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How a Local Hardware Store Beat the Big Boxes with a Fix-It Club
In this milestone 150th episode of Small Business Success, Lucas and Luna visit Clark's Hardware in Dayton, Ohio, a third-generation family store that took on Home Depot and Lowe's with something neither chain could replicate: a Fix-It Club. For $20 a year, members get unlimited access to Saturday morning repair clinics, a tool library, and a 'we can fix that' promise that has turned the store into a neighborhood institution. The episode breaks down the numbers behind the club — how it drives foot traffic, increases average basket size, and creates a loyal customer base…
The skinny
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