's striking, So.
• 13:00
  Speaker 2: Yeah, it's it's I think we're right copilots. Copilot is
• 13:06
  Speaker 2: situated in a broader industry uh direction around generative AI,
• 13:15
  Speaker 2: and there's significant potential about using these massive l l
• 13:20
  Speaker 2: ms to drive really two to three different areas. Right.
• 13:27
  Speaker 2: One is you know, first and foremost the employee experience
• 13:30
  Speaker 2: and how we're using general AI to make an employee
• 13:35
  Speaker 2: not just more productive, but more efficient, better work life balance.
• 13:43
  Speaker 2: So that those that's one area and the other area
• 13:46
  Speaker 2: is how is it impacting industry? So, for example, in insurance,
• 13:52
  Speaker 2: am I addressing a claim faster? Can I ah know
• 14:00
  Speaker 2: the right thing to say in this practice when someone
• 14:03
  Speaker 2: calls me about a life death benefit situation? Right? And
• 14:07
  Speaker 2: that's where generative comes in, right, suggesting what's best practice
• 14:11
  Speaker 2: or the latest waterusness should be aware of when speaking
• 14:14
  Speaker 2: to a human on the phone. So that's one area
• 14:16
  Speaker 2: and making two areas productivity and making it very industry specific.
• 14:21
  Speaker 2: But then when you get into things like all service
• 14:23
  Speaker 2: operations right and any any any g s I So
• 14:27
  Speaker 2: if I'm doing network or if I'm doing data centered operations,
• 14:31
  Speaker 2: or if I'm doing workplace and so you have teams
• 14:34
  Speaker 2: of people and you know, digital humans and humans that
• 14:40
  Speaker 2: are doing work, and how do you make that service
• 14:43
  Speaker 2: operations more efficient? And that's also an opportunity for generative
• 14:46
  Speaker 2: the capabilities and so so it brings more I T
• 14:52
  Speaker 2: assists agent assists with GENII capabilities to make them make
• 14:57
  Speaker 2: better decisions faster. So between those three areas, just in
• 15:01
  Speaker 2: summary service operations right, make an employee more productive and
• 15:06
  Speaker 2: getting very industry specific with use cases, those three things
• 15:11
  Speaker 2: are where I see where significant impact is going to
• 15:14
  Speaker 2: happen in the next five years and how we evolve.
• 15:18
  Speaker 2: The net output of that would be how is it
• 15:21
  Speaker 2: changing business models and operating models? So more fundamental change
• 15:26
  Speaker 2: because of genya as.
• 15:27
  Speaker 3: Influence intriguing anyone who partners the next thing obviously kind
• 15:34
  Speaker 3: of intuitively or explicitly understands the significance of visibility in
• 15:39
  Speaker 3: the modern digital workplace. Right, what does visibility mean to
• 15:43
  Speaker 3: you there? And why does it matter so much?
• 15:46
  Speaker 2: Yeah, I think it's a few things. The reason I
• 15:49
  Speaker 2: think that's really important that jumps out of me is
• 15:56
  Speaker 2: two areas. Right, when I look at the workforce and
• 16:01
  Speaker 2: when I look at areas such as ESG and and
• 16:07
  Speaker 2: which is why why I think visibility and observative observability
• 16:10
  Speaker 2: is important. Here's why if I you know, this is
• 16:13
  Speaker 2: going on the on the workforce perspective. First, there's the
• 16:18
  Speaker 2: whole return to office motion that we're seeing what's going
• 16:22
  Speaker 2: on with Amazon right now and wanting them to go
• 16:23
  Speaker 2: back to the office. M hm. And how do you
• 16:28
  Speaker 2: really strike work life balance and making sure that you
• 16:33
  Speaker 2: have a making ensuring the employees productive. And you know
• 16:42
  Speaker 2: what's the argument for a return to office? There there
• 16:44
  Speaker 2: are good ones, but the ability for to have visibility
• 16:50
  Speaker 2: and observability of the employees' productivity is important, and so
• 16:56
  Speaker 2: it really I think it will help us. It'll be
• 16:59
  Speaker 2: one of the signals of what we should do about
• 17:02
  Speaker 2: return to office. So that's from a workforce trend perspective.
