Latest / Keys To The Shop : Equipping Coffee Shop Leaders
Understanding and Bitterness
On this show we have talked about how leaders are typically seen by staff with some degree of skepticism and/or suspicion due to leaders having authority and how, over time, that gap is closed through building trust and empathy. If that does not happen then that usually leads to bitterness. What we haven't hit on yet is how bitterness can be generated from owners to the staff due staff not understanding what owners or leaders are responsible for.
On today's shift break we are going to chat about how the desire for understanding can breed bitterness and what we should expect and do to keep…
The skinny
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