The Jolt Effect: How High Performing Sellers Overcome Customer Indecision
Most lost deals are not lost to a competitor. They are lost to nothing at all, the buyer who agrees with everything, nods through the business case, and then goes quiet. Ted McKenna's research puts a number on it: a large share of pipeline dies not from preference for the status quo, but from fear of making the wrong choice.
In this episode of Value Coffee Talk, Ted McKenna, co-author of The Jolt Effect, breaks down why the standard playbook makes indecision worse. When a seller senses hesitation, the instinct is to pile on more proof, more references, more ROI. Ted's data shows that response…
The skinny
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