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Meet Luna: The AI Store Manager Changing Retail | Fast Five Shorts · Omni Talk Retail

• 0:00
  We
• 0:00
  begin
• 0:00
  today
• 0:00
  with
• 0:00
  the
• 0:01
  story
• 0:01
  of
• 0:01
  a
• 0:02
  San
• 0:02
  Francisco
• 0:03
  store
• 0:03
  that
• 0:03
  has
• 0:04
  no
• 0:04
  human
• 0:04
  boss,
• 0:05
  just
• 0:06
  an
• 0:06
  AI
• 0:07
  named
• 0:07
  Luna.
• 0:08
  Whoa.
• 0:08
  According
• 0:09
  to
• 0:09
  USA
• 0:09
  Today,
• 0:10
  an
• 0:10
  AI
• 0:10
  agent
• 0:11
  named
• 0:11
  Luna
• 0:11
  is
• 0:12
  now
• 0:12
  the
• 0:12
  boss
• 0:12
  of
• 0:12
  a
• 0:12
  real
• 0:13
  retail
• 0:13
  store
• 0:13
  in
• 0:14
  San
• 0:14
  Francisco.
• 0:15
  Backed
• 0:15
  by
• 0:15
  a
• 0:15
  $100,000
• 0:16
  budget
• 0:17
  from
• 0:17
  its
• 0:17
  creators
• 0:17
  at
• 0:18
  Andon
• 0:18
  Labs,
• 0:19
  Luna
• 0:19
  picked
• 0:19
  the
• 0:20
  inventory,
• 0:20
  designed
• 0:20
  the
• 0:21
  store,
• 0:21
  hired
• 0:21
  the
• 0:21
  human
• 0:22
  staff,
• 0:22
  and
• 0:23
  signed
• 0:23
  the
• 0:23
  lease.
• 0:24
  Believe
• 0:24
  it
• 0:24
  or
• 0:24
  not,
• 0:25
  Luna
• 0:25
  communicates
• 0:26
  with
• 0:26
  customers
• 0:26
  via
• 0:26
  a
• 0:27
  corded
• 0:27
  telephone
• 0:28
  handset
• 0:28
  in
• 0:28
  the
• 0:28
  store
• 0:29
  and
• 0:29
  manages
• 0:30
  her
• 0:30
  human
• 0:30
  employees
• 0:31
  via
• 0:31
  sl,
• 0:32
  handling
• 0:32
  data,
• 0:33
  planning
• 0:33
  and
• 0:33
  logistics,
• 0:34
  while
• 0:34
  the
• 0:34
  human
• 0:34
  staff
• 0:35
  handled
• 0:35
  the
• 0:35
  warmth
• 0:36
  and
• 0:36
  in
• 0:36
  person
• 0:36
  customer
• 0:37
  service.
• 0:37
  Yeah,
• 0:37
  I
• 0:38
  bet.
• 0:38
  Luna
• 0:39
  chose
• 0:39
  all
• 0:39
  the
• 0:39
  inventory,
• 0:40
  designed
• 0:40
  a
• 0:40
  mural
• 0:41
  for
• 0:41
  the
• 0:41
  store
• 0:41
  wall,
• 0:41
  commissioned
• 0:42
  painters
• 0:42
  to
• 0:42
  execute
• 0:43
  it,
• 0:43
  and
• 0:43
  even
• 0:43
  signed
• 0:44
  up
• 0:44
  for
• 0:44
  trash
• 0:44
  collection
• 0:45
  in
• 0:45
  ADT
• 0:46
  security
• 0:46
  system
• 0:47
  and
• 0:47
  AT&T
• 0:48
  Internet.
• 0:50
  However,
• 0:50
  Shelly,
• 0:51
  however,
• 0:51
  Shelly
• 0:51
  and
• 0:51
  OmniTok
• 0:52
  fans,
• 0:52
  there
• 0:52
  have
• 0:53
  been
• 0:53
  some
• 0:53
  early
• 0:54
  stumbles.
• 0:54
  Luna
• 0:55
  has
• 0:55
  reportedly
• 0:55
  been
• 0:56
  over
• 0:56
  ordering
• 0:57
  candles.
• 0:57
  There
• 0:58
  are
• 0:58
  no
• 0:58
  visible
• 0:58
  price
• 0:59
  tags
• 0:59
  on
• 0:59
  products.
• 1:00
  Yeah,
• 1:00
  that's
• 1:00
  a
• 1:00
  problem.
• 1:01
  Customers
• 1:01
  must
• 1:02
  ask
• 1:02
  Luna
• 1:02
  for
• 1:03
  prices
• 1:03
  via
• 1:03
  the
• 1:03
  phone.
