Latest / Tech Leadership with Fexingo: Engineering Managers, CTOs, and Technical Leadership Conversations
How CTOs Use the Wardley Map to Spot Strategic Gaps
In this episode of Tech Leadership with Fexingo, Lucas and Luna explore how CTOs use Wardley Maps to identify strategic gaps before they become crises. They walk through a real example: a mid-sized SaaS company whose customer support team was drowning in tickets because their product had grown overly complex. Using a Wardley Map, the CTO spotted that the support process was highly evolved but the underlying data pipeline was still in the 'genesis' phase — a mismatch that explained the bottleneck. They discuss how to draw a Wardley Map in under an hour, what the axes actually mean, and how to…
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