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A Good Inspection Helps You Buy With Confidence with Tyler Gibbs, Building Trust Inspections · Epic Entrepreneurs

• 0:46
  SPEAKER_01: Welcome to this week's episode of Epic Entrepreneurs.
• 0:49
  SPEAKER_01: I am Cliff McCray with Action Coach Business Growth Partners, where we work with local business owners to turn big ideas into real scalable growth.
• 0:57
  SPEAKER_01: Today I'm excited to be joined by Tyler Gibbs with Building Trust Inspections, a West Virginia and Ohio licensed home and commercial building inspection company helping buyers.
• 1:07
  SPEAKER_01: Tyler, how are you doing today, sir?
• 1:10
  SPEAKER_02: I'm doing well.
• 1:11
  SPEAKER_02: We are ready to go here.
• 1:13
  SPEAKER_01: All right, perfect, perfect.
• 1:15
  SPEAKER_01: We're really excited to have you.
• 1:16
  SPEAKER_01: So if you don't mind, let's go ahead and jump right into things.
• 1:20
  SPEAKER_01: All right.
• 1:21
  SPEAKER_01: So, you know, tell me a little about yourself.
• 1:23
  SPEAKER_01: Who is Tyler Gibbs?
• 1:24
  SPEAKER_01: And uh, you know, what do you got going on personally?
• 1:27
  SPEAKER_02: So I am my name is Tyler Gibbs.
• 1:29
  SPEAKER_02: I am 41 years old.
• 1:31
  SPEAKER_02: I live here in Huntingdon, West Virginia.
• 1:34
  SPEAKER_02: So I grew up here, been here my whole life, really.
• 1:37
  SPEAKER_02: But we've traveled quite a bit throughout the world.
• 1:40
  SPEAKER_02: Actually, extensively, my wife is a travel agent as well.
• 1:43
  SPEAKER_02: So that makes it pretty convenient to travel.
• 1:45
  SPEAKER_02: But as far as how home inspections work for me, I started out buying houses in my early 20s.
• 1:52
  SPEAKER_02: So that was after the 08, 09 kind of house collapse.
• 1:57
  SPEAKER_02: And around here, it collapsed, but not quite like everywhere else.
• 2:00
  SPEAKER_02: But you can still get great deals being inside Appalachia.
• 2:03
  SPEAKER_02: Our home prices are still very affordable.
• 2:06
  SPEAKER_02: So that's how I got into houses.
• 2:08
  SPEAKER_02: At 20, I think, 22, 23, I bought my first house and took on the challenge of just, hey, I'll gut it and figure it out.
• 2:17
  SPEAKER_01: So as far as that goes, Tyler, kind of getting into that a little bit more, you know, building trust inspection works on two levels.
• 2:23
  SPEAKER_01: What did you want that name to promise to clients?
• 2:27
  SPEAKER_02: Yeah, so I think uh the word building, of course, I do home and commercial inspection.
• 2:33
  SPEAKER_02: So a lot of apartment buildings or houses.
• 2:35
  SPEAKER_02: And so, of course, we're looking at buildings.
• 2:38
  SPEAKER_02: But the trust side of it, you know, you have to trust the person who's helping you out, whether that's your realtor or your banker or your home inspector.
• 2:48
  SPEAKER_02: You know, are they gonna do the right thing?
• 2:50
  SPEAKER_02: Are they gonna be honest with you and explain to you what you're really getting into without selling you something or without being overly dramatic and making you afraid?
• 3:02
  SPEAKER_02: And so something I like to help people understand by building the trust with them is, you know, I want to educate people about their house or their commercial investment.
• 3:13
  SPEAKER_02: I don't want to intimidate them.
• 3:14
  SPEAKER_02: And so sometimes you'll see that with home inspecting, is it can be intimidating.
• 3:18
  SPEAKER_02: It can scare away realtors, it can scare away banks, it can scare away buyers.
• 3:22
  SPEAKER_02: And so if I come across the problem, which I likely will at some point, right?
• 3:27
  SPEAKER_02: An electrical issue is not a big deal for an electrician.
• 3:31
  SPEAKER_02: It might scare you, it might scare the home buyer, whatever, seller.
• 3:35
  SPEAKER_02: But if you call a professional, that's what they do every day.
• 3:38
  SPEAKER_02: So let's just look to the next step.
• 3:40
  SPEAKER_02: How can we fix it?
• 3:41
  SPEAKER_02: How can we build uh trust with one another so you can go to the right direction and ultimately get your ultimate goal of buying a sound property that's priced right, feasible, and works for you without being a money pit.
• 3:55
  SPEAKER_01: Okay.
• 3:55
  SPEAKER_01: I love that.
• 3:56
  SPEAKER_01: I love that.
• 3:57
  SPEAKER_01: So take me back to the moment you first realized, you know, this thing could really become a real business.
• 4:03
  SPEAKER_02: Yeah.
• 4:04
  SPEAKER_02: So I was in a customer service business for about 20 years.
• 4:07
  SPEAKER_02: We had a family business and we did something completely different.
• 4:10
  SPEAKER_02: It was more kind of computer IT restaurant directly.
• 4:15
  SPEAKER_02: And so, you know, I took care of customers for I'm 41.
• 4:18
  SPEAKER_02: I started, it's a family business.
• 4:20
  SPEAKER_02: So basically I lived it my whole life.
• 4:22
  SPEAKER_02: And then uh I was always into houses, but I had always done houses stuff on the side, and I did that full time.
• 4:30
  SPEAKER_02: So what happened was I got sold, oh, I don't know, several years back.
• 4:34
  SPEAKER_02: And I decided, you know, I've always been into real estate and houses myself personally.
• 4:39
  SPEAKER_02: I've bought and sold them, or I've fixed them up and lived in them, or kept them as rentals.
• 4:45
  SPEAKER_02: And so I had a contractor's license for that reason, just so I could do different work permit-wise and make some side money.
• 4:53
  SPEAKER_02: So I looked on home inspecting as an opportunity to number one, have a business where I could do something I like.
• 5:00
  SPEAKER_02: I like houses, I like how they work.
• 5:02
  SPEAKER_02: I always liked real estate.
• 5:04
  SPEAKER_02: I didn't want to sell houses, but I knew I could help people.
• 5:07
  SPEAKER_02: People would call me oftentimes.
• 5:08
  SPEAKER_02: They'd be like, hey, you can you help me with this?
• 5:11
  SPEAKER_02: Or can you, I'm gonna go look at this house.
• 5:12
  SPEAKER_02: You want to go with me and take a look at it?
• 5:13
  SPEAKER_02: So I had friends that would do it or family members, and I thought, you know, it's kind of a natural fit to just take a look at houses for people and then explain to them, hey, look out for this or look out for that.
• 5:23
  SPEAKER_02: I've done it before.
• 5:24
  SPEAKER_02: You don't want to do it.
• 5:25
  SPEAKER_02: You know, you don't want to find the same problems I have sneaking up on you and pay for them.
• 5:29
  SPEAKER_02: So I had an opportunity when we sold a business.
• 5:32
  SPEAKER_02: I wanted to start a business.
• 5:33
  SPEAKER_02: I knew I didn't want to go be an employee somewhere.
• 5:36
  SPEAKER_02: So it was kind of a natural fit.
• 5:40
  unknown: Okay.
• 5:41
  SPEAKER_01: I love that.
• 5:42
  SPEAKER_01: Now, what did your path?
• 5:44
  SPEAKER_01: Well, well, you kind of just kind of just talked about that a little bit here, but you know, was there like a specific moment when you knew, man, I'm all in, I'm putting all my chips in this basket and we're going full throttle?
• 5:54
  SPEAKER_02: Yeah, so like I said, we sold the business.
• 5:58
  SPEAKER_02: I had an opportunity to take I looked into going back to some schooling and I thought, well, this is it.
• 6:03
  SPEAKER_02: Let's just do this.
• 6:04
  SPEAKER_02: And then I have a some couple of associates or friends who are real estate agents, and and they suggested, why don't you just become a home inspector?
• 6:12
  SPEAKER_02: And I thought about it and we looked into the research on it, and I thought, you know, it's really not that big of a task for me to take on.
• 6:18
  SPEAKER_02: In fact, I went to the training and where I already had a contractor's license.
• 6:22
  SPEAKER_02: Some of the stuff we went over, you know, in the I took about a three-week course.
• 6:27
  SPEAKER_02: It was 40 hours, 50 hours a week, three weeks.
• 6:30
  SPEAKER_02: And some of that I was like, oh, I already know a lot of this just from having the contractor's test.
• 6:35
  SPEAKER_02: So uh and then, you know, I started this business.
• 6:39
  SPEAKER_02: I joined a BI chapter here locally, and that has been great for connections.
• 6:45
  SPEAKER_02: I met a lot of real estate agents, uh, and then just people kind of getting the word out.
• 6:50
  SPEAKER_02: I, you know, I help one customer and they go, hey, you should call this guy if you're buying a house, he'll he'll take care of you.
• 6:55
  SPEAKER_02: So it just seemed like a fit that I could do and something that I could help people with.
• 7:00
  SPEAKER_02: And so I went all in on it, and then I started doing Ohio as well.
• 7:05
  SPEAKER_02: And so hopefully we can continue to grow that and just help people out in the area.
• 7:10
  SPEAKER_01: Perfect, perfect.
• 7:11
  SPEAKER_01: Now, following up with that a little bit, you know, can you explain for the audience what the BI group is and all that?
• 7:16
  SPEAKER_02: Yeah.
• 7:16
  SPEAKER_02: So to use a term like BI, it is a business networking group that meets once a week.
