Latest / Networking Unleashed: Building Profitable Connections / An afternoon speaking to the East Cobb Business Association with Michael A Forman
Transcript
- 0:00I want to ask a rhetorical question. How many
- 0:04have you gone to a meeting, gone to a networking
- 0:07event, have a one -to -one meeting, and said,
- 0:10oh my God, this was great. I made so many contacts.
- 0:16And then afterwards you realize you haven't gotten
- 0:19any business out of it. Right? It happens to
- 0:22everybody. It happens to everybody. And I'm here
- 0:26to tell you it's not what you have to sell, services,
- 0:32product, anything else, but it's the way that
- 0:34you're doing it. And that's what's holding you
- 0:37back. Right? So the first thing is that you are
- 0:40a problem solver. You have to find out what their
- 0:44problem is because you have to have an answer.
- 0:47Is that the end of it? No. That's not the end
- 0:51of it. Because you have to figure out. Where
- 0:54they're going to next, that's when you're going
- 0:58to beat out all the competition. It's incredible.
- 1:02But you're saying, why does everybody network?
- 1:07Network, I believe, is the lifeblood of all business.
- 1:13Without networking, you're not going to get anywhere.
- 1:17Right? So that's your ultimate goal. Now, look
- 1:21on the screens. Because these are the points
- 1:23that I want to drive home for you today. Now,
- 1:29first of all, take every opportunity to meet
- 1:32new people. And you have to focus on the areas
- 1:35that you can help. You have to go alone to networking
- 1:39events. That's for extroverts. If you're introverts,
- 1:44there's a slight twist to it, but I'll go into
- 1:47that afterwards. And, of course, don't forget
- 1:50business cards. I can't tell you how many times
- 1:54I've gone to a networking event and they say,
- 1:57I'm sorry, I don't have my business cards. Can
- 2:00I write your number down or something? You did,
- 2:03but you're going to lose them without a doubt.
- 2:05Now here's the most important thing about networking.
- 2:09The most important. If you remember anything,
- 2:11remember this. It's the follow -up. Not only
- 2:15follow -up, but follow -up correctly. Right?
- 2:20Because there is a way. After a networking event,
- 2:23I've done this many times. I've gone to somebody
- 2:26else. Once you walk around, say, oh, tell me
- 2:29about what you do. Oh, that's great. How do you
- 2:32follow up with them? Oh, I'm going to send them
- 2:34an email tomorrow or the next day. I'm going
- 2:36to follow up next week just to make sure I have
- 2:38them. I said, okay. And in my brain, I'm going,
- 2:42you lost. Because I'll get to them before you.
- 2:46There is a way to follow up. And that. is the
- 2:51most important thing that you can do. Now, here's
- 2:56the funny line. People hate to be sold to. They
- 3:02hate to be sold to, but they love to buy. What
- 3:07does that tell you as an individual? That means,
- 3:11okay, so you want what I have to sell. I service
- 3:14my product, whatever, okay? You don't want to
- 3:18hear from me that I'm going to sell to you. Because
- 3:21that's a problem. Right? So that's a big problem.
- 3:24Here. Confidence. Confidence is so... How many
- 3:28times have you walked up to somebody and they're
- 3:30looking all over? They're not looking at you
- 3:34in the eyes. Right? They're like standing halfway
- 3:37and not squared up to you. You don't even want
- 3:41to see them. You don't want to speak to them.
- 3:43You want to move on to the next person. Square
- 3:46your body. A friendly facial expression. Now,
- 3:52for some of you, that may be difficult. But,
- 3:55a friendly facial expression. Hands in plain
- 3:59sight. So, I love this. The Roof Max commercials.
- 4:04Right? Have you ever seen Roof Max commercials?
- 4:07Watch them. I watch them. I watch the person
- 4:09who's talking. He takes his hands and puts them
- 4:12down here and goes, as he's talking, because
- 4:13he's not doing his hands. Right? It's called
- 4:16the middle steeple. everybody see that don't
- 4:19do it don't do it it's the worst thing listen
- 4:23i come from a jewish background my wife's italian
- 4:26and the hands are always going we talk with our
- 4:31hands don't stop don't when you walk up to somebody
- 4:35you want and you meet somebody you play hi how
- 4:38are you no be yourself and most importantly i
- 4:43have a few clients that have a dialect you have
- 4:46to enunciate. Because if they can't understand
- 4:49what you're saying, then you're lost right out
- 4:52of the game. So, what do you do when you walk
- 4:57up to somebody and you want to meet them, whatever?