• 1:04
  And
• 1:04
  two
• 1:04
  female
• 1:05
  employees
• 1:05
  were
• 1:05
  found
• 1:06
  to
• 1:06
  be
• 1:06
  paid
• 1:06
  $2
• 1:07
  less
• 1:07
  per
• 1:07
  hour
• 1:07
  than
• 1:08
  the
• 1:08
  one
• 1:08
  male
• 1:09
  employee,
• 1:09
  though
• 1:10
  Luna
• 1:10
  said
• 1:10
  it
• 1:11
  was
• 1:11
  actually
• 1:11
  based
• 1:12
  on
• 1:12
  retail
• 1:12
  experience.
• 1:13
  Shelly,
• 1:15
  we're
• 1:15
  going
• 1:15
  to
• 1:15
  start
• 1:15
  you
• 1:16
  off
• 1:16
  on
• 1:16
  this
• 1:16
  one.
• 1:17
  This
• 1:17
  is
• 1:18
  a
• 1:18
  story
• 1:18
  that
• 1:18
  doesn't
• 1:19
  typically
• 1:19
  make,
• 1:20
  you
• 1:20
  know,
• 1:20
  make
• 1:20
  our
• 1:20
  headlines,
• 1:21
  but
• 1:21
  this
• 1:21
  one
• 1:21
  is
• 1:21
  so
• 1:22
  unique,
• 1:22
  we're
• 1:22
  going
• 1:22
  to
• 1:23
  start
• 1:23
  off
• 1:23
  with
• 1:23
  this.
• 1:24
  And
• 1:24
  believe
• 1:24
  it
• 1:24
  or
• 1:24
  not,
• 1:25
  and
• 1:25
  not
• 1:25
  surprisingly,
• 1:26
  the
• 1:26
  A
• 1:26
  and
• 1:26
  M
• 1:26
  consumer
• 1:27
  and
• 1:27
  retail
• 1:27
  groups
• 1:27
  put
• 1:27
  you
• 1:27
  on
• 1:28
  the
• 1:28
  spot.
• 1:28
  Question
• 1:28
  of
• 1:28
  the
• 1:28
  week.
• 1:29
  So
• 1:29
  here
• 1:29
  it
• 1:29
  is.
• 1:30
  Putting
• 1:30
  aside
• 1:31
  the
• 1:31
  question
• 1:31
  for
• 1:31
  the
• 1:32
  moment
• 1:32
  of
• 1:32
  whether
• 1:32
  retail
• 1:33
  is
• 1:33
  ready
• 1:33
  for
• 1:33
  an
• 1:34
  AI
• 1:34
  run
• 1:34
  store
• 1:35
  concept,
• 1:36
  what
• 1:36
  are
• 1:36
  the
• 1:36
  most
• 1:36
  important
• 1:37
  things
• 1:37
  the
• 1:37
  retail
• 1:38
  industry
• 1:38
  should
• 1:39
  seek
• 1:39
  to
• 1:39
  learn
• 1:40
  from
• 1:40
  such
• 1:40
  an
• 1:40
  experiment?
• 1:42
  Well,
• 1:42
  I
• 1:43
  personally
• 1:43
  think
• 1:43
  this
• 1:43
  is
• 1:44
  so
• 1:44
  cool.
• 1:44
  And
• 1:44
  this
• 1:45
  is
• 1:45
  what
• 1:45
  I
• 1:45
  love
• 1:46
  about
• 1:46
  what's
• 1:46
  happening
• 1:47
  in
• 1:47
  Silicon
• 1:48
  Valley
• 1:48
  right
• 1:49
  now
• 1:49
  and
• 1:49
  the
• 1:49
  renaissance
• 1:50
  that
• 1:50
  is
• 1:50
  happening
• 1:51
  in
• 1:51
  that
• 1:51
  part
• 1:51
  of
• 1:51
  the
• 1:51
  country.
• 1:53
  This,
• 1:53
  to
• 1:53
  me,
• 1:53
  is
• 1:53
  not
• 1:54
  about
• 1:54
  AI
• 1:54
  replacing
• 1:55
  retail
• 1:55
  leadership.
• 1:56
  It's
• 1:56
  about
• 1:56
  it
• 1:56
  replacing
• 1:57
  the
• 1:58
  or
• 1:58
  supporting
• 1:59
  the
• 1:59
  operational
• 2:00
  layer
• 2:00
  underneath
• 2:01
  retail
• 2:01
  execution.
• 2:02
  And
• 2:03
  so
• 2:03
  I
• 2:03
  think
• 2:03
  this
• 2:03
  just
• 2:04
  signals
• 2:04
  where
• 2:05
  AI
• 2:05
  is
• 2:05
  going,
• 2:06
  which
• 2:06
  is
• 2:06
  about
• 2:07
  really
• 2:07
  middle
• 2:08
  management
• 2:09
  automation.