• 7:22
  SPEAKER_02: They're all over the country.
• 7:24
  SPEAKER_02: So if you have a business or you're wanting to start one, I suggest reaching out to one of these business networking groups.
• 7:31
  SPEAKER_02: BI is an actual, it's like an organized group uh nationwide.
• 7:38
  SPEAKER_02: Actually, it's international.
• 7:39
  SPEAKER_02: I've seen it in other countries as well while traveling, but it does wonders.
• 7:43
  SPEAKER_02: You meet people and you kind of become that guy for your group, or you have uh that person.
• 7:49
  SPEAKER_02: So you say, Hey, you know, I really need an insurance guy.
• 7:52
  SPEAKER_02: And I go, you know, I have this guy in my BI group.
• 7:54
  SPEAKER_02: You should call him.
• 7:56
  SPEAKER_02: Or, hey, I need a home inspector.
• 7:58
  SPEAKER_02: And they go, you know, I got a guy in my BI group I've known for three or four years.
• 8:02
  SPEAKER_02: I've seen the reviews he has and the people that like him, you should give this guy a call.
• 8:07
  SPEAKER_02: And so they're there's a process of getting into one.
• 8:11
  SPEAKER_02: They vet their people, they hope to find people who are good, honest people.
• 8:15
  SPEAKER_02: And we've had people come and go.
• 8:16
  SPEAKER_02: We've had businesses that weren't a fit, or people maybe that weren't a fit.
• 8:20
  SPEAKER_02: But a business networking group like that has been great for my business.
• 8:25
  SPEAKER_02: It's also great for a customer looking for a service because the people in there have been have gained knowledge and have a reputation amongst a group of, let's say, 30 or so people.
• 8:38
  SPEAKER_02: And then we all give referrals to one another.
• 8:41
  SPEAKER_02: So, you know, like I said before, if you ask me who an insurance person is, I'll tell you, hey, I got a good guy.
• 8:47
  SPEAKER_02: Call him, see what he can do for you.
• 8:49
  SPEAKER_02: So that's what a BI is.
• 8:51
  SPEAKER_02: Basically, it's a group of friends that get together once a week and do an organized meeting to try to build your business and our reputations in the area as honest, uh, helpful business owners.
• 9:03
  unknown: Yeah.
• 9:03
  unknown: Okay.
• 9:04
  SPEAKER_01: Yeah, no, I appreciate that.
• 9:05
  SPEAKER_01: Now, an inspector has to be thorough without turning every finding into a crisis.
• 9:11
  SPEAKER_01: So, how do you communicate risk in a way that is accurate, calm, and useful?
• 9:16
  SPEAKER_02: That is the that is really the job of an inspector, isn't it?
• 9:20
  SPEAKER_02: So I could probably give you a piece of paper and say, hey, check all these boxes.
• 9:26
  SPEAKER_02: But if you find something, you may not have the experience to know is this a major issue or is this a no big deal part of owning a home kind of maintenance thing?
• 9:37
  SPEAKER_02: Because you could build a brand new house and there will be a punch list at the end of that of this that needs this thing needs fixed or that thing needs repaired or this little minor issue.
• 9:48
  SPEAKER_02: So you don't want things to become a crisis, but you want people to be aware that, hey, this is an issue.
• 9:56
  SPEAKER_02: So oftentimes around here, the houses are older.
• 9:59
  SPEAKER_02: Having experience, I kind of see the common theme of fail points, right?
• 10:03
  SPEAKER_02: Typically it's a bad, this leaky kind of basement or maybe some older electric.
• 10:09
  SPEAKER_02: But I don't want to alarm people.
• 10:10
  SPEAKER_02: So if I come across, let's say, an electrical issue.
• 10:13
  SPEAKER_02: Now that might scare you as a homeowner.
• 10:15
  SPEAKER_02: You may have never looked at electricity in your life, except for you know you don't touch it.
• 10:19
  SPEAKER_02: Well, that's fine.
• 10:20
  SPEAKER_02: But I can explain to you, hey, this is a minor issue.
• 10:24
  SPEAKER_02: It's going to take someone two or three hours to come in and fix it who's a professional.
• 10:28
  SPEAKER_02: And so instead of scaring the buyer, like I mentioned before, I like to educate them.
• 10:33
  SPEAKER_02: I don't want to intimidate them.
• 10:34
  SPEAKER_02: And so I say, hey, listen, you got a few outlets that aren't working, or you got something that's a little bit of a danger here.
• 10:40
  SPEAKER_02: That might scare them, but for a professional electrician, this is every day of his life.
• 10:44
  SPEAKER_02: This is what he does.
• 10:46
  SPEAKER_02: So let's just get that person connected with you and they can take care of it, no problem.
• 10:52
  SPEAKER_02: And I think that helps the buyer, the investor, and the real estate agent because sometimes they they are afraid, right?
• 10:58
  SPEAKER_02: They think, oh no, this inspector's gonna come in and he's going to kind of nitpick my house and make it look as were as bad as he can.
• 11:07
  SPEAKER_02: And that's not what I want to do.
• 11:08
  SPEAKER_02: I hope to never find anything wrong with the house.
• 11:11
  SPEAKER_02: But if I do, I like to point it out, make them aware of it, and say, hey, how are we gonna fix that?
• 11:17
  SPEAKER_02: And that's what really the inspector's job is, is to know what's a big problem versus what's uh average maintenance task.
• 11:27
  SPEAKER_01: Okay.
• 11:29
  SPEAKER_01: Now, Tyler, what would you say is the biggest?
• 11:31
  SPEAKER_01: You know, we're gonna really get into some of the nitty-gritty hard-eating questions here because we do have a pretty big audience here that's uh, you know, entrepreneurs that listen to us every week.
• 11:39
  SPEAKER_01: So uh Tyler, I want you to be as candid as you can.
• 11:42
  SPEAKER_01: What is the biggest challenge your business, your particular business, is facing right now?
• 11:46
  SPEAKER_01: No business is perfect.
• 11:48
  SPEAKER_02: As an inspector, I think the the biggest challenge is you have a loyalty to your customer, right?
• 11:57
  SPEAKER_02: So I work for the buyer in whatever situation that is, a multi-unit building, a commercial building, or a home.
• 12:04
  SPEAKER_02: And I want to look out for them at the highest level.
• 12:09
  SPEAKER_02: And unfortunately, some in the real estate business just want to sell real estate.
• 12:17
  SPEAKER_02: And so it's a balance of I will never, I will always be honest with my customer.
• 12:24
  SPEAKER_02: I will always tell them the things I find.
• 12:28
  SPEAKER_02: But there's a balance of finding real estate agents or bankers that are okay with that because not all of them, sadly, in this world are looking to be the most honest or looking out for customer first, right?
• 12:43
  SPEAKER_02: They're looking out for their business first.
• 12:45
  SPEAKER_02: And so I think a challenge to growing a home inspection business is you have to weed that out.
• 12:51
  SPEAKER_02: You have to be a person of integrity, and that might upset some people, but those aren't the people you really want to work with anyway.
• 12:58
  SPEAKER_02: And so it might take some time to weed through that to build a reputation that you are trustworthy.
• 13:05
  SPEAKER_02: And the other thing is, home buyers don't buy a house every day, right?
• 13:11
  SPEAKER_02: So you might buy a house and not buy another one for ever, or it might be 10 years.
• 13:16
  SPEAKER_02: So if you like me, that's great, but you may not buy a house again for 10 years.
• 13:21
  SPEAKER_02: So that's a bit of a challenge.
• 13:22
  SPEAKER_02: And then inside Appalachia, as you guys know, is a definitely not booming market.
• 13:28
  SPEAKER_02: So we don't live in a big metropolitan city where there are just influxes of people in and out.
• 13:33
  SPEAKER_02: In our area, home ownership is really high.
• 13:36
  SPEAKER_02: And family plot, kind of like three or four houses, you know, up a hill or holler there, tends to be common.
• 13:44
  SPEAKER_02: So what we get is not a lot of home movement like you would in a in a big metropolitan city.
• 13:50
  SPEAKER_02: So that that's a bit of a challenge.
• 13:53
  SPEAKER_01: Yeah, no, that's that's definitely true.
• 13:55
  SPEAKER_01: When we first moved to the area here, we we had me personally, I had a huge issue finding a house.
• 14:00
  SPEAKER_01: I'm like, man, people don't want to sell their houses here.
• 14:02
  SPEAKER_01: People move in and they stay for a long time, like you said.
• 14:05
  SPEAKER_01: So that's very true.
• 14:07
  SPEAKER_01: Now, Tyler, what do you believe is preventing your business right now from reaching its next level?
• 14:15
  SPEAKER_02: Well, you know, to be honest, it's people connections, and some of that's within my control.
• 14:24
  SPEAKER_02: And then some of it is how do you find those people?
• 14:26
  SPEAKER_02: How do you find uh people who are looking to invest?
• 14:30
  SPEAKER_02: And so you have to get creative.
• 14:31
  SPEAKER_02: It's a challenge sometimes to find people who are buying.
• 14:34
  SPEAKER_02: Uh sometimes the housing market goes with the seasons, you know, around the holidays, people aren't really closing on a lot of personal homes.
• 14:44
  SPEAKER_02: So what do you look for?
• 14:45
  SPEAKER_02: Well, you look for commercial because at the end of the year, people have money they need to spend for their tax reasons.
• 14:51
  SPEAKER_02: So I look more to commercial.
• 14:53
  SPEAKER_02: And then you go, you know, it seems like the housing market in April, May, June is big because people are wanting to sell and move during the summer.
