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Transcript

TRUITY CREDIT UNION · One on One With a Professional

• 0:03
  Speaker 1: Good morning, good morning, good morning. Welcome, welcome, welcome.
• 0:05
  Speaker 2: It's time now for one on one with pro and
• 0:08
  Speaker 2: it truly is one on Wednesday.
• 0:10
  Speaker 1: How are we doing, miss Freeman.
• 0:11
  Speaker 3: I'm great.
• 0:12
  Speaker 1: How are you well?
• 0:13
  Speaker 2: I'm just awesome now that you're here from Credit Truity
• 0:15
  Speaker 2: Credit Union, my goodness sake.
• 0:17
  Speaker 1: So we've got a lot going on here, and boy,
• 0:20
  Speaker 1: let's get underway with it.
• 0:21
  Speaker 2: Looks like we got back to school and boy, everybody's
• 0:23
  Speaker 2: in a rush with that.
• 0:25
  Speaker 4: Oh you know, it's been a wild time, but I
• 0:27
  Speaker 4: think people are starting to settle in a.
• 0:29
  Speaker 1: Little bit after the first couple of days.
• 0:31
  Speaker 2: I'm glad they do that on a Thursday and Friday
• 0:33
  Speaker 2: around here because it was my freshman because if it
• 0:37
  Speaker 2: was the whole week and was like, oh jeez, make
• 0:39
  Speaker 2: it stop.
• 0:40
  Speaker 1: But wonderful. Now we're back to school. We've got interesting
• 0:44
  Speaker 1: little things with Trudy.
• 0:46
  Speaker 2: We've got like team spirit, a little card, yes things
• 0:49
  Speaker 2: tell us a little bit about.
• 0:50
  Speaker 4: So we well, we've been really busy with back to
• 0:53
  Speaker 4: school kind of.
• 0:53
  Speaker 3: All over the area. To be honest.
• 0:55
  Speaker 4: We have things that we're doing with Bartlesville Schools, Huska
• 1:00
  Speaker 4: Wesley and Christian School, both of our local universities. So
• 1:04
  Speaker 4: we're really trying to get out there and be part
• 1:07
  Speaker 4: of the fun because everybody loves you know, fresh notebook
• 1:10
  Speaker 4: paper and a new backpack and all of those things.
• 1:13
  Speaker 3: In addition to that, we spend a lot.
• 1:15
  Speaker 4: Of time really trying to support those teachers. So remembering
• 1:18
  Speaker 4: that teachers are just their own people, even outside of
• 1:21
  Speaker 4: the classroom, and we want to make sure that we
• 1:24
  Speaker 4: can support them however they need for their best life.
• 1:27
  Speaker 4: In addition to how we support them with the students.
• 1:30
  Speaker 2: Well, and you know something, I've seen this because I
• 1:33
  Speaker 2: used to cover these school board beings. You would always
• 1:36
  Speaker 2: bring a little brand with you and you'd bring a
• 1:38
  Speaker 2: six foot by three foot.
• 1:39
  Speaker 3: Check in every now and then free dundation for.
• 1:42
  Speaker 1: The school as a result of people using these cards.
• 1:44
  Speaker 4: Yeah, so the spirit cards that we have, we have
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  Speaker 4: a Dewey card, a Husca card, and a Bartlespiel card,
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  Speaker 4: a Tricounty Tech card excuse me, and anytime a member
• 1:56
  Speaker 4: uses that card, we take part of our profit from
• 1:58
  Speaker 4: that transaction donate it back to the schools. So we
• 2:02
  Speaker 4: do have the ability to do donations to various entities
• 2:05
  Speaker 4: around town just from people buying their lunch or picking
• 2:08
  Speaker 4: up a prescription or whatever they're using their debit card for.
• 2:11
  Speaker 3: So it's a really it's kind of a win win.
• 2:14
  Speaker 2: Now checking is a big deal and people use it
• 2:18
  Speaker 2: a lot to tell us a little bit about a
• 2:20
  Speaker 2: little promotion got going there.
• 2:21
  Speaker 3: So we actually have a couple different things that are
• 2:23
  Speaker 3: happening right now.
• 2:25
  Speaker 4: The first one is our one hundred dollars summer checking promotion,
• 2:29
  Speaker 4: so that goes through the end of this month, and
• 2:31
  Speaker 4: anyone that opens a new checking account with us gets
• 2:34
  Speaker 4: one hundred dollars cash. You have to remember too, that
• 2:37
  Speaker 4: we have a high yield checking account, so I was
• 2:40
  Speaker 4: double checking this morning. I'm pretty sure it's paying three
• 2:43
  Speaker 4: point seventy five right now.