• 17:07
  Speaker 2: The other area really to workforce is human impact. And
• 17:13
  Speaker 2: so what I mean is and it's going back to
• 17:16
  Speaker 2: the first point a little bit right, which is just
• 17:22
  Speaker 2: understanding people's work life balance. Like I think that's all
• 17:25
  Speaker 2: this said. They look at the work side, but what
• 17:26
  Speaker 2: is the home side of that Telemetry and giving people
• 17:30
  Speaker 2: balance in their lives and having observability and visibility into
• 17:34
  Speaker 2: that can be helpful. Hey, are you working too much
• 17:37
  Speaker 2: your work sixteen hours today, right, and so we have
• 17:40
  Speaker 2: to limitry that can tell you that. So that should
• 17:43
  Speaker 2: be a decision point. And then the third thing I
• 17:46
  Speaker 2: talked about ESG and so if I can understand my
• 17:51
  Speaker 2: green footprint both at the corporate level employer level, but
• 17:54
  Speaker 2: also at the employee level, and you have visibility and
• 17:57
  Speaker 2: observability about my car when output to the environment, and
• 18:03
  Speaker 2: I can make a conscious decision about how I want
• 18:06
  Speaker 2: to contribute to carbon savings. I want to be part
• 18:10
  Speaker 2: of that equation. And so there's also observability and visibility
• 18:14
  Speaker 2: to know your carbon footprint and how I can make
• 18:16
  Speaker 2: an impact. So I think those are some areas if
• 18:20
  Speaker 2: if Tom, if that's where your question is going.
• 18:24
  Speaker 3: And I love the sort of very tangible sort of
• 18:28
  Speaker 3: if you know digital workplace innovations you're giving, you know,
• 18:32
  Speaker 3: their proper examples, their concrete I'm going to ask very
• 18:36
  Speaker 3: any others that come to mind you haven't touched upon
• 18:38
  Speaker 3: so far, but kind of illustrate if you will, the
• 18:40
  Speaker 3: art of a possible in today's digital workplace.
• 18:43
  Speaker 2: Yeah, I think one of the ones that are really
• 18:48
  Speaker 2: important for us. And it's just the nature of the
• 18:52
  Speaker 2: space is the public sector side, and I think next
• 18:59
  Speaker 2: thing has a big and antity. Data has a big
• 19:01
  Speaker 2: space place role to play in the public sector setting.
• 19:06
  Speaker 2: And the reason I think so is when you look
• 19:08
  Speaker 2: at the mandate of public sector within the federal government
• 19:12
  Speaker 2: and state and local agencies. So what I mean state government, schools, hospitals, VA.
• 19:20
  Speaker 2: So you talking about citizens services, right, and the constituentsy
• 19:26
  Speaker 2: state and local government represents and ultimately we serve the employers,
• 19:34
  Speaker 2: the employees who serve citizens. So I want to make
• 19:37
  Speaker 2: sure the employees who serve citizens at state and local
• 19:42
  Speaker 2: that they're also having a productive a work experience so
• 19:47
  Speaker 2: they can deliver a great experiences for there for our citizens.
• 19:52
  Speaker 2: A good example of that is when I look at
• 19:53
  Speaker 2: a local school district and the teachers and administrative staff,
• 19:59
  Speaker 2: and the prince and the school administrator, they're all using
• 20:03
  Speaker 2: tools as well. They're using laptops. My kids that we
• 20:05
  Speaker 2: started at the top, I have attend six year olds,
• 20:07
  Speaker 2: they're using chromebooks that they're using a Windows device. The
• 20:11
  Speaker 2: teacher needs to be productive, they need to collaborate. We
• 20:13
  Speaker 2: talked about remote work, but what about remote learning, It's
• 20:17
  Speaker 2: still the same tools we're using zoom, we're using teams, right,
• 20:20
  Speaker 2: All those tools still need to be productive in a
• 20:25
  Speaker 2: satan locals for schools to teach our kids, or to
• 20:29
  Speaker 2: provide services to social services to our citizens. And so
• 20:34
  Speaker 2: again next thing has a big role to play to
• 20:36
  Speaker 2: understand the employee experience and providing those services to citizens
• 20:41
  Speaker 2: and students, and and that's where I think there's a
• 20:45
  Speaker 2: larger human and impact, but making sure we play a
• 20:48
  Speaker 2: bigger role there. So that's probably that's the big big
• 20:53
  Speaker 2: one on close.