• 15:02
  SPEAKER_02: And so there's a challenge to every business.
• 15:05
  SPEAKER_02: And so the I think the thing to that that holds me back some is just the search for people that are looking for the services needed, right?
• 15:18
  SPEAKER_02: They're looking for an inspection because it's not always gonna be a great housing market, or it's not always uh the time.
• 15:26
  SPEAKER_02: And so what's difficult with home inspecting is I will do three or four in one week, and then the next week I have one or sometimes zero.
• 15:35
  SPEAKER_02: So sometimes it's kind of boom or bust, and that's a challenge.
• 15:38
  SPEAKER_02: It can be frustrating at times.
• 15:40
  SPEAKER_02: And I think what what stops it from going to the next level is getting your name out there can be difficult.
• 15:49
  SPEAKER_02: Like I said, sometimes if you give a true report and it it kind of kills a house cell, that can hurt your reputation.
• 15:57
  SPEAKER_02: Not reputation, but it can it can keep the real estate agent from calling you back.
• 16:02
  SPEAKER_02: They don't like a really thorough inspector, sadly.
• 16:04
  SPEAKER_02: And so the homeowner that they want that, but agents always don't, so they'll kind of steer that.
• 16:10
  SPEAKER_02: I think what what will help get to the next level is things like getting out here and getting to know people, things like this podcast, things like a business networking group.
• 16:20
  SPEAKER_02: You know, you think you can't grow, but then you meet the one right person and you kind of build a power team of, hey, you know, I'm I'm an investor and I buy 10 properties a year.
• 16:31
  SPEAKER_02: Would you be my inspector?
• 16:33
  SPEAKER_02: Or would you give me a to-do list basically for all these properties?
• 16:36
  SPEAKER_02: And so that kind of stuff is how you overcome that.
• 16:39
  SPEAKER_02: You have to be creative, you have to think outside the box.
• 16:42
  SPEAKER_02: And that makes it difficult at times, but also you're always one introduction from meeting that right person.
• 16:51
  SPEAKER_01: I love that.
• 16:51
  SPEAKER_01: Thank you for that thorough answer there.
• 16:54
  SPEAKER_01: So, what are the, you know, what would you say are the issues you most often find that buyers never notice during a showing?
• 17:02
  SPEAKER_02: The biggest ones are usually minor.
• 17:05
  SPEAKER_02: I mean, the most often occurring ones are minor.
• 17:09
  SPEAKER_02: The biggest deal killer is usually a foundation issue, right?
• 17:13
  SPEAKER_02: Water coming through the basement walls or uh movement of the home that's not just a subtle thing, but a pretty big one.
• 17:21
  SPEAKER_02: In this area, of course, it's full of mountains and hills and water runs downhill.
• 17:26
  SPEAKER_02: So if it if it's maybe been neglected maintenance or built not quite to the best standard, or sometimes out of control of the contractor that built it years ago, the hills moved or slide, that's gonna be the deal killer.
• 17:40
  SPEAKER_02: That I don't find that often.
• 17:42
  SPEAKER_02: Honestly, I probably find one or maybe two of those a year that are just where in my mind, now they can do what they want with the information, but in my mind, I I wouldn't tell necessarily some of this, but I would run away from that house, right?
• 18:00
  SPEAKER_02: Typically, what we find 99% of the time, it's gonna be a GFCI outlet that's not working properly.
• 18:08
  SPEAKER_02: It's there, but it doesn't work anymore.
• 18:10
  SPEAKER_02: Or it's not there.
• 18:11
  SPEAKER_02: It's an older home, and maybe they just didn't put them in, or it wasn't the code of the time.
• 18:16
  SPEAKER_02: And so it's some safety stuff.
• 18:17
  SPEAKER_02: And that's really where I look harder.
• 18:19
  SPEAKER_02: I think I don't really pay too much attention if there's a snail hole in a wall, right?
• 18:25
  SPEAKER_02: That's kind of a cosmetic issue.
• 18:27
  SPEAKER_02: What I'm really combing through is safety things.
• 18:32
  SPEAKER_02: Is your kid gonna get hurt?
• 18:34
  SPEAKER_02: Are you gonna get hurt?
• 18:35
  SPEAKER_02: Or I look for things like this: is this gonna cost you$10,000 next year because the heat and air is so old or it's been band-aided so many times?
• 18:43
  SPEAKER_02: So, what I typically come across 99% of the time, older roofs.
• 18:47
  SPEAKER_02: I find a roof issue and I go, ah, this roof's pretty old.
• 18:50
  SPEAKER_02: But that tends to be something the homeowner knows.
• 18:53
  SPEAKER_02: What they don't usually know is electrical.
• 18:55
  SPEAKER_02: They may who test their GFCIs?
• 18:59
  SPEAKER_02: I don't.
• 18:59
  SPEAKER_02: And I I actually don't I have an electrical license and a contracting license, and I'm a home inspector.
• 19:05
  SPEAKER_02: And you know, I never go over to mine and test them.
• 19:07
  SPEAKER_02: They go bad.
• 19:09
  SPEAKER_02: They for some reason they just stop working.
• 19:11
  SPEAKER_02: And so that's probably the most common thing.
• 19:13
  SPEAKER_02: Things like handrails.
• 19:14
  SPEAKER_02: They'll have a set of basement stairs with no handrail.
• 19:17
  SPEAKER_02: Well, they're fine because they're 20 or 25.
• 19:20
  SPEAKER_02: But if, you know, someone a little bit older moves in that house or a kid, they need to have some safety, maybe a handrail or some kind of a door for safety.
• 19:30
  SPEAKER_02: And so it's typically small safety items like that.
• 19:32
  SPEAKER_02: And they add up to a couple days worth of work, but they're not usually uh what I say is a deal killer, right?
• 19:39
  SPEAKER_02: And that's 99% of the time, it's what we're getting.
• 19:42
  SPEAKER_01: Yeah, so just deal killers, just done.
• 19:45
  SPEAKER_01: That's it.
• 19:45
  SPEAKER_01: You can't buy the house.
• 19:47
  SPEAKER_02: Well, you you can buy whatever, but you're gonna get a whole lot better price.
• 19:51
  SPEAKER_01: So yeah, yeah, gotcha, gotcha.
• 19:53
  SPEAKER_01: That's kind of like a negotiation tactic, right?
• 19:55
  SPEAKER_01: You can not go back to the buyer or the seller and say, hey, this is going on, let me get 10k off or whatever it is.
• 20:02
  SPEAKER_02: Yeah, and so I will tell you that's a big part of number one, why you should get a home inspection.
• 20:08
  SPEAKER_02: It's it's to keep you from accidentally finding a pitfall.
• 20:13
  SPEAKER_02: So let's say you're gonna buy a house, I inspect it, I say, hey, these roofs, the roof really needs replaced.
• 20:19
  SPEAKER_02: Well, somebody's gonna pay for that, right?
• 20:21
  SPEAKER_02: So if they're asking, let's just say 200,000 for the house, well, are we gonna take 15, 20 grand off the price, or is the seller willing to replace the roof and still sell it at that full price?
• 20:33
  SPEAKER_02: Because the seller wants to get market value.
• 20:38
  SPEAKER_02: Okay, that's what every seller wants.
• 20:39
  SPEAKER_02: And every buyer wants to get a good deal.
• 20:42
  SPEAKER_02: Well, a good deal isn't always a lower price.
• 20:45
  SPEAKER_02: Sometimes a good deal is having a home that you can move into that's maintenance-free because a buyer was willing to invest in that home to sell you a properly functioning home.
• 20:56
  SPEAKER_02: And so a big part of what I say is hey, all I'm doing is creating a to-do list.
• 21:00
  SPEAKER_02: I'm giving you a to-do list for this house.
• 21:03
  SPEAKER_02: Now, you and the buyer and the seller, you guys need to work out who's gonna do the items on that to-do list and who's gonna pay for them.
• 21:10
  SPEAKER_02: And that's essentially what a home inspection is.
• 21:17
  SPEAKER_01: Now, what would you say is something that people assume is easy about running, you know, your type of business that is actually very difficult.
• 21:27
  SPEAKER_02: Well, I'd say we're all in the customer service business, no matter what business you have, right?
• 21:31
  SPEAKER_02: You want to make customers happy.
• 21:33
  SPEAKER_02: And so my customer is the buyer.
• 21:38
  SPEAKER_02: But I have a relationship with multiple people and they all have different goals.
• 21:41
  SPEAKER_02: The buyer has the goal of buying a house that has few problems and isn't going to surprise them later with a giant bill.
• 21:50
  SPEAKER_02: The seller also knows my business name, though they didn't hire me.
• 21:55
  SPEAKER_02: They can get a little defensive at times when I say, hey, listen, this house has a bad problem with this or that.
• 22:02
  SPEAKER_02: And they say, Well, I did that myself, or they say, I just put that on there.
• 22:06
  SPEAKER_02: Well, let's look back.
• 22:08
  SPEAKER_02: How long ago was it?
• 22:09
  SPEAKER_02: 15 years ago.
• 22:09
  SPEAKER_02: It wasn't just yesterday.
• 22:11
  SPEAKER_02: So I'm kind of juggling two or three different customers, even though I only really have uh one customer that's paying me and I'm loyal to.
• 22:21
  SPEAKER_02: I have to be make everyone happy and be fair at the same time.
• 22:24
  SPEAKER_02: So that's probably the biggest challenge.
• 22:27
  SPEAKER_02: As running that business is being in customer service helped for sure previous to this, because you're essentially in the customer retention business of making everyone happy, everyone feel like they got what they wanted, and that it was fair.
