Tech vs. Hospitality: Finding the Right Balance | The GrowthPro Edge
Can technology make the customer experience better without making it feel less human?
In this episode of The GrowthPro Edge, Denise Killian talks with John Keys of CenterEdge about balancing technology, efficiency, and hospitality, and why eliminating friction doesn't always mean automating everything.
John shares why technology should be treated as a tool, not the entire solution. From simplifying transactions and online purchases to walking through your business from the guest's point of view, the conversation explores how small changes can make the experience easier while still preserving…
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