Latest / Tech Leadership with Fexingo: Engineering Managers, CTOs, and Technical Leadership Conversations
How a CTO Uses Incident Command Systems for Crisis Management
Lucas and Luna dive into how engineering leaders can borrow Incident Command System (ICS) principles from emergency response to handle production outages. They break down the three key roles — Incident Commander, Scribe, and SME — using real examples from a major cloud provider outage. Lucas explains why assigning a dedicated scribe reduces cognitive load on the commander and why shifting from 'fix-it mode' to structured triage cuts resolution time by 35 percent. The episode also covers common pitfalls like role confusion and how to practice ICS through game days. If you've ever watched an…
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