• 22:42
  SPEAKER_01: Now, Tyler, how many about how many hours a week are you working in and out of the business right now?
• 22:48
  SPEAKER_02: Well, actual inspections, let's say, I don't know, 15 to 20 on the actual at the house, but then there's always a few hours or an hour or two, let's say, of paperwork, computer work, really, of the inspection, finishing it, annotating, like putting notes in, putting adding some pictures and explanations.
• 23:08
  SPEAKER_02: So that takes a little bit of time.
• 23:10
  SPEAKER_02: But then I also probably spend another, I don't know, let's say eight hours a week of just kind of hitting the pavement, so to speak, going to a BI chapter meeting.
• 23:22
  SPEAKER_02: I've driven around and gone into banks to lenders and handed out my card and said, hey, listen, I know you're a lender.
• 23:28
  SPEAKER_02: If if you have a buyer that's looking for a home inspector, send them my way or, you know, put me on the list because they obviously are not going to steer you to a home inspector because you know you don't want some kind of collusion there.
• 23:40
  SPEAKER_02: But I've done that.
• 23:41
  SPEAKER_02: I've gone to uh reality offices and explained, hey, I like to help out your customers.
• 23:46
  SPEAKER_02: I know agents and inspectors don't always get along, but I'm not trying to intimidate your customer or be dramatic.
• 23:52
  SPEAKER_02: I want to educate them and help them to understand that any house is going to need a repair at some point.
• 23:58
  SPEAKER_02: So, how do we go about buying one and being happy with what you're getting?
• 24:03
  SPEAKER_02: And so I think, yeah, that's the I probably spend another eight hours a week doing that, just trying to go out there and and kind of drum up business.
• 24:13
  SPEAKER_01: Okay.
• 24:13
  SPEAKER_02: So total, you're thinking maybe 50, 60 hours a week or on the on the inspection business, to be honest, probably I probably spend 25, 30, probably 30 on it.
• 24:25
  SPEAKER_02: I do have rental property as well, and I have a contractor's license.
• 24:30
  SPEAKER_02: So I don't uh run a full contracting business.
• 24:33
  SPEAKER_02: I don't have contracting employees, but I do jobs like right now.
• 24:38
  SPEAKER_02: I know, I personally know somebody who bought a condo and they want it completely remodeled, kitchen, bath, all that.
• 24:44
  SPEAKER_02: So I'm doing that right now.
• 24:46
  SPEAKER_02: And I'll bring in some people.
• 24:47
  SPEAKER_02: I brought a kitchen cabinet guy over, that kind of stuff.
• 24:50
  SPEAKER_02: So, you know, the inspection business is my main priority full-time business, but I do at times it ebbs and flows.
• 24:58
  SPEAKER_02: So sometimes I do that and it is 50, 60 hours.
• 25:01
  SPEAKER_02: And then next week it'll be 25 because it's just a slow week and I didn't book a lot of inspections.
• 25:06
  SPEAKER_02: And then the next week it'll be another 40, 50 hour week with it.
• 25:09
  SPEAKER_02: So with inspection business, it kind of ebbs and flows.
• 25:13
  SPEAKER_02: So it's hard.
• 25:14
  SPEAKER_02: And I, you know, I've been in doing it about this is my fourth year with this business in particular.
• 25:20
  SPEAKER_02: And so I'm still gaining traction.
• 25:23
  SPEAKER_02: And with that, I still keep basically something when times are slow, let's say during the holidays for that kind of month in December, where everyone's focused on banks are closed and kids are out of school.
• 25:38
  SPEAKER_02: People are like, well, we'll deal with that at the beginning of the year.
• 25:41
  SPEAKER_02: We'll get our house sorted.
• 25:42
  SPEAKER_02: So when those times are slow, I do some contracting work.
• 25:46
  SPEAKER_02: And so at times I do work 40, 50 hours a week in the inspection business.
• 25:49
  SPEAKER_02: And then the next week, like I said, it'll be 30 hours, 20 hours.
• 25:54
  SPEAKER_02: So all right.
• 25:56
  SPEAKER_01: So, Tyler, what would you say is your greatest strength as a business owner right now?
• 26:02
  SPEAKER_02: Greatest strength.
• 26:04
  SPEAKER_02: I will I'm big on on helping the customer, whether that's going above and beyond.
• 26:12
  SPEAKER_02: Uh, my wife honestly gets on me sometimes because I will almost over help.
• 26:17
  SPEAKER_02: You know, I'm honestly only obligated to do whatever, X, Y, Z, what we agreed upon.
• 26:24
  SPEAKER_02: And I will call them back.
• 26:25
  SPEAKER_02: I will go above and beyond.
• 26:26
  SPEAKER_02: I will, I've driven back over and showed them things.
• 26:30
  SPEAKER_02: Hey, let me explain this.
• 26:31
  SPEAKER_02: Let me just come over.
• 26:32
  SPEAKER_02: I'll show it to you.
• 26:33
  SPEAKER_02: I'll show you what I'm saying.
• 26:35
  SPEAKER_02: And so, do I have to do that?
• 26:38
  SPEAKER_02: I feel like I do.
• 26:40
  SPEAKER_02: You know, am I am I legally bound to do it?
• 26:42
  SPEAKER_02: Probably not.
• 26:44
  SPEAKER_02: But I think my kind of commitment to genuinely helping someone, it's not just about dollars and cents for me.
• 26:53
  SPEAKER_02: I mean, that's why we're in business, right?
• 26:54
  SPEAKER_02: To make money.
• 26:55
  SPEAKER_02: But I want you to feel good about the services I provided, more so than just for business or money reputation.
• 27:03
  SPEAKER_02: But I want you to genuinely feel like, hey, that's a good guy.
• 27:07
  SPEAKER_02: He really looked out for me.
• 27:08
  SPEAKER_02: And I think that's a strength, is kind of I want to be a person of integrity who you feel like was honest and up front with you and did the best job they could.
• 27:18
  unknown: Love it.
• 27:19
  SPEAKER_01: Love it.
• 27:20
  SPEAKER_01: Now, you know, and you gotta be gotta really be candid and honest on this one if you can, but you know, what is one leadership or business skill you know you still need to improve?
• 27:35
  SPEAKER_02: Hold on, sorry.
• 27:37
  SPEAKER_02: Sorry about that.
• 27:39
  SPEAKER_02: I would say some of organizing stuff as far as not the inspections, they're fine, but I I genuinely don't love office work and those types of things.
• 27:59
  SPEAKER_02: And so I think I avoid, you know, doing all my pay, like keeping all my files straight and all that.
• 28:05
  SPEAKER_02: That's something that's tough for me.
• 28:07
  SPEAKER_02: But what would affect my customer that I could work on, I I think sometimes being being confident in the ability that I have is is funny.
• 28:19
  SPEAKER_02: I know it's a funny thing to say, but what I mean by that is you ever second guess yourself, like, oh man, I don't know if I'm doing a good job, or I don't know if if if I should call that person.
• 28:29
  SPEAKER_02: I don't want to bother them, that real estate agent or that banker.
• 28:31
  SPEAKER_02: So I think sometimes that's a hindrance.
• 28:33
  SPEAKER_02: I think I could work on that, you know, thinking, hey, you know what?
• 28:37
  SPEAKER_02: They need me to, instead of thinking, well, I'm bothering them as an inspector, I'm bothering them looking for business.
• 28:44
  SPEAKER_02: And I think B and I has helped with that, knowing that, you know, people want to be able to have a person to call a guy.
• 28:52
  SPEAKER_02: We always say, like, oh, they want to have that person, right?
• 28:54
  SPEAKER_02: Like, I got a I got an HVAC guy, I got an inspector guy, I got a plumber guy.
• 29:00
  SPEAKER_02: And so I think sometimes having the confidence to realize, like, hey, I can be that guy is tough for me personally.
• 29:07
  SPEAKER_02: Or yeah, that can be a challenge in business, right?
• 29:14
  SPEAKER_02: To understand that, hey, you're the person everyone's looking to in this situation.
• 29:18
  SPEAKER_02: And so I think that's something that can be worked on.
• 29:21
  SPEAKER_01: Now, Tyler, how much of your business comes through real estate relationships versus direct consumer service?
• 29:29
  SPEAKER_02: I I would say let's say 90, 95% of it.
• 29:32
  SPEAKER_02: And it's not just like agents real estate relationship, is what I mean.
• 29:38
  SPEAKER_02: I'm I'm talking about, I talk about real estate because I like it.
• 29:43
  SPEAKER_02: So people know me.
• 29:44
  SPEAKER_02: I I've I started out years ago uh accidentally buying a house and flipping it.
• 29:50
  SPEAKER_02: And then I kind of did two or three more after that.
• 29:52
  SPEAKER_02: And I'm a good flipper.
• 29:54
  SPEAKER_02: I'm not one of these, you know, they don't always have the best reputation.
• 29:58
  SPEAKER_02: And then I have some rentals.
• 29:59
  SPEAKER_02: So, you know, honestly, uh some of the rentals I have, some of the people who've moved out, and I'd be like, hey, you know, I do home inspections too.
• 30:06
  SPEAKER_02: Look, if you're looking for a house, here's a few agents I recommend that I trust.
• 30:11
  SPEAKER_02: And then if you need an inspection, you know, give me a call.
• 30:14
  SPEAKER_02: Those kind of relationships, or my B and I relationships, I don't even, you know, you kind of forget you're there for business, to be honest, in these groups, and it just becomes your friends.
• 30:23
  SPEAKER_02: Or people that have known me from other things go, oh yeah, he's a home inspector.
• 30:28
  SPEAKER_02: He he also has a bunch of houses, you know, he does houses and he does this.