- 5:02First things first, you're going to listen. You're
- 5:05going to listen to them. This doesn't mean that
- 5:08you're going to look at them, somebody just walked
- 5:10by that you really want to talk to, and your
- 5:12eyes aren't following them. Eye contact. Right?
- 5:17So you're going to listen to them. And after
- 5:19they finish, this is the most important part
- 5:21about listening. Pause. You're going to pause,
- 5:26and then you're going to say something back to
- 5:28what they said. Because what does that tell them?
- 5:31It tells them that you were listening to them.
- 5:34And that is the most important thing. You want
- 5:37to make sure that you were listening to them.
- 5:41All right. So now what do you do? When you are
- 5:46in a networking event, you walk in. Now, first
- 5:49of all, when you're at a networking event, they
- 5:52always have pieces of paper about booths and
- 5:54things like that. Always have a little bit of
- 5:56a plan where you want to go. But before that,
- 5:59you always have a mass of people. You're like,
- 6:03okay, what do I do? You pick a table. You walk
- 6:07up to the table. Don't talk. Don't say anything.
- 6:14Listen. Listen for the conversation to come around
- 6:17to you. Is this a conversation that I want to
- 6:20be a part of? It's not. I haven't said it yet.
- 6:24I pull out the bow. I go to the next table. I
- 6:27go up and I listen. Okay, this conversation is
- 6:33something that I want to respond with. When a
- 6:35conversation comes around to me, I say something
- 6:39intelligent. Right? Because I'm supposed to be
- 6:43the expert in my field. So whatever I say, better
- 6:48be in touch. You're waiting to see who responds.
- 6:52Right? Okay. Five people at the table. Two people
- 6:56responded. Okay. Those people asked me a question.
- 7:00Okay. That means hook. I got them. Don't say
- 7:05nothing worse. But, okay. So you got them. So
- 7:09now, okay, you're having them talk. And you have
- 7:11them talk, you're talking to them, but they're
- 7:14asking them questions. And I use something called
- 7:17form. I'll go into that later on. Family, occupation,
- 7:21recreation, and a message. And I'll go into that
- 7:24a little bit further. But you're going to talk
- 7:28with them. You're going to have them talk about
- 7:29themselves, ask about the family, about the mother,
- 7:32father, sister, brother, son, daughter. Okay,
- 7:35youth sports, I was a baseball coach for 16 years.
- 7:39I'll talk about anybody with youth sports, right?
- 7:43I get to them on that level, and all of a sudden,
- 7:46know you, like you, trust you, they'll do business
- 7:51with you. If they know you, well, I now know
- 7:56all of you, that's great. They like you, I'm
- 8:00sure that everybody in this room isn't going
- 8:02to like me. But that's what I'll have to live
- 8:04with that. know you, like you. But here's the
- 8:07big fact. Trust. Nobody will do business with
- 8:11you unless they trust you. And that trust, I
- 8:15could do a whole hour just on trust. The trust
- 8:18factor is so important that because what you're
- 8:21doing is there's a wall between you and the person
- 8:23and you're trying to tear down that wall but
- 8:27trying to build up that trust factor. Right?
- 8:30Yes. Sorry, I thought you were going to go to
- 8:33the next slide. I had a question on this. Can
- 8:35I ask a question? So when you said walk up to
- 8:37the tables, quietly observe, right? If you walked
- 8:42away, is that a connection with that conversation
- 8:45that you said? You're first finding out whether
- 8:46or not the conversation is for you. If it's for
- 8:49you, then you have that connection. If it's not,
- 8:52then you walk away. So the question is, when
- 8:54you walk away, are you giving the impression
- 8:56of disrespect? No, I'm not telling anything.
- 9:12You always find that common ground, right? That's
- 9:19what you're looking for. You're looking for a
- 9:21common ground. And if you find it, that's wonderful.
