EP101 - Mallard × Wood Duck Hybrid?! & Inside Look at Dive Bomb Customer Service
In this episode of the Dive Bomb Squad Cast, Matt Judy sits down with Dive Bomb customer service manager Kyle Doherty to talk about what goes on behind the scenes of one of the biggest brands in waterfowl hunting.
Kyle shares how he got started in the outdoors, his path to joining the Dive Bomb team, and what it's like being on the front lines of customer service. The two discuss how customer feedback helps shape future products, common questions and issues hunters run into, and why providing a great customer experience matters just as much as building great gear.
They also dive into the…
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