• 30:32
  SPEAKER_02: And so a lot of it is still the old word of mouth.
• 30:36
  SPEAKER_02: And so you can buy all the ads you want, but how many of us drive by a billboard, look at it, and then never do anything with it?
• 30:43
  SPEAKER_02: Probably most of us.
• 30:45
  SPEAKER_02: And so when someone says, Hey, I know a guy or I know a girl that does this and they're really good at it, that's probably my biggest, the best referral, right?
• 30:56
  SPEAKER_02: That's a warm referral that's someone who is vouching for you.
• 31:00
  SPEAKER_02: And so that's where I think customer service comes in.
• 31:03
  SPEAKER_02: And I think that helping people out comes in and does build your business.
• 31:07
  SPEAKER_02: There's a saying in the RBNI chapter and all of them, it's called givers gain.
• 31:11
  SPEAKER_02: And you have to really believe that, not just doing it out of like some kind of a selfish thing.
• 31:17
  SPEAKER_02: But you generally, if you help people out, all of a sudden you'll start seeing people recommend you.
• 31:22
  SPEAKER_02: And so I think the biggest way for me to get customers is the relationship I have with people, not just some ad or a card or whatever it is, but truly the community getting to know realtors, getting to know bankers, getting to know people, and then those people look for houses and and they can call someone that they trust.
• 31:42
  unknown: Okay.
• 31:43
  SPEAKER_01: Now, if the let's say, and it's obviously hypothetical, but let's say if your business like suddenly doubled overnight, like right, you you came in in the morning and you had double the inspections ready to go for that day.
• 31:55
  SPEAKER_01: What is the very first thing that would break and you would need to be fixed?
• 31:58
  SPEAKER_02: Oh, good question.
• 32:01
  SPEAKER_02: Who the very first thing that would break and need fixed?
• 32:08
  SPEAKER_02: Probably my other stuff.
• 32:10
  SPEAKER_02: I I would put it all in the back.
• 32:12
  SPEAKER_02: I have rentals and I know I'm thinking like, oh man, if I had to work five days a week doing or six days every day doing two or three inspections, you know, two a day, let's say, for five days a week, it would be hard to also balance the other things.
• 32:26
  SPEAKER_02: So I would probably neglect my probably my own yard and my you know, my poor tenants, but I could I could sub those things out, right?
• 32:37
  SPEAKER_02: I could I could get someone to do those.
• 32:39
  SPEAKER_02: That that's what would break.
• 32:40
  SPEAKER_02: Because I uh I get a lot of phone calls, you know.
• 32:42
  SPEAKER_02: It's like not only do I do inspections, but then I get this phone call or I do uh you know, you're in the customer service business with rental properties as well, and I don't have that many.
• 32:52
  SPEAKER_02: I have about a dozen, but that is can be time consuming because when something gets wrong, they need you now.
• 32:58
  SPEAKER_02: And so that that would be tough to manage all that.
• 33:00
  SPEAKER_02: I'd probably just push it off on somebody else or spend more money uh paying someone instead of doing it myself.
• 33:05
  SPEAKER_02: But yeah, that that would be probably the first thing to break.
• 33:09
  unknown: Okay.
• 33:10
  SPEAKER_02: Is the is the perfect the balance, the work-life balance and trying to keep it all organized.
• 33:15
  SPEAKER_02: That that would probably be the first thing to break down.
• 33:18
  SPEAKER_01: Yeah, I gotcha, gotcha.
• 33:20
  SPEAKER_01: But you definitely would be able to handle the additional work though.
• 33:23
  SPEAKER_02: Oh, I'll take it.
• 33:24
  SPEAKER_02: Well, if you guys are gonna go ahead and call me and double up my work, let's do it.
• 33:27
  SPEAKER_02: I'll figure out how to do it.
• 33:29
  SPEAKER_02: I'll I'll get rid of stuff, whatever I have to do.
• 33:31
  SPEAKER_02: So, and that might be the problem why it would be a challenge.
• 33:34
  SPEAKER_02: I will do whatever it takes, and that could probably not be good.
• 33:39
  SPEAKER_01: All right, perfect.
• 33:40
  SPEAKER_01: All right, Tyler.
• 33:41
  SPEAKER_01: So we're gonna head into uh what's called this or that.
• 33:43
  SPEAKER_01: So I'm gonna give you this or that.
• 33:45
  SPEAKER_01: I'm gonna give you two things.
• 33:46
  SPEAKER_01: I want you to choose one of them, and then I want you to give me the why and why you chose a kind of a small paragraph on why you chose that.
• 33:51
  SPEAKER_02: All right.
• 33:53
  SPEAKER_01: All right.
• 33:53
  SPEAKER_01: So this kind of shows you a little bit of your personality.
• 33:56
  SPEAKER_01: A lot of these things are more personal stuff.
• 33:58
  SPEAKER_01: I do have some business stuff thrown into to kind of get some business stuff in.
• 34:01
  SPEAKER_01: This is more showing kind of who you are as a person a little bit.
• 34:04
  SPEAKER_02: I'm not scared, but all right.
• 34:07
  SPEAKER_01: Coffee or energy drink?
• 34:09
  SPEAKER_02: Coffee.
• 34:11
  SPEAKER_02: Coffee.
• 34:12
  SPEAKER_02: I'm drinking coffee right now.
• 34:13
  SPEAKER_02: It's just, I don't know.
• 34:14
  SPEAKER_02: I enjoy coffee.
• 34:16
  SPEAKER_02: It's it can be different, right?
• 34:18
  SPEAKER_02: There's different flavors, different styles.
• 34:19
  SPEAKER_02: Energy drink, it's okay.
• 34:22
  SPEAKER_02: I don't, I don't know.
• 34:23
  SPEAKER_02: It's a lot of artificial stuff in there, too.
• 34:27
  unknown: True, true.
• 34:28
  SPEAKER_01: Beach or mountains?
• 34:30
  SPEAKER_02: Mountains, man.
• 34:31
  SPEAKER_02: I'm an Appalachia guy.
• 34:32
  SPEAKER_02: I was born and raised in West Virginia.
• 34:34
  SPEAKER_02: I I do like the beach, but I swear it's trying to kill you, right?
• 34:38
  SPEAKER_02: The sun's trying to kill you, the sand gets everywhere, the ocean tries to drown you.
• 34:42
  SPEAKER_02: You go to a nice mountain lake, it's smooth and flat.
• 34:45
  SPEAKER_02: There's no sharks in there.
• 34:47
  SPEAKER_02: I mean, it's it's mountain, right?
• 34:49
  SPEAKER_02: Mountain lake, it's the best.
• 34:51
  SPEAKER_01: Sunrise or sunset?
• 34:53
  SPEAKER_02: Oh, probably sunset.
• 34:56
  SPEAKER_02: I will get up early.
• 34:57
  SPEAKER_02: I do get up early.
• 34:59
  SPEAKER_02: Not my favorite.
• 34:59
  SPEAKER_02: I'd rather hang out in the get home, let's say from work, have a beer, watch the sunset.
• 35:05
  SPEAKER_02: Yeah, let's go to sunset.
• 35:07
  SPEAKER_01: That's what I'm talking about.
• 35:09
  SPEAKER_01: That's me too.
• 35:10
  SPEAKER_01: Dogs are cats.
• 35:12
  SPEAKER_02: Oh, dogs.
• 35:13
  SPEAKER_02: I've never even owned a cat.
• 35:15
  SPEAKER_01: I'm out.
• 35:17
  SPEAKER_02: Old dog guy.
• 35:19
  SPEAKER_02: Yeah, yeah.
• 35:19
  SPEAKER_02: I can train a cat.
• 35:21
  SPEAKER_02: Yeah, I even cat's a wild card, man.
• 35:24
  SPEAKER_02: They have their place.
• 35:25
  SPEAKER_02: I think they're here's my thought on that.
• 35:28
  SPEAKER_02: I think cats aren't really your pet.
• 35:29
  SPEAKER_02: They're just in captivity.
• 35:31
  SPEAKER_02: If they could leave you, they probably would.
• 35:34
  SPEAKER_02: Anything you could throw outside and can survive on its own, it's not really your pet, is it?
• 35:40
  SPEAKER_01: Yeah.
• 35:41
  SPEAKER_01: That's that's true.
• 35:42
  SPEAKER_01: Because cats are very and cats are for people who like, you know, they're like independent.
• 35:45
  SPEAKER_01: I just like to have them every once in a while, but they're if they do their own thing.
• 35:48
  SPEAKER_01: Dogs are more like kids, they're kind of like toddlers.
• 35:51
  SPEAKER_01: Yeah, yeah.
• 35:51
  SPEAKER_01: They need a lot more, you know.
• 35:53
  SPEAKER_02: They're just kind of like a root mate that you're they live with you.
• 35:56
  SPEAKER_02: They're like, yeah, I if you would leave, I'd be better off.
• 36:02
  SPEAKER_01: Sweet or salty?
• 36:04
  SPEAKER_02: Oh man.
• 36:05
  SPEAKER_02: Oh, salty.
• 36:06
  SPEAKER_02: Yeah, I'd rather eat a whole pizza than a thing of ice cream for sure.
• 36:11
  SPEAKER_01: Okay, okay.
• 36:12
  SPEAKER_01: Road trip or flying?
• 36:15
  SPEAKER_02: Oof.
• 36:16
  SPEAKER_02: Man, that's a tough one.
• 36:18
  SPEAKER_02: Depends.
• 36:19
  SPEAKER_02: I guess flying is the best because it's easy, right?