- 9:24If not, then again, you move on. But it's really
- 9:27a pretty simple process. Okay, form. Family,
- 9:31occupation, recreation, and a message. Like I
- 9:34said, a good wife, sister, brother, son, daughter,
- 9:39whatever. Get them on that whatever. You can
- 9:43just find out about their occupation. Oh, they're
- 9:45a doctor? What kind of doctor? Okay, are they
- 9:48other in sports? Oh, okay, they're a musician?
- 9:51Whatever. You talk to them on that level, and
- 9:54you'll see they will stay there and talk about
- 9:57it. Why? Why? Because people love to talk about
- 10:01themselves. They will talk to you for an hour
- 10:05as long as you are seen interested. So you're
- 10:09going to keep that talking. And they're going
- 10:11to talk and talk and finally it's going to come
- 10:13around to what they do for a living. And they're
- 10:17going to tell you. And they're going to tell
- 10:20you again. And you're going to sit there and
- 10:22you're going to listen. You're going to repeat
- 10:24back and you're going to pause. And then you
- 10:27come out with a line and you say, you know what?
- 10:30I like you. I like the way you do business and
- 10:33how you're doing it. How can I make you more
- 10:37successful? How can I make you, how can I be
- 10:42a good referral source for you? This is what's
- 10:45called having a servant's heart. When you walk
- 10:48into a networking event, you look to give, not
- 10:52to receive. And as long as you look to give,
- 10:55that takes all the pressure off your shoulders.
- 10:58All of a sudden, you're not nervous anymore.
- 11:01All of a sudden, you're looking to help somebody.
- 11:05So it goes a long way. Okay. You have to build
- 11:09a rapport with the person. Right? Build rapport.
- 11:13What do you have in common? You have to ask questions.
- 11:15Questions are a great way of trying to build
- 11:18rapport. Because you're asking questions about
- 11:21them. When you walk into an office, if you have
- 11:24a one -to -one meeting, right, you have anywhere
- 11:28between five seconds and almost a minute to look
- 11:32on the walls, look on the desk, right? Is there
- 11:35music on the walls? Is there art? Is there some
- 11:39sort of sports paraphernalia? I want you to look
- 11:43at the pictures that he has on the desk. Are
- 11:47the pictures on the rear desk facing out? Or
- 11:52are they on his desk facing in? And you say,
- 11:57what's the difference? Big difference. The ones
- 12:01on the rear, in the rear, facing out, they almost
- 12:06want you to ask about them. Ask about those pictures.
- 12:09And if the pictures are on the front desk, towards
- 12:13him or her, off limits. They don't want to talk
- 12:17about it. So those little nuances, little things
- 12:20that you can do, that you can pick up on, that
- 12:23can go a long way. Here's the mantra. Know you,
- 12:28like you, trust you. They want to do business
- 12:32with you. You're not going to get to that last
- 12:35part unless you have the first three. Because
- 12:40if the person doesn't know you, they're not going
- 12:42to do business with you. I'm talking about somebody
- 12:44that's not online. Oh, sorry to interject. but
- 12:48i think this relates even to zoom calls absolutely
- 12:53because we often have the virtual backgrounds
- 12:55yes and i regularly use that and i've noticed
- 12:59that if i don't start the conversation about
- 13:03that it can be awkward on the call you have to
- 13:07remember with the zoom call a perfect question
- 13:09zoom call there's a person on the other side
- 13:13of that camera everybody thinks it's zoomed knows
- 13:18about the person who's half -dressed and in her
- 13:21underwear, okay? Barring that, you can just get
- 13:27to know the person behind the camera. And that
- 13:30means, like I said, I do a lot of podcasting.
- 13:33And I always try to get to know the person before
- 13:38the podcast because that will give me other questions.
- 13:44Now... introvert versus extrovert. I've told
- 13:47you so far, you walk up to the table, you wait
- 13:50for the conversation, you listen for it, and
- 13:53hopefully when the conversation comes around
- 13:55to you, you're going to say something intelligent.
- 13:57Okay, that's great. All for extroverts. What
- 14:01about introvert? Because an introvert, when you
- 14:04walk into that networking event, it's like hitting
- 14:07a wall. Oh my God, there's so many people here.