• 2:45
  Speaker 3: So that's just money that you're using every day that's
• 2:48
  Speaker 3: earning interest for you. There's no minimums, there's no.
• 2:54
  Speaker 4: Fees anything on those accounts. So we really encourage people
• 2:58
  Speaker 4: to come give us a try, drop your paycheck in
• 3:01
  Speaker 4: or part of your paycheck in, and let us help
• 3:03
  Speaker 4: you make some money off of it and make your
• 3:06
  Speaker 4: life a little bit easier.
• 3:07
  Speaker 2: Well wonderful, absolutely wonderful. You know you got such friendly
• 3:13
  Speaker 2: locations here in town.
• 3:14
  Speaker 4: We do.
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  Speaker 2: I mean, you got that beautiful piece of art down
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  Speaker 2: there on south of Washington, and did of course downtown
• 3:21
  Speaker 2: with all of the history and the mural and the
• 3:25
  Speaker 2: floors and floors of people who know things.
• 3:27
  Speaker 1: Yes, very friendly people who know things. You know.
• 3:30
  Speaker 2: Speaking of knowing things, I know a little bit about
• 3:33
  Speaker 2: this school bond that's coming up. We've got election day
• 3:37
  Speaker 2: on Tuesday, but people can early vote Thursday, Friday, Saturday.
• 3:40
  Speaker 2: And is Truity just part of this in some way?
• 3:45
  Speaker 4: Well, I can tell you that on behalf of the
• 3:47
  Speaker 4: Credit Union, we have several of our employees that are
• 3:50
  Speaker 4: working on the bond committee. I shouldn't say on behalf
• 3:53
  Speaker 4: of the Credit Union as individuals their sermons committee. They
• 3:56
  Speaker 4: just happen to work for Chrurity giving some of their
• 3:58
  Speaker 4: time back. And we're certainly encouraging all of our community
• 4:02
  Speaker 4: to get out and get to the polls. A strong
• 4:06
  Speaker 4: school system helps make our community better, and that's really
• 4:09
  Speaker 4: from Truity's perspective, what we're always trying to do. Let's
• 4:12
  Speaker 4: strengthen individuals and families and schools, and that in turn
• 4:16
  Speaker 4: makes Maartles feel a better place to live and work.
• 4:19
  Speaker 4: So I know that we have the Donna Chancellor actually
• 4:22
  Speaker 4: at our employee meeting this morning telling everybody about the
• 4:25
  Speaker 4: different pieces of the proposal, and we're really hoping that
• 4:29
  Speaker 4: they'll take some time to early vote or vote on Tuesday.
• 4:32
  Speaker 1: Very good, Very good.
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  Speaker 2: Now, I've told you this before and you might be
• 4:36
  Speaker 2: getting tired of it, but I think people need to
• 4:39
  Speaker 2: know this. Every time I show up at an event,
• 4:42
  Speaker 2: whether it's for a nonprofit, a fundraiser, or just something
• 4:48
  Speaker 2: cool in the community, like go into a show or
• 4:50
  Speaker 2: maybe to a sporting a bent in any one of
• 4:52
  Speaker 2: the schools, I see somebody that either hands the little
• 4:56
  Speaker 2: truity embroidery thing on their pulow or band edge still
• 5:00
  Speaker 2: on there, and or I just plain know that they
• 5:03
  Speaker 2: work at Trudy Woke. Sure, everywhere you want to talk
• 5:06
  Speaker 2: about being a part of the community, you're there.
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  Speaker 3: We certainly try to be.
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  Speaker 4: And with two hundred and twenty five two hundred and
• 5:13
  Speaker 4: maybe even more employees, yeah, there's a good chance that
• 5:16
  Speaker 4: you're going to run into one of us somewhere, and.
• 5:19
  Speaker 3: Part of our culture is being involved.
• 5:21
  Speaker 4: So we actually had a report this morning that in
• 5:23
  Speaker 4: the last quarter we contributed to eighty four local events
• 5:28
  Speaker 4: and had over one thousand hours of volunteer service.
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  Speaker 3: By our employees.
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  Speaker 4: So that's something that we don't just talk about on
• 5:35
  Speaker 4: the radio. We don't just you know, put in our ads.
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  Speaker 4: We live and breathe it every day and try to
• 5:41
  Speaker 4: do what we can to support all of these different
• 5:44
  Speaker 4: entities around us.
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  Speaker 2: If there's a big event going on for nonprofit things,
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  Speaker 2: A lot of times I see your little Truity waggon
• 5:51
  Speaker 2: out there.