• 2:10
  So
• 2:10
  when
• 2:10
  we
• 2:10
  say
• 2:10
  AI,
• 2:11
  we
• 2:11
  mean
• 2:11
  automation.
• 2:12
  And
• 2:12
  so
• 2:13
  when
• 2:13
  I
• 2:13
  talk
• 2:13
  about
• 2:13
  middle
• 2:13
  management
• 2:14
  automation,
• 2:14
  I
• 2:15
  mean
• 2:15
  things
• 2:15
  around
• 2:15
  planning,
• 2:16
  allocation,
• 2:18
  assortment,
• 2:19
  all
• 2:19
  of
• 2:19
  those
• 2:20
  things.
• 2:20
  And
• 2:20
  Chris,
• 2:21
  I
• 2:21
  see,
• 2:21
  I
• 2:21
  think
• 2:22
  the
• 2:22
  biggest
• 2:22
  takeaways
• 2:22
  are
• 2:23
  we
• 2:23
  can
• 2:23
  imagine
• 2:23
  a
• 2:24
  world
• 2:24
  now
• 2:24
  where
• 2:25
  a
• 2:25
  buyer,
• 2:25
  for
• 2:25
  instance,
• 2:26
  might
• 2:26
  be
• 2:26
  selecting
• 2:26
  an
• 2:27
  item
• 2:27
  and
• 2:27
  negotiating
• 2:28
  pricing
• 2:29
  and
• 2:29
  AI
• 2:30
  is
• 2:30
  doing
• 2:30
  the
• 2:30
  rest.
• 2:30
  And
• 2:31
  so
• 2:31
  leadership
• 2:31
  comes
• 2:32
  about
• 2:32
  around,
• 2:33
  you
• 2:33
  know,
• 2:33
  becomes
• 2:34
  about
• 2:35
  not
• 2:35
  only
• 2:35
  managing
• 2:36
  people,
• 2:36
  but
• 2:37
  around
• 2:37
  leading
• 2:38
  systems
• 2:38
  and
• 2:39
  understanding
• 2:39
  each
• 2:39
  of
• 2:40
  those
• 2:40
  operational
• 2:40
  layers
• 2:41
  so
• 2:41
  those
• 2:41
  can
• 2:42
  continue
• 2:42
  to
• 2:42
  be
• 2:42
  enhanced
• 2:43
  What
• 2:43
  I
• 2:44
  thought
• 2:44
  was
• 2:44
  funny
• 2:44
  about
• 2:44
  this
• 2:45
  and
• 2:45
  the
• 2:45
  candle
• 2:45
  situation
• 2:46
  is
• 2:46
  that
• 2:47
  you
• 2:47
  and
• 2:47
  I
• 2:47
  both
• 2:47
  know
• 2:48
  buyers
• 2:48
  buy
• 2:49
  too
• 2:49
  much
• 2:49
  or
• 2:49
  too
• 2:49
  little
• 2:49
  of
• 2:50
  things
• 2:50
  all
• 2:50
  the
• 2:50
  time,
• 2:50
  myself
• 2:51
  included.
• 2:51
  And
• 2:52
  so
• 2:52
  this,
• 2:53
  to
• 2:53
  me,
• 2:53
  is
• 2:53
  interesting
• 2:54
  because
• 2:55
  Luna
• 2:55
  will
• 2:55
  most
• 2:56
  likely
• 2:56
  learn
• 2:56
  from
• 2:56
  this
• 2:56
  and
• 2:57
  not
• 2:57
  make
• 2:57
  that
• 2:57
  error
• 2:58
  again.
• 2:58
  And
• 2:58
  in
• 2:58
  real
• 2:59
  life,
• 2:59
  buyers
• 3:00
  may
• 3:00
  be
• 3:00
  in
• 3:00
  a
• 3:00
  role
• 3:01
  three
• 3:01
  or
• 3:01
  four
• 3:01
  years
• 3:01
  and
• 3:02
  move
• 3:02
  categories
• 3:03
  and
• 3:03
  you're
• 3:03
  having
• 3:03
  to
• 3:03
  teach
• 3:04
  a
• 3:04
  person
• 3:04
  all
• 3:04
  over
• 3:04
  again.
• 3:05
  And
• 3:06
  so
• 3:06
  I
• 3:06
  think
• 3:06
  this
• 3:06
  ultimately
• 3:07
  leads
• 3:07
  to
• 3:08
  fewer
• 3:08
  mistakes
• 3:09
  as
• 3:09
  AI
• 3:09
  continues
• 3:10
  to
• 3:10
  learn
• 3:10
  here.
• 3:11
  But.
