“You Gotta Set Yourself Apart From Your Competitors” — Quintin Hankla | GGP #104
Most shops think marketing starts with ads or SEO. Quintin Hankla explains why customer experience, communication, and shop perception are what actually drive growth. From warranty positioning to customer gifts and visibility strategy, this episode breaks down how trust is built long before the repair begins.Quintin Hankla owns Orams Garage near Baltimore, Maryland. His journey started with hardship, learning automotive repair out of necessity because paying someone else was never an option. As he transitioned from technician to owner, he discovered that operational skill alone was not…
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