• 5:51
  Speaker 1: Oh sure, I got some good edibles in there.
• 5:54
  Speaker 3: Yeah.
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  Speaker 4: We take our food truck to quite a few different things,
• 5:57
  Speaker 4: especially you know, it'll start showing up. I think we
• 6:00
  Speaker 4: have Meet the Doggers tomorrow night, so we'll be out
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  Speaker 4: in Dewey with it.
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  Speaker 3: Serving some hot dogs. We're really kind of at everything.
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  Speaker 4: There's a lot of nonprofit events coming up this fall, sure,
• 6:11
  Speaker 4: and we'll be sponsoring as many of those as we can,
• 6:14
  Speaker 4: having our staff people there at the events and you know,
• 6:18
  Speaker 4: visiting with friends and neighbors.
• 6:20
  Speaker 3: It's a lot of fun, it is.
• 6:22
  Speaker 1: It truly is.
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  Speaker 2: And when you say local boy, we are local. Truity
• 6:26
  Speaker 2: got started right here Ian Mark, you.
• 6:29
  Speaker 3: Know, we did.
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  Speaker 4: And it's interesting because we've been around since nineteen thirty nine,
• 6:34
  Speaker 4: which is an amazing history, but we're so much bigger
• 6:37
  Speaker 4: than people realize. Oh yeah in this part of the region.
• 6:42
  Speaker 4: I'll say so if I take Oklahoma, Kansas, Missouri, Texas.
• 6:47
  Speaker 4: In Arkansas, we're probably one of the fastest growing credit
• 6:50
  Speaker 4: unions in the area over which is amazing. Yeah, we're
• 6:55
  Speaker 4: really growing. Our Pascal location is coming along. We're excited
• 6:59
  Speaker 4: about that. In fact, I know we just put out
• 7:00
  Speaker 4: a notice to start hiring some staff. So if anyone's
• 7:03
  Speaker 4: looking for an opportunity to get started in banking, we'd
• 7:07
  Speaker 4: love to have you think about working at our PUHUSCA branch.
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  Speaker 4: And you know we have Kansas locations that we're opening
• 7:13
  Speaker 4: as well. We do always want people to remember the
• 7:16
  Speaker 4: ITM machine that's located.
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  Speaker 3: In Dewey that's really easy to use.
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  Speaker 4: And now we have two itms in our Johnstone branch
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  Speaker 4: downtown in the drive through.
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  Speaker 1: I just got an email about that.
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  Speaker 2: I'm to have to drive through and use one of
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  Speaker 2: those just to get the experience place off again.
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  Speaker 4: Well, it's a great time to do it because right
• 7:33
  Speaker 4: now everyone that uses the ITM downtown, we're giving away
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  Speaker 4: one hundred dollars every week to someone that's done a
• 7:40
  Speaker 4: transaction on one of those machines. Oh, so I would
• 7:44
  Speaker 4: encourage you to go by. In fact, last week I
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  Speaker 4: worked an hour or two in the drive through, just
• 7:49
  Speaker 4: standing by the machine. So we have folks out there
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  Speaker 4: so when you drive up, if you're not familiar with
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  Speaker 4: how it works, we have people that can walk you
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  Speaker 4: through it, show you what the benefits of the machine are.
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  Speaker 4: I didn't realize the other day that it can accept
• 8:01
  Speaker 4: like up to fifty checks at one time.
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  Speaker 3: So if you if you are.
• 8:06
  Speaker 4: A person that receives checks, you can drop them in
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  Speaker 4: and it'll scan through them. You can deposit cash, you
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  Speaker 4: can get cash.
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  Speaker 3: You know, you can talk to someone.
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  Speaker 4: So if you're someone that says I don't want to
• 8:18
  Speaker 4: pull up to a machine, I want to talk to
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  Speaker 4: a person, then you just hit the button and the
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  Speaker 4: person is right there. And if you're someone that doesn't
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  Speaker 4: want to talk to anyone and get your business donning
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  Speaker 4: it out, then you can.
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  Speaker 3: Totally do that as well. We have options, yes, so
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  Speaker 3: many options.
• 8:32
  Speaker 1: Try to make it easy, Trudy, credit Union.
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  Speaker 2: It's a better way to bank, that's the way you say.
• 8:38
  Speaker 2: You a lot of innovations too. I really do get
• 8:42
  Speaker 2: a lot of information off your website, and of course
• 8:45
  Speaker 2: I do get notifications through email that I signed up for.
• 8:49
  Speaker 2: I opted into them, and I find every week I
• 8:52
  Speaker 2: get an update on my credit score.