• 3:11
  But
• 3:11
  I
• 3:12
  think
• 3:12
  it's
• 3:12
  super
• 3:12
  interesting.
• 3:13
  And
• 3:14
  I
• 3:14
  also
• 3:15
  think
• 3:15
  what's
• 3:15
  unique
• 3:16
  about
• 3:16
  this
• 3:16
  is
• 3:17
  that
• 3:18
  consumer
• 3:18
  experience
• 3:19
  and
• 3:19
  consumer
• 3:20
  experience
• 3:20
  scores
• 3:21
  are
• 3:21
  going
• 3:21
  to
• 3:21
  continue
• 3:22
  to
• 3:22
  be
• 3:22
  incredibly
• 3:23
  important
• 3:23
  to
• 3:24
  the
• 3:24
  retailers
• 3:24
  that
• 3:25
  do
• 3:25
  it
• 3:25
  the
• 3:25
  best.
• 3:25
  And
• 3:26
  so
• 3:26
  what
• 3:26
  I
• 3:26
  think
• 3:27
  we'll
• 3:27
  learn
• 3:27
  from
• 3:27
  this
• 3:27
  is
• 3:28
  which
• 3:28
  categories
• 3:29
  and
• 3:29
  which
• 3:30
  shopping
• 3:30
  circumstances
• 3:31
  are
• 3:31
  going
• 3:31
  to
• 3:31
  require
• 3:32
  more
• 3:32
  human
• 3:33
  intervention
• 3:34
  than
• 3:34
  not.
• 3:34
  And
• 3:35
  so
• 3:35
  one
• 3:36
  thing
• 3:36
  I
• 3:36
  think
• 3:36
  about
• 3:36
  is
• 3:36
  if
• 3:37
  I
• 3:37
  want
• 3:37
  to
• 3:37
  buy
• 3:37
  a
• 3:37
  stick
• 3:37
  of
• 3:38
  gum,
• 3:38
  I
• 3:38
  probably
• 3:38
  don't
• 3:38
  expect
• 3:39
  to
• 3:39
  interact
• 3:39
  with
• 3:39
  people
• 3:40
  as
• 3:40
  much,
• 3:40
  but
• 3:40
  if
• 3:40
  I'm
• 3:40
  buying
• 3:41
  an
• 3:41
  Hermes
• 3:41
  scarf
• 3:41
  or
• 3:42
  a
• 3:42
  luxury
• 3:42
  handbag,
• 3:42
  that's
• 3:43
  high
• 3:43
  consideration.
• 3:43
  I
• 3:44
  do.
• 3:44
  Um,
• 3:45
  but
• 3:45
  again,
• 3:45
  super
• 3:46
  excited
• 3:46
  that
• 3:46
  companies
• 3:46
  are
• 3:47
  trying
• 3:47
  this.
• 3:47
  They're
• 3:48
  not
• 3:48
  the
• 3:48
  only
• 3:48
  ones.
• 3:48
  I'm
• 3:49
  interested
• 3:49
  to
• 3:49
  see
• 3:49
  more
• 3:50
  of
• 3:50
  this
• 3:50
  come
• 3:50
  out
• 3:50
  of
• 3:50
  Silicon
• 3:51
  Valley,
• 3:52
  and
• 3:52
  I'll
• 3:52
  be
• 3:53
  eager
• 3:53
  to
• 3:53
  see
• 3:53
  what
• 3:54
  continues
• 3:54
  to
• 3:54
  happen
• 3:54
  with
• 3:55
  Luna.
• 3:56
  Wow.
• 3:56
  Okay.
• 3:57
  Okay,
• 3:58
  so,
• 3:58
  wow.
• 3:58
  All
• 3:58
  right,
• 3:59
  so.
• 3:59
  So
• 3:59
  be
• 3:59
  honest
• 3:59
  with
• 3:59
  me.
• 4:00
  Be
• 4:00
  honest
• 4:00
  with
• 4:00
  me.
• 4:00
  So
• 4:01
  was
• 4:01
  that,
• 4:01
  Was
• 4:02
  that
• 4:02
  your
• 4:02
  initial
• 4:02
  take
• 4:03
  when
• 4:03
  you
• 4:03
  read
• 4:03
  the
• 4:03
  headline,
• 4:03
  or
• 4:04
  were
• 4:04
  you
• 4:04
  kind
• 4:04
  of
• 4:04
  like,
• 4:04
  oh,
• 4:05
  wow,
• 4:05
  this
• 4:05
  is
• 4:05
  weird,
• 4:05
  or
• 4:06
  did
• 4:06
  you,
• 4:07
  did
• 4:07
  you
• 4:07
  come
• 4:07
  at
• 4:07
  that,
• 4:08
  like,
• 4:08
  after
• 4:08
  you
• 4:08
  digested
• 4:09
  it,
• 4:09
  knowing
• 4:09
  that
• 4:09
  we
• 4:10
  were
• 4:10
  going
• 4:10
  to
• 4:10
  talk
• 4:10
  about
• 4:10
  it
• 4:10
  today?