- 14:12And then all of a sudden, what do they do? They
- 14:13grab a train. Okay, so with an introvert, you
- 14:22still go to this networking event. By the way,
- 14:24I say go to a networking event at least once
- 14:26per week. Okay, so you're going to walk in with
- 14:32somebody that you know. Not necessarily somebody
- 14:37you work with, but somebody that you know, knows
- 14:41you, knows all about you and what you do. Because
- 14:44when you walk up to that table and you finally
- 14:48say, okay, you know something? That conversation
- 14:50is something that I want to be a part of. That
- 14:53person says, oh, you know something? Michael
- 14:56knows all about that. Michael, why don't you
- 14:58share that with us? So that's a little introduction.
- 15:03So now all of a sudden, you're not feeling so
- 15:05away. Now, I'm not saying that if you're introverted,
- 15:10you're going to do this the first networking
- 15:12event. And all of a sudden, it's going to work.
- 15:16And you're never going to, you're an extrovert.
- 15:20No. The first time you go to a networking meeting,
- 15:23by the way, you're going to suck. It's horrible.
- 15:26Right? But you learn from it. Go to the second
- 15:28meeting. You're going to suck. But you're going
- 15:30to suck less. Go to the third meeting. You're
- 15:34going to still suck, but still keep it less.
- 15:37Okay. But by the fifth time, the sixth time,
- 15:39you go to a networking meeting, all of a sudden
- 15:41you realize. You're going to enjoy it. Wow, I'm
- 15:45meeting all these people. I'm learning about
- 15:47all these businesses. This is great. So that's
- 15:52the main difference. So now, what do you do?
- 15:57Follow up, follow up, follow up. Okay. Follow
- 16:01up immediately. I have a secret sauce when it
- 16:05comes to follow up. And by the way, it's 98 %
- 16:08it works. Now, I'll go into that labor law. You
- 16:14take notes on the back of a business card. Those
- 16:15business cards aren't there just for you to hand
- 16:17out. When you, after you say that to the person,
- 16:21I want to make you more successful, then yada,
- 16:23yada, yada. You turn that business card over.
- 16:27You write down the date, the name of the function,
- 16:30and something you spoke about. Because that will
- 16:34come in handy when you follow up and you put
- 16:37it into your CRM and so forth. I want you to
- 16:40connect with them. on linkedin facebook instagram
- 16:43and twitter when i say connect just look them
- 16:47up reach out and connect now it doesn't mean
- 16:51that you're going to connect with them and turn
- 16:54around and try to sell them you have to create
- 16:57value that value is so important and here we
- 17:02come to it the thank you card the hand written
- 17:06thank you card that's right It's a handwritten
- 17:10thank you card. And I'll go over one more to
- 17:12write that. But that is so important. Can you
- 17:15imagine being the person that receives a thank
- 17:18you card? All of a sudden, it's not an invoice.
- 17:23It's not some hokey ad. It's not anything. But
- 17:27it's somebody reaching out to you and saying,
- 17:29thank you for your time. It goes such a long
- 17:32way. And you stay top of mind. So now. Can I
- 17:37say something about the business cards real quick?
- 17:39Sure. So there are a lot of people that emanate
- 17:41the business cards. When you try to write on
- 17:43them, it's almost impossible. Yep, that's why
- 17:45you have a phone. Yeah, okay. I always lose it.
- 17:49You won't. If you have to, just take notes in
- 17:53the phone. Right after the conversation, you
- 17:55go to your note taking and you just write notes
- 17:56in it. Very important. Okay, so now what's the
- 17:59secret sauce? What's the follow -up system that
- 18:02I follow? After the networking event. You're
- 18:07going to go home or back to the office, whatever
- 18:08the case may be, and you're going to immediately
- 18:11send a thank you email. Thank you for your time.
- 18:16Don, it was great meeting with you. Thank you
- 18:19for your time. I hope to do this with you soon.
- 18:21Bye. That's it. Easy peasy. The next morning,
- 18:26the very next morning, you write that handwritten
- 18:29thank you. You write almost the same thing. Hey,
- 18:33Don, this is Michael. I met you on such and such
- 18:36date at an event. We spoke about X, Y, Z. Remember
- 18:40me? I want to thank you for your time. Have a
- 18:43great time. Have a great day. Bye. You're going
- 18:46to wait about three or four days because the
- 18:48mail is from snail mail, right? You're going
- 18:52to wait. Now, if they haven't sent you an email
- 18:54back yet, which is 50 -50, you're going to send
- 18:59them an email. Hey, Don. This is Mike. I met
- 19:03you on such and such an event. We spoke about
- 19:05XYZ. Notice I say that in the beginning of every
- 19:09correspondence. I'm going to do that in every
- 19:12correspondence until he answers me. Hey, I was
- 19:17just looking at my calendar. I see Tuesday and
- 19:20Wednesday of next week are pretty well open.