• 8:55
  Speaker 3: Oh yeah, yeah, absolutely.
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  Speaker 2: And it's interesting because I kind of I got one
• 9:02
  Speaker 2: young person in the home.
• 9:04
  Speaker 1: I said, see how this affects this and this and
• 9:06
  Speaker 1: this this.
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  Speaker 4: Oh really, I get those credit updates. I also get
• 9:11
  Speaker 4: our home bought notifications.
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  Speaker 1: Yeah, that one.
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  Speaker 3: So I get updates.
• 9:15
  Speaker 4: From Becky Gaily and our mortgage department that tells me
• 9:17
  Speaker 4: the value of my house based on the market, which
• 9:19
  Speaker 4: I find to be super helpful.
• 9:21
  Speaker 1: I it's your home calling.
• 9:22
  Speaker 4: Yeah, it's your home calling, and there's some money sitting here.
• 9:25
  Speaker 4: So that's that's a nice thing and helps people have
• 9:29
  Speaker 4: a better understanding of what their investments look like.
• 9:32
  Speaker 3: So yeah, we do have a lot of.
• 9:33
  Speaker 4: Different innovations and things that we're trying to do to
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  Speaker 4: make it easy and accessible and let people do business
• 9:40
  Speaker 4: from wherever they are.
• 9:41
  Speaker 2: I'm glad that you mentioned that from wherever they are.
• 9:44
  Speaker 2: You're meeting them where they are. When people think of
• 9:47
  Speaker 2: a credit union or a financial.
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  Speaker 1: Institution, think oh this is old and studdium.
• 9:53
  Speaker 2: Oh no it's not. It's right there are your fingertips.
• 9:55
  Speaker 2: I mean, you've got everything that can go on your phone,
• 9:58
  Speaker 2: on your laptop, are or just about whatever.
• 10:01
  Speaker 1: They got an app for that.
• 10:02
  Speaker 2: As they say. But it's always good to know where
• 10:07
  Speaker 2: you stand financially. You don't want to be surprised, you know.
• 10:11
  Speaker 2: Some people might not get surprised till they get a
• 10:14
  Speaker 2: letter in the mail, which by that time it might
• 10:17
  Speaker 2: be too late or probably is too late.
• 10:19
  Speaker 4: Well, and as I was waiting to come in here
• 10:22
  Speaker 4: to see you, I listened to Nathan and Shelley talking
• 10:24
  Speaker 4: about how you need to think about the future and
• 10:26
  Speaker 4: plan and that's something that we do. You know, we
• 10:29
  Speaker 4: partner with all kinds of different financial advisors and accounting
• 10:34
  Speaker 4: firms and tax planning the Community Foundation because we want
• 10:38
  Speaker 4: to make sure that people really understand what their assets
• 10:42
  Speaker 4: look like, what their financial life looks like, and how
• 10:45
  Speaker 4: can we help make it better for them in the future.
• 10:47
  Speaker 2: Well, that is great information information information stand on top
• 10:51
  Speaker 2: of it. One thing that I really like too, is
• 10:53
  Speaker 2: that you've gone especially like in the last three or
• 10:56
  Speaker 2: four years, just like on Turbo, when it comes to.
• 11:01
  Speaker 1: Making sure that your transactions are safe. Yes, I mean.
• 11:06
  Speaker 2: Just as safe as they can be electronically or in
• 11:10
  Speaker 2: person or anything. You're finding the bad guys before the
• 11:14
  Speaker 2: bad guys, you can find the door.
• 11:16
  Speaker 3: Well, we work very hard.
• 11:18
  Speaker 4: In fact, we have an entire fraud department that spends
• 11:22
  Speaker 4: their time trying to make sure that our members are
• 11:24
  Speaker 4: not taking advantage of that transactions remain safe for people.
• 11:28
  Speaker 4: You know, there's so many people that unfortunately spend their
• 11:31
  Speaker 4: day trying to scam other people out of money.
• 11:34
  Speaker 1: If you would just get a job, I mean.
• 11:36
  Speaker 3: That would be one option.
• 11:37
  Speaker 2: But so yes, that's okay, I got you going there.
• 11:42
  Speaker 1: Sorry about that.
• 11:43
  Speaker 2: Here.
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  Speaker 4: We do spend time trying to monitor and make sure
• 11:47
  Speaker 4: that people are making good choices. Even I had my
• 11:51
  Speaker 4: debit card shut off because my daughter was buying something
• 11:54
  Speaker 4: on a website and so I had to call in
• 11:57
  Speaker 4: and say, hey, no, we were really trying to you know,
• 11:59
  Speaker 4: buys item, and so it was it was nice to
• 12:03
  Speaker 4: know that someone was watching out for our activity.