• 4:11
  Be
• 4:11
  honest.
• 4:12
  No,
• 4:13
  honestly,
• 4:13
  I
• 4:13
  am
• 4:13
  excited
• 4:14
  about
• 4:14
  what's
• 4:14
  happening.
• 4:16
  Excited
• 4:16
  about
• 4:16
  what's
• 4:16
  happening
• 4:17
  with
• 4:17
  AI
• 4:17
  as
• 4:17
  it
• 4:18
  relates
• 4:18
  to
• 4:18
  retail.
• 4:18
  So
• 4:19
  when
• 4:19
  I
• 4:19
  read
• 4:19
  this
• 4:19
  headline,
• 4:20
  I
• 4:20
  was
• 4:20
  like,
• 4:20
  yes,
• 4:21
  someone
• 4:21
  finally
• 4:21
  stepped
• 4:22
  forward
• 4:22
  and
• 4:22
  is
• 4:23
  going
• 4:23
  all
• 4:23
  the
• 4:23
  way
• 4:24
  with
• 4:24
  it.
• 4:24
  And
• 4:24
  that's
• 4:25
  a
• 4:25
  typical
• 4:25
  way
• 4:25
  of
• 4:26
  Silicon
• 4:26
  Valley
• 4:27
  companies
• 4:27
  coming
• 4:27
  at
• 4:27
  this.
• 4:28
  They're
• 4:28
  going
• 4:28
  to
• 4:28
  go
• 4:29
  as
• 4:29
  far
• 4:29
  as
• 4:29
  they
• 4:29
  possibly
• 4:30
  can,
• 4:30
  they're
• 4:30
  going
• 4:31
  to
• 4:31
  learn,
• 4:31
  they're
• 4:31
  going
• 4:32
  to
• 4:32
  iterate,
• 4:32
  and
• 4:32
  then
• 4:32
  they're
• 4:33
  going
• 4:33
  to
• 4:33
  execute
• 4:33
  beautifully.
• 4:34
  And,
• 4:35
  you
• 4:35
  know,
• 4:35
  a
• 4:35
  couple
• 4:35
  days
• 4:36
  ago,
• 4:36
  I
• 4:36
  had
• 4:36
  lunch
• 4:36
  with
• 4:37
  another
• 4:37
  founder
• 4:37
  who's
• 4:38
  building
• 4:38
  another
• 4:39
  automation
• 4:39
  layer
• 4:40
  for
• 4:40
  retailers
• 4:41
  that's
• 4:41
  basically
• 4:42
  ingesting
• 4:43
  different
• 4:43
  forms
• 4:44
  of
• 4:44
  AI
• 4:44
  that
• 4:45
  can
• 4:45
  serve
• 4:45
  as
• 4:45
  one
• 4:45
  stop
• 4:46
  shop
• 4:46
  for
• 4:46
  many
• 4:46
  elements
• 4:47
  of
• 4:47
  retail
• 4:47
  execution.
• 4:48
  So
• 4:48
  when
• 4:49
  I
• 4:49
  read
• 4:49
  this,
• 4:49
  it
• 4:49
  made
• 4:49
  me
• 4:50
  excited
• 4:50
  because
• 4:50
  there's
• 4:50
  actually
• 4:51
  a
• 4:51
  physical
• 4:51
  presence
• 4:52
  with
• 4:52
  this.
• 4:52
  But
• 4:52
  there's
• 4:53
  a
• 4:53
  lot
• 4:53
  of
• 4:53
  companies
• 4:53
  working
• 4:54
  on
• 4:54
  this
• 4:54
  and
• 4:54
  it's
• 4:54
  really.
• 4:55
  And
• 4:56
  it
• 4:56
  makes
• 4:56
  it
• 4:56
  an
• 4:56
  exciting
• 4:57
  Time
• 4:57
  to
• 4:57
  be
• 4:57
  a
• 4:57
  retailer.
• 4:58
  Wow.
• 4:59
  Yeah,
• 4:59
  it
• 4:59
  presses
• 4:59
  the
• 4:59
  envelope,
• 5:00
  right?
• 5:00
  I
• 5:00
  mean,
• 5:00
  that's
• 5:01
  the
• 5:01
  cool
• 5:01
  thing
• 5:01
  about
• 5:01
  it.
• 5:01
  Yeah,
• 5:02
  man,
• 5:03
  I,
• 5:03
  I,
• 5:03
  I
• 5:03
  100%
• 5:04
  agree
• 5:04
  with
• 5:04
  you.