• 20:53
  Speaker 3: With the team? Is it with us today? But I
• 20:57
  Speaker 3: know he caught up with you guys in advance of
• 21:00
  Speaker 3: and one of the things he said to talk to
• 21:03
  Speaker 3: you about was related to a term I hadn't heard
• 21:07
  Speaker 3: I realized when he said it in years, which is
• 21:09
  Speaker 3: IoT Internet of Things. It's funny, right like it. It
• 21:13
  Speaker 3: was such a kind of omnipresent buzz term, you know,
• 21:18
  Speaker 3: just put two three years ago and it's just been
• 21:21
  Speaker 3: completely supplanted in everybody's imaginations by AI presently. But it's
• 21:25
  Speaker 3: obviously got a hugely significant future, particularly in some of
• 21:28
  Speaker 3: the areas we've discussed, just manufacturing or healthcare, and he said,
• 21:32
  Speaker 3: you guys, it's an area where you guys already have
• 21:34
  Speaker 3: a really strong vision of how there's a sort of
• 21:36
  Speaker 3: potential symbiosis between decks and IoT. So it was really
• 21:40
  Speaker 3: interested in hearing a bit more about that as well.
• 21:43
  Speaker 2: Yeah, certainly, I think a few different areas I'll cover here, right,
• 21:46
  Speaker 2: So this thing smart desk, smart office, smart building, smart city,
• 21:53
  Speaker 2: I'm just kind of scaling up here as you go
• 21:55
  Speaker 2: from your desk all the way to your city love
• 21:57
  Speaker 2: as we go back to that point I just made
• 21:59
  Speaker 2: around return to office. The office of pre COVID is
• 22:03
  Speaker 2: going to be different from the office of post COVID.
• 22:06
  Speaker 2: The reasons I actually show up to the office are
• 22:08
  Speaker 2: very different. I want to collaborate, co create with my peers,
• 22:12
  Speaker 2: and so that means the office layout, a building layout,
• 22:16
  Speaker 2: and a city layout is different. And so in order
• 22:20
  Speaker 2: to really plan that office and that building and to
• 22:24
  Speaker 2: understand how employees show up in that building and the
• 22:28
  Speaker 2: tools they use, and how that building layout is structured
• 22:34
  Speaker 2: from smart from a desk to heads down work to
• 22:38
  Speaker 2: a four person meeting room to a to a twelve
• 22:41
  Speaker 2: to fifty person meeting room down all if we're going
• 22:45
  Speaker 2: there for more co creation, creative sessions, and development sessions.
• 22:49
  Speaker 2: That's a different office layout than a head a desk layout,
• 22:56
  Speaker 2: and that means we're understanding the flow of employe traffic
• 23:00
  Speaker 2: as they enter the workplace and is it curated for
• 23:04
  Speaker 2: the way I want to work And the way you
• 23:06
  Speaker 2: measure and monitor and create an employee experience is with
• 23:10
  Speaker 2: IoT when they walk into that building. And so that's
• 23:14
  Speaker 2: again at the desk, office building, and city level. So
• 23:18
  Speaker 2: we view IoT as critical to understanding the return to
• 23:21
  Speaker 2: office and the work styles that would evolve in the future.
• 23:24
  Speaker 2: In addition to that, there are other technologies like P
• 23:28
  Speaker 2: five G for example Private five G. That's part of
• 23:30
  Speaker 2: the IoT ecosystem and it allows us to have greater
• 23:36
  Speaker 2: footprint and give greater coverage than traditional Wi Fi would
• 23:41
  Speaker 2: give you in a building or a campus. And so
• 23:43
  Speaker 2: between IoT and P five G coverage, you can get
• 23:46
  Speaker 2: greater observability and visibility to creating curated experiences for employees.
