Real Tools for Tough Conversations
Have disagreements, tensions and conflicts in your veterinary practice—or life—become "normalized"? In this episode of the VetFolio Voice podcast, Dr. Cassi talks to Dr. Andy Roark and Stephanie Goss about managing conflict in veterinary clinics—and in life. They explore the nuances as to why conflicts arise and the obstacles to developing conflict management skills. They explore how attention is a valuable currency in today’s environment and how conflict can be a way to get attention. They examine how excellent conflict management skills are invisible, so it can be difficult to understand…
The skinny
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