• 5:04
  I
• 5:04
  think
• 5:05
  it's
• 5:05
  wrong
• 5:05
  to
• 5:05
  dismiss
• 5:06
  this
• 5:06
  too
• 5:06
  quickly.
• 5:07
  And
• 5:07
  if
• 5:07
  you're
• 5:07
  reading
• 5:07
  this
• 5:07
  and
• 5:08
  you
• 5:08
  have,
• 5:09
  you
• 5:09
  know,
• 5:09
  I'd
• 5:09
  encourage
• 5:09
  you
• 5:09
  to,
• 5:09
  I
• 5:10
  think,
• 5:10
  Shelley,
• 5:10
  you're
• 5:10
  dead
• 5:11
  right.
• 5:11
  You
• 5:11
  got
• 5:11
  it.
• 5:11
  You
• 5:11
  got
• 5:11
  to
• 5:12
  think
• 5:12
  about
• 5:12
  it
• 5:12
  from
• 5:12
  the
• 5:13
  lens
• 5:13
  that
• 5:13
  you're
• 5:13
  discussing
• 5:14
  it.
• 5:14
  I
• 5:15
  had
• 5:15
  a
• 5:15
  really
• 5:15
  interesting
• 5:15
  conversation
• 5:16
  this
• 5:16
  morning
• 5:16
  with
• 5:17
  Scott
• 5:18
  Price,
• 5:18
  who's
• 5:18
  the
• 5:19
  CEO
• 5:19
  you
• 5:19
  might
• 5:19
  even
• 5:19
  know,
• 5:20
  a
• 5:20
  former
• 5:20
  Walmart
• 5:20
  guy,
• 5:21
  but
• 5:21
  currently
• 5:22
  the
• 5:22
  CEO
• 5:22
  of
• 5:22
  DFI
• 5:23
  Group,
• 5:23
  which
• 5:23
  is
• 5:23
  a
• 5:24
  large
• 5:24
  grocer
• 5:25
  in
• 5:25
  Asia.
• 5:26
  And
• 5:26
  he,
• 5:26
  he
• 5:27
  said,
• 5:27
  I
• 5:27
  asked
• 5:27
  him
• 5:27
  at
• 5:28
  the
• 5:28
  end,
• 5:28
  I
• 5:28
  said,
• 5:28
  you
• 5:28
  know,
• 5:28
  how
• 5:29
  are
• 5:29
  you
• 5:29
  thinking
• 5:29
  about
• 5:29
  AI
• 5:30
  impacting
• 5:30
  your
• 5:30
  business?
• 5:31
  And
• 5:31
  he
• 5:31
  brought
• 5:31
  up
• 5:31
  a
• 5:31
  framework
• 5:32
  where
• 5:32
  he's
• 5:32
  looking
• 5:32
  at
• 5:32
  it
• 5:33
  from
• 5:33
  three
• 5:33
  lenses.
• 5:34
  First
• 5:34
  is
• 5:34
  the
• 5:34
  consumer
• 5:35
  facing
• 5:35
  side,
• 5:35
  which
• 5:35
  is
• 5:35
  what
• 5:36
  we've
• 5:36
  been
• 5:36
  talking
• 5:36
  about
• 5:36
  on
• 5:36
  the
• 5:36
  podcast
• 5:37
  every
• 5:37
  week,
• 5:37
  like,
• 5:38
  you
• 5:38
  know,
• 5:38
  using
• 5:38
  the
• 5:38
  LLMs
• 5:39
  to
• 5:39
  search
• 5:39
  for
• 5:39
  product
• 5:40
  and
• 5:40
  that
• 5:40
  kind
• 5:40
  of
• 5:40
  thing.
• 5:41
  Second
• 5:41
  is
• 5:41
  the
• 5:41
  general,
• 5:42
  the
• 5:43
  productivity
• 5:43
  that
• 5:44
  you're
• 5:44
  going
• 5:44
  to
• 5:44
  get
• 5:44
  from
• 5:45
  using
• 5:45
  agents
• 5:46
  and
• 5:46
  deploying
• 5:46
  them
• 5:47
  in
• 5:47
  your
• 5:47
  operation,
• 5:48
  which
• 5:48
  is
• 5:48
  a
• 5:48
  little
• 5:48
  bit
• 5:48
  of
• 5:49
  what's
• 5:49
  happening
• 5:49
  here.
