Honeymoon, Darkness, then Light
After a rollercoaster year in his appliance repair business, John Schooler returns with scars, wisdom, and optimism.
Topics in John’s interview:
John bought an appliance repair business 14 months ago
How he runs a repair business without having repair skills
The disaster that took away 20% of revenue overnight
Why running a business is harder than a marathon
The pros and cons of working with home warranty companies
What he would do differently from day one
What he learned about retaining employees
His role in day-to-day operations
His system for training technicians
John's original appearance…
The skinny
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