Taking Stock - Is AI Taking Over the BPO Industry?
JOIN THE MONEY MISSION:https://moneymissionja.comGet the Money Mission Workbook: https://amzn.to/4567eL2Jamaica’s BPO industry has lost thousands of jobs and hundreds of millions of US dollars in local spending. Artificial intelligence is transforming customer service, companies are demanding more advanced skills and Jamaica is facing increased competition from other outsourcing destinations.So, is AI killing Jamaica’s BPO industry—or forcing it to evolve?President of the Global Services Association of Jamaica, Yoni Epstein, joins us to explain what is really behind the job losses, which…
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