• 5:50
  And
• 5:50
  then,
• 5:50
  Shelly,
• 5:51
  the
• 5:51
  part
• 5:51
  that
• 5:51
  you
• 5:51
  made
• 5:51
  me
• 5:51
  think
• 5:51
  about,
• 5:52
  because
• 5:52
  I
• 5:52
  wasn't
• 5:52
  going
• 5:52
  to
• 5:52
  talk
• 5:52
  about
• 5:53
  this
• 5:53
  until
• 5:53
  you
• 5:53
  mentioned
• 5:54
  it,
• 5:54
  was
• 5:55
  he
• 5:55
  also
• 5:56
  said
• 5:56
  it
• 5:56
  can
• 5:56
  make
• 5:57
  the
• 5:57
  buyers
• 5:57
  better
• 5:58
  at
• 5:58
  their
• 5:58
  jobs,
• 5:59
  it
• 5:59
  can
• 5:59
  make
• 5:59
  them
• 5:59
  better
• 5:59
  negotiators,
• 6:00
  better
• 6:00
  planogram
• 6:01
  designers,
• 6:02
  better
• 6:02
  product
• 6:03
  designers.
• 6:04
  And,
• 6:04
  and
• 6:05
  that
• 6:05
  was
• 6:05
  really
• 6:05
  interesting.
• 6:06
  So
• 6:06
  he
• 6:06
  and
• 6:06
  I
• 6:06
  called
• 6:06
  it
• 6:06
  kind
• 6:06
  of
• 6:07
  the,
• 6:07
  the
• 6:07
  productivity
• 6:08
  plus.
• 6:08
  So
• 6:08
  there's
• 6:08
  the
• 6:09
  standard
• 6:09
  day
• 6:09
  to
• 6:09
  day
• 6:09
  productivity
• 6:10
  of
• 6:10
  all
• 6:10
  the
• 6:10
  jobs
• 6:11
  people
• 6:11
  don't
• 6:11
  want
• 6:11
  to
• 6:11
  get
• 6:11
  done.
• 6:12
  But
• 6:12
  then
• 6:12
  there's
• 6:13
  also
• 6:13
  the
• 6:13
  improvement
• 6:14
  on
• 6:14
  the
• 6:14
  jobs,
• 6:14
  which
• 6:14
  is
• 6:15
  interesting
• 6:15
  when
• 6:15
  you
• 6:15
  said
• 6:15
  like,
• 6:16
  yeah,
• 6:16
  we've
• 6:16
  all
• 6:16
  overbought
• 6:17
  candles,
• 6:18
  but
• 6:18
  hey,
• 6:18
  we
• 6:19
  could
• 6:19
  actually
• 6:19
  stop
• 6:19
  doing
• 6:20
  that
• 6:20
  in
• 6:20
  the
• 6:20
  long
• 6:20
  run
• 6:21
  if
• 6:21
  we
• 6:21
  think
• 6:21
  about
• 6:21
  deploying
• 6:22
  this
• 6:22
  the,
• 6:23
  the
• 6:23
  right
• 6:23
  way.
• 6:24
  So
• 6:24
  then
• 6:24
  the
• 6:24
  next
• 6:24
  thing
• 6:25
  I'd
• 6:25
  say
• 6:25
  is
• 6:25
  like,
• 6:25
  you
• 6:26
  know,
• 6:26
  the
• 6:27
  implications
• 6:27
  to
• 6:27
  me
• 6:28
  are
• 6:28
  this.
• 6:28
  Shelley,
• 6:28
  like,
• 6:30
  as
• 6:30
  executives,
• 6:32
  I
• 6:32
  want
• 6:32
  to
• 6:32
  get
• 6:32
  your
• 6:32
  thoughts
• 6:33
  on
• 6:33
  this
• 6:33
  too.
• 6:33
  As
• 6:33
  executives,
• 6:34
  we
• 6:34
  are
• 6:35
  not
• 6:35
  going
• 6:35
  to
• 6:35
  just
• 6:36
  be
• 6:36
  managing
• 6:36
  people
• 6:37
  going
• 6:37
  forward.
• 6:37
  We're
• 6:38
  going
• 6:38
  to
• 6:38
  be
• 6:38
  managing
• 6:38
  agents
• 6:39
  and
• 6:40
  how
• 6:40
  we
• 6:40
  manage
• 6:40
  agents
• 6:41
  and
• 6:41
  who
• 6:41
  knows
• 6:41
  how
• 6:42
  to
• 6:42
  manage
• 6:42
  agents
• 6:42
  and
• 6:43
  who
• 6:43
  learns
• 6:43
  how
• 6:43
  to
• 6:43
  manage
• 6:44
  agents
• 6:44
  is
• 6:45
  going
• 6:45
  to
• 6:45
  be
• 6:45
  what
• 6:46
  separates
• 6:46
  those
• 6:46
  from
• 6:47
  who
• 6:47
  are
• 6:47
  successful
• 6:47
  in
• 6:48
  the
• 6:48
  long
• 6:48
  run
• 6:48
  versus
• 6:49
  those
• 6:49
  that
• 6:49
  don't.