• 23:51
  Speaker 2: So that's that whole IOTP five G ecosystem. And when
• 23:57
  Speaker 2: you look at the employee experience, it's not just about
• 24:00
  Speaker 2: the laptop or the mobile device. It's about the entire
• 24:04
  Speaker 2: value chain of the employee about the laptop I used
• 24:08
  Speaker 2: to leave to work at my house and then I
• 24:11
  Speaker 2: walked to the train, and then I walked grabbed the
• 24:15
  Speaker 2: Starbucks coffee, and then I went into the office to
• 24:18
  Speaker 2: have a half day meeting with Mike Peers for co
• 24:21
  Speaker 2: creation and development. And it knows I walked into that building.
• 24:25
  Speaker 2: It knows the meeting I'm going to walk into. So
• 24:28
  Speaker 2: all those are curated experiences, and so you have to
• 24:33
  Speaker 2: have telementary and observability across all the tools that make
• 24:36
  Speaker 2: that happen for the employee experience. So that's where IoT
• 24:40
  Speaker 2: has a big role to play, to look at the
• 24:43
  Speaker 2: entire experience of the employee.
• 24:48
  Speaker 3: You know, I think you really illustrate something about experience
• 24:52
  Speaker 3: which you get you guys are going to be at,
• 24:54
  Speaker 3: which is that it's then not just to show us
• 24:56
  Speaker 3: a picture of the future digital workplace, but what technology
• 25:00
  Speaker 3: professionals can do to facilitate it, to enable it, and
• 25:04
  Speaker 3: to effectively bring it to life. Right. So for anybody
• 25:09
  Speaker 3: who can't make the event, where can they find you
• 25:12
  Speaker 3: and reach out to you?
• 25:14
  Speaker 2: Certainly, So obviously we have many folks and these are
• 25:19
  Speaker 2: broad areas, broad topics, right, And we have folks you
• 25:22
  Speaker 2: know at the high level, and also folks who can
• 25:26
  Speaker 2: go very deep at the business or technology or implementation
• 25:29
  Speaker 2: of any of this. And so certainly you reach out
• 25:32
  Speaker 2: to me, but go to our website. You can find
• 25:35
  Speaker 2: us there. We're everywhere, and like I said before, we're
• 25:37
  Speaker 2: a full stack provider, and we'll also be there in person,
• 25:40
  Speaker 2: So feel free to reach out to me and I'm
• 25:42
  Speaker 2: happy to have a conversation.
• 25:44
  Speaker 3: We'll have a link to the website in the show notes, folks,
• 25:47
  Speaker 3: but also we'll have a link to where you can
• 25:49
  Speaker 3: get your experience tickets. And we are getting nearer and
• 25:54
  Speaker 3: nearer to both events fifteenth and sixteenth of October for
• 25:59
  Speaker 3: Experience Boston and the fifth and sixth of November for
• 26:03
  Speaker 3: Experience London. And if you don't already know, they're the
• 26:07
  Speaker 3: best digital employee experience events and the biggest in the
• 26:11
  Speaker 3: world hands down. Incredible mixture of customers, partners, analysts, influencers,
• 26:17
  Speaker 3: all they're creating fantastic content and thought leadership and lots
• 26:21
  Speaker 3: lots of opportunities to get training and to get involved
• 26:24
  Speaker 3: yourself and to meet your peers, to get inspiration, to
• 26:27
  Speaker 3: make connections, to have a good time and tickets are
• 26:30
  Speaker 3: completely free, so there are links in the show notes
• 26:32
  Speaker 3: where you can get those tickets, and we hope to
• 26:34
  Speaker 3: see you there and you might just have a chance
• 26:36
  Speaker 3: to talk to visual as well visually. It's been a pleasure.
• 26:39
  Speaker 3: Thanks so much for coming on me.
• 26:41
  Speaker 2: Same thanks, am be for.
• 26:45
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• 26:48
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• 27:00
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• 27:02
  Speaker 1: your digital employee experience, head over to next think dot com.
• 27:06
  Speaker 2: Thank you so much for listening.
• 27:08
  Speaker 1: Until next time.