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How a Single Rounding Habit Cut Hospital Harm Events 50 Percent
Episode 60 of The Operator's Manual dives into one of the simplest and most effective operational changes in healthcare: structured bedside rounding. Lucas and Luna explore how a hospital system in Michigan implemented a standardized hourly rounding protocol across 80 units and saw a 48 percent reduction in patient falls and a 51 percent drop in pressure injuries within 12 months. The episode breaks down the specific protocol, the behavioral psychology behind why it works, and how the same principle applies to operations outside of healthcare — from warehouse safety to hotel…
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