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"Both/And" Thinking: Kelly Lewis on Navigating Polarities to Deepen Client Conversations
Are you sure?
And, perhaps more importantly, are your clients?
In an increasingly polarized world, folks are becoming more and more dug-in about what they believe to be true. But an "either/or" mentality can lock out important data when we're weighing complex, real-life challenges. And when we value being "right" above all else, we may fail to recognize that not every challenge is a problem we can solve.
Often, what we're really confronting are polarities: a pair of opposing, interdependent values, wants, or priorities that are in a constant tug-of-war for our attention and resources.
On…
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