- 19:21Would one of those days work best for you? Okay.
- 19:27I'll wait another three days. Three days. This
- 19:29is a magic number, by the way. Three days. Still
- 19:32haven't returned that email yet. Hey Don, this
- 19:36is Michael. I met you on such and such date,
- 19:39such and such event. We spoke about exploits.
- 19:41Listen, I said Tuesday and Wednesday of next
- 19:43week were open. Tuesday's kind of full. How's
- 19:46Wednesday? Wait another three days? Because he's
- 19:51a horrible person. Okay? So, last time. Hey Don,
- 19:58this is Mike. I met you on such and such day,
- 20:00such and such an event. We spoke about X, Y,
- 20:02Z. I said Tuesday and Wednesday were kind of
- 20:04full. They seem to be filling up rather quickly.
- 20:07How's the following week? Or what is good for
- 20:09you? And just leave it there. So if he hasn't
- 20:14answered me by this time, he probably isn't.
- 20:18Okay? If I did something somewhere or just he
- 20:21doesn't want to talk to me. Okay. Do I take all
- 20:24that stuff and throw it away? No. I have a CRM.
- 20:28Everybody have a CRM or know what it is? Customer
- 20:32Relationship Management Tool? Okay. Take all
- 20:36of it, put it in there, every touch point that
- 20:38you have. By the way, it takes between 8 and
- 20:4215 touch points before somebody would buy from
- 20:47you. So you have to reach out to them at least
- 20:508 times before they even think about talking
- 20:55to you. Okay. So, now, let's expand the business
- 21:01a little bit. LinkedIn, I always put for business,
- 21:04I have X amount of thousands of contacts. Business
- 21:07is business. That's where I do all my advertising
- 21:10and everything else. The Instagram is more for
- 21:14reels, more for those short, quick, little advertisement
- 21:17reels. 15 seconds. 15, 20 seconds. I use a certain
- 21:23program for my podcast, I split it into pieces,
- 21:26and I post it on Instagram just so they can see
- 21:29it. And of course, I do a full video on YouTube.
- 21:34Now, I did a little investigative work. Where
- 21:39is the best place where your advertising dollar
- 21:45really works? What is most commonly used? What
- 21:48is the most, the biggest platform that you can
- 21:51think of? That somebody would see it with yourself.
- 21:55It wasn't what I was thinking of. I had to change
- 21:58my whole philosophy, by the way. No, it doesn't.
- 22:02No, it doesn't. YouTube. YouTube is number one.
- 22:08It's number one. And Instagram is like halfway
- 22:13down. But Instagram, it wasn't the second one.
- 22:17Facebook. I always said that Facebook was for
- 22:21family. It was to reach out and touch somebody.
- 22:26No advertising. So YouTube, Facebook, Instagram
- 22:32is the third one down, and then all the TikTok
- 22:35and everything else is down there below. Now,
- 22:37TikTok might be on the rise, but it's not there
- 22:40yet. So regardless of what people are saying
- 22:43to you, I'm telling you, YouTube, Facebook, and
- 22:47Instagram. Now, if you want to network, go to
- 22:51meetupgatherings .meetup .com, right? You can
- 22:54find different little things. Just go out there
- 22:57and network. You want to get your look, what
- 22:59you're wearing. You want to get your face out
- 23:01there. You want people to say, when you walk
- 23:04into a room, I know that person. I don't know
- 23:07what they do, but I know that person. Not bad.
- 23:11Okay. So, Networking is a skill and a talent.
- 23:19A skill and talent. So what does that mean? Practice,
- 23:22practice. You're going to suck the first time,
- 23:25the second time, the third time. But you're practicing.
- 23:29That's what goes on. Now you're focusing on relationships.
- 23:33I used the pandemic as a line in the sand. Pre
- 23:37-pandemic, it was basically transactional. Your
- 23:44networking was transactional. Post -pandemic,
- 23:46it's relational. I used to be in a mortgage company.