• 36:23
  SPEAKER_02: Especially if you go east coast, let's say I'm going to Florida on vacation.
• 36:26
  SPEAKER_02: Man, hopping a flight is so much easier than driving that boring drive.
• 36:30
  SPEAKER_02: But there is something adventurous and fun in a road trip, let's say, out west.
• 36:37
  SPEAKER_02: So I'd say I at this point, I've flown a ton.
• 36:42
  SPEAKER_02: I'm I'm about tired of it.
• 36:43
  SPEAKER_02: I actually just got back from China, so I just took an incredible amount of flights.
• 36:48
  SPEAKER_02: So let's go road trip.
• 36:49
  SPEAKER_02: I think a road trip is fun.
• 36:50
  SPEAKER_02: You can stop, have a have a drink here or there, sightsee, listen to good music.
• 36:55
  SPEAKER_02: So road trip.
• 36:57
  unknown: Yeah, yeah.
• 36:58
  SPEAKER_01: And you're totally right about that East Coast thing.
• 37:00
  SPEAKER_01: I mean, you can get to, I mean, we can get to all the way to Florida in like what, an hour, hour and a half?
• 37:03
  SPEAKER_01: It's like an hour and a half, two hours flight versus road trip, which you know, driving out to Florida takes what, 12 hours, 14, 15 hours?
• 37:10
  SPEAKER_02: Yeah, depending on where you are.
• 37:11
  SPEAKER_02: Yeah, it's it's a long ride.
• 37:13
  unknown: Yeah.
• 37:14
  SPEAKER_02: Boring ride to it.
• 37:16
  SPEAKER_02: It's actually probably cheaper to fly to Florida.
• 37:18
  SPEAKER_01: Yep.
• 37:19
  SPEAKER_01: Yep.
• 37:19
  SPEAKER_01: Much cheaper, actually.
• 37:21
  SPEAKER_01: Book or podcast.
• 37:24
  SPEAKER_02: Podcast.
• 37:25
  SPEAKER_02: Podcast.
• 37:26
  SPEAKER_02: Because you know, if you're working and you're doing stuff, you got your earphones in now or headphones in now.
• 37:30
  SPEAKER_02: It's so easy to listen to a couple podcasts.
• 37:33
  SPEAKER_02: You get a lot out of it.
• 37:35
  SPEAKER_02: A book, it's hard to find, buy out the time, just sit down and no one make noise for like an hour.
• 37:39
  SPEAKER_02: That's a tough, tough ask in modern day life.
• 37:44
  unknown: All right.
• 37:45
  SPEAKER_01: So some of the more business owner-oriented this or that.
• 37:48
  SPEAKER_01: Phone call or text for your business?
• 37:51
  SPEAKER_02: Whatever, whatever's easier for you.
• 37:53
  SPEAKER_02: Text sometimes works better because you know you're giving me a list of information: your name, your phone number, your agent's name, the house address.
• 38:02
  SPEAKER_02: So a text is nice.
• 38:03
  SPEAKER_02: Sometimes uh people call me, I'm driving, I say, is it okay?
• 38:06
  SPEAKER_02: Could you send me a text with all that information in it?
• 38:09
  SPEAKER_02: And a lot of times they prefer it.
• 38:11
  SPEAKER_02: So I initially I like a phone call so we can kind of talk, but a text with information, I think, is probably more effective.
• 38:20
  SPEAKER_01: Planner or go with the flow?
• 38:23
  SPEAKER_02: Go with the flow.
• 38:24
  SPEAKER_02: My my wife's a planner, so I let her do all that planning.
• 38:27
  SPEAKER_02: Like anytime we take a trip, she does, she has an itinerary.
• 38:31
  SPEAKER_02: Okay, not as far as like what we're doing, but where we're going.
• 38:35
  SPEAKER_02: And that's great because I hate doing that stuff.
• 38:37
  SPEAKER_02: So definitely go with the flow.
• 38:39
  SPEAKER_01: Networking or social media?
• 38:41
  SPEAKER_02: Oh, networking.
• 38:43
  SPEAKER_02: I'd rather talk to a person.
• 38:44
  SPEAKER_02: I'm that age.
• 38:45
  SPEAKER_02: I'm 41, so I'm kind of on that edge, right?
• 38:48
  SPEAKER_02: Kind of had both.
• 38:49
  SPEAKER_02: And I'd rather see people talk to people.
• 38:52
  SPEAKER_02: I'm a people person, I guess, over social media.
• 38:56
  SPEAKER_02: Social media, you don't know who's real and who's not.
• 38:58
  SPEAKER_02: And I think a lot of people, eh, it's a lot of disingenuous stuff on there, right?
• 39:04
  SPEAKER_02: I'd rather see someone in person and get to know them.
• 39:08
  SPEAKER_01: Early bird or night owl.
• 39:10
  SPEAKER_02: Oh.
• 39:12
  unknown: Yeah, that's a good one.
• 39:13
  SPEAKER_02: How about neither?
• 39:14
  SPEAKER_02: Neither.
• 39:15
  SPEAKER_02: I don't know.
• 39:16
  SPEAKER_02: Yeah, I don't know.
• 39:17
  SPEAKER_02: I guess if I if I have to work, it's usually whatever work dictates.
• 39:23
  SPEAKER_02: But naturally, I'd probably stay up later and be a little a night owl.
• 39:29
  unknown: Yeah, yeah.
• 39:30
  SPEAKER_01: I I definitely a night owl.
• 39:32
  SPEAKER_01: Once the sun goes down, like you talked about sunset earlier.
• 39:34
  SPEAKER_01: Once that sun goes down, I get like a I get like a sick and wind for a little bit.
• 39:38
  SPEAKER_02: Yeah, I'll stay up late watching, especially football season, let's say.
• 39:41
  SPEAKER_02: I'll stay up late watching.
• 39:43
  SPEAKER_01: Oh, yeah.
• 39:43
  SPEAKER_02: You know, then we're gonna be early at night, and yeah, I'm full of that.
• 39:47
  SPEAKER_02: So yeah, definitely night owl.
• 39:51
  SPEAKER_01: New construction or historic homes.
• 39:54
  SPEAKER_02: Oh man, you know, I used I do love historic homes, but if I if I'm doing it, I'd rather do new man.
• 40:04
  SPEAKER_02: It's so much easier to work on than old houses.
• 40:07
  SPEAKER_02: But yeah, I think I've moved to new homes now at this point in my life.
• 40:11
  SPEAKER_02: After doing all these inspections, man, it's just like there's so many hidden things in old houses.
• 40:17
  SPEAKER_02: They're beautiful, they're amazing.
• 40:18
  SPEAKER_02: But a new house, you can control what's going in it.
• 40:21
  SPEAKER_02: You know it's good and new if you have the right builder.
• 40:24
  SPEAKER_01: Crawl space or attic?
• 40:27
  SPEAKER_02: Oh.
• 40:29
  SPEAKER_02: I'd say, I'd say crawl space, and I know that's probably out on a limb for most people.
• 40:33
  SPEAKER_02: They're probably gonna like, you know, look at me crazy for that.
• 40:37
  SPEAKER_02: But it's not 200 degrees in a crawl space, and I don't have to worry about you know, stepping on your drywall or trip, you know.
• 40:46
  SPEAKER_02: There's just think of crawl space.
• 40:48
  SPEAKER_01: Buyer inspection or pre-listing inspection.
• 40:51
  SPEAKER_02: I'm sorry, repeat that.
• 40:53
  SPEAKER_01: Buyer inspection or pre-listing inspection.
• 40:56
  SPEAKER_02: Oh hmm.
• 41:00
  SPEAKER_02: Yeah, those are both good ones.
• 41:03
  SPEAKER_02: Probably pre, well, no, buyer.
• 41:06
  SPEAKER_02: Buyer.
• 41:06
  SPEAKER_02: I think buyer inspection.
• 41:08
  SPEAKER_02: It's fun to see someone excited about buying a house.
• 41:12
  SPEAKER_01: First-time homebuyers or experienced investors.
• 41:17
  SPEAKER_02: Experienced investors.
• 41:18
  SPEAKER_02: I like, honestly, multi-unit big buildings are great.
• 41:23
  SPEAKER_02: Uh first-time home buyers, fine too, but sometimes they're a little, they're really intimidated and they're unsure, which it is fun navigating that with them, teaching them, okay, ask this question, ask that.
• 41:35
  SPEAKER_02: Because remember, I have no other motivation except for to give you a good report.
• 41:39
  SPEAKER_02: And so it's kind of fun for me sometimes to be like, you know, here's this.
• 41:43
  SPEAKER_02: Uh call your agent, negotiate the price.
• 41:45
  SPEAKER_02: So I kind of that's fun.
• 41:47
  SPEAKER_02: Uh experienced investor.
• 41:49
  SPEAKER_02: Sometimes it's not very personal with them, which is fine, which is maybe why I like that too.
• 41:55
  SPEAKER_02: But yeah, I don't know.
• 41:56
  SPEAKER_02: First time home buyer.
• 41:58
  SPEAKER_01: Hire for skill or hire for attitude?
• 42:02
  SPEAKER_02: Depends on the job.
• 42:05
  SPEAKER_02: I want I don't mind, I like love a good attitude, but if they're really unskilled, yikes, that's scary, right?
• 42:14
  SPEAKER_01: But if you were to hire somebody to work for you.
• 42:16
  SPEAKER_02: Yeah, if they're really skilled and they have a really bad attitude.
• 42:20
  SPEAKER_02: I think I'd really hire for attitude.
• 42:22
  SPEAKER_02: You can train them, right?