• 6:50
  But
• 6:50
  you
• 6:50
  get
• 6:50
  the
• 6:50
  last
• 6:51
  word
• 6:51
  on
• 6:51
  that
• 6:51
  one.
• 6:53
  I
• 6:53
  couldn't
• 6:53
  agree
• 6:53
  more.
• 6:54
  And
• 6:54
  I
• 6:54
  think
• 6:54
  there's
• 6:54
  going
• 6:54
  to
• 6:55
  be,
• 6:55
  you
• 6:55
  know,
• 6:55
  and
• 6:56
  we
• 6:56
  can
• 6:56
  talk
• 6:56
  about
• 6:56
  retail
• 6:57
  leadership.
• 6:57
  But
• 6:57
  when
• 6:58
  you
• 6:58
  think
• 6:58
  about
• 6:59
  understanding
• 7:00
  all
• 7:00
  the
• 7:00
  layers
• 7:01
  of
• 7:01
  a
• 7:01
  retailer
• 7:02
  and
• 7:02
  the
• 7:03
  systems
• 7:03
  that
• 7:03
  have
• 7:03
  to
• 7:03
  work
• 7:04
  together,
• 7:05
  that's
• 7:05
  where
• 7:05
  really
• 7:06
  great
• 7:06
  experience
• 7:07
  comes
• 7:07
  through
• 7:08
  because
• 7:08
  you
• 7:09
  know
• 7:09
  how
• 7:09
  the
• 7:10
  questions
• 7:10
  to
• 7:10
  ask
• 7:11
  and
• 7:12
  the
• 7:12
  guidance
• 7:12
  that
• 7:12
  has
• 7:13
  to
• 7:13
  be
• 7:13
  provided
• 7:13
  not
• 7:14
  only
• 7:14
  to
• 7:14
  the
• 7:14
  people
• 7:14
  but
• 7:14
  the
• 7:15
  system.
• 7:15
  And
• 7:16
  I
• 7:16
  think
• 7:16
  about
• 7:16
  that
• 7:17
  in
• 7:17
  terms
• 7:17
  of
• 7:17
  how
• 7:17
  you
• 7:18
  lead
• 7:18
  an
• 7:18
  organization
• 7:19
  and
• 7:19
  actually
• 7:20
  build
• 7:20
  the
• 7:20
  systems
• 7:21
  required.
• 7:22
  If
• 7:22
  you
• 7:22
  are
• 7:22
  not
• 7:23
  experienced
• 7:23
  of
• 7:23
  decades
• 7:24
  working
• 7:24
  across
• 7:25
  every
• 7:25
  aspect
• 7:26
  of
• 7:26
  the
• 7:26
  business,
• 7:26
  I
• 7:27
  think
• 7:27
  it
• 7:27
  becomes
• 7:28
  much
• 7:28
  more
• 7:28
  difficult
• 7:29
  to
• 7:29
  lead
• 7:29
  a
• 7:29
  retailer.
• 7:30
  Right.
• 7:31
  And
• 7:31
  that's,
• 7:31
  that's
• 7:31
  another
• 7:32
  great
• 7:32
  point
• 7:32
  too
• 7:32
  because
• 7:32
  the
• 7:32
  other
• 7:33
  thing
• 7:33
  we
• 7:33
  were
• 7:33
  talking
• 7:33
  about
• 7:33
  today
• 7:33
  a
• 7:33
  lot
• 7:34
  at
• 7:34
  the
• 7:34
  World
• 7:34
  Retail
• 7:34
  Congress
• 7:34
  was
• 7:35
  you
• 7:35
  have
• 7:35
  to
• 7:35
  know
• 7:35
  your
• 7:36
  process.
• 7:37
  Like
• 7:37
  you
• 7:37
  can
• 7:37
  start
• 7:38
  with
• 7:38
  your
• 7:38
  goal
• 7:39
  but
• 7:39
  you
• 7:39
  have
• 7:39
  to
• 7:39
  know
• 7:39
  your
• 7:40
  process
• 7:40
  to
• 7:41
  actually
• 7:41
  do
• 7:41
  this
• 7:41
  the
• 7:42
  right
• 7:42
  way
• 7:42
  as
• 7:43
  well.
• 7:43
  Shelley
• 7:43
  which
• 7:43
  is
• 7:44
  what
• 7:44
  you're
• 7:44
  talking
• 7:44
  about.
• 7:44
  And
• 7:45
  so
• 7:45
  that's
• 7:45
  gonna
• 7:46
  put
• 7:46
  a
• 7:46
  premium
• 7:46
  on
• 7:47
  everything
• 7:47
  as
• 7:47
  well.
• 7:47
  Great
• 7:48
  point.
• 7:48
  Thank
• 7:48
  you.