- 23:50I'd go to a networking event. I'd come home with
- 23:54a shoebox filled with business cards. Look how
- 23:57good I did. No, I did horrible. Why? Because
- 24:02I couldn't remember anybody. Now, when I go to
- 24:05a three or four hour event, I come back with
- 24:07about 15 business cards. Because all of that,
- 24:11I'll be able to... Follow it properly. And that
- 24:15is so important. So keep in touch with them.
- 24:18Remember to write, guess what? The handwritten
- 24:22thank you notes. All of my students that I coach,
- 24:26I have them write a handwritten thank you note
- 24:30and send it to me. In my briefcase, I have thank
- 24:34you notes. I have 50 thank you notes. You can
- 24:38have the old ones that are just, you can just
- 24:39buy them. But I have mine printed. My logo, they're
- 24:42nice and everything else. One step above. You
- 24:46don't have to do that. But that's what you do.
- 24:51Now, I'm going to tell you a few things. You
- 24:55want to get your brand out there. You want to
- 24:57get your name out there. AI is a buzzword. Everybody's
- 25:03using AI. It's all my God's who replace all these
- 25:05jobs and everything else. Well, AI will not replace
- 25:10certain jobs. But if you use AI as a tool, that
- 25:16will take you boundless places. Now, how else
- 25:22can you network out there? You write articles.
- 25:25I write articles twice a week for a magazine.
- 25:28All about networking and things like that. Podcasting.
- 25:32It's a great way to get your word out there.
- 25:35But what are you doing? You're getting other
- 25:37people to come on. Talk about them and you interact
- 25:40and interject what you want to say about networking.
- 25:45And digital courses, I have to be good enough.
- 25:49On my website, you can see I have about eight
- 25:52digital courses. It took me a long time to do.
- 25:55But it has everything from sales to networking
- 25:58and so on and so forth. You can do that. If you
- 26:01have a website, there's another website you do
- 26:04to create the courses. And then what you do is
- 26:07you sell them on your site or other places. If
- 26:10you want to get the word out, create a digital
- 26:13course. I don't care if it's a local course.
- 26:16You sell it for $7, sell it for $5. It doesn't
- 26:20make a difference. But you're doing it and you're
- 26:22getting your name out there. Okay, so we'll circle
- 26:29back to the beginning. Take every opportunity
- 26:32to meet new people. Where do you meet new people?
- 26:34Kohl's. The supermarket? Are you networking?
- 26:40Yeah, you are. How many times have you been in
- 26:43line and you've heard the conversation behind
- 26:45you? And you're like, I really know about that.
- 26:48I really want to turn around. Say it. Say it
- 26:52to your second and turn around. Okay? If they
- 26:56are interested, they'll say, what do you mean
- 26:59by that? Okay. How about if you focus on how
- 27:03you can help somebody? servant's heart. Having
- 27:08a servant's heart. How can you help? You're going
- 27:11alone except for an introvert. Don't forget your
- 27:16business cards and you have to follow up properly.
- 27:21Let me tell you now, if you don't follow up properly,
- 27:25your mind will not even have gone to the event
- 27:27in the first place. When do I follow up? Well,
- 27:32following up is one thing. Following up correctly
- 27:35is different. And remember, people hate to be
- 27:41sold to you, but they love to buy. So no matter
- 27:45what you're selling, no matter what service you
- 27:48have, they want to buy from you. But if you go
- 27:52in there to try to sell them, you lost. insights
- 28:02today. And of course, a big shout out to you,
- 28:05our amazing listeners, for tuning in and spending
- 28:09your time with us. If you're interested in my
- 28:11digital courses, being coached or having me come
- 28:15and talk to your company, just go to Michael
- 28:18and fill out the request form. Remember, networking
- 28:22isn't about being perfect. It's about being present.
- 28:25So take what you've learned today, get out there
- 28:28and make some meaningful connections. If you've
- 28:31enjoyed this episode, please don't forget to
- 28:34subscribe. Leave us a review and share it with
- 28:37someone who could use a little networking inspiration.
- 28:40Let's keep the conversation going. You can find
- 28:43me on Apple, Spotify, Pandora, YouTube, or my
- 28:48website, foreman .com slash podcasts.