• 12:07
  Speaker 1: That is good.
• 12:08
  Speaker 2: You know, when you when you buy things online that
• 12:12
  Speaker 2: you're you're kind of throwing it, throwing it out there
• 12:14
  Speaker 2: a little bit and you don't know what's on the
• 12:16
  Speaker 2: other end. But it really is great to have that
• 12:18
  Speaker 2: extra set of eyes. Are you sure is this you did?
• 12:22
  Speaker 2: You really do want it? You really wanted that?
• 12:24
  Speaker 1: Oh? Good choice, there you are.
• 12:28
  Speaker 3: Exactly Now.
• 12:29
  Speaker 2: We have our locations here in town and you can
• 12:33
  Speaker 2: drop by and make a visit, and you can go
• 12:35
  Speaker 2: to the website. And I invite anyone who's not been
• 12:39
  Speaker 2: to your website to go there and look around.
• 12:41
  Speaker 1: What's how do we sign you online?
• 12:43
  Speaker 4: So we're at TRUDYCU dot org. So Trudy credit Union
• 12:47
  Speaker 4: dot org. You can find all kinds of things on there.
• 12:50
  Speaker 4: You can find the latest rates. So if you're looking
• 12:52
  Speaker 4: for ways to make more money or save more money,
• 12:54
  Speaker 4: you can do that. If you're looking to save time,
• 12:57
  Speaker 4: you can book appointments on there with our local consultants
• 13:01
  Speaker 4: and so you can go in.
• 13:02
  Speaker 3: And see someone.
• 13:03
  Speaker 4: One of my favorite features is our chat feature and
• 13:06
  Speaker 4: our messaging feature.
• 13:08
  Speaker 3: So if I have something I need to do.
• 13:10
  Speaker 4: I just send a message and say hey, can you
• 13:11
  Speaker 4: transfer this money or can you check on this thing?
• 13:14
  Speaker 4: And then they respond back in a short little bit and.
• 13:17
  Speaker 3: Say, yep, this is taking care of So.
• 13:20
  Speaker 1: You're absolutely right. I have used that.
• 13:22
  Speaker 2: In fact, the first time I used it was about
• 13:24
  Speaker 2: it a year year and a half ago. Maybe when
• 13:26
  Speaker 2: it was kind of new and I really didn't know
• 13:31
  Speaker 2: how this would work, but it was almost like being
• 13:34
  Speaker 2: right there. I mean, it was that fast and it
• 13:38
  Speaker 2: was that precise, and the chat person. If that chat
• 13:42
  Speaker 2: person didn't know exactly how to answer my question, they
• 13:46
  Speaker 2: found someone who could. And it was just minutes and
• 13:51
  Speaker 2: it saved me getting in the car and driving downtown
• 13:53
  Speaker 2: and you know, getting all stressed out. All I had
• 13:56
  Speaker 2: to do was just type away and ask my question.
• 14:00
  Speaker 2: They answered it for me, and you know, life was
• 14:02
  Speaker 2: pretty good after that.
• 14:03
  Speaker 4: Yeah, I think another I totally agree on the chat.
• 14:06
  Speaker 4: Another favorite feature if you do need to talk to
• 14:08
  Speaker 4: someone is the callback feature. Oh yeah, so when you
• 14:11
  Speaker 4: call in if you get put on hold, because believe
• 14:15
  Speaker 4: it or not, most people call into the credit Union
• 14:17
  Speaker 4: at the same time, it seems like, and so if
• 14:20
  Speaker 4: that's the case, you can just push a button and
• 14:22
  Speaker 4: then they'll call you back with the next available attendant.
• 14:24
  Speaker 3: So I love that.
• 14:25
  Speaker 4: I don't want to spend my time on hold, and
• 14:28
  Speaker 4: it's usually just a minute or two and then they
• 14:29
  Speaker 4: call you right back.
• 14:30
  Speaker 3: So it works really well.
• 14:31
  Speaker 1: I have used that too.
• 14:33
  Speaker 2: Very good truity A better way to bank, Miss Freeman
• 14:36
  Speaker 2: Thank you for being our guest today.
• 14:38
  Speaker 3: Thanks for having me. I appreciate it.
• 14:40
  Speaker 2: Alrighty, folks, you've been watching and listening to are one
• 14:43
  Speaker 2: on one with the pro right here on K one,
• 14:47
  Speaker 2: the one you trust.
• 14:51
  Speaker 1: Thanks for listening to one on one with a professional,
• 14:54
  Speaker 1: a paid presentation in fourteen hundred K one