"You'll have no choice but to be successful" — Tom Palermo | GGP #059
Fleet work, pickup and delivery, loaner cars, DVIs, and ADAS aren’t just operations choices—they’re marketing decisions that shape how customers see your shop, how often they return, and who they refer. In this Origin & Impact episode, AAPEX 2025 Shop Owner of the Year Tom Palermo of Preferred Automotive Specialists in Philadelphia, PA breaks down how convenience and communication built a brand fleets and retail customers fight to stay with.
Tom shares how he grew up in his dad’s three-bay service station, worked every nasty job in the building, went to Penn State, and eventually took over…
The skinny
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