• 42:23
  SPEAKER_02: If they're trainable and they have a good attitude, they're humble, you can work with that.
• 42:27
  SPEAKER_02: Someone's unhumble, even if they're great skill, it's not you can't be sure that they're actually going to do the work the way you like them to.
• 42:36
  SPEAKER_01: Fast decisions or careful decisions.
• 42:39
  SPEAKER_02: Hmm.
• 42:40
  SPEAKER_02: Fast decisions.
• 42:42
  SPEAKER_02: I don't, I mean, there's probably good and bad to both those, but if you want to know about me personally, probably fast decisions, which gets you in trouble sometimes.
• 42:52
  SPEAKER_01: All right.
• 42:53
  SPEAKER_01: And revenue growth or more free time.
• 42:58
  SPEAKER_02: More free time.
• 43:00
  SPEAKER_02: I think, yeah, I think that's more important.
• 43:02
  SPEAKER_02: I mean, I obviously if you can do both, that's great.
• 43:05
  SPEAKER_02: Let's all make$1,000 an hour, right?
• 43:07
  SPEAKER_02: But if you can make$1,000 an hour, would you work 40 hours a week or would you work$10?
• 43:12
  SPEAKER_02: So I'd probably work the$10 and still be wealthy.
• 43:15
  SPEAKER_02: So yeah, definitely freedom.
• 43:17
  SPEAKER_02: Freedom's where it's at.
• 43:18
  SPEAKER_02: That's probably why I have my own business.
• 43:20
  SPEAKER_02: Even though what happens is you end up working all the time, you think initially it'll be for freedom.
• 43:26
  SPEAKER_01: Summer or winter?
• 43:29
  SPEAKER_02: Oh.
• 43:31
  SPEAKER_02: Well, where are we?
• 43:32
  SPEAKER_02: I mean, winter in like South Florida or summer in like uh no, some places have seasons, yeah.
• 43:39
  SPEAKER_01: Let's have a lot of time.
• 43:40
  SPEAKER_02: I want to say summer because I I I the getting dark at 5 p.m.
• 43:45
  SPEAKER_02: is just that's so bad.
• 43:48
  SPEAKER_02: But it is football season, so I still go, I still go with summer.
• 43:56
  SPEAKER_02: There's outdoor stuff.
• 43:57
  SPEAKER_02: Summer's nice here.
• 43:59
  SPEAKER_01: Yeah, yeah, that's true, that's true.
• 44:01
  SPEAKER_01: Perfect inspection or perfect customer experience.
• 44:08
  SPEAKER_02: Perfect perfect customer experience, I think.
• 44:11
  SPEAKER_01: Trust or reputation.
• 44:14
  SPEAKER_02: Aren't they the same thing?
• 44:15
  SPEAKER_02: Trust or reputation.
• 44:18
  SPEAKER_02: I mean, that's what I hope is the same thing.
• 44:20
  SPEAKER_02: I want my reputation to be trustworthy, I guess.
• 44:25
  SPEAKER_02: Probably trust, because I I think that that'll proceed that is your reputation.
• 44:29
  SPEAKER_02: That becomes your reputation, right?
• 44:31
  SPEAKER_01: Yeah, yeah, very true.
• 44:33
  SPEAKER_01: And the last one is dream home or dream vacation.
• 44:37
  SPEAKER_02: Oh.
• 44:38
  SPEAKER_01: You just came from China too, so Yeah, yeah.
• 44:41
  SPEAKER_02: Maybe it's just because I've done a lot of traveling.
• 44:44
  SPEAKER_02: So I'll go dream home.
• 44:47
  SPEAKER_02: You know, because I'm at home.
• 44:48
  SPEAKER_02: Let's say you're at home.
• 44:51
  SPEAKER_02: Let's say you even traveled like two months a year.
• 44:53
  SPEAKER_02: You're still home like 40 weeks a year.
• 44:55
  SPEAKER_02: So let's go dream home.
• 44:57
  SPEAKER_01: Yeah, yeah, totally agree.
• 44:59
  SPEAKER_01: I mean, that's where you spend all your time, pretty much.
• 45:01
  SPEAKER_02: Right, right.
• 45:02
  SPEAKER_01: I want my home to be, you know, the place I want to be at all the time.
• 45:05
  SPEAKER_01: So totally.
• 45:06
  SPEAKER_02: Plus my dream home would be in a vacation spot, right?
• 45:08
  SPEAKER_02: If we go dream home, I'm like, well, it's gonna be on some lake, mountainside lake with everything I want anyway.
• 45:13
  SPEAKER_02: So yeah, that's basically I'm gonna live in a vacation.
• 45:16
  SPEAKER_01: Yeah, yeah, that's true.
• 45:18
  SPEAKER_01: All right, perfect.
• 45:19
  SPEAKER_01: So yeah, appreciate you getting through that, this or that.
• 45:21
  SPEAKER_01: That was great.
• 45:21
  SPEAKER_01: That was great.
• 45:22
  SPEAKER_01: It's gonna switch to a little personal side there.
• 45:24
  SPEAKER_01: So, you know, a couple last things here.
• 45:26
  SPEAKER_01: Now, you know, with all this talk of self self-automation and AI and everything, where do you see your industry in particular heading in the next 10 to 15 years?
• 45:34
  SPEAKER_02: Yeah, I think some of the good of that is even now, I use not all the time, but there are some features on the program I use for the annotation.
• 45:47
  SPEAKER_02: So it will explain.
• 45:48
  SPEAKER_02: So I'll put something in there like uh there's a bad GSCI outlet.
• 45:52
  SPEAKER_02: Okay, well, that's great, but then it'll explain.
• 45:54
  SPEAKER_02: A bad GSCI outlet can be a danger because, and it'll it'll give a little paragraph on that.
• 45:59
  SPEAKER_02: So that's a great, great thing.
• 46:02
  SPEAKER_02: A bad thing, I think, could come from it is if I just take a picture of a kitchen and it it does the inspection for me because how does it really know?
• 46:10
  SPEAKER_02: It doesn't have experience, it doesn't have human qualities to know what's safe and what's not.
• 46:15
  SPEAKER_02: And so that can be the bad side of it.
• 46:17
  SPEAKER_02: Uh, I think it's a balance of using it in the proper way.
• 46:21
  SPEAKER_02: Uh, it's great for helping us to write things in a more concise way or getting rid of some of the unnecessary things in an explanation, but I think it can be too much of a crutch to where it hurts people's experience and it becomes so trusted that they don't verify what AI is seeing.
• 46:41
  SPEAKER_02: And so you have to kind of do that.
• 46:42
  SPEAKER_02: It's still a computer, it still is not a human.
• 46:44
  SPEAKER_02: So, you know, don't lean on it too much to do your job.
• 46:48
  SPEAKER_01: Yeah, okay.
• 46:49
  SPEAKER_01: Now, where do you see your particular company building trust inspections?
• 46:53
  SPEAKER_01: You know, let's say by 2020, 2030, I was gonna say 2020.
• 46:56
  SPEAKER_01: 2030.
• 46:56
  SPEAKER_01: I know when we hear that number 2030, it sounds like it's so far away, but really it's only three and a half years away.
• 47:01
  SPEAKER_02: Yeah, yeah, it's only four, yeah, three and a half years away.
• 47:03
  SPEAKER_02: COVID was last year.
• 47:05
  SPEAKER_02: COVID was last year, right?
• 47:06
  SPEAKER_02: You know, it was like six.
• 47:07
  SPEAKER_01: I like it.
• 47:08
  SPEAKER_02: Isn't that weird?
• 47:09
  SPEAKER_02: Yeah.
• 47:10
  SPEAKER_02: Let's see.
• 47:10
  SPEAKER_02: By 2030, what I would like to have is I'd like to have uh probably six inspections booked a week would be nice.
• 47:21
  SPEAKER_02: That could be that that would be a good balance that would be busy.
• 47:24
  SPEAKER_02: It would be a good stream of income, and it would be a good still balance of not working all the time.
• 47:31
  SPEAKER_02: I would stop doing side construction or contracting stuff and just do this full time if I could have five to six a week would be awesome.
• 47:40
  SPEAKER_02: And that's a very that's a realistic goal, and that's where I'm trying to build.
• 47:43
  SPEAKER_02: And I think that's a real thing by 2030 I can do.
• 47:46
  SPEAKER_01: Great, great, great.
• 47:48
  SPEAKER_01: And I want you to be as candid and as honest as you can for this next question here.
• 47:51
  SPEAKER_01: But, you know, let's because we get, like I told you earlier, we have a lot of entrepreneurs that listen to our podcast every week and look for, you know, people advice from other people who are doing it too.
• 47:59
  SPEAKER_01: So, you know, let's say we have a guy, let's say, you know, I I usually ask, I kind of mix this up sometimes, but let's say we have a guy, let's let's say around your age.
• 48:09
  SPEAKER_01: Let's say a guy's 40 years old, right?
• 48:11
  SPEAKER_01: And he's thinking about, you know, leaving that corporate job and starting his business, right?
• 48:15
  SPEAKER_01: He's got a plan all written out.
• 48:16
  SPEAKER_01: He's gone through it with his family.
• 48:18
  SPEAKER_01: Everybody's like, man, it sounds great.
• 48:20
  SPEAKER_01: Give it a go, do it, jump on it.
• 48:22
  SPEAKER_01: And he's going to do it, right?
• 48:23
  SPEAKER_01: And he does it, and he's having a rough go of things at first, right?
• 48:27
  SPEAKER_01: Things aren't going right.
• 48:28
  SPEAKER_01: Business is not growing right.
• 48:30
  SPEAKER_01: He's he's feeling stuck or overwhelmed at this point.
• 48:32
  SPEAKER_01: What's a piece of advice, Tyler, you would give to him today?
• 48:37
  SPEAKER_02: Anything worth having is not easy.
• 48:40
  SPEAKER_02: And so it's gonna be hard.
• 48:42
  SPEAKER_02: Don't give up.
• 48:43
  SPEAKER_02: Everyone, ask anyone, watch any show.
• 48:47
  SPEAKER_02: Even, I mean, it can be incredibly successful people, people on Shark Tank, whatever.
• 48:53
  SPEAKER_02: And they'll tell you, yeah, I was an overnight success, but it took me 30 years.
• 48:58
  SPEAKER_02: And so it's not gonna be easy.
• 49:00
  SPEAKER_02: If it were easy, everyone would do it.
• 49:03
  SPEAKER_02: So it's a bit of a challenge.
• 49:04
  SPEAKER_02: It's easier now than it's been for any for everyone.
• 49:07
  SPEAKER_02: Uh, we live in this a time, I think, when it's the best time.
• 49:10
  SPEAKER_02: So don't quit.
• 49:11
  SPEAKER_02: Keep at it.
• 49:12
  SPEAKER_02: If you're not, you know, not finding success, what is your definition of success?
• 49:17
  SPEAKER_02: Is it getting incredibly rich, incredibly fast?
• 49:20
  SPEAKER_02: Because that doesn't happen.
• 49:21
  SPEAKER_02: If it's if you define success as having a stable job that can provide for your life that you're happy with, then remember, you know, keep yourself in check there as far as what reality is.
• 49:32
  SPEAKER_02: I think sometimes people start businesses and they think, I'm gonna make so much money.
• 49:36
  SPEAKER_02: Well, it's not as easy as you think, but don't give up.
• 49:41
  SPEAKER_02: It's little by little, and eventually, you know, Rome, as they say, wasn't built in a day.
• 49:45
  SPEAKER_02: So kind of brick by brick, you'll have it.
• 49:48
  SPEAKER_02: It does get to a point, and this is true, and I learned this doing houses.
• 49:51
  SPEAKER_02: Every house I get to a point when I'm remodeling it, I think this is never going to end.
• 49:56
  SPEAKER_02: And then eventually it's ending.
• 49:57
  SPEAKER_02: So don't give up on your business.
• 49:59
  SPEAKER_02: It does feel hopeless sometimes, but just keep going.
• 50:04
  SPEAKER_01: Okay.
• 50:05
  SPEAKER_01: And you have no, you know, you don't really think, you know, starting over at kind of 40 years old is not, there's no problem there.
• 50:11
  SPEAKER_02: I think that is tough to start over at that.
• 50:14
  SPEAKER_02: I think you have to know yourself.
• 50:15
  SPEAKER_02: Are you really gonna be able to?
• 50:17
  SPEAKER_02: It's some people, you have to be honest with yourself, some people prefer, and there's nothing wrong with that, prefer staying at the corporate job, having insurance, going to your nine to five, coming home.
• 50:28
  SPEAKER_02: Some days I feel like I wish I just worked at a factory, could punch out at three or four o'clock and come home and not think.
• 50:34
  SPEAKER_02: But realistically, that's just not how my brain works.
• 50:37
  SPEAKER_02: So, you know, I think being honest with yourself and knowing yourself too is part of it.
• 50:41
  SPEAKER_02: It's kind of trendy to be an entrepreneur now.
• 50:44
  SPEAKER_02: Are you really cut out for it?
• 50:46
  SPEAKER_02: Or do you need someone else to build structure and do things for you?
• 50:49
  SPEAKER_02: And if you do, that's fine too, because if you're gonna be happier doing that and more successful, stay there or find a different job at a corporate level that you enjoy.
• 50:58
  SPEAKER_01: Love that, love that.
• 50:59
  SPEAKER_01: Good advice.
• 51:00
  SPEAKER_01: Now, you know, Tyler, if there was one thing you could change about your business in the next 90 days, and 90 days would lead us up to about Halloween now at this point.
• 51:08
  SPEAKER_01: So we're almost at the end of July as we're recording this.
• 51:11
  SPEAKER_01: So if there was one thing you could change about your business by Halloween, what would it be and why?
• 51:17
  SPEAKER_02: I would dedicate more of my time to growing the business and working on it instead of working in it.
• 51:28
  SPEAKER_02: And that's difficult as a one-man entrepreneur.
• 51:30
  SPEAKER_02: It's hard to work on your business and balance working in your business.
• 51:35
  SPEAKER_02: You get to a point where you're so busy, and that's a good thing, right?
• 51:38
  SPEAKER_02: You want to have business, you want to make money, but then you you start not being able to to expand, widen the net or go deeper or whatever.
• 51:48
  SPEAKER_02: And so I think, yeah, you have to carefully balance working on it versus working in it.
• 51:55
  SPEAKER_01: Okay.
• 51:56
  SPEAKER_01: Now, uh to follow up on that a little bit more, you know, let's let's say, let's say we talked.
• 52:02
  SPEAKER_01: Let's say if you came back on the podcast and on Halloween, let's say, and we spoke again on that date.
• 52:07
  SPEAKER_01: What would you want to be different?
• 52:09
  SPEAKER_01: There's because there's a difference between, you know, what you would yeah, what you'd like to be different and what you would.
• 52:13
  SPEAKER_02: Well, I would want to be different.
• 52:14
  SPEAKER_02: I would want, I would want to for me to have expanded my relationships into different areas.
• 52:23
  SPEAKER_02: You know, I'm mainly working the city I live in, and across the river is the state of Ohio.
• 52:28
  SPEAKER_02: So in that, there's kind of a good housing community size over there in that area.
• 52:32
  SPEAKER_02: Uh, there's one about 30 minutes away that uh honestly is growing rapidly, maybe one of the fastest growing places in West Virginia.
• 52:40
  SPEAKER_02: And so I'd like to break into that market a little more, get to know people up that way.
• 52:44
  SPEAKER_02: And that's just a matter of, like I was mentioning before, kind of working on the business versus working in it.
• 52:49
  SPEAKER_02: I stay busy working in it in my area, but it would be nice to expand to that area.
• 52:54
  SPEAKER_01: Gotcha.
• 52:55
  SPEAKER_01: Okay, great, great.
• 52:57
  SPEAKER_01: All right.
• 52:57
  SPEAKER_01: So, what's next for uh building trust inspections?
• 52:59
  SPEAKER_01: What should people be excited about coming up in the near future?
• 53:04
  SPEAKER_02: Well, I continue to get education and certifications.
• 53:09
  SPEAKER_02: I do offer a few auxiliary things right now, but I'm continuing to do more.
• 53:15
  SPEAKER_02: Next up, I'm gonna take radon training.
• 53:18
  SPEAKER_02: And I didn't realize this, but mobile homes actually require a specialized type of inspection, and I believe that's for the kind of they use like tornado tie-down straps, things like that, stability-wise.
• 53:31
  SPEAKER_02: And so those are gonna be added to my list of skills.
• 53:35
  SPEAKER_01: All right, good deal, good deal.
• 53:37
  SPEAKER_01: All right, what's well, Tyler, hey man, this was great having you on, talking about your business here.
• 53:41
  SPEAKER_01: We really wish uh building trust inspections, you know, success in the continuum and the near future.
• 53:45
  SPEAKER_01: You know, before we go ahead and sign off, any last words for the audience before we go ahead and call it.
• 53:50
  SPEAKER_02: Yeah, if you're looking, if you I I assume a lot of the audience is going to be other business owners that are interested in building a business.
• 53:58
  SPEAKER_02: I would look into a BI chapter in your area.
• 54:01
  SPEAKER_02: I would also listen to this podcast and podcasts like this because you get to know real people and what their struggles are, what their strengths are.
• 54:09
  SPEAKER_02: The other thing is remember to have a work-life balance.
• 54:12
  SPEAKER_02: Yes, your business is important.
• 54:14
  SPEAKER_02: Yes, you have to work, outwork the failures in your business.
• 54:19
  SPEAKER_02: But remember, you're doing this for what reason?
• 54:21
  SPEAKER_02: You're doing this to be happy in your life.
• 54:24
  SPEAKER_02: And so find that balance.
• 54:26
  SPEAKER_02: Work really hard when you're at work, but also enjoy your friends and family because you don't want to be that business guy in 40 years that looks back and all he's got's is business.
• 54:35
  SPEAKER_02: So that's my advice for running a business.
• 54:38
  SPEAKER_02: And that can be difficult sometimes.
• 54:39
  SPEAKER_02: Uh, we all have to be honest with ourselves and say, you know, maybe I need to take a break.
• 54:44
  SPEAKER_02: But at the same time, if you're starting out, I would say, don't give up.
• 54:47
  SPEAKER_02: Keep going.
• 54:49
  SPEAKER_02: Anything worth having isn't easy.
• 54:51
  SPEAKER_01: So yeah.
• 54:53
  SPEAKER_01: Yeah, no, totally true, totally true.
• 54:55
  SPEAKER_01: Well, Tyler, thanks again for coming on.
• 54:56
  SPEAKER_01: You know, to everyone listening, be sure to connect with our guests using the information on their podcast episode today and follow Epic Entrepreneurs for more conversations with people building businesses and communities every day.
• 55:05
  SPEAKER_01: This is Cliff McCray with Action Coach Business Growth Partners.
• 55:08
  SPEAKER_01: Tyler, thank you again for coming on.
• 55:10
  SPEAKER_01: We'll see you next time.
• 55:11
  SPEAKER_02: Yay, thanks.